Combating fuel poverty forms an integrated part of the Group’s energy supply business. This is why ENGIE commits its efforts for its poorest customers. The ENGIE initiative to combat fuel poverty is global and takes the form of three thrusts.

Specific initiatives to help customers facing difficulties

ENGIE has set up many social solidarity initiatives in order to provide solutions to the problems experienced by its most vulnerable customers, including adapted tariffs and dedicated advisers for customers in difficulty.

Thirty ENGIE solidarity and energy agents maintain relations with districts, departments, and voluntary organizations on a daily basis, in order to meet the local requirements of vulnerable customers. 170 ENGIE solidarity advisors are contactable on a toll-free solidarity number (0 800 106 168), handling 550,500 social solidarity requests every year.

As part of the 2010-2013 public service agreement entered into with the Government, ENGIE supports the Fonds de Solidarité pour le Logement (Housing Solidarity Fund, or FSL), which provides financial assistance in order to enable households in difficulty to find a home or to remain in one.

Contributing to improving the living conditions of people in vulnerable situations

ENGIE partners the national "habiter mieux" (better living) program, intended to help 300,000 homeowners in vulnerable situations through support in terms of works to improve their home insulation. The GDF SUEZ Corporate Foundation and the Maisons de Qualité (Quality Homes) Association are launching a competition for ideas entitled “Individual Homes: Energy for Living” which focuses on seeking solutions for renovating homes in an innovative and efficient way for families and owner-occupiers of detached houses in France who are in fuel poverty.

Raising awareness about consumption to consume less in a better way

This is what ENGIE is doing in France, for instance, via its ISIGAZ initiative, which is intended to inform population groups living in deprived urban areas about energy savings. 400 social workers have also been trained to convey this information to the population groups concerned (800,000 people).

ENGIE has a dedicated energy savings website,, to help its customers to improve the way they control their energy consumption, or to draw up a free energy report on their homes.

ENGIE conducts a large number of social and environmental programs abroad

  •  In Casablanca, Morocco, 30,000 households have been given access to electricity and to other basic services.
  • In Vanuatu, the Group has perfected a fuel derived from coconuts for providing energy to 110,000 deprived inhabitants.
  • In Brazil, social and environmental programs have accompanied the construction of major hydropower plants (including the Estreito and Jirau plants). Their cost amounts to around 10 to 15% of the plants’ total cost.

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