Enterprise project

These objectives –which replace the previous ones, most of them reached in 2015 – will help the Group implement its enterprise project and support its sustainable growth strategy.

CSR objectives apply to all of the Group’s activities and to the actions of its employees, who are working to make ENGIE leader of the energy transition in the world. They also represent a crucial element for all Group stakeholders, who now assess the results achieved by ENGIE not only on the basis of financial information, but also on the broader environmental and societal context.


Main CSR objectives




At the beginning of 2016, ENGIE set six CSR targets by 2020, which were presented at the Shareholder’s meeting last year.

The 2016 results show that ENGIE is on the right track to reach them.


 1. The satisfaction of B2C customers reached 81% in 2016 for a target of 85% in 2020. This objective is calculated according to an identical method in the 10 countries where the Group is present in the retail and professional segment. It is an essential indicator of listening customers to adapt our offers and help them in the energy transition.

2. Renewable capacity reached 22 GW at the end of 2016, representing a 19.5% increase in the fleet, an improvement of 1.2 percentage points compared with 2015 (18.3%) with a target of 25% by 2020. This Indicator represents a major development focus of the Group, which aims to be a leader in the energy transition by taking advantage of lower costs and technological breakthroughs that make renewable energies today competitive, in particular solar energy.

3. The ratio of CO2 emissions to energy produced was 393 kg of CO2 per MWh, a decrease of -11.3% compared to 2012 for a reduction target of -20% to 2020. This good results, after the almost stability of 2015, is due to the halt or sale in 2016 of several coal production units and to the better availability of Belgian nuclear reactors partially stopped in 2015. It attests to the acceleration of the decarbonization strategy of the Group which had been initiated in 2015 with the cessation of any new coal project.

4. Dialogue with stakeholders around our industrial activities was set up for 20% of our sites in 2016 with a target of 100% by 2020. 2016 is the first year of application of the calculation method Of this new indicator, which is materialized by a mapping of the expectations of our stakeholders, their analysis and their follow-up and which proceeds from international standards (AA1000, ISO26000). This innovative objective aims at strengthening the territorial anchoring of our activities.

5. In 2016, the rate of women in the Group reached 21.9%, slightly exceeding that of 2015 (21.6%). The Group’s mix of employees is a factor of performance, efficiency and creativity and our ambition remains to reach the ambitious target for an industrial group like ours of 25% of women by 2020.

6. Employee health and safety is an essential objective of the Group’s performance, which has worked for many years to reduce the number of accidents and has set a target rate of internal accidents (or Tf) of 3 Accidents per million hours worked by 2020. In 2016, this rate of internal accidents remained stable at 3.6.