Facility Management
Bandeau Facility Management VA

Through our international Facility Management (FM) offers, we deliver complex FM solutions for a wide variety of clients and industries at local, national and international levels, thanks to our operational skills and infrastructure platform.

Our technical FM capabilities and experience working in the manufacturing industry with robust processes based on Good Manufacturing Practices (GMP) standards guarantee a safe, efficient and comfortable environment with no lost production time.

As a global energy service provider, ENGIE supports its clients by offering a wide range of opportunities to both reduce their carbon footprint and decrease costs.

Our teams are multidisciplinary and highly qualified. This allows us to offer a comprehensive scope of services to fulfill our goal – to ensure complete satisfaction by delivering the most suitable, innovative, efficient and sustainable service for your facilities.

In order to optimize service delivery, control, decision-making and customer experience, we have developed a digital information platform, which allows data to flow in one consistent, easy-to-use and consolidated format.

ENGIE Presentation Facility Management


Mondelēz International wanted to move towards a FM integrated operating model by reducing their existing supply chain to an optimal number and evolving towards a simpler, more consistent global approach in a true partnership. In doing so, Mondelēz International has made the strategic decision to outsource the management of their facility services in several locations across Europe to ENGIE.During the life of the project and an important transformational change for Mondelēz International, ENGIE has worked with us to improve services and installations on site while also delivering cost reductions. Both Groups continue to benefit from this partnership.” Dariusz Marciniak - Senior Sourcing Specialist FM, Europe

Below is a sample of the services we can deliver while managing your facilities:


  • Building Maintenance
  • Infrastructure Maintenance
  • Utility Plant
  • Fabric Maintenance
  • Reactive Repairs
  • Planned Preventive Maintenance (PPM)
  • Inspections
  • Civil Works
  • Projects
  • MACs


  • Cleaning
  • Catering
  • Security
  • Reception
  • Switchboard
  • Helpdesk
  • Mailroom
  • Hospitality
  • Landscaping
  • Pest Control

Choosing ENGIE will take you one step closer to quality, consistency and transformational change, with a partner operating globally and delivering locally via its extensive branch network.

Our Operational Network

ENGIE’s extensive international facilities management network supports us in managing our industrial and commercial customers across the globe. To contact our partners please use the map below.

Imperial Tobacco Case Study

TobaccoImperial Tobacco has chosen ENGIE to provide Hard Services (Planned Preventive Maintenance, operations & maintenance) across a surface of 370 km2 in Europe.

ENGIE coordinates and ensures the standardization and consistency of service delivery. The Group supplies services in compliance with asset warranties, current legislation, regulations and codes of practice applicable across six countries. It delivers Technical Facility Management (TFM), capital investment, project management, technical innovations and energy solutions.

Contract Challenges

  • Transition to ENGIE operations and best practices
  • Staff transfer to ENGIE
  • Site adherence to Information Reporting Systems
  • Competitive supply chain capabilities
  • Cost-effective project delivery
  • New relationships building
  • Flexible commercial model
  • Adaptation to different countries’ working cultures

Key Facts

  • 290 contractors consolidated to ENGIE as a single service provider
  • Strong health and safety culture achieved 210k hours worked without lost time incident to date
  • 77 initiatives and innovations submitted leading to a potential 11% cost reduction
  • 236 projects delivered in year 1
  • 96% average KPI score achieved across portfolio
  • ZERO unplanned production downtime
  • ZERO performance penalties

ENGIE direct Case Study

ENGIE DirectENGIE direct is the 24/7 fully integrated facilities portal that offers a safe and secure online platform for communication between ENGIE and their clients.

ENGIE direct is powered by Planon as the CAFM (Computer Aided Facilities Management)

ENGIE direct enables the client to have total visibility of ENGIE’s performance in real time access across the contract at site, regional, national and international level.

The client can:

  • Raise reactive requests and track the progress of each issue with full performance visibility against SLA (service level agreement) for each request.
  • Approve extra work and view quotations of each request.
  • View the planned maintenance for the year, the status of each PPM (Planned Preventive Maintenance) with full visibility of ENGIE’s performance against the SLA.
  • View the analysis module for performance as well as trend analysis; type of requests; status of planned maintenance; statutory vs. planned maintenance and completion rates.

Implementation: Mobilization begins approximately 3 to 4 months before the go live date in order to achieve full implementation with functional and accessible operational tools from day one.

ENGIE direct Key Facts

  • 6,200 Users
  • 24 Countries
  • 1,176 Clients
  • Multiple Languages