{"id":29515,"date":"2026-07-09T11:22:59","date_gmt":"2026-07-09T09:22:59","guid":{"rendered":"https:\/\/www.engie.com\/articles\/relation-client-engie-a-nouveau-recompensee-pour-lexcellence-de-sa-relation-client-en-france\/"},"modified":"2026-07-09T17:06:03","modified_gmt":"2026-07-09T15:06:03","slug":"engie-recognized-again-for-excellence-in-customer-experience-in-france","status":"publish","type":"articles","link":"https:\/\/www.engie.com\/en\/explore\/news\/engie-recognized-again-for-excellence-in-customer-experience-in-france\/","title":{"rendered":"ENGIE\u00a0recognized\u00a0again for\u00a0excellence in\u00a0customer\u00a0experience in France"},"content":{"rendered":"\n\n<div id=\"block_a2b0bd25a4065a0c799c269c88af4f60\" class=\"cp-edito-herobanner relative teq-container  noBg z-0 !pt-[115px] lg:!pt-[150px]\">\n    <!--<div class=\"auras-bg  w-screen left-1\/2 -translate-x-1\/2\" data-color=\"soft\"><\/div>-->\n    <div class=\"teq-grid relative z-0\">\n        <div 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for\u00a0excellence in\u00a0customer\u00a0experience in France<\/li><\/span><\/ol>    <\/nav>                <\/div>\n            <\/div>\n\n                            <div class=\"title mt-4\">\n                    <h1 data-trad class=\"nj-heading--2xl nj-weight--bold flex flex-col \">\n                        <p>ENGIE\u00a0recognized\u00a0again for\u00a0excellence in\u00a0customer\u00a0experience in France<\/p>\n                    <\/h1>\n                <\/div>\n            \n            <div class=\"infos flex flex-wrap items-center gap-16 mt-32\">\n\n                                    <div class=\"tags flex flex-wrap gap-8 items-center\">\n                        <div class=\"nj-tag nj-tag--sm bordered nj-tag--ultramarine\">\n    <p class=\"nj-tag__text force-dark\" data-trad>\n        Communities \/ Territories    <\/p>\n<\/div>\n    <!--\n    <div class=\"nj-tag\">\n        <p class=\"nj-tag__text\">tag<\/p> <span aria-hidden=\"true\" class=\"nj-tag__icon nj-icon-material 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class=\"material-icons nj-icon-material nj-icon-material--blue\">schedule<\/span>\n                        <span data-trad>Published on<\/span> <span class=\"lowercase\" data-trad> 09 Jul. 2026<\/span>\n                    <\/div>\n                \n                            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"teq-grid  lg:mt-80 relative w-[100vw] left-1\/2 !pb-0 -translate-x-1\/2 toPin px-0 z-10\">\n        <div class=\"img col-span-12 nj-bg--dark mt-8 lg:mt-0 relative\">\n            <div class=\"nj-fluid-progress-bar absolute -top-[6px] left-0 w-[90%] lg:w-[75%]\"><\/div>\n                        <div class=\"flex justify-center items-center w-full nj-bg--ultramarine py-0 lg:py-[164px] lg:h-screen media-c\">\n                <div class=\"w-full h-full lg:h-screen overflow-hidden\">\n                    <div class=\"w-full h-full lg:h-screen overflow-hidden relative\">\n\n                                                    \n                            <picture class=\"block w-full h-full scale-[1.3] media scale-125 \" style=\"margin:  0 auto\">\n                                <source media=\"(max-width: 767px)\"\n                                    srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/07\/Relation-client-mobile.webp\" \/>\n                                <source media=\"(min-width: 768px)\"\n                                    srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/07\/Relation-client.webp\" \/>\n                                <!--TODO AMBRE if zoom ajotuer classe : open-modal-zoom cursor-pointer  -->\n                                <img decoding=\"async\" class=\"w-full h-full object-cover\"\n                                    loading=\"eager\"\n                                    fetchpriority=\"high\"\n                                    src=\"https:\/\/www.engie.com\/app\/uploads\/2026\/07\/Relation-client.webp\"\n                                    alt=\"\" \/>\n                            <\/picture>\n\n                        \n                        \n                        \n                        <div class=\"transcription hidden\" data-video=\"\" data-video-webm=\"\">\n                                                    <\/div>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_04f9f3f22f7bea3a711dbe3314fe1396\" class=\"cp-introdution teq-container relative nj-aura nj-aura--white\">\n    <div class=\"teq-grid\">\n        <div class=\"col-span-6 lg:col-start-3 lg:col-span-8 2xl:col-span-6 2xl:col-start-4 relative top text-center\">\n                        <div class=\"nj-heading--sm relative z-10 nj-color--grey-1000\" data-trad data-trad-html>\n                <div class=\"el-wysiwyg data-trad\">\n    <p><a href=\"https:\/\/www.engie.com\/en\/customers\/\" target=\"_blank\" rel=\"noopener\">Businesses, local authorities, and households<\/a>: millions of people across France trust ENGIE for their gas and electricity needs. That trust has once again been recognized in 2026 with two major distinctions: first place in the CLEEE-FNCCR benchmark for large energy consumers for the seventh consecutive year, and the Customer Service of the Year award for both residential and business customers.<\/p>\n<\/div>\n            <\/div>\n            \n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_3e4a13d33d71235218eed9f5219d4c11\" class=\"cp-wysiwyg teq-container nj-aura nj-aura--white\">\n    <div class=\"teq-grid !pt-0\">\n        <div class=\"col-span-6 xl:col-start-2 xl:col-span-10 lg:col-start-1 lg:col-span-12 \">\n                        <div class=\"teq-wysiwyg\">\n                <div data-trad data-trad-html><p>Choosing an energy supplier means choosing a trusted partner. Published on June 30, 2026, the annual CLEEE-FNCCR benchmark <a href=\"https:\/\/www.cleee.fr\/resultats-du-barometre-2026-cleee-fnccr\/\" target=\"_blank\" rel=\"noopener\">once again<\/a> ranks ENGIE as France&#8217;s leading major electricity and gas supplier. For the seventh consecutive year, ENGIE outperformed the country&#8217;s other major energy providers.<\/p>\n<p>Based on feedback from energy buyers across the industrial, commercial, and public sectors, this benchmark evaluates only qualitative criteria, including the quality of the commercial relationship, team expertise, responsiveness, flexibility, and billing quality.<\/p>\n<p>The results highlight the availability and responsiveness of ENGIE&#8217;s sales teams, the continuity of customer contacts, their ability to listen and understand customer needs, and the added value of the market insights and energy analysis they provide.<\/p>\n<h2>Helping businesses meet their energy challenges<\/h2>\n<p>This recognition reflects the trust that businesses continue to place in ENGIE in its historic market. ENGIE is also <a href=\"https:\/\/about.bnef.com\/insights\/clean-energy\/corporate-clean-energy-buying-fell-in-2025-after-nearly-a-decade-of-growth\/\" target=\"_blank\" rel=\"noopener\">one of the market leaders<\/a> in Corporate Power Purchase Agreements (<a href=\"https:\/\/www.engie.com\/en\/explore\/explainer\/how-engie-helps-tech-companies-secure-reliable-supplies-of-low-carbon-electricity\/\" target=\"_blank\" rel=\"noopener\">PPAs<\/a>), i.e. long-term contracts that enable companies to secure supplies of renewable electricity.<\/p>\n<p>According to the latest BloombergNEF ranking, ENGIE is the No. 3 corporate PPA provider in France and the global leader worldwide. In France, its customers include technology company Microsoft, <a href=\"https:\/\/www.linkedin.com\/posts\/engie-global-energy-management-sales_engie-x-sanofi-activity-7290321935610126336-MDvk\/\" target=\"_blank\" rel=\"noopener\">pharma company Sanofi<\/a>, and fermentation specialist Lesaffre.<\/p>\n<p>Beyond renewable electricity supply agreements, ENGIE also supports its customers with risk management solutions and administrative services designed to simplify energy procurement.<\/p>\n<h2>Nearly 10 million residential customers trust ENGIE<\/h2>\n<p>This relationship of trust extends to residential customers as well. In France, nearly 10 million customers have chosen ENGIE as their supplier of natural gas and\/or electricity.<\/p>\n<p>In 2026, ENGIE <a href=\"https:\/\/www.escda.fr\/palmares\" target=\"_blank\" rel=\"noopener\">was also named<\/a> Customer Service of the Year in both the Residential Energy Supplier and Business Energy Supplier categories. The award, <a href=\"https:\/\/www.escda.fr\/election\" target=\"_blank\" rel=\"noopener\">based on several weeks of independent evaluations<\/a> conducted through mystery shopper assessments, recognizes ENGIE&#8217;s commitment to delivering an outstanding customer experience, with an overall customer satisfaction rate of 96%.<\/p>\n<p>(*) <em>The FNCCR (National Federation of Local Public Utilities and Authorities) represents more than 850 local authorities and public intermunicipal organizations across France.<\/em><\/p>\n<p><em>The CLEEE (originally the Liaison Committee of Companies Eligible for the Competitive Electricity Market) is an association representing France&#8217;s largest electricity and gas consumers across sectors including manufacturing, transportation, retail, telecommunications, real estate, and food processing.<\/em><\/p>\n<p>&nbsp;<\/p>\n<div style=\"max-width: 1040px;margin: 0 auto 46px auto\">\n<table style=\"width: 100%;border-collapse: collapse;border-style: solid;border-color: #00aaff\" border=\"3px double rgb(0, 170, 255)\" cellpadding=\"12px\">\n<thead>\n<tr style=\"border-style: solid;border-color: #00aaff\">\n<td style=\"width: 100%;max-width: none;margin: 12px 0 0 0;padding-left: 18px\">\n<h2 style=\"width: 100%;max-width: none;margin: 12px 0 0 0;padding-left: 18px\">A customer experience designed to be accessible to everyone<\/h2>\n<p style=\"width: 100%;max-width: none;margin: 12px 0 0 0;padding-left: 18px\">ENGIE places accessibility and inclusion at the heart of its customer experience. Since 2013, we have partnered with <a href=\"https:\/\/www.deafi.com\/\" target=\"_blank\" rel=\"noopener\">the Deafi association<\/a> to provide dedicated support for deaf and hard-of-hearing customers through a team of video customer advisors who are fluent in French Sign Language (LSF). This service consistently achieves customer satisfaction rates above 90%.<\/p>\n<p style=\"width: 100%;max-width: none;margin: 12px 0 0 0;padding-left: 18px\">ENGIE also works to make its communications accessible to as many people as possible. Emails and letters can be enhanced with intelligent audio reading, customizable colors and fonts for customers with low vision, and subtitles for video content.<\/p>\n<p style=\"width: 100%;max-width: none;margin: 12px 0 0 0;padding-left: 18px\">In addition, through its partnership with <a href=\"https:\/\/www.handicapzero.org\/\" target=\"_blank\" rel=\"noopener\">HandiCaPZ\u00e9ro<\/a>, ENGIE offers customers who are blind or visually impaired access to documents in Braille, large print, audio, and accessible digital formats. This ensures that every customer can access essential information, regardless of disability.<\/p>\n<\/td>\n<\/tr>\n<\/thead>\n<\/table>\n<\/div>\n<\/div>\n            <\/div>\n                            <div class=\"cta-container flex justify-center items-center\">\n                    <a href=\"https:\/\/www.engie.com\/en\/customers\/\" aria-label=\"Find out more about our energy solutions \" target=\"\" class=\"nj-btn w-full lg:w-fit mt-[32px] lg:mt-[64px]\">\n                        <span aria-hidden=\"true\" class=\"material-icons\">chevron_right<\/span>\n                        <span data-trad=\"\">Find out more about our energy solutions<\/span>\n                    <\/a>\n                <\/div>\n                     <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_b931117f35018fc38a8c51e7eb84302b\" class=\"cp-ai-questions teq-container nj-aura nj-aura--white relative\">\n        <div class=\"teq-grid top\">\n            <div class=\"col-span-12\">\n                <div 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2.58798C48.342 3.36705 47.7306 3.98007 46.9515 4.24235L45.4151 4.7607C45.1357 4.85537 45.1357 5.24956 45.4151 5.34423Z\"\n        fill=\"#9261B7\" \/>\n    <defs>\n        <linearGradient id=\"paint0_linear_93037_3967\" x1=\"-1.73542\" y1=\"14.2134\" x2=\"46.895\" y2=\"14.2134\"\n            gradientUnits=\"userSpaceOnUse\">\n            <stop offset=\"0.56\" stop-color=\"#007ACD\" \/>\n            <stop offset=\"0.82\" stop-color=\"#9261B7\" \/>\n        <\/linearGradient>\n        <linearGradient id=\"paint1_linear_93037_3967\" x1=\"-1.7372\" y1=\"14.2134\" x2=\"46.8932\" y2=\"14.2134\"\n            gradientUnits=\"userSpaceOnUse\">\n            <stop offset=\"0.56\" stop-color=\"#007ACD\" \/>\n            <stop offset=\"0.82\" stop-color=\"#9261B7\" \/>\n        <\/linearGradient>\n        <linearGradient id=\"paint2_linear_93037_3967\" x1=\"-1.73922\" y1=\"14.2134\" x2=\"46.8912\" y2=\"14.2134\"\n            gradientUnits=\"userSpaceOnUse\">\n            <stop offset=\"0.56\" stop-color=\"#007ACD\" \/>\n            <stop offset=\"0.82\" stop-color=\"#9261B7\" \/>\n        <\/linearGradient>\n    <\/defs>\n<\/svg>                <\/div>\n                <h2 class=\"text-center nj-heading--xl leading-none font-bold\" data-trad data-trad-html>\n                    Find instantly <span class=\"h-0 hidden lg:flex\"><br \/><\/span>answers to your questions                <\/h2>\n            <\/div>\n            <div class=\"col-span-12 mt-24 lg:mt-32\">\n                <div class=\"flex flex-wrap justify-center gap-8\">\n                    <a href=\"#\" \n    data-eva data-preprompted=\"What is the purpose of ENGIE?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What is the purpose of ENGIE?<\/a>                <\/div>\n            <\/div>\n            <div 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