{"id":19246,"date":"2026-03-20T17:40:22","date_gmt":"2026-03-20T16:40:22","guid":{"rendered":"https:\/\/stg.engiedotcom.myengie.com\/?page_id=19246"},"modified":"2026-05-19T11:59:08","modified_gmt":"2026-05-19T09:59:08","slug":"mediation","status":"publish","type":"page","link":"https:\/\/www.engie.com\/en\/mediation\/","title":{"rendered":"Mediation"},"content":{"rendered":"\n\n<div id=\"block_8252665a7817dd6938f24246de45aedc\" class=\"cp-edito-herobanner relative teq-container  noBg z-0 !pt-[115px] lg:!pt-[150px]\">\n    <!--<div class=\"auras-bg  w-screen left-1\/2 -translate-x-1\/2\" data-color=\"soft\"><\/div>-->\n    <div class=\"teq-grid relative z-0\">\n        <div class=\"col-span-12  px-0 lg:col-start-2 lg:col-span-10 hero-top\">\n\n            <div class=\"teq-grid\">\n                <div class=\"col-span-12 desktop-only  \">\n                    <nav role=\"navigation\" aria-label=\"breadcrumb\" class=\"mb-24 cp-breadcrumb desktop-only\">\n            <ol id=\"custom-breadcrumb\" class=\"nj-breadcrumb\"><li class=\"nj-breadcrumb__item\"><span><a href=\"https:\/\/www.engie.com\/en\/\" class=\"nj-link nj-link--sm nj-link--grayed nj-link-icon\">\n        <span aria-hidden=\"true\" class=\"material-icons\">\n            home\n        <\/span>\n        <span class=\"nj-sr-only\">\n            Home\n        <\/span>\n     <\/a><\/li>  <li class=\"nj-breadcrumb__item\" aria-current=\"page\">Mediation<\/li><\/span><\/ol>    <\/nav>                <\/div>\n            <\/div>\n\n                            <div class=\"title mt-4\">\n                    <h1 data-trad class=\"nj-heading--2xl nj-weight--bold flex flex-col \">\n                        <p>Mediation basics<\/p>\n                    <\/h1>\n                <\/div>\n            \n            <div class=\"infos flex flex-wrap items-center gap-16 mt-32\">\n\n                \n                \n                            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"teq-grid  lg:mt-80 relative w-[100vw] left-1\/2 !pb-0 -translate-x-1\/2 toPin px-0 z-10\">\n        <div class=\"img col-span-12 nj-bg--dark mt-8 lg:mt-0 relative\">\n            <div class=\"nj-fluid-progress-bar absolute -top-[6px] left-0 w-[90%] lg:w-[75%]\"><\/div>\n                        <div class=\"flex justify-center items-center w-full nj-bg--ultramarine py-0 lg:py-[164px] lg:h-screen media-c\">\n                <div class=\"w-full h-full lg:h-screen overflow-hidden\">\n                    <div class=\"w-full h-full lg:h-screen overflow-hidden relative\">\n\n                                                    \n                            <picture class=\"block w-full h-full scale-[1.3] media scale-125 \" style=\"margin:  0 auto\">\n                                <source media=\"(max-width: 767px)\"\n                                    srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/05\/mediation-mobile.webp\" \/>\n                                <source media=\"(min-width: 768px)\"\n                                    srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/05\/mediation.webp\" \/>\n                                <!--TODO AMBRE if zoom ajotuer classe : open-modal-zoom cursor-pointer  -->\n                                <img decoding=\"async\" class=\"w-full h-full object-cover\"\n                                    loading=\"eager\"\n                                    fetchpriority=\"high\"\n                                    src=\"https:\/\/www.engie.com\/app\/uploads\/2026\/05\/mediation.webp\"\n                                    alt=\"\" \/>\n                            <\/picture>\n\n                        \n                        \n                        \n                        <div class=\"transcription hidden\" data-video=\"\" data-video-webm=\"\">\n                                                    <\/div>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_bf7a5ef24c1b384f2e71fbecf4a04a46\"\n     class=\"cp-engie-blockquote teq-container nj-aura nj-aura--white  relative  nj-aura nj-aura--white\">\n    <div class=\"teq-grid no-px-mob\">\n        <div class=\"col-span-6 lg:col-span-12 px-0\">\n                        <div class=\"teq-grid\">\n                                    <div class=\"left-part img-wrapper flex flex-col items-end col-span-6 col-start-1 lg:col-span-3 aspect-[304\/383] object-fit-cover lg:col-start-3\">\n                        <picture class=\"w-full\">\n                            <source media=\"(max-width: 767px)\"\n                                    srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/ElisabethTrocard.jpg\"\/>\n                            <source media=\"(min-width: 768px)\"\n                                    srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/ElisabethTrocard.jpg\"\/>\n                            <img decoding=\"async\"\n                                    class=\"w-full aspect-[304\/383] object-fit-cover\"\n                                    src=\"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/ElisabethTrocard.jpg\"\n                                    alt=\"\"\/>\n                        <\/picture>\n\n                        <div class=\"cta-wrapper mt-24 listen-btn w-full lg:w-auto lg:ml-0\"\n                             data-content=\"https:\/\/www.engie.com\/app\/themes\/teq-theme\/_src\/audio\/quote.mp3\">\n                                                        <button type=\"button\" class=\"nj-btn eva-btn eva-audio-btn !w-full lg:w-auto\">\n    <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-icon-material--inverse nj-btn--lg nj-icon-material--eva icon-white\">eva<\/span>\n    <span class='loaded' data-trad>Listen to quote<\/span>\n    <span class='loading hidden' data-trad>Loading&#8230;<\/span>\n\n    <audio id=\"btn-player\" controls>\n        <source src=\"\" type=\"audio\/mp3\" \/>\n    <\/audio>\n<\/button>\n<figcaption class=\"hidden text-sm mt-2 text-right\">Voice generated by AI<\/figcaption>                        <\/div>\n\n                    <\/div>\n                \n                <div class=\"flex right-part col-span-6 lg:col-span-5 lg:col-start-2 mt-24 lg:mt-0 lg:col-start-7 2xl:col-start-6\">\n                    <div class=\"quote-wrapper 2xl:pl-[110px]\">\n\n                                                                                <div class=\"quote nj-heading--md font-bold\" data-trad data-trad-html>\n                                <p><span class=\"nj-heading--lg quote-guillemets\">My commitment: together with my dedicated team, I will help you find an amicable solution to the dispute you may have with one of ENGIE Group\u2019s services. Our mediation process is free of charge and conducted with full independence, impartiality, and neutrality, in compliance with both the law and principles of fairness. Throughout the mediation process, a single point of contact ensures personalized follow up of your case.<\/span><\/p>\n                            <\/div>\n                        \n\n                                                    <div class=\"infos-wrapper nj-text--md mt-16 lg:mt-24\">\n                                <p><strong>Elisabeth Trocard,<\/strong><br \/>\nOmbudsperson for the ENGIE Group<\/p>\n                            <\/div>\n                        \n                        \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_69781bf580173b53cc4cf7ac01b060de\" class=\"cp-wysiwyg teq-container nj-aura nj-aura--white\">\n    <div class=\"teq-grid \">\n        <div class=\"col-span-6 xl:col-start-2 xl:col-span-10 lg:col-start-1 lg:col-span-12 \">\n                        <div class=\"teq-wysiwyg\">\n                <div data-trad data-trad-html><h2>What is mediation?<\/h2>\n<p>Mediation is defined as a structured process through which the parties attempt to reach an agreement with a view to amicably resolving a dispute, with the assistance of an independent third party\u2014the mediator.<\/p>\n<h2>And what is the independent Ombudsman for the ENGIE Group\u2019s organization?<\/h2>\n<p>Created in 1999, the Ombudsman for the ENGIE Group\u2019s organization has the primary mission of resolving\u2014independently and impartially\u2014persistent disputes involving any person or organization affected by the Group\u2019s activities, whether a customer, service provider, or supplier.<\/p>\n<p>It offers applicants a free amicable recourse before an independent third party when they consider that the response to their complaint is unsatisfactory. The Ombudsman for the ENGIE Group is therefore an alternative to legal action, not a substitute for the company\u2019s complaint handling process.<\/p>\n<\/div>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div id=\"block_dd4c3a9ba6a5d5e93280135ee30a224f\" class=\"cp-maillage-pages teq-container nj-aura nj-aura--blue \">\n    <div class=\"teq-grid\">\n                <div class=\"col-span-6 lg:col-span-12 mb-[32px] lg:mb-[64px]\">\n            <div class=\"teq-grid px-16 lg:px-0 mt-8 lg:mt-0\">\n                <div class=\"col-span-6 lg:col-span-10 lg:col-start-2\">\n                    <div class=\"lg:text-center nj-heading--lg main-title\">\n                        <h2 id=\"\" class=\"main-title \" data-trad>\n                                                    <\/h2>\n                    <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"col-span-6 lg:col-span-12\">\n            <div class=\"swiper w-full\">\n                                <ul class=\"swiper-wrapper pl-0 lg:justify-center\">\n                                            <li class=\"swiper-slide !h-auto\">\n                            <div class=\"nj-card nj-card--no-border h-full\">\n                                <div class=\"nj-card__img-wrapper flex-col overflow-hidden flex\">\n                                                                            <picture class=\"width-100\">\n                                            <source media=\"(max-width: 767px)\"\n                                                    srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/video2.jpg\"\/>\n                                            <source media=\"(min-width: 768px)\"\n                                                    srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/video2.jpg\"\/>\n                                            <img decoding=\"async\"\n                                                    class=\"nj-card__img aspect-[235\/176] lg:aspect-[416\/312]\"\n                                                    src=\"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/video2.jpg\"\n                                                    alt=\"\"\/>\n                                        <\/picture>\n                                                                    <\/div>\n                                <div class=\"nj-card__body flex flex-col flex-grow gap-16\">\n                                    <div class=\"flex h-full flex-col justify-between\" style=\"display: flex; gap: 8px; flex-wrap: wrap;\">\n                                                                                    <div class=\"title w-full\">\n                                                <h3 class=\"nj-heading--md force-signature-dark\" data-trad>\n                                                    The Consumer Ombudsman&#8217;s missions                                                <\/h3>\n                                            <\/div>\n                                                                                                                                                                    <div class=\"ctas-wrapper flex flex-col lg:flex-row gap-8 mt-[16px] w-full\">\n                                                <a href=\"https:\/\/www.engie.com\/en\/mediation\/consumer-ombudsman-for-disputes-with-individuals-and-small-professional-clients\/\" target=\"\" class=\"nj-btn nj-text--sm w-full 2lg:w-fit\">\n                                                    <span aria-hidden=\"true\" class=\"material-icons nj-text--sm\">\n                                                        chevron_right\n                                                    <\/span>\n                                                    <span data-trad>\n                                                        Discover                                                    <\/span>\n                                                <\/a>\n                                            <\/div>\n                                                                            <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/li>\n                                            <li class=\"swiper-slide !h-auto\">\n                            <div class=\"nj-card nj-card--no-border h-full\">\n                                <div class=\"nj-card__img-wrapper flex-col overflow-hidden flex\">\n                                                                            <picture class=\"width-100\">\n                                            <source media=\"(max-width: 767px)\"\n                                                    srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/videoentreprise2.jpg\"\/>\n                                            <source media=\"(min-width: 768px)\"\n                                                    srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/videoentreprise2.jpg\"\/>\n                                            <img decoding=\"async\"\n                                                    class=\"nj-card__img aspect-[235\/176] lg:aspect-[416\/312]\"\n                                                    src=\"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/videoentreprise2.jpg\"\n                                                    alt=\"\"\/>\n                                        <\/picture>\n                                                                    <\/div>\n                                <div class=\"nj-card__body flex flex-col flex-grow gap-16\">\n                                    <div class=\"flex h-full flex-col justify-between\" style=\"display: flex; gap: 8px; flex-wrap: wrap;\">\n                                                                                    <div class=\"title w-full\">\n                                                <h3 class=\"nj-heading--md force-signature-dark\" data-trad>\n                                                    The Ombudsman&#8217;s missions for companies                                                <\/h3>\n                                            <\/div>\n                                                                                                                                                                    <div class=\"ctas-wrapper flex flex-col lg:flex-row gap-8 mt-[16px] w-full\">\n                                                <a href=\"https:\/\/www.engie.com\/en\/mediation\/mediation-for-the-engie-group-in-disputes-with-client-companies\/\" target=\"\" class=\"nj-btn nj-text--sm w-full 2lg:w-fit\">\n                                                    <span aria-hidden=\"true\" class=\"material-icons nj-text--sm\">\n                                                        chevron_right\n                                                    <\/span>\n                                                    <span data-trad>\n                                                        Discover                                                    <\/span>\n                                                <\/a>\n                                            <\/div>\n                                                                            <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/li>\n                                    <\/ul>\n                                <div class=\"lg:hidden\">\n                    <div class=\"swiper-navigation-container flex items-center justify-between mt-10 w-full lg:w-[calc(83.33333334%-64px)] lg:ml-[8.33333333%]\">\n    <div class=\"swiper-pagination flex gap-12  white-pagination\"><\/div>\n    <div class=\"flex gap-[8px]\">\n        <button type=\"button\" class=\"nj-icon-btn nj-icon-btn--lg absolute -bottom-5 lg:bottom-0 left-0 lg:relative button-prev nj-icon-btn--inverse nj-bg--primary\">\n            <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-btn__icon nj-btn__icon--before\">arrow_back<\/span>\n        <\/button>\n        <button type=\"button\" class=\"nj-icon-btn nj-icon-btn--lg absolute -bottom-5 lg:bottom-0 right-0 lg:relative button-next nj-icon-btn--inverse nj-bg--primary nj-bg--primary\">\n            <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-btn__icon nj-btn__icon--before\">arrow_forward<\/span>\n        <\/button>\n    <\/div>\n<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_83b919fad4d43098b0950fa69b766a6a\" class=\"cp-accordion teq-container  relative nj-aura nj-aura--white\">\n  <div class=\"teq-grid\">\n        <div class=\"col-span-12 col-start-1 lg:col-span-10 lg:col-start-2\">\n      <div class=\"nj-accordion\">\n\n                                  <details class=\"nj-accordion-item !bg-transparent\">\n                                  <summary> \n                    <span class=\"nj-accordion-item__label nj-heading--xs\" data-trad>\n                      Who can refer a case to the Independent Ombudsman for the ENGIE Group?                    <\/span>\n                    <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-accordion-item__toggle\">expand_more<\/span>\n                  <\/summary>\n                                                  <div class=\"nj-accordion-item__content wysiwyg force-dark\" data-trad data-trad-html>\n                    <p>The Ombudsman for the ENGIE Group is tasked with resolving persistent disputes between any business or organization and an ENGIE Group entity, in complete independence, impartiality, and neutrality.<\/p>\n<p>It offers the parties a final amicable recourse before potential legal proceedings. Mediation is free of charge for applicants, whether they are private individuals, businesses, associations, local authorities, customers, suppliers, or service providers.<\/p>\n                  <\/div>\n                              <\/details>\n                          <details class=\"nj-accordion-item !bg-transparent\">\n                                  <summary> \n                    <span class=\"nj-accordion-item__label nj-heading--xs\" data-trad>\n                      What is the ethical framework of the Ombudsman for the ENGIE Group?                    <\/span>\n                    <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-accordion-item__toggle\">expand_more<\/span>\n                  <\/summary>\n                                                  <div class=\"nj-accordion-item__content wysiwyg force-dark\" data-trad data-trad-html>\n                    <p>The independence of the Ombudsman for the ENGIE Group stems from her State approved status for consumer cases. As a result, she can extend this independence\u2014free of charge\u2014to requesting businesses.<\/p>\n<p>The Ombudsman for the ENGIE Group is an alternative to legal action, not to the company\u2019s internal complaints process. Therefore, before contacting the Ombudsman, each applicant must first submit <strong>a written complaint<\/strong> to the relevant ENGIE Group entity. If they are not satisfied with the response, or if no response is received within two months, they may refer the matter to the Ombudsman.<\/p>\n<p>ENGIE has also chosen to promote mediation for disputes with all its stakeholders. Mediation can generally lead to a swift amicable solution\u2014on average within two to three months, compared with the longer timelines of judicial procedures\u2014often resulting in a win win outcome.<\/p>\n<p>This framework for amicable dispute resolution is available to all professional structures maintaining contractual relationships with ENGIE Group, including customers, suppliers, service providers, institutions, local authorities, government bodies, associations, and any other organizational form engaged contractually with ENGIE Group.<\/p>\n                  <\/div>\n                              <\/details>\n                          <details class=\"nj-accordion-item !bg-transparent\">\n                                  <summary> \n                    <span class=\"nj-accordion-item__label nj-heading--xs\" data-trad>\n                      What are the benefits of B2B mediation for ENGIE Group entities and their partners?                    <\/span>\n                    <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-accordion-item__toggle\">expand_more<\/span>\n                  <\/summary>\n                                                  <div class=\"nj-accordion-item__content wysiwyg force-dark\" data-trad data-trad-html>\n                    <p>Mediation is an alternative to legal proceedings, offering an amicable, efficient, rapid, and free way to resolve disputes. It provides:<\/p>\n<ul>\n<li>Flexibility (the mediator may rely on principles of fairness, which judges cannot apply),<\/li>\n<li>Confidentiality (unlike court proceedings, which are public).<\/li>\n<\/ul>\n<p>Mediation is a genuine added value offered by ENGIE to improve the handling of disputes: it helps avoid costs (legal expenses, abrupt contract terminations\u2026), preserve the company\u2019s reputation, and maintain balanced commercial relationships between ENGIE and its partners.<\/p>\n<p>Access to this amicable dispute resolution method is provided for in ENGIE\u2019s general purchasing conditions. However, mediation can also be initiated even if not explicitly mentioned in your contracts. This option forms part of ENGIE\u2019s support to its customers and partners.<\/p>\n<p>Furthermore, the Mediation service has signed an agreement with the French Government\u2019s Business Mediator (\u201cM\u00e9diateur des entreprises\u201d). This partnership between independent mediators strengthens the efficiency of mediation and allows any business with a contractual relationship with ENGIE to refer a case to a mediator free of charge.<\/p>\n<p>Guarantees offered by the Ombudsman for the ENGIE Group to individuals, businesses, or partners who wish to use it:<\/p>\n<ul>\n<li>Independence: The Ombudsman and her team are funded by a single company (ENGIE), but her independence is certified by a State commission (CECMC), itself independent. Her activity and independence are governed by law: fixed term mandate, prohibition on joining ENGIE after her mandate, no hierarchical or functional ties with ENGIE entities, no remuneration linked to mediation outcomes, a team exclusively dedicated to mediation. Her independence is verified throughout the mediation process.<\/li>\n<li>Neutrality and impartiality: The mediator is not involved in the subject matter of the dispute and does not take sides.<\/li>\n<li>Free of charge: ENGIE Group Mediation does not bill any party for its services.<\/li>\n<li>Confidentiality: All parties, as well as the Ombudsman, sign a confidentiality agreement.<\/li>\n<li>Freedom of the parties: They may leave mediation at any time. All proposals must come from the parties themselves\u2014not from the Ombudsman. Each party is free to accept or refuse the proposals exchanged during mediation. Mediation is not arbitration: the Ombudsman does not impose a decision. The outcome is solely the one agreed upon by the parties.<\/li>\n<\/ul>\n                  <\/div>\n                              <\/details>\n                          <details class=\"nj-accordion-item !bg-transparent\">\n                                  <summary> \n                    <span class=\"nj-accordion-item__label nj-heading--xs\" data-trad>\n                      The mediation process between a company and an ENGIE Group entity                    <\/span>\n                    <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-accordion-item__toggle\">expand_more<\/span>\n                  <\/summary>\n                                                  <div class=\"nj-accordion-item__content wysiwyg force-dark\" data-trad data-trad-html>\n                    <p>If both parties agree to enter into mediation, the Ombudsman follows the steps below:<\/p>\n<ul>\n<li>Planning of an initial meeting: the parties must each appoint a representative with decision making authority for resolving the dispute.<\/li>\n<li>Introduction to the mediation process: the mediator begins by recalling the principles governing mediation and presenting the method to be used.<\/li>\n<li>Signing of confidentiality agreements: the parties sign a confidentiality agreement, which is given to the mediator. The mediator also signs a confidentiality statement and provides it to the parties.<\/li>\n<li>Commitment to the Ombudsman for ENGIE Group values: the parties acknowledge and agree to the values essential for a proper mediation process.<\/li>\n<li>Possibility of being assisted: each party may be accompanied by one or more experts (lawyer, legal adviser, etc.), with the understanding that only the appointed representative (\u201cjob leader\u201d) will speak. Support persons may ask the mediator for permission to speak.<\/li>\n<li>Obligation of means: the parties commit to making a genuine attempt to reach an agreement; they are not obliged to succeed, only to try.<\/li>\n<li>A free service: The Ombudsman for the ENGIE Group does not charge for its services.<br \/>\nRight to call a caucus: at any point, either party may request a suspension of the session. This private meeting, known as a caucus, temporarily interrupts the mediation and involves only one party\u2014possibly accompanied by several people who need to confer. The party initiating the caucus may ask the mediator to attend. The mediator may also initiate a caucus with one or both parties to clarify positions, redefine rules, or allow reflection before resuming discussion in a calmer or clearer frame of mind.<\/li>\n<li>Freedom to withdraw: either party may end the mediation at any time, and the mediator may do the same if the rules of conduct or values are not respected.<\/li>\n<li>Objective of mediation: the purpose is to help the parties identify a mutually agreed upon solution to the dispute.<\/li>\n<li>Hearing each party: after reminding everyone of the rules and method, the mediator invites each party to present its version of the facts, including perceptions and emotions. Each party writes its account on a flipchart.<\/li>\n<li>Understanding the other\u2019s perspective: the mediator then questions each party on how they understand the other party\u2019s perspective, encouraging them to consider the situation through the other\u2019s eyes.<\/li>\n<li>Identifying expectations: the mediator asks each party to outline its expectations, ideally exploring a solution that reflects the future relationship to be built.<\/li>\n<li>Possibility of multiple meetings: several sessions may be necessary to reach an agreement.<\/li>\n<li>Formalizing the agreement: if an agreement is found, the parties formalize it through a settlement agreement (drafted by the parties), confirming their jointly defined solution.<\/li>\n<\/ul>\n                  <\/div>\n                              <\/details>\n                          <details class=\"nj-accordion-item !bg-transparent\">\n                                  <summary> \n                    <span class=\"nj-accordion-item__label nj-heading--xs\" data-trad>\n                      The values, principles, and obligations of mediation                    <\/span>\n                    <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-accordion-item__toggle\">expand_more<\/span>\n                  <\/summary>\n                                                  <div class=\"nj-accordion-item__content wysiwyg force-dark\" data-trad data-trad-html>\n                    <p>The Ombudsman for the ENGIE Group is an independent body, with no hierarchical or functional ties to the ENGIE Group.<\/p>\n<ul>\n<li>Free of charge: mediation is offered at no cost to the parties; the Mediation service does not bill for its dispute resolution activities. It operates with an autonomous budget and is not required to report financially to the Group.<\/li>\n<li>Confidentiality: confidentiality applies from the very beginning of the mediation process through to the resolution of the dispute.<\/li>\n<li>Professionalism and fairness: the Ombudsperson and her team carry out their mission with diligence and expertise, in full impartiality, within a transparent, effective, and fair procedure. All members of the team receive ongoing training.<\/li>\n<li>Freedom to participate: parties are free to choose whether to enter mediation, whether to continue, or to end it at any time. For business mediations held face to face, after an initial preparatory phone call, the parties themselves search for and develop a solution, with the Ombudsperson\u2019s support.<\/li>\n<\/ul>\n<p>The Mediation service operates based on eight values and principles:<\/p>\n<ul>\n<li>Independence<\/li>\n<li>Listening<\/li>\n<li>Respect (for people and for the adversarial process)<\/li>\n<li>Fairness<\/li>\n<li>Impartiality<\/li>\n<li>Neutrality<\/li>\n<li>Confidentiality<\/li>\n<li>Transparency<\/li>\n<\/ul>\n                  <\/div>\n                              <\/details>\n                          <details class=\"nj-accordion-item !bg-transparent\">\n                                  <summary> \n                    <span class=\"nj-accordion-item__label nj-heading--xs\" data-trad>\n                      Scope of action of the Ombudsman for the ENGIE Group                    <\/span>\n                    <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-accordion-item__toggle\">expand_more<\/span>\n                  <\/summary>\n                                                  <div class=\"nj-accordion-item__content wysiwyg force-dark\" data-trad data-trad-html>\n                    <p>The Ombudsman for the ENGIE Group operates directly within France and acts as a point of reference for ENGIE Group entities in other countries where the Group is present\u2014particularly in Europe\u2014with the aim of promoting alternative dispute resolution across all areas of activity.<\/p>\n<p>Every request received by the ENGIE Group Ombudsperson is reviewed to determine whether it is admissible.<\/p>\n<p>When requests do not concern a dispute in France but relate directly to a country where ENGIE operates, the Ombudsman contacts the Group\u2019s country representative to put in place an approach that respects the principles of amicable dispute resolution. If necessary, the Ombudsman may provide direct support to subsidiaries in resolving the dispute.<\/p>\n<p>This support approach aims to help subsidiaries establish an appropriate local organizational framework (a mediation contact person, a mediator, etc.).<\/p>\n<p>The scope of action of the Ombudsman covers all of the Group\u2019s businesses and subsidiaries, including the sale and distribution of all energy types marketed by the Group\u2014such as new energies (solar, wind, self consumption, etc.)\u2014as well as the sale and management of services.<\/p>\n                  <\/div>\n                              <\/details>\n                                 \n      <\/div>\n    <\/div>\n\n  <\/div>\n<\/div>\n\n\n\n<div id=\"block_73e122299047e569bd5ff94e413ab72c\"\n     class=\"cp-media-full-screen teq-container relative nj-aura nj-aura--white \">\n    <div class=\"teq-grid  \">\n        <div class=\"col-span-12  lg:px-0 relative\">\n                            <div class=\"teq-grid no-pb grid-12\">\n                    <div class=\"col-span-12 lg:col-span-8 xl:col-span-7 lg:col-start-3 xl:col-start-3  mb-[32px] lg:mb-[64px]\">\n\n                                                    <h2 class=\"nj-heading--lg font-bold\" data-trad>\n                                The 8 values of Mediation\n                            <\/h2>\n                        \n                        \n                    <\/div>\n                <\/div>\n                        <div class=\"teq-grid\">\n                <div class=\"col-span-12\">\n                    <div class=\"media-wrapper relative\">\n\n                                                                                                            <button type=\"button\"\n                                        aria-label=\"Zoom on picture\"\n                                        aria-controls=\"modal-zoom\"\n                                        aria-haspopup=\"dialog\"\n                                        aria-expanded=\"false\"\n                                        class=\"absolute top-[4px] right-[4px] lg:right-[24px] lg:top-[24px]  nj-icon-btn nj-bg--white nj-color--primary nj-icon-btn--lg open-modal-zoom\">\n                                    <span aria-hidden=\"true\"\n                                          class=\"material-icons nj-icon-material nj-btn__icon nj-btn__icon--before\">fullscreen<\/span>\n                                <\/button>\n                                                    \n                                                    <picture class=\"flex\">\n                                <source media=\"(max-width: 767px)\"\n                                        srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/05\/the-8-values-of-mediation-mobile.webp\"\/>\n                                <source media=\"(min-width: 768px)\"\n                                        srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/05\/the-8-values-of-mediation.webp\"\/>\n\n                                <!--TODO AMBRE if zoom ajotuer classe : open-modal-zoom cursor-pointer  -->\n                                <img decoding=\"async\"\n                                        class=\"w-full object-fit-cover\"\n                                        src=\"https:\/\/www.engie.com\/app\/uploads\/2026\/05\/the-8-values-of-mediation.webp\"\n                                        alt=\"Infographic presenting the eight core values of ENGIE\u2019s consumer mediation process: independence, impartiality, fairness, neutrality, confidentiality, listening, transparency and respect.\"\n                                \/>\n                            <\/picture>\n                                            <\/div>\n\n                                        <div class=\"transcription hidden\" data-video=\"\"\n                         data-video-webm=\"\">\n                                            <\/div>\n                    <p class=\"relative nj-text--xs italic mt-8 nj-color--tertiary text-end\"\n                       data-trad>\n                        This infographic summarizes the eight fundamental principles guiding ENGIE\u2019s consumer mediation process and highlights the commitments of the Mediator toward fairness, dialogue and confidentiality.                    <\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_5cc766822ee47d7fadd965318422cc32\" class=\"cp-ai-questions teq-container nj-aura nj-aura--white relative\">\n        <div class=\"teq-grid top\">\n            <div class=\"col-span-12\">\n                <div class=\"flex justify-center mb-16 eva\">\n                    <svg width=\"55\" height=\"24\" viewBox=\"0 0 55 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path\n        d=\"M40.8014 17.1059L38.5783 11.0303C38.4688 10.7608 38.3551 10.4408 38.2372 10.0703C38.1194 9.6998 38.0015 9.29981 37.8836 8.87035C37.7741 9.29981 37.6604 9.70401 37.5425 10.083C37.4246 10.4535 37.3109 10.7777 37.2015 11.0556L34.991 17.1059H40.8014ZM46.8012 24.0026H44.1739C43.8792 24.0026 43.6392 23.931 43.454 23.7879C43.2687 23.6363 43.1298 23.4511 43.0371 23.2321L41.6729 19.5059H34.1068L32.7426 23.2321C32.6753 23.4258 32.5447 23.6026 32.3511 23.7626C32.1574 23.9226 31.9174 24.0026 31.6311 24.0026H28.9785L36.1657 5.73779H39.6267L46.8012 24.0026Z\"\n        fill=\"url(#paint0_linear_93037_3967)\" \/>\n    <path\n        d=\"M30.7143 5.73779L23.3377 24.0026H20.2683L12.8916 5.73779H15.62C15.9147 5.73779 16.1547 5.80937 16.3399 5.95253C16.5252 6.09568 16.6641 6.28094 16.7568 6.5083L21.064 17.6491C21.2072 18.0112 21.3419 18.4112 21.4682 18.8491C21.603 19.2785 21.7293 19.729 21.8472 20.2006C21.9482 19.729 22.0577 19.2785 22.1756 18.8491C22.2935 18.4112 22.424 18.0112 22.5672 17.6491L26.8492 6.5083C26.9165 6.31462 27.0471 6.13778 27.2407 5.97779C27.4428 5.81779 27.687 5.73779 27.9733 5.73779H30.7143Z\"\n        fill=\"url(#paint1_linear_93037_3967)\" \/>\n    <path\n        d=\"M3.94169 8.44089V13.506H10.3331V16.1207H3.94169V21.2869H12.051V24.0026H0.53125V5.73779H12.051V8.44089H3.94169Z\"\n        fill=\"url(#paint2_linear_93037_3967)\" \/>\n    <path\n        d=\"M45.4151 5.34423L46.9515 5.86258C47.7306 6.12641 48.3436 6.73788 48.6059 7.51695L49.1242 9.05338C49.2189 9.33273 49.6131 9.33273 49.7078 9.05338L50.2261 7.51695C50.4899 6.73788 51.1014 6.12486 51.8805 5.86258L53.4169 5.34423C53.6963 5.24956 53.6963 4.85537 53.4169 4.7607L51.8805 4.24235C51.1014 3.97852 50.4884 3.36705 50.2261 2.58798L49.7078 1.05155C49.6131 0.772204 49.2189 0.772204 49.1242 1.05155L48.6059 2.58798C48.342 3.36705 47.7306 3.98007 46.9515 4.24235L45.4151 4.7607C45.1357 4.85537 45.1357 5.24956 45.4151 5.34423Z\"\n        fill=\"#9261B7\" \/>\n    <defs>\n        <linearGradient id=\"paint0_linear_93037_3967\" x1=\"-1.73542\" y1=\"14.2134\" x2=\"46.895\" y2=\"14.2134\"\n            gradientUnits=\"userSpaceOnUse\">\n            <stop offset=\"0.56\" stop-color=\"#007ACD\" \/>\n            <stop offset=\"0.82\" stop-color=\"#9261B7\" \/>\n        <\/linearGradient>\n        <linearGradient id=\"paint1_linear_93037_3967\" x1=\"-1.7372\" y1=\"14.2134\" x2=\"46.8932\" y2=\"14.2134\"\n            gradientUnits=\"userSpaceOnUse\">\n            <stop offset=\"0.56\" stop-color=\"#007ACD\" \/>\n            <stop offset=\"0.82\" stop-color=\"#9261B7\" \/>\n        <\/linearGradient>\n        <linearGradient id=\"paint2_linear_93037_3967\" x1=\"-1.73922\" y1=\"14.2134\" x2=\"46.8912\" y2=\"14.2134\"\n            gradientUnits=\"userSpaceOnUse\">\n            <stop offset=\"0.56\" stop-color=\"#007ACD\" \/>\n            <stop offset=\"0.82\" stop-color=\"#9261B7\" \/>\n        <\/linearGradient>\n    <\/defs>\n<\/svg>                <\/div>\n                <h2 class=\"text-center nj-heading--xl leading-none font-bold\" data-trad data-trad-html>\n                    Find instantly <span class=\"h-0 hidden lg:flex\"><br \/><\/span>answers to your questions                <\/h2>\n            <\/div>\n            <div class=\"col-span-12 mt-24 lg:mt-32\">\n                <div class=\"flex flex-wrap justify-center gap-8\">\n                    <a href=\"#\" \n    data-eva data-preprompted=\"What investments does the Group plan for the coming years?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What investments does the Group plan for the coming years?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"What is the organization of the Group\u2019s governance?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What is the organization of the Group\u2019s governance?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"Who leads ENGIE today?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    Who leads ENGIE today?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"In which countries is the Group present?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    In which countries is the Group present?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"What macroeconomic impact does ENGIE have in Europe and worldwide?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What macroeconomic impact does ENGIE have in Europe and worldwide?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"How does ENGIE ensure the safety of its installations?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    How does ENGIE ensure the safety of its installations?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"What is ENGIE\u2019s strategy for 2030 and 2045?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What is ENGIE\u2019s strategy for 2030 and 2045?<\/a>                <\/div>\n            <\/div>\n            <div class=\"col-span-12 flex justify-center place-items-center gap-4 mt-24 lg:mt-48\">\n                    <button data-eva=\"true\" type=\"button\" data-ask=\"true\" aria-haspopup=\"dialog\" class=\"nj-btn eva-btn nj-btn--lg w-full lg:w-auto\">\n    <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-icon-material--inverse nj-btn--lg nj-icon-material--eva icon-white\">eva<\/span>\n    <span data-trad>Discover EVA<\/span>\n<\/button>            <\/div>\n        <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[113],"formats":[92],"class_list":["post-19246","page","type-page","status-publish","hentry","tag-group"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mediation Services for Dispute Resolution - ENGIE<\/title>\n<meta name=\"description\" content=\"Discover ENGIE&#039;s independent Ombudsman services for amicable dispute resolution through expert mediation, free of charge and confidential.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.engie.com\/en\/mediation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mediation Services for Dispute Resolution - ENGIE\" \/>\n<meta property=\"og:description\" content=\"Discover ENGIE&#039;s independent Ombudsman services for amicable dispute resolution through expert mediation, free of charge and confidential.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.engie.com\/en\/mediation\/\" \/>\n<meta property=\"og:site_name\" content=\"ENGIE\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-19T09:59:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.engie.com\/en\/mediation\/\",\"url\":\"https:\/\/www.engie.com\/en\/mediation\/\",\"name\":\"Mediation Services for Dispute Resolution - ENGIE\",\"isPartOf\":{\"@id\":\"https:\/\/www.engie.com\/en\/#website\"},\"datePublished\":\"2026-03-20T16:40:22+00:00\",\"dateModified\":\"2026-05-19T09:59:08+00:00\",\"description\":\"Discover ENGIE's independent Ombudsman services for amicable dispute resolution through expert mediation, free of charge and confidential.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.engie.com\/en\/mediation\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.engie.com\/en\/mediation\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.engie.com\/en\/mediation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.engie.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mediation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.engie.com\/en\/#website\",\"url\":\"https:\/\/www.engie.com\/en\/\",\"name\":\"ENGIE\",\"description\":\"Acteur mondial de l\u2019\u00e9nergie\",\"publisher\":{\"@id\":\"https:\/\/www.engie.com\/en\/#organization\"},\"alternateName\":\"ENGIE.com\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.engie.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.engie.com\/en\/#organization\",\"name\":\"ENGIE\",\"url\":\"https:\/\/www.engie.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.engie.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/engie_logo.png\",\"contentUrl\":\"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/engie_logo.png\",\"width\":202,\"height\":72,\"caption\":\"ENGIE\"},\"image\":{\"@id\":\"https:\/\/www.engie.com\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Mediation Services for Dispute Resolution - ENGIE","description":"Discover ENGIE's independent Ombudsman services for amicable dispute resolution through expert mediation, free of charge and confidential.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.engie.com\/en\/mediation\/","og_locale":"en_US","og_type":"article","og_title":"Mediation Services for Dispute Resolution - ENGIE","og_description":"Discover ENGIE's independent Ombudsman services for amicable dispute resolution through expert mediation, free of charge and confidential.","og_url":"https:\/\/www.engie.com\/en\/mediation\/","og_site_name":"ENGIE","article_modified_time":"2026-05-19T09:59:08+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.engie.com\/en\/mediation\/","url":"https:\/\/www.engie.com\/en\/mediation\/","name":"Mediation Services for Dispute Resolution - ENGIE","isPartOf":{"@id":"https:\/\/www.engie.com\/en\/#website"},"datePublished":"2026-03-20T16:40:22+00:00","dateModified":"2026-05-19T09:59:08+00:00","description":"Discover ENGIE's independent Ombudsman services for amicable dispute resolution through expert mediation, free of charge and confidential.","breadcrumb":{"@id":"https:\/\/www.engie.com\/en\/mediation\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.engie.com\/en\/mediation\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.engie.com\/en\/mediation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.engie.com\/en\/"},{"@type":"ListItem","position":2,"name":"Mediation"}]},{"@type":"WebSite","@id":"https:\/\/www.engie.com\/en\/#website","url":"https:\/\/www.engie.com\/en\/","name":"ENGIE","description":"Acteur mondial de l\u2019\u00e9nergie","publisher":{"@id":"https:\/\/www.engie.com\/en\/#organization"},"alternateName":"ENGIE.com","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.engie.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.engie.com\/en\/#organization","name":"ENGIE","url":"https:\/\/www.engie.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.engie.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/engie_logo.png","contentUrl":"https:\/\/www.engie.com\/app\/uploads\/2026\/03\/engie_logo.png","width":202,"height":72,"caption":"ENGIE"},"image":{"@id":"https:\/\/www.engie.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.engie.com\/en\/wp-json\/wp\/v2\/pages\/19246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.engie.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.engie.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.engie.com\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.engie.com\/en\/wp-json\/wp\/v2\/comments?post=19246"}],"version-history":[{"count":10,"href":"https:\/\/www.engie.com\/en\/wp-json\/wp\/v2\/pages\/19246\/revisions"}],"predecessor-version":[{"id":26865,"href":"https:\/\/www.engie.com\/en\/wp-json\/wp\/v2\/pages\/19246\/revisions\/26865"}],"wp:attachment":[{"href":"https:\/\/www.engie.com\/en\/wp-json\/wp\/v2\/media?parent=19246"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.engie.com\/en\/wp-json\/wp\/v2\/tags?post=19246"},{"taxonomy":"format","embeddable":true,"href":"https:\/\/www.engie.com\/en\/wp-json\/wp\/v2\/formats?post=19246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}