{"id":19250,"date":"2026-03-20T17:58:03","date_gmt":"2026-03-20T16:58:03","guid":{"rendered":"https:\/\/stg.engiedotcom.myengie.com\/?page_id=19250"},"modified":"2026-05-15T16:58:34","modified_gmt":"2026-05-15T14:58:34","slug":"consumer-ombudsman-for-disputes-with-individuals-and-small-professional-clients","status":"publish","type":"page","link":"https:\/\/www.engie.com\/en\/mediation\/consumer-ombudsman-for-disputes-with-individuals-and-small-professional-clients\/","title":{"rendered":"Consumer ombudsman for disputes with individuals and small professional clients"},"content":{"rendered":"\n\n<div id=\"block_8785cd95cce429ee48ad714dd04fc49c\" class=\"cp-edito-herobanner relative teq-container  noBg z-0 !pt-[115px] lg:!pt-[150px]\">\n    <!--<div class=\"auras-bg  w-screen left-1\/2 -translate-x-1\/2\" data-color=\"soft\"><\/div>-->\n    <div class=\"teq-grid relative z-0\">\n        <div class=\"col-span-12  px-0 lg:col-start-2 lg:col-span-10 hero-top\">\n\n            <div class=\"teq-grid\">\n                <div class=\"col-span-12 desktop-only  \">\n                    <nav role=\"navigation\" aria-label=\"breadcrumb\" class=\"mb-24 cp-breadcrumb desktop-only\">\n            <ol id=\"custom-breadcrumb\" class=\"nj-breadcrumb\"><li class=\"nj-breadcrumb__item\"><span><a href=\"https:\/\/www.engie.com\/en\/\" class=\"nj-link nj-link--sm nj-link--grayed nj-link-icon\">\n        <span aria-hidden=\"true\" class=\"material-icons\">\n            home\n        <\/span>\n        <span class=\"nj-sr-only\">\n            Home\n        <\/span>\n     <\/a><\/li>  <li class=\"nj-breadcrumb__item\" aria-current=\"page\">Consumer ombudsman for disputes with individuals and small professional clients<\/li><\/span><\/ol>    <\/nav>                <\/div>\n            <\/div>\n\n                            <div class=\"title mt-4\">\n                    <h1 data-trad class=\"nj-heading--2xl nj-weight--bold flex flex-col \">\n                        <p>Consumer ombudsman for disputes with individuals and small professional clients<\/p>\n                    <\/h1>\n                <\/div>\n            \n            <div class=\"infos flex flex-wrap items-center gap-16 mt-32\">\n\n                \n                \n                            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"teq-grid  lg:mt-80 relative w-[100vw] left-1\/2 !pb-0 -translate-x-1\/2 toPin px-0 z-10\">\n        <div class=\"img col-span-12 nj-bg--dark mt-8 lg:mt-0 relative\">\n            <div class=\"nj-fluid-progress-bar absolute -top-[6px] left-0 w-[90%] lg:w-[75%]\"><\/div>\n                        <div class=\"flex justify-center items-center w-full nj-bg--ultramarine py-0 lg:py-[164px] lg:h-screen media-c\">\n                <div class=\"w-full h-full lg:h-screen overflow-hidden\">\n                    <div class=\"w-full h-full lg:h-screen overflow-hidden relative\">\n\n                                                    \n                            <picture class=\"block w-full h-full scale-[1.3] media scale-125 \" style=\"margin:  0 auto\">\n                                <source media=\"(max-width: 767px)\"\n                                    srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/05\/mediation-mobile.webp\" \/>\n                                <source media=\"(min-width: 768px)\"\n                                    srcset=\"https:\/\/www.engie.com\/app\/uploads\/2026\/05\/mediation.webp\" \/>\n                                <!--TODO AMBRE if zoom ajotuer classe : open-modal-zoom cursor-pointer  -->\n                                <img decoding=\"async\" class=\"w-full h-full object-cover\"\n                                    loading=\"eager\"\n                                    fetchpriority=\"high\"\n                                    src=\"https:\/\/www.engie.com\/app\/uploads\/2026\/05\/mediation.webp\"\n                                    alt=\"\" \/>\n                            <\/picture>\n\n                        \n                        \n                        \n                        <div class=\"transcription hidden\" data-video=\"\" data-video-webm=\"\">\n                                                    <\/div>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_08ca345edc4c0e096084760725d8b163\" class=\"cp-introdution teq-container relative nj-aura nj-aura--white\">\n    <div class=\"teq-grid\">\n        <div class=\"col-span-6 lg:col-start-3 lg:col-span-8 2xl:col-span-6 2xl:col-start-4 relative top text-center\">\n                        <div class=\"nj-heading--sm relative z-10 nj-color--grey-1000\" data-trad data-trad-html>\n                <div class=\"el-wysiwyg data-trad\">\n    <p>The Consumer Ombudsman for the ENGIE Group handles consumer disputes between private individuals or small professionals and ENGIE Group subsidiaries in France.<\/p>\n<\/div>\n            <\/div>\n            \n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_cb18797c4d8e4a036cb9463eda4cf6c3\" class=\"cp-wysiwyg teq-container nj-aura nj-aura--white\">\n    <div class=\"teq-grid !pt-0\">\n        <div class=\"col-span-6 xl:col-start-2 xl:col-span-10 lg:col-start-1 lg:col-span-12 \">\n                        <div class=\"teq-wysiwyg\">\n                <div data-trad data-trad-html><p>In accordance with the provisions of the French Consumer Code relating to the alternative dispute resolution, Consumer Ombudsman for the ENGIE Group is fully independent, with no hierarchical or functional ties to the Group, and operates with an autonomous budget. On 16 September 2025, Elisabeth Trocard was appointed Consumer Ombudsperson for the ENGIE Group by a joint appointment committee composed of representatives from accredited consumer associations and representatives of the ENGIE Group. She was approved on 29 December 2025 by the Consumer Mediation Evaluation and Control Commission (CECMC, a governmental commission) and registered on the list of mediators notified to the European Commission. Her mandate is for five years and may be renewed.<\/p>\n<p>The Ombudsman for ENGIE Group\u2019s organization was created in 1999.<\/p>\n<p>The first Consumer Ombudsman for the ENGIE Group, Jean-Pierre Herv\u00e9, was approved in 2016, his mandate ended in 2025.<\/p>\n<\/div>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_272e4b3eead0397ee09bb9a5954f037c\" class=\"cp-rebond-2x2 relative teq-container nj-aura nj-aura--white\">\n    <div class=\"teq-grid\">\n        <!-- Mettre un ACF avec choix titre normal ou gros titre, si gros titre ajouter la classe :  -->\n        <h2 class=\"col-span-10 lg:col-start-2  \">\n                    <\/h2>\n        <!-- Description et CTA (mets les maintenant mais ce sera lot 3) -->\n                <!-- CTA dupliqu\u00e9 plus bas pour les mobiles -->\n        \n       <div class=\"col-span-12 lg:col-span-10 lg:col-start-2 mt-32 lg:mt-64\">\n            <div class=\"swiper\">\n                               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font-bold\" data-trad data-trad-html>\n                    Find instantly <span class=\"h-0 hidden lg:flex\"><br \/><\/span>answers to your questions                <\/h2>\n            <\/div>\n            <div class=\"col-span-12 mt-24 lg:mt-32\">\n                <div class=\"flex flex-wrap justify-center gap-8\">\n                    <a href=\"#\" \n    data-eva data-preprompted=\"How does ENGIE balance economic performance and positive impact?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    How does ENGIE balance economic performance and positive impact?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"What is ENGIE\u2019s strategy for 2030 and 2045?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What is ENGIE\u2019s strategy for 2030 and 2045?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"What are the key milestones in ENGIE\u2019s history?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What are the key milestones in ENGIE\u2019s history?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"What macroeconomic impact does ENGIE have in Europe and worldwide?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What macroeconomic impact does ENGIE have in Europe and worldwide?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"What role does ENGIE play in the energy transition?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What role does ENGIE play in the energy transition?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"What is the organization of the Group\u2019s governance?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What is the organization of the Group\u2019s governance?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"What is ENGIE?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] 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<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":19246,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[113],"formats":[92],"class_list":["post-19250","page","type-page","status-publish","hentry","tag-group"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Consumer Ombudsman for Small Clients - ENGIE<\/title>\n<meta name=\"description\" content=\"Resolve disputes with ENGIE Group through the Consumer Ombudsman, an independent mediator for individuals and small professionals in France.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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