{"id":19266,"date":"2022-06-15T00:00:00","date_gmt":"2022-06-14T22:00:00","guid":{"rendered":"https:\/\/stg.engiedotcom.myengie.com\/?page_id=19266"},"modified":"2026-03-23T11:05:03","modified_gmt":"2026-03-23T10:05:03","slug":"recommendation-for-the-process-for-the-payment-of-the-energy-efficiency-certificate-premiums","status":"publish","type":"page","link":"https:\/\/www.engie.com\/en\/mediation\/mediation-for-the-engie-group-in-disputes-with-client-companies\/recommendation-for-the-process-for-the-payment-of-the-energy-efficiency-certificate-premiums\/","title":{"rendered":"Recommendation for the process for the payment of the energy efficiency certificate premiums"},"content":{"rendered":"\n\n<div id=\"block_0483e3a401913f7cb64d0d1afde50080\" class=\"cp-edito-herobanner-centered relative teq-container content-center  noBg z-0 !pt-[115px] lg:!pt-[88px] lg:min-h-[75vh] nj-aura nj-aura--white\">\n    <div class=\"teq-grid relative z-0\">\n        <div class=\"col-span-10 flex flex-col items-center px-0 lg:col-start-3 lg:col-span-8 hero-top text-center\">\n\n            <div class=\"text-center desktop-only\">\n                <nav role=\"navigation\" aria-label=\"breadcrumb\" class=\"mb-24 cp-breadcrumb desktop-only\">\n            <ol id=\"custom-breadcrumb\" class=\"nj-breadcrumb\"><li class=\"nj-breadcrumb__item\"><span><a href=\"https:\/\/www.engie.com\/en\/\" class=\"nj-link nj-link--sm nj-link--grayed nj-link-icon\">\n        <span aria-hidden=\"true\" class=\"material-icons\">\n            home\n        <\/span>\n        <span class=\"nj-sr-only\">\n            Home\n        <\/span>\n     <\/a><\/li>  <li class=\"nj-breadcrumb__item\" aria-current=\"page\">Recommendation for the process for the payment of the energy efficiency certificate premiums<\/li><\/span><\/ol>    <\/nav>            <\/div>\n\n                            <div class=\"title mt-8\">\n                    <h1 data-trad class=\"nj-heading--2xl nj-weight--bold flex flex-col \">\n                        <p>Recommendation for the process for the payment of the energy efficiency certificate premiums<\/p>\n                    <\/h1>\n                <\/div>\n            \n                            <div class=\"description mt-32 nj-heading--sm nj-color--neutral\" data-trad>\n                    <p>Recommendation: Improve the implementation of the process for the payment of the energy efficiency certificate premiums that are due and, thereby, meet the payment deadlines that are shown on the ENGIE Internet portals.<\/p>\n                <\/div>\n            \n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_541a0a4054d1fb18460acce7ebb1942d\" class=\"cp-wysiwyg teq-container nj-aura nj-aura--white\">\n    <div class=\"teq-grid \">\n        <div class=\"col-span-6 xl:col-start-2 xl:col-span-10 lg:col-start-1 lg:col-span-12 \">\n                        <div class=\"teq-wysiwyg\">\n                <div data-trad data-trad-html><h2>Observation of the Mediation service:<\/h2>\n<p>A claimant should obtain the \u201chelping hand premium\u201d (prime coup de pouce) implemented by the ENGIE Group, concerning the installation of their heat pump which occurred nearly a year before their complaint was filed.<\/p>\n<p>Despite the help of the installer who completed the entire application and properly transferred the request for the \u201cEnergy Efficiency Certificate\u201d (CEE) to ENGIE, by making an electronic signature using the tools put in place by ENGIE on the dedicated internet portal. A premium of \u20ac4,000 was expected by the claimant since February 2020.<\/p>\n<h2>The Mediation solution:<\/h2>\n<p>It is important for the ENGIE division concerned to improve the circuit relating to the payment of premiums, ensure more accurate tracking and especially faster processing, in particular with regard to the payments due to consumers.<\/p>\n<h2>Generic observation:<\/h2>\n<p>Slowness in the payment of energy efficiency certificate premiums.<\/p>\n<h2>Generic solution:<\/h2>\n<p>Make the payments of the premiums more quickly by creating a specific business instruction.<\/p>\n<h2>Follow-up to the recommendation:<\/h2>\n<p>The conditions and premium allocation circuit for eligible professional customers are now well defined through an appropriate commercial stance and commercial offer (being tested, with rollout to all CRC DCP by the end of the year).<\/p>\n<\/div>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_f17e4fd2c615a0532eab71c472a1fcd2\" class=\"cp-ai-questions teq-container nj-aura nj-aura--white relative\">\n        <div class=\"teq-grid top\">\n            <div class=\"col-span-12\">\n                <div class=\"flex justify-center mb-16 eva\">\n                    <svg width=\"55\" height=\"24\" viewBox=\"0 0 55 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path\n        d=\"M40.8014 17.1059L38.5783 11.0303C38.4688 10.7608 38.3551 10.4408 38.2372 10.0703C38.1194 9.6998 38.0015 9.29981 37.8836 8.87035C37.7741 9.29981 37.6604 9.70401 37.5425 10.083C37.4246 10.4535 37.3109 10.7777 37.2015 11.0556L34.991 17.1059H40.8014ZM46.8012 24.0026H44.1739C43.8792 24.0026 43.6392 23.931 43.454 23.7879C43.2687 23.6363 43.1298 23.4511 43.0371 23.2321L41.6729 19.5059H34.1068L32.7426 23.2321C32.6753 23.4258 32.5447 23.6026 32.3511 23.7626C32.1574 23.9226 31.9174 24.0026 31.6311 24.0026H28.9785L36.1657 5.73779H39.6267L46.8012 24.0026Z\"\n        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\/>\n        <\/linearGradient>\n        <linearGradient id=\"paint2_linear_93037_3967\" x1=\"-1.73922\" y1=\"14.2134\" x2=\"46.8912\" y2=\"14.2134\"\n            gradientUnits=\"userSpaceOnUse\">\n            <stop offset=\"0.56\" stop-color=\"#007ACD\" \/>\n            <stop offset=\"0.82\" stop-color=\"#9261B7\" \/>\n        <\/linearGradient>\n    <\/defs>\n<\/svg>                <\/div>\n                <h2 class=\"text-center nj-heading--xl leading-none font-bold\" data-trad data-trad-html>\n                    Find instantly <span class=\"h-0 hidden lg:flex\"><br \/><\/span>answers to your questions                <\/h2>\n            <\/div>\n            <div class=\"col-span-12 mt-24 lg:mt-32\">\n                <div class=\"flex flex-wrap justify-center gap-8\">\n                    <a href=\"#\" \n    data-eva data-preprompted=\"What is the purpose of ENGIE?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What is the purpose of ENGIE?<\/a>                <\/div>\n            <\/div>\n            <div class=\"col-span-12 flex justify-center place-items-center gap-4 mt-24 lg:mt-48\">\n                    <button data-eva=\"true\" type=\"button\" data-ask=\"true\" aria-haspopup=\"dialog\" class=\"nj-btn eva-btn nj-btn--lg w-full lg:w-auto\">\n    <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-icon-material--inverse nj-btn--lg nj-icon-material--eva icon-white\">eva<\/span>\n    <span data-trad>Discover EVA<\/span>\n<\/button>            <\/div>\n        <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Recommendation: Improve the implementation of the process for the payment of the energy efficiency certificate premiums that are due and, thereby, meet the payment deadlines that are shown on the ENGIE Internet portals. \u00a0<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":19252,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"formats":[],"class_list":["post-19266","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Payment Process Recommendations for Energy Efficiency - ENGIE<\/title>\n<meta name=\"description\" content=\"Improve the payment process for energy efficiency certificate premiums with ENGIE to ensure timely payments and better customer service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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