{"id":9961,"date":"2026-01-30T12:24:00","date_gmt":"2026-01-30T11:24:00","guid":{"rendered":"https:\/\/engie-copro.my\/our-activities\/energy-supply-to-customers\/residential-customers\/"},"modified":"2026-04-14T14:05:58","modified_gmt":"2026-04-14T12:05:58","slug":"residential-customers","status":"publish","type":"page","link":"https:\/\/www.engie.com\/en\/our-activities\/energy-management-supply-customers\/residential-customers\/","title":{"rendered":"Residential customers"},"content":{"rendered":"\n\n<div id=\"block_d039544a4829ddee0e117cd4b6baf7e5\" class=\"cp-edito-herobanner-centered relative teq-container content-center  noBg z-0 !pt-[115px] lg:!pt-[88px] lg:min-h-[75vh] nj-aura nj-aura--white\">\n    <div class=\"teq-grid relative z-0\">\n        <div class=\"col-span-10 flex flex-col items-center px-0 lg:col-start-3 lg:col-span-8 hero-top text-center\">\n\n            <div class=\"text-center desktop-only\">\n                <nav role=\"navigation\" aria-label=\"breadcrumb\" class=\"mb-24 cp-breadcrumb desktop-only\">\n            <ol id=\"custom-breadcrumb\" class=\"nj-breadcrumb\"><li class=\"nj-breadcrumb__item\"><span><a href=\"https:\/\/www.engie.com\/en\/\" class=\"nj-link nj-link--sm nj-link--grayed nj-link-icon\">\n        <span aria-hidden=\"true\" class=\"material-icons\">\n            home\n        <\/span>\n        <span class=\"nj-sr-only\">\n            Home\n        <\/span>\n     <\/a><\/li>  <li class=\"nj-breadcrumb__item\" aria-current=\"page\">Residential customers<\/li><\/span><\/ol>    <\/nav>            <\/div>\n\n                            <div class=\"title mt-8\">\n                    <h1 data-trad class=\"nj-heading--2xl nj-weight--bold flex flex-col \">\n                        <p>Providing reliable, affordable and low-carbon energy <span style=\"color: #007acd\">for all<\/span><\/p>\n                    <\/h1>\n                <\/div>\n            \n                            <div class=\"description mt-32 nj-heading--sm nj-color--neutral\" data-trad>\n                    <p>ENGIE supplies electricity and natural gas to households through more than 19 million contracts across six countries: France, Belgium, Romania, the Netherlands, Italy and Australia. We support our residential customers with practical solutions that help them use energy less and more efficiently. Our ambition is to make the energy transition reliable, simple and affordable for everyone.<\/p>\n                <\/div>\n            \n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_71e91b69bb948b808c78f068744b2ab6\" class=\"cp-wysiwyg teq-container nj-aura nj-aura--white\">\n    <div class=\"teq-grid !pt-0\">\n        <div class=\"col-span-6 xl:col-start-2 xl:col-span-10 lg:col-start-1 lg:col-span-12 \">\n                        <div class=\"teq-wysiwyg\">\n                <div data-trad data-trad-html><p>Since 2016, in France, all our electricity contracts offered to residential customers have been sourced from renewable energy and certified through Guarantees of Origin. These certificates confirm that an equivalent amount of electricity generated from renewable sources (wind, solar and hydropower) has been injected into the grid for every kilowatt-hour consumed. Similarly, <a href=\"https:\/\/www.engie.be\/fr\/energie\/electricite-gaz\/prix-conditions\/?utm\" target=\"_blank\" rel=\"noopener\">in Belgium<\/a>, ENGIE offers 100% green electricity contracts certified through Guarantees of Origin.<\/p>\n<p>In line with this commitment to households, customer satisfaction lies at the heart of our DNA. It is built on the quality of our offers, the reliability of our services and the proximity of our 4,000 employees working in the B2C (business-to-consumer) market. This commitment is regularly recognized and rewarded in France and Italy, reflecting the lasting trust placed in us by our customers.<\/p>\n<p>In France, ENGIE was named Customer Service of the Year 2026 in the category Energy supplier for residential customers for the second consecutive year (Ipsos BVA &#8211; Vis\u00e9o CI study &#8211; more information on <a href=\"http:\/\/escda.fr\/\" target=\"_blank\" rel=\"noopener\">escda.fr<\/a>). In Italy, ENGIE ranks among the best electricity and gas suppliers according to the 2025 survey conducted by the consumer association Altroconsumo.<\/p>\n<\/div>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_bb4163361b7a193bb6179a6cf6990429\" class=\"cp-key-numbers teq-container relative  nj-aura nj-aura--white is-elevated  \">\n    <div class=\"teq-grid relative main-container \">\n        <div class=\"nj-fluid-progress-bar absolute -bottom-[6px] left-0 w-[0%] lg:w-[90%]\"><\/div>\n       <!-- <div class=\"auras-bg  data-color=\"white\"><\/div>-->\n        <div class=\"col-span-12   relative\">\n            <div class=\"teq-grid\">\n                <div class=\"col-span-6 lg:col-start-3 lg:col-span-8 top text-center mb-[48px] lg:mb-[64px] px-[20px]\">\n                    <div class=\"title w-full nj-color--white\">\n                                            <\/div>\n                                    <\/div>\n            <\/div>\n                            <div class=\"teq-grid lg:flex lg:justify-center lg:items-stretch px-4 lg:px-20 gap-y-[80px] lg:gap-12 pb-[24px]\">\n                                            <div class=\"col-span-6 col-start-1 lg:col-start-0 text-center items-start flex flex-1 flex-wrap justify-center nj-color--white\">\n                            <div class=\"w-full flex flex-col h-full items-center gap-8\">\n                                <div class=\"flex gap-1 items-baseline \">\n                                                                            <div class=\"text-[59px] lg:text-[58px] xl:text-[62px] leading-none nj-weight--bold \">\n                                            &gt; 19                                                                                            <span class=\"nj-heading--lg mobile-big-number nj-weight--bold \">\n                                                    million                                                <\/span>\n                                                                                    <\/div>\n                                                                    <\/div>                   \n                                <div class=\"w-full flex flex-1 items-center justify-center\">\n                                                                        <p class=\"nj-text--md px-0 lg:px-48 \" data-trad>\n                                        electricity contracts across six countries                                    <\/p>\n                                                                    <\/div>         \n                            <\/div>\n                                                    <\/div>\n                                            <div class=\"col-span-6 col-start-1 lg:col-start-0 text-center items-start flex flex-1 flex-wrap justify-center nj-color--white\">\n                            <div class=\"w-full flex flex-col h-full items-center gap-8\">\n                                <div class=\"flex gap-1 items-baseline \">\n                                                                            <div class=\"text-[59px] lg:text-[58px] xl:text-[62px] leading-none nj-weight--bold \">\n                                            36                                                                                            <span class=\"nj-heading--lg mobile-big-number nj-weight--bold \">\n                                                    TWh                                                <\/span>\n                                                                                    <\/div>\n                                                                    <\/div>                   \n                                <div class=\"w-full flex flex-1 items-center justify-center\">\n                                                                        <p class=\"nj-text--md px-0 lg:px-48 \" data-trad>\n                                        of electricity and 101 TWh of gas sold in 2025                                    <\/p>\n                                                                    <\/div>         \n                            <\/div>\n                                                    <\/div>\n                                            <div class=\"col-span-6 col-start-1 lg:col-start-0 text-center items-start flex flex-1 flex-wrap justify-center nj-color--white\">\n                            <div class=\"w-full flex flex-col h-full items-center gap-8\">\n                                <div class=\"flex gap-1 items-baseline \">\n                                                                            <div class=\"text-[59px] lg:text-[58px] xl:text-[62px] leading-none nj-weight--bold \">\n                                            1                                                                                            <span class=\"nj-heading--lg mobile-big-number nj-weight--bold \">\n                                                    st                                                <\/span>\n                                                                                    <\/div>\n                                                                    <\/div>                   \n                                <div class=\"w-full flex flex-1 items-center justify-center\">\n                                                                        <p class=\"nj-text--md px-0 lg:px-48 \" data-trad>\n                                        supplier of green electricity in France                                    <\/p>\n                                                                    <\/div>         \n                            <\/div>\n                                                    <\/div>\n                    \n                <\/div>\n            \n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_9fdcc37c1611a2d8770b2c79c4a2f543\" class=\"cp-accordion teq-container  relative nj-aura nj-aura--white\">\n  <div class=\"teq-grid\">\n        <div class=\"col-span-12 col-start-1 lg:col-span-10 lg:col-start-2\">\n      <h2 id=\"our-solutions\" class=\"nj-heading--xl mb-32\" data-trad>\n          Our <span style=\"color: #007acd;\">solutions<\/span>\n      <\/h2>\n    <\/div>\n        <div class=\"col-span-12 col-start-1 lg:col-span-10 lg:col-start-2\">\n      <div class=\"nj-accordion\">\n\n                                  <details class=\"nj-accordion-item !bg-transparent\">\n                                  <summary> \n                    <span class=\"nj-accordion-item__label nj-heading--xs\" data-trad>\n                      Green energy supply                    <\/span>\n                    <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-accordion-item__toggle\">expand_more<\/span>\n                  <\/summary>\n                                                  <div class=\"nj-accordion-item__content wysiwyg force-dark\" data-trad data-trad-html>\n                    <p>We offer electricity contracts sourced 100% from renewable energy (wind, solar and hydropower), as well as gas offers that incorporate a growing share of biomethane. Based on the Guarantees of Origin mechanism, these solutions ensure households a reliable and decarbonized energy supply, consistent with ENGIE\u2019s Net Zero Carbon trajectory, with a target of reaching 10% green gas in gas sales by 2030. At the end of 2025, sales of green electricity contracts continued to grow, increasing by 8% compared with 2024.<\/p>\n                  <\/div>\n                              <\/details>\n                          <details class=\"nj-accordion-item !bg-transparent\">\n                                  <summary> \n                    <span class=\"nj-accordion-item__label nj-heading--xs\" data-trad>\n                      Flexibility and management                    <\/span>\n                    <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-accordion-item__toggle\">expand_more<\/span>\n                  <\/summary>\n                                                  <div class=\"nj-accordion-item__content wysiwyg force-dark\" data-trad data-trad-html>\n                    <p>Widely implemented across many European countries, the peak\/off-peak tariff system is a long-standing demand flexibility mechanism encouraging customers to shift their energy use to periods when the grid is less constrained. This demand-side flexibility complements supply-side flexibility and contributes to the balance of the electricity system while facilitating the increasing integration of renewable energy. According to <a href=\"https:\/\/www.engie.com\/en\/explore\/news\/decarbonization-pathways-for-europe-through-2050-engies-scenario\/\">our decarbonization pathways for Europe<\/a>, achieving climate targets will require a significant expansion of flexibility solutions by 2050, with a substantial share coming from the demand side.<\/p>\n<p>Through digital tools, we enable residential customers to adjust their electricity consumption when low-carbon electricity is more abundant. These solutions generate savings for customers while helping relieve the grid during periods of high demand. In France, incentive programs such as <a href=\"https:\/\/particuliers.engie.fr\/aide-contact.html?question=qu-est-ce-que-ecodefi\" target=\"_blank\" rel=\"noopener\">Ecod\u00e9fi+<\/a> encourage more responsible energy use, while in Australia the <a href=\"https:\/\/www.engie.com\/en\/explore\/explainer\/grid-flexibility-how-can-consumers-contribute\/\">Reduce &amp; Reward<\/a> offer already engages several thousand customers.<\/p>\n<p>We also support the growing electrification of uses, particularly electric mobility. In Belgium, solutions such as <a href=\"https:\/\/www.engie.be\/fr\/empower\" target=\"_blank\" rel=\"noopener\">Empower<\/a> automatically optimize electric vehicle charging during the most advantageous periods. In France, Elec\u2019Car allows customers to benefit from reduced green electricity rates during off-peak nighttime hours, enabling them to recharge their vehicle battery and power other electrical uses. In the Netherlands, <a href=\"https:\/\/www.engie.nl\/product-advies\/slim-laden\" target=\"_blank\" rel=\"noopener\">Slim Laden<\/a> leverages surplus renewable electricity to enable more economical and sustainable charging.<\/p>\n                  <\/div>\n                              <\/details>\n                                 \n      <\/div>\n    <\/div>\n\n  <\/div>\n<\/div>\n\n\n\n<div id=\"block_36c1b3613b53da77ef688e5e06aaca88\" class=\"cp-rebond-2x2 relative teq-container nj-aura nj-aura--white\">\n    <div class=\"teq-grid\">\n        <!-- Mettre un ACF avec choix titre normal ou gros titre, si gros titre ajouter la classe :  -->\n        <h2 class=\"col-span-10 lg:col-start-2  \">\n                            <div class=\"div\">\n                    <p>Discover <span style=\"color: #007acd\">also<\/span><\/p>\n                <\/div>\n                    <\/h2>\n        <!-- Description et CTA (mets les maintenant mais ce sera lot 3) -->\n                <!-- CTA 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flex-col flex-grow gap-16\">\n                                <div class=\"flex h-full flex-col gap-4 justify-between\" style=\"display: flex; gap: 4px; flex-wrap: wrap;\">\n                                    <!-- Si tag (lot 3 mais \u00e0 anticiper) -->\n                                                                                                                <div class=\"title\">\n                                            <h3 class=\"nj-heading--md force-signature-dark\" data-trad>Businesses, industries and local authorities<\/h3>\n                                        <\/div>\n                                                                                                                <div class=\"ctas-wrapper flex flex-col lg:flex-row gap-8 mt-[16px]\">\n                                            <a href=\"https:\/\/www.engie.com\/en\/our-activities\/energy-management-supply-customers\/businesses-industries-and-local-authorities\/\" target=\"\" class=\"nj-btn nj-text--sm w-fit\">\n                                            <span aria-hidden=\"true\" class=\"material-icons nj-text--sm\">\n                                                chevron_right\n                                            <\/span>\n                                                <span data-trad>Discover<\/span>\n                                            <\/a>\n                                        <\/div>\n                                                                    <\/div>\n                                                                    <a aria-hidden=\"true\"\n                                        tabindex=\"-1\"\n                                        href=\"https:\/\/www.engie.com\/en\/our-activities\/energy-management-supply-customers\/businesses-industries-and-local-authorities\/\"\n                                        target=\"\"\n                                        class=\"stretched-link\">\n                                    <\/a>\n   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                            <!-- Si tag (lot 3 mais \u00e0 anticiper) -->\n                                                                                                                <div class=\"title\">\n                                            <h3 class=\"nj-heading--md force-signature-dark\" data-trad>Energy management<\/h3>\n                                        <\/div>\n                                                                                                                <div class=\"ctas-wrapper flex flex-col lg:flex-row gap-8 mt-[16px]\">\n                                            <a href=\"https:\/\/www.engie.com\/en\/our-activities\/energy-management-supply-customers\/energy-management\/\" target=\"\" class=\"nj-btn nj-text--sm w-fit\">\n                                            <span aria-hidden=\"true\" class=\"material-icons nj-text--sm\">\n                                                chevron_right\n                                            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24.0026Z\"\n        fill=\"url(#paint0_linear_93037_3967)\" \/>\n    <path\n        d=\"M30.7143 5.73779L23.3377 24.0026H20.2683L12.8916 5.73779H15.62C15.9147 5.73779 16.1547 5.80937 16.3399 5.95253C16.5252 6.09568 16.6641 6.28094 16.7568 6.5083L21.064 17.6491C21.2072 18.0112 21.3419 18.4112 21.4682 18.8491C21.603 19.2785 21.7293 19.729 21.8472 20.2006C21.9482 19.729 22.0577 19.2785 22.1756 18.8491C22.2935 18.4112 22.424 18.0112 22.5672 17.6491L26.8492 6.5083C26.9165 6.31462 27.0471 6.13778 27.2407 5.97779C27.4428 5.81779 27.687 5.73779 27.9733 5.73779H30.7143Z\"\n        fill=\"url(#paint1_linear_93037_3967)\" \/>\n    <path\n        d=\"M3.94169 8.44089V13.506H10.3331V16.1207H3.94169V21.2869H12.051V24.0026H0.53125V5.73779H12.051V8.44089H3.94169Z\"\n        fill=\"url(#paint2_linear_93037_3967)\" \/>\n    <path\n        d=\"M45.4151 5.34423L46.9515 5.86258C47.7306 6.12641 48.3436 6.73788 48.6059 7.51695L49.1242 9.05338C49.2189 9.33273 49.6131 9.33273 49.7078 9.05338L50.2261 7.51695C50.4899 6.73788 51.1014 6.12486 51.8805 5.86258L53.4169 5.34423C53.6963 5.24956 53.6963 4.85537 53.4169 4.7607L51.8805 4.24235C51.1014 3.97852 50.4884 3.36705 50.2261 2.58798L49.7078 1.05155C49.6131 0.772204 49.2189 0.772204 49.1242 1.05155L48.6059 2.58798C48.342 3.36705 47.7306 3.98007 46.9515 4.24235L45.4151 4.7607C45.1357 4.85537 45.1357 5.24956 45.4151 5.34423Z\"\n        fill=\"#9261B7\" \/>\n    <defs>\n        <linearGradient id=\"paint0_linear_93037_3967\" x1=\"-1.73542\" y1=\"14.2134\" x2=\"46.895\" y2=\"14.2134\"\n            gradientUnits=\"userSpaceOnUse\">\n            <stop offset=\"0.56\" stop-color=\"#007ACD\" \/>\n            <stop offset=\"0.82\" stop-color=\"#9261B7\" \/>\n        <\/linearGradient>\n        <linearGradient id=\"paint1_linear_93037_3967\" x1=\"-1.7372\" y1=\"14.2134\" x2=\"46.8932\" y2=\"14.2134\"\n            gradientUnits=\"userSpaceOnUse\">\n            <stop offset=\"0.56\" stop-color=\"#007ACD\" \/>\n            <stop offset=\"0.82\" stop-color=\"#9261B7\" \/>\n        <\/linearGradient>\n        <linearGradient id=\"paint2_linear_93037_3967\" x1=\"-1.73922\" y1=\"14.2134\" x2=\"46.8912\" y2=\"14.2134\"\n            gradientUnits=\"userSpaceOnUse\">\n            <stop offset=\"0.56\" stop-color=\"#007ACD\" \/>\n            <stop offset=\"0.82\" stop-color=\"#9261B7\" \/>\n        <\/linearGradient>\n    <\/defs>\n<\/svg>                <\/div>\n                <h2 class=\"text-center nj-heading--xl leading-none font-bold\" data-trad data-trad-html>\n                    Find instantly <span class=\"h-0 hidden lg:flex\"><br \/><\/span>answers to your questions                <\/h2>\n            <\/div>\n            <div class=\"col-span-12 mt-24 lg:mt-32\">\n                <div class=\"flex flex-wrap justify-center gap-8\">\n                    <a href=\"#\" \n    data-eva data-preprompted=\"How does energy management work on the markets?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    How does energy management work on the markets?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"Beyond energy supply, what services does ENGIE offer its customers?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    Beyond energy supply, what services does ENGIE offer its customers?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"What is a PPA and how does it work?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What is a PPA and how does it work?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"What are the differences among green energy, guarantees of origin and PPAs?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    What are the differences among green energy, guarantees of origin and PPAs?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"How can individuals reduce their energy bills with ENGIE?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    How can individuals reduce their energy bills with ENGIE?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"How does ENGIE help companies control their energy costs?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    How does ENGIE help companies control their energy costs?<\/a><a href=\"#\" \n    data-eva data-preprompted=\"How does the Group support cities and local authorities in their energy transition?\" \n    class=\"flex w-full lg:w-fit border border-solid border-moderate px-[16px] py-[12px] nj-text--sm nj-color--primary no-underline eva-link justify-center text-center hover:bg-[rgba(0,40,70,0.1)] transition-colors duration-200\" data-trad>\n    How does the Group support cities and local authorities in their energy transition?<\/a>                <\/div>\n            <\/div>\n            <div class=\"col-span-12 flex justify-center place-items-center gap-4 mt-24 lg:mt-48\">\n                    <button data-eva=\"true\" type=\"button\" data-ask=\"true\" aria-haspopup=\"dialog\" class=\"nj-btn eva-btn nj-btn--lg w-full lg:w-auto\">\n    <span aria-hidden=\"true\" class=\"material-icons nj-icon-material nj-icon-material--inverse nj-btn--lg nj-icon-material--eva icon-white\">eva<\/span>\n    <span data-trad>Discover EVA<\/span>\n<\/button>            <\/div>\n        <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":9914,"menu_order":2,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[109],"formats":[92],"class_list":["post-9961","page","type-page","status-publish","hentry","tag-supply"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reliable Low-Carbon Energy Solutions for Homes - ENGIE<\/title>\n<meta name=\"description\" content=\"Discover reliable, affordable, and low-carbon 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