Job Title:  Data Engineer

Department: Digital - Data

Reporting line:  Head of Data

Location: Nairobi, Kenya or East Africa

Job Grade: 15

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

This position will be part of the Global Data team. This is an incredible opportunity to join a high-performing team that is passionate about pioneering expanded financial services to off-grid customers at the base of the pyramid. Key responsibilities will include building and maintaining data pipelines between our main transactional and analytics databases, IoT data delivered from devices, PBX, and our in-house ticketing system.  You would also be responsible for building pipelines to deliver data in realtime to our field team mobile application to allow data-informed decisions to be made in the field, as well as working with members of the data team to ensure high code quality and database design.  Your work will make a meaningful impact by enabling Engie to continuously innovate on how we support our customers in their repayment journey. 

Responsibilities  

Data Modelling and Extract, Transform and Load (ETL):

• Design and implement robust data models to support analytics and reporting requirements.
• Develop and maintain scalable ETL processes from various sources, including multiple ERP systems, into a data warehouse. 

Data Ingestion and Automation data pipelines

• Implement data validation and quality checks to ensure accuracy and completeness.
• Design, build, and maintain automated data pipelines to streamline data processing and transformation.
• Utilize orchestration tools to schedule and monitor pipeline workflows.
• Collaborate with data analysts to understand data requirements and support their analysis needs.
• Optimize data structures and queries to enhance performance and usability for analytical purposes.

Data Warehousing

• Design and optimize data warehousing solutions to support business intelligence and analytics needs.
• Implement data modelling techniques to organize and structure data for optimal querying and analysis.

Optimization and Performance Tuning of Data Dashboards

• Troubleshooting and fixing issues on existing reports/dashboards while also continuously building improvements.
• Optimize dashboard performance and ensure responsiveness for large datasets and complex queries.
• Design, Data Visualization and Dashboards

Experience: 

• 5+ years of industry experience working on data engineering with a focus on data ingestion, data warehousing, pipeline automation, and ETL development
• Experience building infrastructure to support streaming or offline data. 
• Extensive programming experience in Python/Scala/Java 
• Experience with SQL in addition to one or more of Spark/Hadoop/Hive/HDFS 
• Working knowledge of databases, data systems, and analytics solutions, including proficiency in SQL, NoSQL, Java, Spark and Amazon Redshift  for reporting and dashboard building.
• Experience with implementing unit and integration testing. 
• Ability to gather requirements and communicate with stakeholders across data, software, and platform teams. 
• Ability to develop a strategic vision for data pipelining and infrastructure. 
• Experience managing a team of mid-level engineers. 
• Sense of adventure and willingness to dive in, think big, and execute with a team 

Qualifications: 

• Bachelors or master’s in computer science, machine learning, or related field 

Language(s):  

• English 
• French is a plus. 

 Technology: 

• Python, Java, SQL, NoSQL, Amazon Redshift, Kafka, Apache Beam, Apache Airflow, Apache Spark

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!  

About Engie Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission 

The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.

The Collections Manager will be responsible for securing timely repayments through Call Centre Agents, supporting their daily activities, maintaining positive relationships with customers, minimizing, and controlling losses to the loan portfolio through proper management of the assigned accounts in default.

Responsibilities
 

Monitoring & Process Management

• To oversee and assist in the monitoring and analysis of customer accounts for non-payments, delayed payments and other irregularities
• To ensure the cost of pursuing a customer debt is reasonable through cost / benefit analysis
• Monitor telephone reports on a weekly basis to ensure contact per day quota is achieved
• To monitor appropriate collections activity to ensure customers pay to agreed terms
• To monitor the quality of the team's customer calls and develop actions to improve service standards
• To monitor team performance against financial and other targets and alert the line manager of situations that may lead to variance from plans

Team Management

• To maximise revenue collection and debt recovery
• Verify that team members get the appropriate training and apply their knowledge and skills to the job
• Supervise and direct the daily activities of contact center collection officers
• To ensure that the team deals with all customer complaints in line with the complaints process and adhering to the Code of Conduct
• To plan and manage the day-to-day workflow and performance of the team ensuring that targets and customer service standards are achieved and maintained
• Supervises recoveriesand collection activities which involves training, mentoring, and coordinating of assignments to ensure timely reporting and meeting of deadlines/KPI.
• To hold regular team meetings to timely and effectively communicate departmental plans and targets, discuss issues and recognise success
• Manage the overdue and support on Welcome call  process
• Ensure all agents adhere to call regulations
• Ensure Xdesk and other working tools are working well or else escalating issues arising
• Ensure the team is capturing the right information

Reporting

• Participation in collection analysis functions and various other credit related duties
• Ensure Collections and Recoveries monthly reports are prepared and where necessary appropriately distributed
• Identify and report any incident that may affect operational results
• Assist in ad-hoc credit/collections related exercises as required
• Analyzing the effectiveness of collection activities and recommending alternative courses of action to gain optimum results
• Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives
• Identify the negative trends and notify them to the manager of the Credit Recovery Center, enclosing the proposed solutions to mitigate them
• Calculate commission for each field agent and request Field commissions to Finance after approval from manager and ensure payments are done in a timely manner

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help A2E realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Experience:

• 5 years’ Experience in portfolio management/microfinance or its equivalent with a focus on loan collections and recovery.
• Experience in team Management.
• High Level of familiarity with typical income, expenditure and cashflow patterns of rural and per -urban households and micro-enterprises in assigned portfolio, including farmers, animal breeders, business owners and employees.
• Professional experience in traditional bottom of the pyramid (BoP) lending techniques preferably in microfinance sector
• Strong customer Negotiation skills.
• Knowledge about market and business risks associated with typical Mysol customers

Qualifications:

• Bachelor’s degree in business or related field
• Portfolio management certificate will be an added advantage

Language(s): 

• English
• Kiswahili

Technology:

• Computer literacy, particularly good working knowledge of Microsoft Excel and power-point

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Job Title: Procurement Officer Intern

Department: Operations 

Reporting Line: Procurement Officer, Head of Operations 

Location: Nairobi, Kenya

About Engie Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission 

Responsible for supporting the effective and efficient procurement of various company goods and services, Supplier Contract Management, and all relevant documentation through use of best practices.

Responsibilities

• Assist in sourcing potential suppliers and conducting prequalification assessments in accordance with company policies and procedures.
• Support procurement activities for ENGIE Energy Access Kenya, including purchasing goods and services for the organization and its employees.
• Participate in ongoing efforts to improve the procurement process, including identifying cost-saving opportunities and streamlining procedures.
• Assist in organizing and maintaining procurement-related documentation, ensuring accuracy and compliance with relevant standards.
• Update and maintain procurement databases and tools to track orders, deliveries, and supplier information efficiently.
• Collaborate with cross-functional teams to ensure alignment and coordination in procurement activities.
• Support procurement officer in day-to-day tasks and projects as needed to contribute to the overall success of the department.

Knowledge and skills 

Experience:

• Minimum 1-2 years of experience in Procurement or a similar position.
• Knowledge of Supplier Sourcing & Contract Management.
• Excellent Analytical skills, bargaining Skills, Interpersonal Skills and Negotiation Skills.
• Excellent sense of urgency and Time Management with high organizational skills.

Qualifications:

• Bachelor’s degree in Procurement

Language(s): 

• English
• Kiswahili

Technology:

• Proficiency in Microsoft office suite and purchasing software, Knowledge in SAP is a Plus.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship.

 Our differences are our strengths!

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Job Title: Procurement Officer

Department: Operations 

Reporting Line: Head of Operations 

Location: Nairobi, Kenya

About Engie Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job        Purpose/Mission 

Responsible for effective and efficient procurement of various company goods and services, Supplier Contract Management, and all relevant documentation through use of best practices.

              Responsibilities

• Sourcing for suppliers and their prequalification according to the ENGIE Energy Access Kenya’s policies
• Carrying out Procurement Functions for ENGIE Energy Access Kenya, its employees, its related parties in a timely manner and in accordance with approved Procurement Policies and Processes.
• Engagement in continuous development and improvements of the company’s procurement process to save costs, ensure timely delivery of goods and services.

• Ensuring all relevant procurement- related documents are in place and properly filed.
• Ensuring that relevant Procurement Process Management Tools are up to date and 100% accurately maintained.

Knowledge and skills 

Experience:

• Minimum 5 years of experience in Procurement or a similar position.
• Experience in Supplier Sourcing & Contract Management.
• Excellent Analytical skills, bargaining Skills, Interpersonal Skills and Negotiation Skills.
• Excellent sense of urgency and Time Management with high organizational skills.
• Basic knowledge in MS office (especially Excel/Word) and computer knowledge are required.
• Advanced knowledge in SAP is a Plus

Qualifications:

• Bachelor’s degree in Procurement

Language(s): 

• English
• Kiswahili

Technology:

• Proficiency in Microsoft office and purchasing software.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Title:            Credit Field Operations Manager

Department:       Kenya Customer Finance

Report line:        Head of Customer Finance

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions providers in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Overview

The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.

The Customer Finance Operations Manager will be fundamental to the successful implementation of our Customer Finance Strategy and in achieving our ambitious goals. S/he will work cross-functionally with a wide range of teams acting as the “eyes, ears and mouth” of the field teams in their responsibilities related to collections. They’ll work extremely closely with the Commercial Team to support in effectively carrying out Customer Finance related field activities by building out operational processes, systems and tools and making sure the right people get training and support to perform their role in the credit cycle and customer account management. They will work with the Head of Customer Finance and the Global team to ensure application of operational best practices across the credit cycle. They will also lead (from the Customer Finance side) the implementation and operationalization of new processes and innovations that come out of pilots run by the Customer Finance team.

The roles requires the Field Operations Manager to spend at least 40% of her/his time in the field.

Responsibilities

Field Team Activity Monitoring & Oversight – 20%

• Work closely with Commercial, CX and CF teams to align on ambitious but achievable targets and benchmarks for the activities to be carried out in the field related to collections and repossessions and the targeted outcomes on credit performance improvement
• Manage first missed payment escalation routines
• Manage handling and reassignment of orphaned customers
• Routinely monitor the capacity requirements per each Hub as per the Orphaned Portfolio, and ensure this information is trickled down as targets for the Regional Trainers, responsible for hiring the Collection Champions
• Responsible for ensuring proper training and compliance on sales processes and field escalation activities
• Implement and track field initiatives (e.g. Home Visits, Repossessions, Tamper Response Planning, Field Team Compensation, etc.)
• Monitor and report on performance of all Field Recovery Operations, on a weekly and monthly basis, from collection champions, sales agents, hub operators as well as technicians.
• Generate reports on our Field Customer Finance related activities, identifying where we are behind/on-track to our plan and detailing action plans and next steps to improve performance
• Identify areas of risk and under-performance in our Customer Finance Field Operations and make sure they are escalated appropriately
• Work with the Finance team to accurately manage and track all field cost/expenses related to credit activities (especially those within the Customer Finance department) to ensure our OpEx remains within the appropriate corridors.
• Work with the data analyst on ad-hoc credit-related analyses and develop key insights and trends to aid the consumer finance leadership to make strategic decisions based on data.
• Work closely with the Commercial teams in the field, mainly Regional Managers, Regional Trainers & Territory Leads, sharing insights on the credit performance of their regions, acting as a strategic support partner for them in order to improve their credit metrics through enhanced field operations and routines.

Field Team Day-to-Day Capacity, Performance Management & Support – 50%

• Directly Manage the Fraud and Repossession coordinator making sure that these sensible operations are being adequately supervised and monitored
• Coordinate weekly team call with Regional Trainers and Regional Managers to identify actions and help in prioritization, activity planning, support on resources required, and to review actions of prior week and results
• Communication to field teams
• Coordination of weekly collection drives with the Regional Trainers
• Troubleshooting & escalation of issues
• Classroom & on-the-job training
• Support on recruitment & onboarding
• Support Commercial and CX to implement regular customer repayment promotions and internal repayment campaigns through communication to the field teams
• Support and mentor Regional Trainers in building a field team that is passionate about our mission and embodies EEA values, train, onboard and build capacity of the Commercial field team.
• Manage the team and day to day operations related to Customer Finance
• Mentor the team to continuously build their critical thinking and execution skills so that they can maximize their contributions to EEA and grow with the company

• Review & sign off the compensation / commissions prepared by the CF Data Analyst

Documentation & Stewardship of EEA Kenya Customer Finance Standards – 10%

• Ensure the Kenya credit escalation framework and all related documents are updated to the current strategy and standards and maintained as an accurate “live” reference document on SharePoint
• Ensure that all current field standards and processes are well documented, regularly updated, and made available to applicable team members for reference and development of training materials
• Help foster and encourage a “culture of credit”, understanding of and compliance to standards and performance management against credit KPIs amongst our customer facing teams

Continuous Improvement of Escalation Standards, Process & Workflow Design & Tools – 10%

• Lead the implementation of new standard processes, digital tools and workflows, getting buy-in from the implementing team and ensuring they have the right tools, resources and support to successfully roll out
• Get regular feedback and ideas from field teams to improve how we run our field operations and improve our processes and tools
• Identify pain points/areas for improvement in the overall credit escalation framework and standard processes and bring teams together to work on ideas/plans to address key pain points in the escalation path or key processes.
• Work with the Head of Customer Finance and the Head of Commercial to ensure our field compensation schemes are incentivizing the appropriate behavior we want to see reflected in the field and optimizing credit performance
• Support Field Team Digital Tools requirements gathering, improvement and optimization, identifying gaps in the current systems or areas for improving the efficiency and effectiveness of existing Field Operations processes.

Cross-Functional Collaboration & Stakeholder Management – 10%

• Collaborate closely with the call center and field teams to ensure coordination of activities related to the credit cycle, the credit escalation framework and the overall customer journey
• Attend commercial performance review and strategy meetings to ensure close and constant collaboration with Commercial teams
• Collaborate with other EEA market teams & EEA Global team to leverage best practices from EEA Kenya, implement best practices from the EEA network and brainstorm solutions to common challenges.
• Work with the various stakeholders – CX, Product, Ops & Commercial at both the country and global level to support business deliverables and to coordinate on shared processes, standards, etc.

Required Skills & Experience

• Minimum University degree in Economics, Banking, Finance, Accounting, or related field
• 4+ years’ work experience in a similar role coordinating, supporting or managing field team activities, particularly in sectors like credit collections, retail financial services, or other related fields.
• Strong interpersonal skills with high degree of clarity in communication
• Strong analytical and data skills and ability to use data to drive insights and performance results
• Experience in delivering training to large groups; designing the material, coordinating the participants and venue, facilitating the session, and following up with the participants for assessment is a plus
• Ability to generate new ideas and bring them through to implementation in a structured way
• Deep empathy for the customer and commitment to inclusivity, consumer protection, & responsible financial services within the context of creating a profitable, scalable enterprise
• Excitement about ENGIE’s mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa
• Commitment to spending time in the field to support and mentoring field teams
• Experience in working directly with commission-based field agents will be an advantage

Language(s): 

• English
• Kiswahili

Technology:

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience using data analysis tools e.g. Excel, SQL, Python/R etc. To analyze processes/ performance and make suggestions & improvements is a big plus
• Experience working with Loan Management Systems, ticket management systems, and mobile applications in support of management of the credit cycle and general collections and recoveries is a plus
• Being tech-savvy and a fast learner of new technical tools is a must

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Job Title: Archiving Officer Intern (temporary position)

Department: Operations

Reporting Line: Warehouse Manager

Location: Nairobi, Kenya

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job         Purpose/Mission 

 As an Archiving Officer Intern, you will be responsible for overseeing the organization, preservation, and retrieval of records and documents within our archives. You will play a crucial role in   maintaining the integrity of company records and ensuring that they are accessible to those who require them.

              Responsibilities: -

• Record Management: Manage the organization's records and documents according to established archival standards and procedures.
• Documentation Preservation: Ensure the preservation and conservation of historical records, including paper documents, photographs, digital files, and other media.
• Cataloguing and Indexing: Create detailed catalogues and indexes of archival materials to facilitate easy retrieval and access for researchers and staff.
• Digitization Projects: Oversee digitization projects to convert physical records into digital formats, ensuring long-term accessibility and preservation.
• Access Control: Implement access controls and security measures to protect sensitive or confidential information within the archives.
• Research Support: Provide support to researchers, historians, and other stakeholders by assisting with inquiries and locating relevant archival materials.
• Compliance: Ensure compliance with relevant regulations, policies, and guidelines related to records management and archival practices.

Knowledge and skills 

Experience:

• Experience working in archives, libraries, or records management.
• Strong knowledge of archival principles, practices, and standards.
• Basic knowledge on Excel spread sheets and data entry skills.
• Experience assisting customers/clients with escalated issues.
• Proven critical thinking skills that demonstrate fact finding/analysis and sound decision making.
• Excellent communications skills both written and verbal.
• Detail oriented and well-organized.
• Ability to multi-task, prioritize and manage time effectively.
• High level of self-motivation
• Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy, and quality always.
• Open to work in a flexible and creative work environment with fast-evolving operations.
• Positive attitude is a must for this role.

Qualifications:

• Bachelor’s degree in library science, Archival Studies or a related field.

Language(s): 

• English + Kiswahili

Technology:

• Ability to use basic Microsoft tools(Word & Excel)

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!