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Head of Commercial

Posting date : 27/08/2024

Requisition ID : 34137


Head of Commercial

Job Title:          Head of Commercial

Department:     Commercial – Sales & Collections

Reporting line: Country Director

Location:          Nairobi, Kenya

 

About ENGIE BU Africa ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.

With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.

 

www.engie-africa.com / www.linkedin.com/company/engie-africa

 

Job Purpose/Mission

The Head of Commercial will play a critical role in ENGIE Energy Access Kenya (EEAK). As the Head of Commercial, you are responsible for developing and implementing Sales, Marketing & Business Development (Partnerships) strategies to accelerate growth with our current and new while maintaining strong customer repayments. You are also expected to identify new commercial opportunities, manage marketing efforts and coordinate the execution of market research and analysis to create business plans based on commercial opportunities.

 

Responsibilities

  • Set and manage the overarching strategic direction, priorities and focus areas for sales commercial (sales, marketing, and business development), cascading and ensuring alignment throughout EEAK
  • Manage consolidated country commercial performance with keen focus on driving overall customer repayments given that 99% of the sales are on credit and the team core responsibilities for pushing credit sales outcomes.
  • Establish a best-in-class commercial operating model, with a high-impact and right-sized organizational structure, tools, reports, standards, and systems
  • Lead our go-to-market strategy through understanding our customers, the market, and competitive landscape then determining competitive positioning with regards to products, prices, channels, and locations
  • Develop and lead a team commercial team (including regional Managers) on a local, regional and national level, with full responsibility for the team's work plan, coaching, and professional development
  • Lead and oversee strategic projects to improve commercial performance

 

Detailed Responsibilities

1. Strategy, Planning & Budgeting

  • Set and manage the overarching strategic direction, priorities, and focus areas for commercial across EEAK over the short to long-term and drive efficient customer acquisition and revenue growth throughout EEAK
  • Create robust plans to deliver the country targets month on month on month, including allocating sufficient investment and resources to reliably execute
  • Develop our go-to-market strategy (locations, distribution channels, marketing, partnerships)
  • Collaborating with cross-functionally peers to determine other key strategic inputs (e.g., product Volume, pricing, CX, etc.)
  • Ensure regions have localized strategies in line with the country strategy
  • As part of the management team, provide thought partnership for cross-functional leads, provide input into strategies, act as a key stakeholder on cross-functional decisions and ensure that core commercial and enabling functions to align with the sales strategy
  • Develop the sales, marketing, and business development team budgets, and track departmental expenditures, financial goals, and budgets
  • Where required, both lead and oversee strategic commercial projects to drive sales growth across EEAK


2. Governance, Reporting, Analytics & Performance Management

  • Continuously manage country Sales and customer repayment performance, including:
  • Primary focus on revenue, though sales volumes, kit mix, and price
  • Focus on maximizing sales of higher-margin products withs with a lower COGS
  • Focus on Customer repayment and Collection Rates, given sales team core responsibilities for credit sales outcomes.
  • Oversee the development of reports, analysis, and insights for commercial performance and other operational KPIs (per sales manager/agent, active agents) and marketing (brand health, marketing spends, referrals, etc.)
  • Lead commercial governance forums and hold Zonal/Regional Managers and other commercial sectional heads accountable for results and plans
  • Where there is underperformance, provide hands-on support to turnaround and make key decisions to remediate performance
  • Continuously monitor performance of other key functions that drive sales, including product, pricing, sales, distribution, portfolio health, customer experience, software, and service with potential partners, working with them to take remediation action to address underperformance

 

3. Commercial Operations

  • Develop procedures and policies for core sales operations functions (lead and opportunity management, recruitment and training, tools of the trade, incentives, size, and structure, government reporting and performance management, etc.)
  • Implement procedures and policies throughout the sales function, monitor and ensure compliance, continually test and improve.
  • Lead and manage marketing operations, including:
  • Lead market research, including the market and competitive landscape to identify analyze threats and opportunities
  • Segment EEA Kenya's customers and develop tailored strategies to target
  • Identify trends in customer behavior closely following sales, product usage, customer retention, upgrades, and competitors, leveraging this data to enhance our commercial strategy
  • Supervise all marketing channels and methods to ensure appropriate information is effectively communicated to external audiences (including leading campaigns)
  • Establish and manage external partnerships, including negotiating ongoing contracts with suppliers and customers, managing, and reviewing contracts, and making recommendations regarding commerciality.

 

4. Leadership, Management & Culture

  • Develop and lead a team of sales and commercial managers and analysts, including full responsibility for coaching and their professional development
  • Manage the team's work plan and workload to ensure delivery of agreed goals
  • Help recruit, collaborate with, coordinate, and train diverse teams such as Marketing and especially field sales and credit teams.
  • Provide strong leadership, management and coaching for regional sales teams, including with support to other members of the Management Team

 

Experience + Knowledge and Skills

  • Minimum of 12 years’ experience in progressive business leadership experience, with 3+ years leading a Commercial function (Particularly Renewable Energy, FMCG's, MNO & Financial Institutions).
  • Strong Commercials capability across Sales and Marketing particularly in B2C, with a demonstrated history of leading and delivering strong commercial results.
  • Outstanding leadership, having led large field- based sales teams and ability to create a performance culture with strong governance, accountability and results.
  • Strong understanding of the Kenya Commercial environment, ideally with time spent in Various regions throughout Kenya.
  • General strategic, analytical and problem-solving skills, with the ability to set and communicate the strategic vision for commercial throughout the whole organization.
  • Ability to lead high impact cross functional strategic commercial projects end to end (Including planning, analysis, conclusions and implementation) to achieve results.
  • Exceptional judgement and decision-making skills, with the ability to independently assess and take action to achieve results.
  • Outstanding stakeholder engagement and communications skills, with the ability to develop relationships with Key functional leads (especially Customer Finance, Customer Experience and Operations) but also with external strategic commercial partners.
  • Demonstrated passion for our mission, values and customers.

 

Qualifications:

  • Bachelors degree in a Business related field
  • CIM certification
  • A Masters is an added Advantage

 

Language(s):

  • English fluency (writing, speaking and reading)
  • Swahili fluency (writing, speaking and reading)

 

Technology:

  • Experience in technology

 

We believe that great managers:

  • Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
  • Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
  • Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
  • Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
  • Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.


ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Requisition ID on SAP SF
34137
Language on SAP SF
en_US
Country
Job Contract
Job Posting Date
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  Back

Archiving Officer Intern

Posting date : 25/03/2024

Requisition ID : 24796


Archiving Officer Intern

Job Title: Archiving Officer Intern (temporary position)

Department: Operations

Reporting Line: Warehouse Manager

Location: Nairobi, Kenya

 

 

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

 

Job         Purpose/Mission 

 

 As an Archiving Officer Intern, you will be responsible for overseeing the organization, preservation, and retrieval of records and documents within our archives. You will play a crucial role in   maintaining the integrity of company records and ensuring that they are accessible to those who require them.

 

              Responsibilities: -

  • Record Management: Manage the organization's records and documents according to established archival standards and procedures.
  • Documentation Preservation: Ensure the preservation and conservation of historical records, including paper documents, photographs, digital files, and other media.
  • Cataloguing and Indexing: Create detailed catalogues and indexes of archival materials to facilitate easy retrieval and access for researchers and staff.
  • Digitization Projects: Oversee digitization projects to convert physical records into digital formats, ensuring long-term accessibility and preservation.
  • Access Control: Implement access controls and security measures to protect sensitive or confidential information within the archives.
  • Research Support: Provide support to researchers, historians, and other stakeholders by assisting with inquiries and locating relevant archival materials.
  • Compliance: Ensure compliance with relevant regulations, policies, and guidelines related to records management and archival practices.

 

Knowledge and skills 

 

Experience:

  • Experience working in archives, libraries, or records management.
  • Strong knowledge of archival principles, practices, and standards.
  • Basic knowledge on Excel spread sheets and data entry skills.
  • Experience assisting customers/clients with escalated issues.
  • Proven critical thinking skills that demonstrate fact finding/analysis and sound decision making.
  • Excellent communications skills both written and verbal.
  • Detail oriented and well-organized.
  • Ability to multi-task, prioritize and manage time effectively.
  • High level of self-motivation
  • Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy, and quality always.
  • Open to work in a flexible and creative work environment with fast-evolving operations.
  • Positive attitude is a must for this role.

Qualifications:

  • Bachelor’s degree in library science, Archival Studies or a related field.

 

Language(s): 

  • English + Kiswahili

 

Technology:

  • Ability to use basic Microsoft tools(Word & Excel)

 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

 

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Job Requisition ID on SAP SF
24796
Language on SAP SF
en_US
Degree
Country
Job Contract
Job Posting Date
job_division_level_one
job_mapped_organization