As part of the Group's constant drive to deepen its commitment to ethics and to provide easy-to-use tools for anyone to report inappropriate situations or those that are not in line with our principles or current laws and regulations, ENGIE has put in place a whistleblowing System that is open to all employees and stakeholders (suppliers, sub-contractors, unions, NGOs, etc.).
This System supplements existing channels and strengthens the Group's Ethics and Compliance efforts. It is open to anyone and is easy to use, confidential, and anonymous if need be.
The alert system is intended for all Group employees and all the stakeholders who are victims or witnesses of an incident.
Toll-free number: 00 800 2348 2348
For the following countries: France | United Kingdom | Belgium | Netherlands |Germany | Romania | Italy | Brazil | United States | Spain | Australia | Switzerland | Canada | Singapore | Thailand | Austria | Poland |Hungary | Slovakia | Czech Republic | Monaco | Norway | Argentina | Luxembourg | Portugal | Pakistan | Greece | Philippines | South Africa | China |Malaysia
Call-charge number: + 33 1 45 51 03 67
For others countries : Argentina | Brazil | Canada | Hungary | Malaysia | Philippines | Slovakia
This service is available in four languages (French, English, Spanish, Portuguese) during business hours.
The external service provider that runs the whistleblowing system receives thealerts. This service provider is a recognised expert in the field, guaranteeing that proper Whistleblower Policy is followed (including confidentiality).
Any data collected by the Group whistleblowing system are processed in line with the specific directives of the revised French law dated 6 January 1978 on personal data protection (GDPR). Every precaution have been taken to protect the security of these data whenever they are collected, transmitted, or saved. In accordance with current regulations, any person can ask to access and correct his/her data. It is also possible to exercise these rights by sending an e-mail to firstname.lastname@example.org, or by calling: Toll-free number: 00 800 2348 2348 or Call-charge number: +33 1 45 51 03 67.
A whistleblowing System or “professional whistleblowing” is a mechanism placed at the disposal of the Group’s employees and stakeholders for reporting actions or behaviours that may compromise individuals’ integrity and/or rights, that may affect Group activity, for create serious liability (health and safety, environment, human rights, individual rights, privacy. etc.).
The whistleblowing System is open to all Group employees and external stakeholders who have personal knowledge of an incident and who are acting without any personal interest and in good faith. Whistleblowers may be:
Any breach of our ethics principles, as well as all other violations of laws and regulations and any incident relating in particular, but not exclusively to the following areas :
What to remember
We respect the confidentiality :
Useful information :
If an alert is made anonymously, ENGIE is committed to protecting the whistleblower's anonymity. In this case, it is the whistleblower's responsibility to contact the Service Provider to follow-up on their alert.
No retaliatory measures (legal or disciplinary), linked to the alert, will be taken against them by ENGIE. If the whistleblower believes they are the victim of a retaliatory measure, the should immediately report it to the whistleblowing System.
However, any abusive or inappropriate use of the whistleblowing system may give rise to further action.
An external service provider receives all the alerts, guaranteeing the confidentiality of any information they contain and fulfilling all legal obligations.
Anonymous information is addressed to the Group Ethics, Compliance & Privacy Department for it to be examined and investigated.