ENGIE transforms its support processes as part of a drive to boost the Group's performance

By ENGIE - 22 January 2020 - 17:34

To offer the best experience to its clients, employees and partners, starting on October 1st 2019, ENGIE will be implementing an ambitious programme to transform and standardise its support processes in an End-to-End approach.


The "End-to-End" support processes transformation programme is designed to help ENGIE’s ambition of agility and competitiveness, in line with its strategy. It lays the foundations for a sustainable improvement of support processes, simplifying interactions between ENGIE and its clients and partners, reducing onboarding time for new employees and refining the management of the company's performance.

The programme sets out to simplify the way in which ENGIE operates, optimising the whole chain of processes underpinning it – procurement, recruitment and reporting. To do this, it will adopt a collaborative, cross-functional approach, and will take full advantage of the opportunities provided by digital technologies.

Starting on October 1st 2019, Christian Guénod will be managing the Process Transformation Programme. He will report to Nadine Jaudet, Chief Executive Officer of the Business Unit Global Business Support (GBS). He will be supported by Global Process Owners who will manage the transformation and optimisation of each of the Group's major support processes, in partnership with the relevant sectors.

Since 2017, Christian Guénod has served as Chief of Staff for ENGIE’s CEO.
He is a graduate of Sciences Po (the Paris Institute of Political Studies) and of the Bruges College of Europe. He also has a PhD in law from Paris Dauphine University.


He began his career in 2003 as a project manager, in charge of European development with Europa Santé Consulting. He then joined the ARCEP (France's telecommunications and postal regulatory body), advising its chairman from 2011 to 2014. From 2014 to 2017, he was appointed adviser for various French ministries.