Warning about fraud and scam attempts!

By ENGIE - 10 March 2023 - 15:21

ENGIE has been informed of identity theft attempts targeting the Group, its entities and its employees – for fraudulent aims. Recently observed fraud attempts have involved people trying to pass themselves off as representatives of the Group and / or its employees. They use the names of bona fide employees and company managers, or imaginary names, as well as email addresses that resemble those used by the Group (cybersquatting).


What does the fraud involve?

  • Fraudulent orders of goods which are then delivered to warehouses in France for overseas.
  • Proposals targeting individuals to invest in projects in renewal energies, hydrogen and charging stations.
  • Emails designed to extract your passwords or bank details, or demand urgent payment requests, etc. 


How can you protect yourself against these scams? 

(authorities and proceedings hereafter for frauds taking place in France, for other countries please refer to national authorities guidance)

  • When it comes to commercial offers involving the supply of energy, consult the Directorate-general for advice of for competition, consumer affairs and the prevention of fraud via the following address: Firewood - Gas and electricity contracts (in French)
  • When it comes to financial fraud, the AMF (French Financial Markets Authority) has issued warnings over the increase in the numbers of fraudulent offers of miscellaneous investments in financial services for the general public. These can involve theft of names of listed companies and / or their employees. If you suspect that you may have been a victim of fraudulent canvassing, call the AMF's special telephone number (Epargne Info Service on +33 (0)1 53 45 62 00) or visit their website, and click on the section on “savers’ area – protect your savings – avoid fraud”.


What to do if you are the victim of a scam?

  • Do think you may be a victim of a scam or fraud? Launch a preliminary complaint via the following address: Online pre-complaint (in French)
  • You can also contact the FRAUD INFO department on 0 805 805 817 (free call from 9 AM to 6:30 PM, Monday to Friday).
  • Have you found any spam in your inbox? Go to Signal Spam and report it