SAP SuccessFactors id
ES0110
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Client Communication Manager

Posting date : 27/05/2024

Requisition ID : 28650


Client Communication Manager

SUMMARY:

Responsible for  crafting, managing, and delivering the narrative that shapes the public perception and internal culture of a company.     

 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

  • Planning and approving regular communications that may be sent to clients or internal employees
  • Developing messaging that is in line with Engie Impact Branding and Values
  • Responsible for providing clients vital information on our services, addressing their needs and concerns and conveying their wants, needs and expectations to the rest of the organization
  • Develop and implement a solid communication plan for effective response to incidents that may impact clients
  • Understanding our clients’ needs and demands, and conveying them accurately to our employees
  • Partners with senior management and other cross-functional groups to support key business objectives, long-term goals, and projects with strategic customer- and employee-centric communication programs and initiatives and content
  • Create and manage an ongoing “voice of the customer” feedback loop
  • Work closely with both Client Success and Operations teams to understand the business landscape and industry trends to inform internal and external communications
  • Support the Client Success organization in ad hoc requests for client communication
  • Partner closely with the Senior Business Analyst (SBA)and Client Value teams in generating valuable customer facing data sets and consistent reports
  • Support corporate communication projects and client communication initiatives as needed
  • Manage response plan for Client NPS feedback
  • Utilize Salesforce to track client communication and outline proactive communication plan across client sectors.

 

Education/Certification/Knowledge:

  • BA or BS preferred.
  • Degree in marketing, business, communications, journalism or PR preferred.

Experience: 

  • 4-5 years of experience either within a corporate marketing organization or at an agency with PR, media relations, social media or marketing.
  • Has developed communications plans, written press releases, managed social media programs and project-managed corporate marketing initiatives through completion.
  • Experience in Energy/Technology/B2B environments preferred, though not required.
  • Proficient in Microsoft Office.
  • Experience working with senior leaders on developing and executing external communication strategies.
  • Experience directly managing corporate social media programs
  • Experienced with CRM tools; Marketing Automation Software a plus.

Skills/Abilities:

  • Ability to prioritize and handle numerous competing demands in a high-volume, fast-paced working environment, frequently under urgent deadlines.
  • Ability to communicate clearly and concisely, both verbally and written. 
  • Ability to build effective presentations.
  • Ability to execute communication and marketing campaigns and support measurement of impact.
  • Exceptional writing skills across several mediums including: social, press releases, news articles, email communication
  • Ability to analyze data and is comfortable with making data-driven decisions.
  • Ability to collaborate with key stakeholders across the organization to drive results.

 

Work Environment: 

  • Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
  • Health & Safety Working Requirements
    • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
    • Adjustable ergonomic chair
    • Proper Lighting
    • Heating, air conditioning and ventilation to create a comfortable environment
    • Appropriate internet and bandwidth to conduct business
  • Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
  • As a global organization, attending meetings and events during early mornings and evenings may be required

REQUIRED PHYSICAL ACTIVITIES:

  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
  • Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
  • Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
  • Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
  • The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
  • Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
  • The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
  • Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

 

The pay range for this role is: $84,000-$127,000.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

 

 

 

Job Requisition ID on SAP SF
28650
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
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Sr Client Success Manager

Posting date : 27/05/2024

Requisition ID : 28603


Sr Client Success Manager

SUMMMARY:

The Sr. Client Success Manager supports strategic client engagements and complex client portfolios by partnering with internal teams and leadership to ensure all contractual obligations are met.  This role serves as the primary trusted advisor for ENGIE Impact services. By leveraging data and reporting, the Sr.  Client Success Manager provides insight to client contacts and internal teams to proactively support the entirety of each client’s portfolio. This position will provide strategic and tactical account support, relationship ownership. and function as the escalation point for bill payment, reporting, and ENGIE Impact service related requests.

 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

  • Exhibits a complete understanding  of ENGIE Impact’s product and services, able to support clients with complex operational needs, and offer solutions and critical thinking to multifaceted challenges.
  • Responsible for the retention of large to very large strategic national multi-site firms with energy or sustainability program spend and revenue potential for ENGIE Impact services and solutions.
  • Develop cross functional strategy for account retention for a broad solution set, utilizing product and industry knowledge to deliver the value proposition to customers.
  • Establish, develop, and maintain strong relationships with key points of contact within the client organization to drive high client satisfaction and retention.
  • Partner with the Growth Manager to help develop the strategic plan for the client. Work in partnership with Growth Manager to grow and expand portfolio of services within client accounts.
  • Manage and execute high level reporting and datapoints to support delivery of service and client facing communication.
  • Serve as subject matter expert for ENGIE Impact’s services to internal teams on the client’s organizational goals, aligning an effective balance between the success of ENIGE Impact and the success of the client.
  • Develop and Lead regular Client Performance Reporting.
  • Lead conversations regarding optimization opportunities, keeping client informed of new processes, enhancements and future developments.
  • Lead and develop client Strategic Partnership Reviews, partnering with internal teams to gain and deliver valuable insight to clients to relay the value of ENGIE Impact’s services to support satisfaction and retention.
  • Act as an escalation point and coordinate efforts to solve complex client needs. Lead issue triage and resolution cross functionally; ensure timely diagnosis of root cause and document all issues through to resolution.
  • Engage ENGIE Impact leadership teams as needed related to potential risk to client relationships, business and revenue.
  • Interact regularly with the operations teams to address ad hoc questions/issues, maintain client operating plan,ensure quality control processes are followed, maintain schedule of deliverables, and assess level of engagement between ENGIE Impact and the client.
  • Leverage cross functional teams to achieve service goals and position the client for growth opportunities.
  • Work with ENGIE Impact delivery teams to provide the client with proactive insights, relevant to their business needs, goals and strategic initiatives.
  • Manage the client experience with all offerings at ENGIE Impact, partnering with internal departments when needed to solution.
  • Responsible for independently defining and managing necessary projects to meet client or internal needs. Define project objectives, success criteria, scope, resources and deliverables in collaboration with Client.
  • Support the client engagement during onboarding and the implementation of new services, providing clear vision for client goals and assistance as necessary with consistent client engagement.
  • Lead and coordinate ISC meetings.
  • Maintain accurate and current information in Salesforce.
  • Create and maintain Risk Mitigation Plans. 
  • Maintain industry knowledge through participation in relevant events, training programs and consistent market research/engagement.
  • Serve as a mentor and support resource for larger Client Success team.

Education/Certification/Knowledge: 

  • Requires a high school diploma or equivalent
  • BA degree or equivalent experience preferred

Experience: 

  • More than 3 years account management experience managing complex portfolios

 

Skills/Abilities:

  • Demonstrated ability to effectively communicate with all levels of internal and external personnel and adapt to audience
  • Professional and collaborative interpersonal skills
  • Strong client management skills. Must be able to generate and present strategic solutions for C-Suite executives and other key buyers/decision makers.
  • Strong business acumen
  • Demonstrated ability to establish and maintain effective relationships with existing customers, including issue resolution and escalation.
  • Must be able to effectively problem solve with little guidance
  • Demonstrated ability to show forward thinking and innovation
  • Must have strong computer skills, including MS Office Suite and Internet
  • Anticipate the needs of clients
  • Ability to represent the company professionally both in person and through communication
  • Ability to learn ENGIE Impact’s full suite of services within six months.
  • Demonstrated polished presentation skills
  • Ability to manage multiple priorities and activities for clients
  • Team player, detail oriented, dependable and adaptable
  • Must be flexible with schedule and available to work extended hours to support team and client goals as needed
  • Able to review and understand client contracts to ensure services are being met
  • Must demonstrate effective leadership to teammates
  • Must be able to adapt to change easily

WORK ENVIRONMENT:

  • Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
  • Health & Safety Working Requirements
    • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
    • Adjustable ergonomic chair
    • Proper Lighting
    • Heating, air conditioning and ventilation to create a comfortable environment
    • Appropriate internet and bandwidth to conduct business
  • Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
  • As a global organization, attending meetings and events during early mornings and evenings may be required
  • Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required
  • Business travel possible up to 15% of the time

REQUIRED PHYSICAL ACTIVITIES:

  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
  • Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
  • Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
  • Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
  • The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
  • Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
  • The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
  • Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

 

The pay range for this role is: $97,000-$146,000.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

 

Job Requisition ID on SAP SF
28603
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
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Software Architect

Posting date : 03/06/2024

Requisition ID : 26377


Software Architect

Spokane WA, Boston, Remote USA

SUMMARY:

 

This is a senior technical leadership position responsible for system architecture design, requirements analysis, functional and detailed design of software programs and systems.  Mentors others in the department with respect to processes at every stage of the software development lifecycle.  Works independently to accomplish goals with a wide degree of creativity and latitude. Provides expertise in the business domain of ENGIE Impact and ensures technical systems are congruent with business needs. Provides technical guidance for the Information Technology Management team.

 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

 

  1. Frequently assigned to the Technical Lead role on major software projects involving multiple development resources and significant interaction with other personnel within the business.
  2. Works with Operations users to develop requirements specifications on projects with moderate to high complexity and scope.
  3. Develops functional design specifications for software applications of moderate to high complexity
  4. Designs, codes, and unit tests software programs
  5. Supports quality assurance group during functional and regression testing of software programs.
  6. Directs work of other members of development staff.
  7. Leads software process development and improvement initiatives.
  8. Acts as a technical consultant to business owners in Information Technology, Marketing and Operations as they evaluate new and revised product offerings.
  9. Keeps abreast of new technology and suggests their application to ENGIE Impact systems where appropriate.

 

                        

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this role is: $128,000-192,000

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

 

 

           

REPORTING

RELATIONSHIPS:

 

Position Reports to: 

 

Direct Reports: 

 

Career Track:

 

LOCATION:

 

JOB FAMILY:

 

FLSA CLASS: (HR to complete)

 

JOB CODE: ECO083

 

 

QUALIFICATIONS

Education/Certification/

Knowledge

  • BS/MS in Computer Science or related field, or equivalent combination of education/experience.
  • Must be proficient in modern web technologies including React and/or Angular
  • Must be proficient in MVC (STRUTS, SPRING, ASP .NET MVC) and/or ORM (Hibernate, LLDBL Gen) frameworks.
  • Must be proficient in technologies like HTML, XML, JSP, ASP, JavaScript, PHP, AJAX, BEA WebLogic, JBoss, IIS, or .NET framework.
  • Must be proficient in one or more public cloud platforms including Azure and/or AWS
  • Up to date on security best practices, common threats and their development, execution and operations activities for a large enterprise

 

Experience: 

 

 

  • 12+ years experience using object oriented language.
  • 12+ years experience using Visual Studio, Eclipse, or other software development environment.
  • 7+ years experience SQL Server 2000/-2022 relational database management systems, stored procedures, and queries.
  • Must be an experienced user of defect tracking systems and the processes associated with them.
  • Must have experience applying concepts of object oriented design (OOD) on software development projects.
  • Must be proficient in N-tiered development (ASP.NET/J2EE) with design/development experience with web and big data environments.
  • Should have experience with continuous integration and related tools.

 

 

Skills/Abilities:

 

 

 

  • Must be proficient in the use of source code control tool.
  • Must be a proficient user of 3rd party controls and tools.
  • Must be proficient in the use of the MS Office tool set.
  • Experience utilizing enterprise architecture toolsets
  • Excellent verbal and written communication skills, client relation skills, and ability to work effectively as a leader in a technical team environment.

 

WORK ENVIRONMENT

  • Typical office hours are 8:30 a.m. to 5:00 p.m.
  • Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required
  • Traveling off-site to a local event occurs rarely and may be required
  • Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employee

REQUIRED PHYSICAL ABILITIES

  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
  • Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
  • Adequate hearing and verbal abilities to communicate effectively in person and by telephone
  • Ability to lift and carry a stack of forms and documents weighing up to 15 pounds

 

 

Job Requisition ID on SAP SF
26377
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
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Software Test Engineer

Posting date : 29/05/2024

Requisition ID : 28773


Software Test Engineer

SOFTWARE TEST ENGINEER

 

ENGIE Impact

 

Location: UK

 

 

ENGIE Impact delivers sustainability solutions and services to corporations, cities and governments across the globe. Comprised of existing and proven ENGIE Group businesses, ENGIE Impact brings together a wide range of strategic and technical capabilities, to provide a comprehensive offer to support clients in tackling their complex sustainability challenges from strategy to execution. Why join us?

 

With 18 offices worldwide, ENGIE Impact today has a portfolio of 1,000 clients, including 25% of the Fortune 500 Companies, across more than 1,000,000 sites. ENGIE Impact was created to engage with executives and organizational leaders to set tailored strategies and specific roadmaps to achieve their sustainability and zero-carbon objectives, across energy, water, waste and more, globally.

 

 

Ready to act Right Now, for Tomorrow?

 

Job Description

 

Purpose of the job

 

ENGIE’s C3NTINEL Platform enables forward thinking organizations to achieve ambitious, complex energy management objectives. As a Software Test Engineer you will be responsible for the effective execution of quality assurance processes within the team, including test script development, functional test execution, and bug tracking. You will collaborate with stakeholders to understand the system under test, ensuring adequate test coverage via manual and automated methods to minimize the risk of production bugs.

 

Key accountabilities

 

  • Design and Execution of Test Cases: Develop comprehensive test cases and suites that cover all aspects of the software’s functionality, ensuring alignment with user requirements and system specifications.
  • Quality Assurance: Maintain the highest quality standards by identifying, documenting, and reporting bugs,errors, and inconsistencies in software performance to the development team.
  • Test Automation: Create and manage automated testing frameworks to streamline the testing process, ensuring repeatability and efficiency in test execution.
  • Performance Testing: Conduct performance testing to evaluate the software’s stability, speed, and scalability under various conditions, providing actionable feedback for optimization.
  • Security Testing: Assess the software for vulnerabilities and security risks, recommending measures to safeguard against potential threats.
  • Continuous Improvement: Continuously review and enhance testing strategies and methodologies to improve test coverage, efficiency, and effectiveness.
  • Collaboration and Communication: Work closely with the development team and stakeholders to ensure clear understanding of the software’s functionality and performance expectations, facilitating a collaborative approach to product improvement.

 

Outcome, Results and KPI

  • Design and Execution of Test Cases
    • Outcome: A robust suite of test cases that align with user stories and product requirements.
    • KPI: Measure of test cases executed vs. planned.
  • Quality Assurance
    • Outcome: A product with minimal defects released to production.
    • KPI: Measure of critical bugs found post-release vs. during testing.
  • Test Automation
    • Outcome: A reliable and scalable automated testing framework that reduces manual testing efforts.
    • KPI: Measure of test cases automated and reduction in regression testing time.
  • Performance Testing
    • Outcome: Software that meets performance benchmarks and provides a seamless user experience.
    • KPI: Response times, throughput, and resource utilisation against defined performance criteria.
  • Security Testing
    • Outcome: Software with hardened security, free from critical vulnerabilities.
    • KPI: Number of security vulnerabilities identified and resolved before release.
  • Continuous Improvement
    • Outcome: An evolving testing process that adapts to new technologies and methodologies.
    • KPI: Frequency of test process reviews and implementation of improvement actions.
  • Collaboration and Communication
    • Outcome: Effective communication that leads to a shared understanding of project goals and quality standards.
    • KPI: 360 degree feedback

 

Dimensions of job

  • The Software Test Engineer will work within an Agile Development team
  • There are no direct reports for this role
  • The Development team are based primarily in Plymouth (UK), but the role can operate remotely.

 

Key relationships

  • Product Manager
  • Software Architect and Scrum Master
  • Software Developers
  • Head of Smart Data Management
  • Senior Business Manager – C3NTINEL

 

Experience

 

Education/Experience:

  • Formal education in computer science, software engineering, or similar field.
  • Proven work experience as a software test engineer.
  • Advanced knowledge of debugging codes and software development languages.
  • Experience working with popular operating systems including Windows and Linux.
  • Proven ability to organise and produce work within deadlines

 

Essential

  • Degree level or relevant experience in computer science or related field.
  • Significant knowledge of software development techniques and principals using Java, SQL, JavaScript
  • Good knowledge of manual and automated testing tools and techniques
  • Fluent in automation and technologies to support and grow Behaviour Driven Development.
  • Good knowledge of application testing, deployment, support and maintenance
  • Experience in software application testing in a commercial environment
  • Good knowledge of service-oriented architecture
  • Good knowledge of User Interface design techniques and construction using CSS and JavaScript

 

Desirable

  • Knowledge of UX Design, CSS Architectures, Object Oriented JavaScript, Ajax, Spring Web
  • Knowledge of AWS Cloud Environment
  • Good knowledge of modern JavaScript frameworks, such as Node.js, React.js.
  • Experience of working in an agile team environment
  • Good knowledge of object-oriented programming
  • Good understanding of relational database technologies e.g. MySQL
  • Experience with providing support and guidance on CI Build Process.

  

Skills/Abilities:

  • Strong attention to detail.
  • Ability to collate data and compile test reports.
  • Excellent software troubleshooting skills.
  • Ability to design and write complex software testing procedures.
  • Ability to demonstrate a practical approach to problem solving.
  • Ability to communicate effectively, both to determine requirements and present solutions in a non-technical manner.
  • Ability to work collaboratively, as part of a team to solve problems and assist in solution implementation.
  • Ability to learn new technologies, programs languages and procedures to improve service delivery

 

Behavioural Capabilities:

  • Good communication skills: Effective communication is crucial for collaborating with developers, stakeholders, and other team members.
  • Analytical and Logical mindset to support the creative problem solving required, and to think outside the box.
  • Good attention to detail to spot the defects that may otherwise go unnoticed.
  • Adaptability and being open to learning and embracing change.
  • Good time management and prioritisation in order to meet software release deadlines.
  • Proactive and eager to identify continuous improvement opportunities.
Job Requisition ID on SAP SF
28773
Language on SAP SF
en_US
Degree
Job Contract
Job Posting Date
job_division_level_one
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Senior Manager, Client Success

Posting date : 29/05/2024

Requisition ID : 28062


Senior Manager, Client Success

This role is responsible for leading and motivating team members of the Client Success Department. The Senior Manager coordinates workflow and client assignments to achieve optimum quality and efficiency; coaches team members to improve performance; serves as a client facing point of escalation to resolve issues and mitigate risk; oversees staff administration needs; develop and implement tools and processes for client management.  This position will lead and manage a team aligned to support the unique and individual needs of clients throughout various stages of their engagement with ENGIE Impact.  This position will identify and implement team standards that model a strong client focus with high touch service levels that will successfully support the company’s breadth of services achieving key business objectives, including direct interaction with clients as required.

 

 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Leadership/ Financial Accountability/ Client Engagement/ Decision Making/

  • Responsible for leading a Client Success team including Client Representatives, Sr. Client Representatives, Client Operations Specialists, Client Success Associates, and Client Success Managers.
  • Provides support to direct reports in ensuring teams are meeting necessary deliverables and goals.
  • Responsible for the development and monitoring of goals and objectives specific to team performance to ensure a high level of client satisfaction around our service offerings.
  • Supports development and maintains comprehensive toolsets for risk management and strategic/proactive client oversight.
  • Ensure workflow efficiency to gain optimum quality.  Identify and implement opportunities for process improvements and recommends changes as appropriate. Continually challenges existing procedures to identify efficiency gain opportunities.
  • Serve as intermediary to IT, RDM, S&I, Finance, Product Marketing, Sales, Sales Operations and other internal teams as required to ensure client and ENGIE Impact success.
  • Ensure team is staffed and resources are allocated appropriately to meet contract deliverables as well as effectively support client needs.
  • Regarded as next level escalation point for complex client issues.  Coordinates resolution of client issues with appropriate client stakeholders ensuring applicable business partners are involved.  Ensure highest possible level of service to clients, and personally work with clients who require special assistance, while maintaining company commitments.  Works directly with appropriate leaders or executives within ENGIE Impact for resolution of significantly complex client issues.
  • Responsible for the development, implementation and support of operational standard processes to help drive consistency, accuracy and efficiency. 
  • Establish and promote leadership qualities that support seamless communication and teamwork within the delivery teams across Impact, in the pursuit of establishing a cohesive culture and in support of delivery excellence.
  • Maintain leadership standards that foster teamwork by promoting continuous improvement, soliciting suggestions and new ideas, and encouraging the exchange of information with all employees throughout the company.
  • Partners with Human Resources regarding staffing, performance evaluations, staff development, and progressive disciplines. Other responsibilities include but are not limited to timekeeping and leave requests.
  • Continuously strive to build employee engagement and motivation for client service and the success of the business.  Recognize and celebrate department and individual accomplishments.  Model a strong client service commitment philosophy.
  • Responsible for understanding the breadth of ENGIE Impact’s products and services at the enterprise level
  • Performs other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS: Education/ Certifications/ Experience/ Competencies/ Skills/ Abilities/ Other

  • Education/ Certifications/ Experience
    • Bachelor's Degree required
    • 5 years account management experience preferred
    • 5 years experience in energy, utility or related field is preferred
    • 5 years plus employee management experience
    • Knowledge of company objectives as well as service deliverables, and in-depth understanding of ENGIE Impact’s full suite of services, including utility/telecom/waste expense and energy management and external client reporting tools are required.
    • May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements
  • Competencies/ Skills/ Abilities
    • Ability to work independently within the highest levels of a client organization, including “C” level.
    • Ability to demonstrate an authoritative and consultative approach that builds support within the highest levels of a client organization.
    • Ability to establish and maintain strong relationships with internal and external partners and constituents.
    • Strong verbal, written, and interpersonal skills.
    • Must be detail oriented, flexible, adaptable and self-motivated.
    • Ability to handle deadlines and high stress situations on a periodic basis
    • Must be results driven with strong leadership aptitude and ability to develop and maintain a high functioning team.  Solid leadership principles, a high degree of integrity, and a collaborative work style are required.
    • Models a strong client service orientation.
    • Excellent planning, organizational, analytical and decision-making skills.
    • Must demonstrate high integrity and strong leadership principles.
    • Strong business and financial acumen
    • Ability to see trends in data, understand origin of data, and incorporate data into meaningful reports and/or presentations
    • Advanced presentation skills, with advanced knowledge of Microsoft Office tools
    • Strong time management skills
    • Experience working with customer CRM software, Salesforce.com experience preferred
  • Other
    • Passion to drive Engie Impact’s mission and values

WORK ENVIRONMENT:

  • Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
  • Health & Safety Working Requirements
    • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
    • Adjustable ergonomic chair
    • Proper Lighting
    • Heating, air conditioning and ventilation to create a comfortable environment
    • Appropriate internet and bandwidth to conduct business
  • Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
  • As a global organization, attending meetings and events during early mornings and evenings may be required
  • Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required
  • Business travel possible up to 15% of the time

REQUIRED PHYSICAL ACTIVITIES:

  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
  • Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
  • Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
  • Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
  • The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
  • Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
  • The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
  • Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

 

The pay range for this role is: $97,000-$139,000. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

Job Requisition ID on SAP SF
28062
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
  Back

Client Success Manager

Posting date : 27/05/2024

Requisition ID : 28600


Client Success Manager

SUMMARY:

Supports ENGIE Impact’s clients as their primary trusted advisor for Carbon & Data Management. Provides portfolio and project management support and serves as a subject matter expert. This position will provide strategic and tactical account support, relationship ownership, and function as the escalation point for bill payment, reporting, and CDM service related requests related to the larger business partnership between ENGIE Impact and our clients.

 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

  • Exhibits a complete understanding  of CDM product and services and able to support CDM clients with complex operational needs and offer solutions and critical thinking to multifaceted challenges.
  • Establish, develop, and maintain strong relationships with key points of contact within the client organization to drive high client satisfaction and retention.
  • Responsible for the retention of medium to large national multi-site firms with energy or sustainability program spend and revenue potential for ENGIE Impact services and solutions.
  • Lead and develop client Strategic Partnership Reviews, partnering with internal teams to gain and deliver valuable insight to clients to relay the value of ENGIE Impact’s services to support satisfaction and retention
  • Act as an escalation point and coordinate efforts to solve complex client needs. Lead issue triage and resolution cross functionally; ensure timely diagnosis of root cause and document all issues through to resolution.
  • Interact regularly with the operations teams to address ad hoc questions/issues, maintain client operating plan,ensure quality control processes are followed, maintain schedule of deliverables, and assess level of engagement between ENGIE Impact and the client.
  • Leverage cross functional teams to achieve service goals and position the client for growth opportunities.
  • Engage ENGIE Impact leadership teams as needed related to potential risk to client relationships, business and revenue.
  • Work with ENGIE Impact delivery teams to provide the client with proactive insights, relevant to their business needs, goals and strategic initiatives.
  • Manage the client experience with CDM offerings at ENGIE Impact, partnering with internal departments when needed to solution.
  • Responsible for independently defining and managing necessary projects to meet client or internal needs. Define project objectives, success criteria, scope, resources and deliverables in collaboration with Client.
  • Support the client engagement during onboarding and the implementation of new services, providing clear vision for client goals and assistance as necessary with consistent client engagement.
  • Lead and coordinate ISC meetings.
  • Develop and Lead regular Client Performance Reporting. 
  • Maintain accurate and current information in Salesforce.
  • Create and maintain Risk Mitigation Plans. 
  • Maintain industry knowledge through participation in relevant events, training programs and consistent market research/engagement.
  • Lead contract renewal activity with clients, partnering with internal teams to deliver the appropriate documentation
  • Log sales opportunities in Salesforce, passing opportunity to growth team for follow through to completion

 

Education/Certification/Knowledge: 

 

  • Requires a high school diploma or equivalent
  • BA degree or equivalent experience preferred

Experience: 

  • More than 3 years account management experience managing complex portfolios

Skills/Abilities:

 

  • Demonstrated ability to effectively communicate with all levels of internal and external personnel and adapt to audience
  • Professional and collaborative interpersonal skills
  • Strong client management skills. Must be able to generate and present strategic solutions for C-Suite executives and other key buyers/decision makers.
  • Strong business acumen
  • Demonstrated ability to establish and maintain effective relationships with existing customers, including issue resolution and escalation.
  • Must be able to effectively problem solve with little guidance
  • Demonstrated ability to show forward thinking and innovation
  • Must have strong computer skills, including MS Office Suite and Internet
  • Anticipate the needs of clients
  • Ability to represent the company professionally both in person and through communication
  • Ability to learn ENGIE Impact’s full suite of services within six months.
  • Demonstrated polished presentation skills
  • Ability to manage multiple priorities and activities for clients
  • Team player, detail oriented, dependable and adaptable
  • Must be flexible with schedule and available to work extended hours to support team and client goals as needed
  • Able to review and understand client contracts to ensure services are being met
  • Must demonstrate effective leadership to teammates
  • Must be able to adapt to change easily

 

Work Environment: 

  • Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
  • Health & Safety Working Requirements
    • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
    • Adjustable ergonomic chair
    • Proper Lighting
    • Heating, air conditioning and ventilation to create a comfortable environment
    • Appropriate internet and bandwidth to conduct business
  • Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
  • As a global organization, attending meetings and events during early mornings and evenings may be required

REQUIRED PHYSICAL ACTIVITIES:

  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
  • Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
  • Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
  • Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
  • The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
  • Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
  • The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
  • Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

 

 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

 

The pay range for this role is: $73,000-$110,000. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

Job Requisition ID on SAP SF
28600
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
  Back

Associate Client Success Manager

Posting date : 27/05/2024

Requisition ID : 28590


Associate Client Success Manager

SUMMARY:

Supports ENGIE Impact’s clients as their primary trusted advisor for Resource Data Management. Provides portfolio and project management support and serves as a subject matter expert. This position will provide tactical account support, relationship ownership and function as the escalation point for bill payment, reporting, and service related requests.  Work closely with leadership teams to provide visibility into current state of client portfolio and health of the business.

 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

  • Exhibits a complete understanding  of RDM product and services and able to support RDM clients operational needs and offer solutions and critical thinking to multifaceted challenges.
  • Identifies, and develops relationships with key points of contact in the client organization, resulting in high client satisfaction and retention.
  • Responsible for the retention of transactional and small national multi-site firms with energy or sustainability program spend and revenue potential for ENGIE Impact services and solutions.
  • Ability to facilitate projects working both internally and externally
  • Act as an escalation point and coordinate efforts to solve complex client needs. Lead issue triage and resolution cross functionally; ensure timely diagnosis of root cause and document all issues through to resolution.
  • Interact regularly with the operations team to address ad hoc questions/issues, ensure quality control processes are followed, and assess level of engagement between ENGIE Impact and the client.
  • Responsible for independently defining and managing necessary projects to meet client or internal needs. Define project objectives, success criteria, scope, resources and deliverables in collaboration with Client.
  • Engage ENGIE Impact leadership teams as needed related to potential risk to client relationships, business and revenue.
  • Responsible communicating ENGIE’s value to client contacts Support the client engagement during onboarding and the implementation of new services, providing assistance as necessary with consistent client engagement.
  • Maintain accurate and current information in Salesforce.
  • Create and maintain Risk Mitigation Plans. 
  • Lead contract renewal activity with clients, partnering with internal teams to deliver the appropriate documentation
  • Log sales opportunities in Salesforce, passing opportunity to growth team for follow through to completion.

 

Education/Certification/Knowledge:

 

  • Requires a high school diploma or equivalent
  • BA degree or equivalent experience preferred

Experience: 

  • More than 3 years experience managing complex portfolios

Skills/Abilities:

 

  • Demonstrated ability to effectively communicate with all levels of internal and external personnel and adapt to audience
  • Professional and collaborative interpersonal skills
  • Strong client management skills
  • Strong business acumen
  • Must be able to effectively problem solve with little guidance
  • Demonstrated ability to show forward thinking and innovation
  • Must have strong computer skills, including MS Office Suite and Internet
  • Anticipate the needs of clients
  • Ability to represent the company professionally both in person and through communication
  • Ability to learn ENGIE Impact’s full suite of services within six months.
  • Demonstrated polished presentation skills
  • Ability to manage multiple priorities and activities for clients
  • Team player, detail oriented, dependable and adaptable
  • Must be flexible with schedule and available to work extended hours to support team and client goals as needed
  • Able to review and understand client contracts to ensure services are being met
  • Must demonstrate effective leadership to teammates
  • Must be able to adapt to change easily

Work Environment: 

  • Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
  • Health & Safety Working Requirements
    • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
    • Adjustable ergonomic chair
    • Proper Lighting
    • Heating, air conditioning and ventilation to create a comfortable environment
    • Appropriate internet and bandwidth to conduct business
  • Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
  • As a global organization, attending meetings and events during early mornings and evenings may be required

REQUIRED PHYSICAL ACTIVITIES:

  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
  • Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
  • Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
  • Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
  • The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
  • Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
  • The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
  • Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

 

The pay range for this role is: $25.30-$37.95. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off. ENGIE complies with all federal, state, and local minimum wage laws.

 

Job Requisition ID on SAP SF
28590
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization