Job Title: Head of Credit Operations 

Department: Global Customer Finance 

Reporting Line: Head of Customer Finance 

Location: Any EEA country of operation or Berlin (Germany) 

This position involves an estimated 30% to 40% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access 

About ENGIE Energy Access (EEA) 

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030. 

www.engie-energyaccess.com 

https://www.linkedin.com/company/3055106 

Job Overview 

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business. 

• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building. 

• Within the Credit Operations Team of the Global Customer Finance function, we work on operational standards, workflows, systems and tools for EEA’s dedicated call centers, field teams and back-office teams to help support customer repayment. 

• The Head of Credit Operations is a senior manager in EEA’s Global Customer Finance department. She/ he has an integral role in advancing EEA’s CF function through her/ his responsibility for EEA's financial services strategy and the development and management of related credit operations as well as for motivating and managing a team of dedicated professionals. Beyond, and in close co-operation with the Country Directors, senior managers of the Commercial and Digital functions and the Head of Customer Finance, she/ he is responsible for providing leadership, spirit and skills necessary for EEA’s CF operations teams in general, and Country Heads of CF in particular, to achieve their respective targets across the business.  

• The Head of Credit Operations and her/ his team focus on achieving both effectiveness (in terms of management of timely repayment) and efficiency (in terms of overall ROI of credit operations activities) of EEA’s credit operations across markets. The role is responsible for the deployment of adequate credit operations policies, procedures, guidelines, monitoring and reporting as well as general operational practice, case-specific action plans, team capability and capacity development within and bordering the Customer Finance function, to deliver results. 

Key Responsibilities  

• Credit Operations: Framework, Strategy and Standards. In alignment with the Head of Customer Finance enhance EEA's business case through an innovative, effective, robust, and customer-centric best-practice Credit Operations Framework and drive its implementation to deliver results:  

  • Credit Operations Framework. Develop and continuously refine EEA's Credit Operations Framework along the principles of commercial viability, subsidiarity, customer centricity, rule-based decision-making, and data-smart digitized workflows.  

  • Credit Operations Ownership. Own EEA’s Credit Operations Framework for implementation across the business. 
  • Financial Services Strategy. Drive the process of designing, implementing, scaling, managing and continuously innovating EEA's Financial Services Strategy (PAYGo plans, arrears-type loans, education loans, cash loans, insurance, etc.)  
  • Credit Operations Strategy. Drive the process of designing, implementing, and managing cohesive multi-stage Credit Operations strategies to be applied across the business. 
  • Policies, Standards & Procedures. As process owner conceptualize, document & maintain EEA-wide Credit Operations Policies, Standard Operating Procedures (SOPs) and other core materials in the form of a Credit Operations Handbook. 
  • Analytical Foundation. Substantiate EEA's Financial Services Strategy and its Credit Operations Strategy implementation through appropriate analytical foundation. -Credit Operations: Operational Excellence & Cross-Functional Agenda. In alignment with the Head of CF drive credit operations practice along the steps of the credit cycle:  

• Credit Operations Practice & Execution Support. Build, manage and iterate industry-leading credit operations across all markets guided by the credit cycle, including the structure, framework, policies, systems, routines, and tools which enable Country teams to execute on agreed objectives, as well as related on-the-ground execution support. 

  • Cross-Functional Agenda:  

    • Financial Product Specs. Provide material support to Country teams in areas such as financial product design, pilot and commercial launch, policy and process, partnership management, performance review as well as customer-facing and back-end operations.  
    • Digital System Specs & Tools. Lead the CF team in translating credit operations workflow and standards into Digital infrastructure specs. 

    • Service Level Monitoring. Identify cross-functional dependencies and agree on internal service level standards and escalation paths.  

    • Commission Systems. Translate credit operations results into global guidance on training materials, performance targets, and commission systems. 

• Localization & Configuration. Provide oversight and strategic guidance to countries in their localization strategies, processes and standards related to credit operations. 

• Adoption of Standards. Provide leadership and direction for change management and adoption of standards, tools, and practices on credit operations as they are rolled out.  

• Performance Reporting. Guide the framework of credit operations analysis and dashboards for real-time, accurate views of activities and their results across the credit cycle. 

• Deliver Against Targets. Take responsibility for and manage EEA’s Credit Operations on a commercial basis against agreed budget and targets including comprehensive, specific, and timely KPI reporting. 

• Country Level Engagement 

  • Annual Planning. Contribute materially to the annual strategic CF planning process. 

  • Action Plans. Provide direct support and guidance to EEA markets on regular action plan development to drive achievement of credit targets of the business.  

  • Turnaround Scenarios. Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance. 

  • General Implementation & Support. Provide direct support and coordination of Global Customer Finance resources for implementation of action plans and day-to-day support. 

• One Team Development 

  • Manage Direct Reports. Directly manage, coach, and develop a high-performing, motivated Credit Operations team (currently comprising six FTE). 

  • Country Capacity, Roles & Organizational Structure. Work closely with country teams to define the organizational structure, roles, responsibilities, and capacity needed for their Credit Operations function. 

  • Credit Culture. Foster a strong, customer-centric credit culture across the operation built on credit risk awareness and understanding of credit principles. 

  • Capability Development & Training. Directly support capability development areas for global and country teams on credit operations topics. 

• Active Participation in Cross-Functional Global Strategy & Governance, including: 

  • Monthly & quarterly business performance review 

  • Annual planning & budgeting & target setting for CF country operations 

  • Product strategy, Customer Journey, Go to Market Strategy, Digital Roadmap 

• Internal & External Stakeholder Management 

  • Internal Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.  

  • Internal Advocacy. In alignment with the Head of Customer Finance, represent CF’s credit operations perspective vis-à-vis other Group functions and/ or third parties and partners. 

  • Industry Engagement & Partnerships. Represent EEA’s credit operations and financial services expertise within the industry, including our partnerships in research. 

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers: 

• Deliver ambitious results: as a high-performing and accountable leader, you create an enabling environment for effective action and bold decisions which contribute to successful delivery of results. 

• Act with integrity: as an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness. 

• Inspire and mentor the team: as an inspirational leader you walk the talk. You empower and coach your team with trust and humility. 

• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.  

• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging. 

Qualifications and skills 

Experience: 

• 12+ years of professional experience in credit operations and portfolio management; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus 

• 8+ years of domain experience in credit or consumer finance operations or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology and experience in data-driven and digital financial services is a plus 

• Relevant experience in leading multi-cultural, decentral teams 

• Proven ability and agility to perform in a VUCA environment 

• Senior profile with commercial acumen and a can-do-attitude combining output orientation, number orientation, process orientation, customer orientation and team orientation 

• High level of professional curiosity; elevated level of interest in how to make processes work to their best and an aptitude to investigate and crosscheck information before acting on it 

• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance 

• Strong and confident communicator who is adept at cross-functional collaboration, sharing feedback, information, and knowledge with others when joint solutions are required 

• Empathy and stamina in collaboration with a broad range of stakeholders including customers and customer-facing teams across the business and its cultural contexts 

• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams 

Qualifications: 

• University degree required; master's degree in economics, agricultural economics, development economics, business, finance, microfinance, or a related subject is desired 

• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma; microfinance or portfolio management) is a plus. 

Language(s): 

• English written and spoken fluency required 

• French, Swahili, or Portuguese is a plus 

Technology: 

• Proficiency with standard Microsoft Office software packages is required 

• Experience with Tableau or other data visualization tools and approaches are a plus 

• Ability to develop SQL queries and/ or experience with other statistics packages is a plus 

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Job Title: Hardware System Architect

Department: Product and R&D

Reporting line: Product Performance Team Lead

Location: Berlin Germany

Job Grade: Mid-Senior

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose/Mission

The Product Performance Team is responsible for facilitating requirement definition, ensuring that requirements are validated and tracked during development/NPI and lastly managing post launch product performance. This will be achieved by working with the leaders of Product Management and R&D, to define and manage the development processes, drive the test and validation activities, and to implement performance monitoring metrics (and corrective actions) for the product after launch.

Consequently, this role will be focused on ensuring that a system engineering framework and process is followed during the development and maintenance of new products. You will be a key stakeholder in a cross functional product development team, facilitating system decisions and tracking requirements to ensure all customer requirements are met.

Responsibilities

• Requirement definitions and management (customer requirements to technical requirements)

• Lead technical trade off decision facilitation as part of cross functional team

• Stakeholder communication and management: Hardware and Firmware Engineering, Project management and Supply Chain

• Overview of system architecture developed and maintained

• Ensuring adequate test coverage to ensure requirements are fulfilled

• Support in defining production test requirements and in field maintenance infrastructure

• Co-ordinating engineering change requests during mass production stage

• Product lifecycle management from concept to end of life (EOL)

• Contribute to and support product roadmap decisions and innovation strategy

• Co-ordinate with digital stakeholders to define and implement broader digital architecture (backend, digital tools and data acquisition)

Knowledge and skills

Experience:

• 8+ years of experience in hardware product development

• System engineering development framework and principles

• Requirements and risk management tools

• Facilitation of technical discussions and meetings

• Meticulous technical documentation skills

• Hands on experience with electronic product development, prototyping, validation (manual and/or automated)

• Experience with development of solar systems

• Basic IOT system understanding

• Basic project management skills

Qualifications:

• Bachelors degree or higher in Electrical, Electronic or Mechatronic Engineering

Language(s):

• Fluent in English

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Title:  Data Engineer Intern

Department: Digital - Data

Reporting line:  Head of Data

Location: Kampala, Uganda or Lagos, Nigeria

Job Grade: 7

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

This position will be part of the Global Data team. This is an incredible opportunity to join a high-performing team that is passionate about pioneering expanded financial services to off-grid customers at the base of the pyramid. Key responsibilities will include supporting the data team’s functions that include building and maintaining data pipelines between our main transactional and analytics databases, IoT data delivered from devices, PBX, and our in-house ticketing system.  You would also be responsible for building pipelines to deliver data in realtime to our field team mobile application to allow data-informed decisions to be made in the field, as well as working with members of the data team to ensure high code quality and database design.  Your work will make a meaningful impact by enabling Engie to continuously innovate on how we support our customers in their repayment journey. 

Responsibilities  

Data Modelling and Extract, Transform and Load (ETL):

• implement robust data models to support analytics and reporting requirements.
• maintain scalable ETL processes from various sources, including multiple ERP systems, into a data warehouse. 

Data Ingestion and Automation data pipelines

• Implement data validation and quality checks to ensure accuracy and completeness.
• maintain automated data pipelines to streamline data processing and transformation.
• Utilize orchestration tools to schedule and monitor pipeline workflows.
• Collaborate with data analysts to understand data requirements and support their analysis needs.
• Optimize data structures and queries to enhance performance and usability for analytical purposes.

Data Warehousing

• Optimize data warehousing solutions to support business intelligence and analytics needs.
• Implement data modelling techniques to organize and structure data for optimal querying and analysis.

Optimization and Performance Tuning of Data Dashboards

• Troubleshooting and fixing issues on existing reports/dashboards while also continuously building improvements.
• Optimize dashboard performance and ensure responsiveness for large datasets and complex queries.
• Design, Data Visualization and Dashboards

Experience: 

• 6 months+ of industry experience working on data engineering with a focus on data ingestion, data warehousing, pipeline automation, and ETL development
• Programming experience in Python/Scala/Java 
• Experience with SQL in addition to one or more of Spark/Hadoop/Hive/HDFS 
• Working knowledge of databases, data systems, and analytics solutions, including proficiency in SQL, NoSQL, Java, Spark and Amazon Redshift  for reporting and dashboard building.
• Experience with implementing unit and integration testing. 
• Ability to gather requirements and communicate with stakeholders across data, software, and platform teams. 
• Sense of adventure and willingness to dive in, think big, and execute with a team 

Qualifications: 

• Bachelors or master’s in computer science, mathematical science, machine learning, or related field 

Language(s):  

• English 
• French is a plus. 

 Technology: 

• Python, Java, SQL, NoSQL, Amazon Redshift, Kafka, Apache Beam, Apache Airflow, Apache Spark

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!  

About ENGIE Energy Access (EEA)

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.6 million customers and more than 8 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

Job Overview

The Financial Controller will manage financial planning and analysis, forecasting, budgeting, Capex, cost Control, cashflow and internal control. The Financial Controller will ensure that all internal reporting requirements are met and financial policies and internal controls are effectively executed. The Financial Controller will drive improvements in financial processes, systems, and reporting capabilities to enhance efficiency and accuracy.

Key Responsibilities

1. Budget and Plan 

• Working closely with Head of Finance to prepare annual budgets and  to formulate the business's medium to a long-term financial and strategic plans

• Deliver quality budgets on time with alignment of numbers with key stakeholders stating clear assumptions.
• Ensure that the guidance provided by the group regarding plan and budget is applied and challenge the business on the assumption taken.
• Provide weekly and monthly insights to senior management around financial modelling, forecasts and profitability

2. Reporting

• Prepare monthly reporting packages/presentations to support executive management. Report actual and forecasted results versus plan, PY and forecast, including variance analysis insights.
• Analyzing historical data and reporting on areas such as monthly financial analysis and variance analysis.
• Provide data-driven insights, facilitate decision making and influence strategy and resource allocation through monthly business reviews, ad hoc analyses, scenario planning and financial modeling
• Prepare management reporting packs in a timely and clear fashion, with risks and opportunities identified.
• Ensure timely and accurate reporting of country financial results (Full P&L, Line of business and FX reviews.
• Prepare and circulate Opex variance report by cost centre.
• Prepare weekly & bi-weekly gross margin performance report.
• Prepare Balance Sheet Review file and ensure monthly reconciliations
• Liaise with business units to provide insights to performance and efficiency to facilitate achievement of departmental Key Performance Indicators (KPI)
• Provide reports/recommendation to management on any control issues.

3. Analysis

• Analyze financial data to identify trends, risks, and opportunities for growth
• Perform analysis of revenue performance and growth, profit and loss reports, operating variances, revenue reports and key performance indicators.
• Supporting decision-making by providing stakeholders with timely, detailed, and meaningful insights and visibility on business performance
• Evaluate potential investments to support growth initiatives and ensure preparation of business cases to support new investment, strategic and other business decisions
• Identify and research variances to forecast, budget, and prior-year expenses, proactively identifying opportunities for improvement.
• Review commissions and discounts for reasonability/ accuracy/competitiveness as part of the approval process

4. Internal Controls

• Ensure that the company`s control framework is effective and fit for purpose and is aligned to the group`s control framework.
• Provide reports/recommendation to management on any control issues.
• Assist in providing information for internal audits in line with set timelines.
• Assist the Head of Finance in enforcing controls including DOA compliance.

Knowledge and skills Experience:

• A minimum of 7 years experience in financial management.
• Strong working knowledge of accounting, controlling and finance operations. Knowledge of SAP, Navision, PASTEL
• Have strong experience working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve the organization’s financial performance.
• Have excellent analytical skills as well as strong business acumen.
• Possess excellent interpersonal and communication skills.
• Interpersonal and communication skills with the ability to interact with various management levels
• Ability to manage multiple tasks and adapt to a changing, fast-paced environment
• Independent/Self-starter with superior attention to detail
• Demonstrated ability to drive projects across an organization

Qualifications:

• Qualified Accountant (ACA/ACCA, CIMA or equivalent).
• Master’s Degree in accounting, business, finance or related field strongly is an added advantage

Job Title:  Software Engineer L3 (Rails)

Department: Digital

Reporting line: Software Engineering Manager

Location: Kampala or Berlin

Job Grade: 16

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

We are looking for a full-stack software engineer to join our digital team and help us to deliver affordable solar power to emerging markets. If you are confident in the Rails world and if you want to create real, positive impact with your work, please reach out to us.

This position offers a great opportunity to directly contribute to the success of a mission driven company with social and environmental impact. You will work closely with our stakeholders and users in Africa and beyond.

Our small, self-organized, distributed team (Kampala / Berlin / Nairobi) develops the backbone of our operations, which we also provide to other businesses in the PAYGo sector as Software as a Service – see https://paygee.com.

Our Stack

• Rails 5, Sidekiq, ActiveAdmin, Grape, Devise, RSpec, Thinking Sphinx
• JavaScript VueJS, Angular
• Databases MySQL, Mongo, Cassandra, Redis
• Gitlab selfhosted for git and CI/CD
• Deployment: Capistrano
• Fresh Ideas Always welcome!

Key Responsibilities

• Participate in the software planning sessions, together with product managers and engineers to discuss delivery time estimates, risks and key practical considerations such as technical debt, feasibility at scale etc.
• Own initiative and complete it from start to finish, provide guidance to other engineers and deliver a complete solution subject to all engineering best practices, timeline considerations and potential dependencies in the software with no supervision.
• Represent technical team in business conversations and work closely with stakeholders to deliver solutions which fit the needs of the business and provide fairly accurate effort estimates and risk assessment
• Participate in Peer-Review, ensuring high quality software solutions with a minimum of bugs and unforeseen side-effects
• Participate and strongly contribute to architectural discussion on important areas of software that impact performance and reliability of our software. Identify and communicate risk in approaches or implementation details, technical debt, assumptions, etc.
• Contribute to change of processes, adoption of best industry practices and mentor junior engineers and provide technical guidance
• Provide support where engineering intervention is required (e.g. due to bugs or performance problems)

Qualifications 

• Bachelors or Masters in a relevant engineering discipline (Computer Engineering, Software Engineering, Computer Science are preferred)
• 4+ years of practical experience in software engineering
• Programming language proficiency in Ruby and Rails and front-end/JavaScript frameworks (React, Agular, Vue)
• HTML4/5, CSS3, AJAX along with strong knowledge of DOM TDD in Ruby/Rails
• Experience creating and maintaining scalable web applications: Background Jobs, Event Queues, Containerization, Linux
• Experience on high availability, observability and structured logging
• API design to scale in Ruby (REST, GraphQL, etc.)
• Good knowledge of Databases (MySQL) and object relational mappers (ActiveRecord) and their implementation design patterns
• Appreciation for detailed source code documentation and organized code structuring
• Software deployment pipelines and best practice (CI/CD)
• Excellent knowledge of computer algorithms and solid computer science fundamentals
• Excellent written and verbal communication skills in English

Desired Skills & Experience

• 5 years of experience in developing large production grade web applications with Ruby on Rails
• Forward thinking with ability to recognize the impact of technology in business
• Strong software engineering and architectural patterns background (MVC, MVP, CQRS, DDD, SOLID, hexagonal, Microservices)
• Knowledge of container orchestration using Kubernetes (and associated tools such as Kops, Ksync, Telepresence, Terraform...), is a strong advantage
• Server backend management experience (Linux, MySQL, Systemd, Apache, Nginx, etc.)
• Good knowledge of web application security
• Knowledge of Amazon Web Services (AWS) and its services, such as, but not limited to, EC2, RDS, EBS, S3, Lambda functions

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!  

Job Title: Head of Commercial

Department: Commercial 

Location: Abidjan, Côte d’Ivoire (with travel throughout regional CDI, 25-50% of the time)

Position: Full time

Reporting line: Country Director

Job Grade: 18

About ENGIE Energy Access (EEA)

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Overview

The Head of Commercial will play a critical role in ENGIE Energy Access CDI. As Commercial Director, you are responsible for developing and implementing Sales, Marketing & Business Development (Partnerships) strategies to accelerate growth with our current and new, while maintaining strong customer repayments. You are also expected to identify new commercial opportunities, manage marketing efforts and coordinate the execution of market research and analysis to create business plans based on commercial opportunities.

Key Responsibilities

• Set and manage the overarching strategic direction, priorities and focus areas for sales commercial (sales, marketing and business development), cascading and ensuring alignment throughout EEA CDI.
• Manage consolidated country P&L commercial performance (primarily revenue and gross profit), with a secondary focus on driving overall EBITDA (given sales team core responsibilities for credit, product, operations, and CX outcomes).
• Where the country is underperforming on sales and commercial targets, manage turnaround efforts to remediate performance.
• Establish a best-in-class commercial operating model, with a high-impact and right-sized organizational structure, tools, reports, standards and systems.
• Lead our go-to-market strategy through understanding our customers, the market and competitive landscape then determining competitive positioning with regards to products, prices, channels and locations.
• Develop and lead a team a commercial team (including State Managers) on a local, regional and national level, with full responsibility for the team’s workplan, coaching and professional development.
• Lead and oversee strategic projects to improve commercial performance.

Detailed Responsibilities

Strategy, Planning & Budgeting

• Set and manage the overarching strategic direction, priorities and focus areas for commercial across EEA CDI over the short, medium and long-term.
• Develop the commercial strategy to drive efficient customer acquisition and revenue growth throughout EEA CDI, including directly owning key inputs with our go-to-market strategy (locations, distribution channels, marketing, partnerships etc.) and collaborating cross-functionally to determine other key strategic inputs (e.g. product, pricing, CX, etc.)
• Ensure regions have localized strategies in line with the country strategy and have robust plans to deliver the country targets, including allocating sufficient investment and resources to reliably execute.
• As part of the management team, provide thought partnership for cross-functional leads, provide input into strategies, act as a key stakeholder on cross-functional decisions and ensure that core commercial and enabling functions align with the sales strategy.
• Develop the sales, marketing and business development team budgets, and track departmental expenditures, financial goals and budgets.
• Where required, both lead and oversee strategic commercial projects to drive sales growth across EEA CDI.

Governance, Reporting, Analytics & Performance Management

• Continuously manage country P&L performance, including:

• Primary focus on revenue (though sales volumes, kit mix and price), gross profit (through maximizing sales of higher margin withs with a lower COGS) and cost of sale
• Secondary focus on EBITDA, given sales team core responsibilities for credit, product, operations, and CX outcomes.
• Set the overarching sales target setting process, approve regional sales targets.
• Oversee the development of reports, analysis and insights for financial performance and other operational KPIs for sales (per sales manager / agent, active agents) and marketing (brand health, marketing spend, referrals, etc.).
• Establish the overarching governance framework to track performance against commercial goals, lead national] governance forums and hold State Managers and other departments accountable for results and plans.
• Where there is underperformance, provide hands-on support to turnaround and make key decisions to remediate performance.
• Continuously monitor performance of other key functions that drive sales, including product, pricing, sales, distribution, portfolio health, customer experience, software, and service with potential partners, working with them to take remediation action to address underperformance.

Commercial Operations

• Lead and manage development of a robust sales operating model, including:

• Develop procedures and policies for core sales operations functions (lead and opportunity management; recruitment and training, tools of trade, incentives, size and structure, government reporting and performance management etc.).
• Implement procedures and policies throughout the sales function, monitor and ensure compliance, continually test and improve.

• Lead and manage marketing operations, including:

• Lead market research, including the market and competitive landscape to identify analyze threats and opportunities.
• Segment EEA Nigeria’s customers and develop tailored strategies to target
• Identify trends in customer behavior closely following sales, product usage, customer retention, upgrades and competitors, leveraging this data to enhance our commercial strategy.
• Supervise all marketing channels and methods to ensure appropriate information is effectively communicated to external audiences (including leading campaigns).

• Establish and manage external partnerships, including negotiating ongoing contracts with suppliers and customers, managing and reviewing contracts and making recommendations regarding commerciality.

Leadership, Management & Culture

• Develop and lead a team of sales and commercial managers and analysts, including full responsibility for coaching and their professional development.
• Manage the team’s work plan and workload to ensure delivery of agreed goals.
• Help recruit, collaborate with, coordinate and train diverse teams such as Marketing and especially field sales and credit teams.
• Provide strong leadership, management and coaching for regional sales teams, including with support to other members of the Management Team

Required Skills & Experience

• Minimum of 10 years experience in progressive business leadership experience, with 3+ years leading a Commercial function (particularly FMCGs, MNOs & financial institutions)
• Strong commercial capability across sales and marketing (particularly in B2C), with a demonstrated history of leading and delivering strong commercial results.
• Outstanding leadership, having led large field-based sales teams and the ability to create a performance culture with strong governance, accountability and results.
• Strong understanding of the CDI commercial environment, ideally with time spent in various regions throughout CDI.
• General strategic, analytical and problem-solving skills, with the ability to set and communicate the strategic vision for commercial throughout the organization.
• Ability to lead high-impact cross-functional strategic commercial projects end to end (including planning, analysis, conclusions and implementation) to achieve results.
• Exceptional judgement and decision-making skills, with the ability to independently assess and take action to achieve results.
• Outstanding stakeholder engagement and communication skills, with the ability to develop relationships with key functional leads (especially Customer Finance, Customer Experience and Operations) but also with external strategic commercial partners.
• Demonstrated passion for our mission, values and customers!

Manager Expectations

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Qualifications:

• Bachelor’s degree in business administration / communications / marketing / journalism/ public Relations or Business.
• MBA an added advantage.

Language(s): 

• English
• French

Technology:

• Knowledge of the latest communications related software, applications.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted. 

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Title: Global Credit Operations Manager

Department: Global Customer Finance

Reporting Line: Head of Credit Operations

Location: Benin or Cote d’Ivoire

Job Grade: 16

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions providers in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE Power Corner; and develops innovative, off grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the Mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission 

• With EEA selling the lion’s share of its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
• The Global Customer Finance team supports all markets to manage the customer’s financial services journey and the credit cycle to deliver positive commercial outcomes and a positive customer experience.  Within the Credit Operations Team of Global CF, we work on the standards, systems, tools and workflows used by our call centers, field teams and back-office teams to help support customer repayment.
• Credit Operations Managers within the Global Customer Finance department provide proactive, informed and results-oriented support to country Customer Finance departments (especially Heads of Customer Finance and Credit Operations Managers) on all areas related to achievement of targets, especially:  strategic planning, performance monitoring & analysis, action plan development and implementation, adoption of EEA standard tools and processes, day to day workflow management and monitoring, operational excellence, and capacity planning and development. 

Main Responsibilities:

• Operational Excellence.  The role is responsible to help inform the operating practice and ensure the adequacy of processes, systems, tools and team capacity in each EEA market to execute across the credit cycle.
  • Standards, Policies & Procedures.  Conceptualize, document & maintain EEA-wide Standard Operating Procedures (SOPs) and other core materials related to how our markets should manage credit operations routines and workflows within your area of subject matter expertise. Give material input to SOPs and standards developed by others within Global Customer Finance, or within other departments which relate to the customer journey and credit cycle.
  • Digital System & Tools. Materially support in translating Credit Operations workflows and standards to our Digital infrastructure including defining and prioritizing the business requirements for rules, features and workflows for internal mobile applications, call center tools, the account loan management system, and back-end data management platforms.
  • Training, Performance Management and Incentives.  Support the translation of credit operations processes and the escalation framework into global guidelines or standards on training materials, performance benchmarks and targets, and incentive and commission structures.
  • Localization & Configuration: Provide direct support to countries to localize strategies, processes and standards related to credit operations and the escalation framework, and support in documentation of configuration requirements for technical teams.
  • Standards Adoption.  Provide support in change management and adoption of new standards, tools and practices being rolled out for credit operations workflows.  Support country Credit teams to act in accordance with EEA’s credit operations policies, standards and best practices.
  • Innovation.  Where appropriate, lead or support in process design, piloting and scaling of new operations or workflow standards, tools, and other innovations in the credit cycle.
• Country Level Planning & Implementation
  • Action Plans:  Provide direct support to EEA markets on regular action plan development, including identification and prioritization of improvement areas, evaluation of current and future capacity requirements, and planning for adoption of global standards and tools.
  • Turnaround Scenarios:  Where needed, provide focused attention and support to underperforming countries in turnaround scenarios, including situation analysis, prioritization of interventions, alignment on key milestone dates and performance improvement indicators, and general implementation and tracking of progress.
  • Annual Planning: Contribute materially to the annual strategic planning process for the EEA Customer Finance department and at the country level regarding credit operations.
  • General Implementation:  and implementation, especially for those markets with limited planning or execution capacity or where implementation is dependent on Global tools and systems.   Ad hoc analysis or generation of tools, etc.
  • Day-to-Day Support & Troubleshooting:  Provide material support, backstopping and troubleshooting both for day-to-day credit operations and change management.
• Monitoring, Analysis & Insights
  • Performance Reporting.  Support the design and implementation of reporting which provides real-time, accurate views of activities across the credit cycle, and which supports credit workflow monitoring and team or individual performance management.
  • Performance Analysis.   Conduct regular analysis of credit operations, driving insights for decision makers.  This includes root cause analysis for underperformance, identifying opportunities for improvement in team performance and capacity, analyzing process efficiency and effectiveness, or more generally evaluating pain points and opportunities in workflows and the customer journey.
  • Compliance Monitoring
  • Best Practices and Insights.  Regularly share information on better and best practices, case studies or other insights which can inform strategies.
  • Cross-Functional Service Level Monitoring.   Support monitoring of cross-functional processes or services (such as the sales process, resolution of technical product issues, etc.) which impact repayment or credit operations effectiveness.  Work with stakeholders to close material and persistent operational or service gaps, where identified.
  • Ad Hoc Research & Analysis. In partnership with Country teams and global departments, support and in some cases lead ad-hoc or ongoing research & analysis related to credit operations, the customer journey in the credit cycle, and team member performance and or user experience.  Analyze or incorporate broader market and industry data, insights and benchmarks as appropriate.
• Fostering Credit Leadership & Culture
  • Credit Culture. Foster a strong credit culture and understanding of credit principles in the organization, particularly through training and capacity development, use of case studies, and facilitation of Credit Circles, workshops and other forums.
  • Leading Leaders.  Recognize, empower, mentor, challenge and encourage country leaders and managers in areas related to credit strategy and credit operations.   Share your knowledge, encourage innovation, and give meaningful feedback.   Apply a growth mindset and cultivate the same in credit leaders and managers in country.
  • General Capacity Development.  Directly support capacity development areas for global and country teams on credit operations topics, including (where requested) direct support on recruitment & onboarding and general support on development of training standards for specific Credit Operations standards and in general for credit topics covered within MySol Academy
• Cross-Functional Stakeholder Management
  • Stakeholder & Relationship Management.  Create and maintain positive working relationships with internal stakeholders within country and global teams, with open and effective lines of communication, and strong empathy for our internal customers.  Support our regular forums of country support calls, workshops and the Credit Circle, regular forums with global departments as needed.
  • Internal Advocacy.  Represent the Customer Finance’s credit operations perspective vis-à-vis Digital, Data, Finance, Sales and/or other Group functions and/or third parties and partners.  Advocate for support of Credit Operations priorities across global departments as needed.

Knowledge and Skills:

Experience:

• 5+ years of professional experience in a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 3+ years of domain experience in credit-related project management, credit operations, other data-smart lending operations based on commercial principles; exposure to individual micro lending technology is a plus.
• Can-do attitude, with a knack for problem solving and tackling big challenges that require both team collaboration and individual perseverance.
• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable insights.
• High level of professional curiosity; high level of interest in how to make processes and systems work to their best level and an aptitude to investigate and crosscheck information before acting on it.
• Strong and confident communicator who is equally capable of asking for support and guidance as well as sharing feedback, information, and knowledge with others.
• Detail-oriented, with an ability to help others check their work and maintain a high level of quality.
• Empathy and stamina in collaboration with a broad range of stakeholders including customers, customer-facing teams, leaders and managers across various business functions and units, and across a variety of cultural contexts.
• Familiarity with the nature of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• University degree required.  Degree in business, engineering, economics, finance, microfinance or a related subject is desired.
• Certification in a relevant topic (e.g. project management; process mapping/ optimization; Six Sigma, microfinance or credit management, SQL, data visualization) is a plus.

Language(s): 

• English written and spoken fluency required.
• French is a plus.

 Technology:

• Proficiency with standard Microsoft Office software packages (especially Word, PowerPoint, Excel) required.
• Experience with Tableau or other data visualization tools and approaches is a plus.
• Ability to develop and manage SQL queries work with other statistics packages is a plus;
• Experience in product management or practical scoping and development of digital and mobile tools for internal usage is a plus (especially those used by call centers or field-based team)

Please submit your application/CV in English.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!