Job Description – Creative Content Designer Location: Lagos, Nigeria
Application Deadline: Rolling
Position: Full-time
Team: Commercial
About ENGIE Energy Access (EEA)
ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and lifechanging services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.
With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.
engie-energyaccess.com linkedin.com/company/engieenergyaccess
Job Objective
The Creative Content Designer job description includes the entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos. You’ll be the one to shape the visual aspects of our Service Centers, Marketing Activations, POS Materials, Social Media Content and More. Responsible for preparing materials for assigned creative projects, that maintains consistency in brand message, style and tone. Projects include materials that will reside as Social Media content, may be digitally printed, appear as print advertisements, be used in trade activations, and in other media as assigned. Your graphics should capture the attention of those who see them and communicate the right message. For this, you need to have a creative flair and a strong ability to translate requirements into design.

Responsibilities, Deliverables and Activities Key Responsibilities:
●Shape’s the company’s visual identity by defining requirements, creating graphics including illustrations, GIFs, videos, logos, layouts and photos
●Create novel, eye-catching designs which improve brand equity, social media engagement and product sales

Deliverables and Activities
●Conceptualizing visuals based on requirements
●Creating images and layouts by hand or using design software
●Testing graphics across various media
●Researches topics or background through meetings with business units or subject matter experts, creative briefs and company information resources.
●Collaborates with business unit owners, product developers, external vendors, etc. to complete tasks for assigned projects, as well as all offline materials (print collateral and pdf collateral, building signage, etc.).
●Reviews and edits copy from internal customers throughout the organization ensuring that all material conforms to company’s style and brand standards
●Develops content for social media platforms, as well as marketing communication materials including trade activations and ATL ventures.
●Keeps up to date on industry trends and marketing news to make sure work is fresh and relevant as possible.
●Performs other related duties and participates in special projects as assigned.

Required Skills and Experience
●Bachelor’s degree in a discipline related to functional work or role with 2-3 years of relevant work experience or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
●Able to demonstrate ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job. Must be able to recognize anomalies and critical situations and respond appropriately.
●Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at a level of detail required to resolve issues of moderate complexity.
●Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. May require knowledge of or ability to quickly learn specialized software to complete work assignments. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.
●Should demonstrate good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.

Must be able to proactively listen to others to understand issues and situations. Must be able to clearly articulate business needs to both internal and external customers.
●Demonstrat strong design, layout, and editing capabilities. Requires very good understanding of Web-based technologies, printing, and other output media.
Highly Desired Skills
●Good people skills
●Ability to organize, multi-task and prioritize tasks
●Good interpersonal skills
●Proficiency in Corel Draw, Canva, Photoshop, videography, web design etc

Job Title: HSSE Manager

Department: Health Safety Security & Environment

Reporting Line: Country Director

Matrix Reporting: Global HSE Manager

Job Grade: 15

Location: Kigali, Rwanda

About ENGIE Energy Access (EEA)

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-africa.com

www.linkedin.com/company/engie-africa

Job Purpose/Mission 

This role will oversee both SHS, SBS and have a reporting line to the Country Director and Matrix report to the Global HSE Manager. S/he will oversee the country Health, Safety, and security areas with high diligence. In executing their role there will be a strong inclusion of Environmental, Social and Governance (ESG) deliverables.

The role will be responsible for risk management (31000 ISO) and implementation of strategies to mitigate potential hazards across the Solar Home Systems operations, field locations and including all other Company operations.

Key Responsibilities, Deliverables and Activities

Strategy

• Develop and execute a strategy for Health, Safety & Security in Rwanda.

• Set, curate, and communicate the global vision for HSSE in Rwanda.

• Own the HSSE budget requirements and ensure optimization of resources to attain best practices.

• Curate and implement a Health, Safety Security and Environmental strategy that will meet or exceed legislative requirements in Rwanda as well as applicable standards such as ENGIE Global Health and Safety rules, guidelines and ISO standards (31000,31030,45001, 14001, 9001) and industry best practice. 

• Identify and document HSSE regulatory requirements, implement internal / External HSSE Audits and monitor compliance.

• HSE assessment, review, and audit of all contractors and ensure strict adherence of (sub)contractor, vendors and service providers to ENGIE group HSSE requirements, including VPSHR and ILO requirements during prequalification, Service level agreement contract and execution phase.

• Ensure that all regulatory approvals and applicable licenses to operate are obtained and maintained for EEA to conduct its business activities.

• Conduct HSSE visits across operational sites, review, audit and ensure strict adherence to Engie HSSE Group Rules.

• Conduct security risk assessment exercises of existing MG sites (under construction or already in operation) and other operational sites.

• Create, Implement, and monitor mandatory training for all EEA staff, contractors and active vendors.

• Develop and implement health and safety procedures for the erection and installation of all SBS units at customer sites.

• HSE assessment, review, and audit of all contractors and ensure strict adherence of (sub)contractor, vendors and service providers to ENGIE group HSE requirements during prequalification, Service level agreement contract and execution phase.

Execution of HSSE Policies

• Support the creation of distinct and actionable behavioral change strategies that are appropriate for EEA employees, contractors and third parties, with a view to reducing HSSE incidents and other issues that may affect public and employee health, safety, security and the environment within which EEA operates.

• Remain alert to emerging issues and global trends that might benefit or otherwise impact individuals, and teams work to ensure a safe working environment for all team members and third parties connected with our business.

• Ensure strict compliance with all the Engie Group’s ethical and legal obligations to care for the health, safety and security of EEA’s permanent employees and subcontractors, including the duty of care arising from the Group’s international business travel policy.

• Ensure adequate field and site presence to ensure compliance to HSSE rules and guideline across all EEA Rwanda operations.

• implementation of training and development for improving job specific HSE competency requirements.

• Manage the selection of third-party H&S auditors, consultants, vendors and contractors.

Reporting and Incident Follow Up

• H&S database and matrices creation and management and provide required monthly statistical reports. Maintain HSSE action tracker, track the performance and progress of EEA action plans, programs and processes.

• Improvement of incidents reporting, lead timely incident investigations and response plans in order to reduce the likelihood of future occurrences.

• Create platforms and campaigns to improve HSSE incident and near miss reporting.

Emergency and Crisis Response and Communication

• Implement and maintain emergency response plans, identify possible emergency scenarios and contingency measures conduct drill exercises to assess sufficiency.

• Respond immediately to HSSE incidents / accidents ensuring risk mitigation strategies are implemented in a timely manner.

• Collect and analyze security related information from local and regional resources.

• Conduct field visits to investigate HSSE incidents and other public safety concerns within the location/area. Conduct Incident analysis and Return of Experience (REX) process.

• Craft detailed summaries of events as required to comply with ENGIE HSSE reporting criteria.

Team management

• Lead recruitment and retention of top talent needed to achieve HSSE ambitions in EEA in Rwanda; support training, mentorship, and development of HSSE competence for all EEA Rwanda staff.

• Collaborate with other Country & Global team to leverage best practices from & into Rwanda, implement international industry best practices and brainstorm solutions to common challenges.

• Set clear HSE goals, targets, and incentives to eradicate serious and fatal accidents and achieve the transformational journey to Zero Fatalities in EEA Rwanda operations.

REQUIRED QUALIFICATION & EXPERIENCE 

• Bachelor’s degree in occupational health, Civil, Mechanical or Electrical Engineering, safety and health, (OSH) and/or Security or any other related discipline.

• 4 years or more of HSSE experience in energy, construction, manufacturing, oil & gas, or mining sectors in a leadership role.

• Certification in the sphere of HSSE or related areas, including Behavioral Safety Management will be an asset.

• In-depth knowledge of relevant laws and regulations governing HSSE practices on large construction projects – regionally and locally.

• Ability to influence, inspire and motivate people who are not directly under your responsibility.

• Proficiency in Microsoft Office, database management, and the design of executive level dashboard / graphical displays in direct support of essential job functions.

• Good Knowledge various risk management tools e.g. HAZID, HEMP, HAZOP, HIRA etc.

• Mastery of root cause/failure analysis tools and their application for recordable events will be an added advantage.

• Experience in managing security personnel as well as security service providers.

• A valid drivers license as the job requires frequent travel across the country. 

Highly Desired Skills: 

• Good people skills 

• Ability to organize, multi-task and prioritize tasks. 

• Critical thinking skills

• Good problem-solving skills

• Strong attention to detail and ability to multitask. 

• Ability to influence, inspire and motivate people who are not directly under your responsibility. 

• Possess superior verbal, written, interpersonal, public speaking, facilitation and presentation communication skills when interacting with both internal and external stakeholders.

Additional Information/Conditions:

• Must be willing and able to comply with all ENGIE ethics and safety policies.

• Ability to climb stairs, ladders, and enter restrictive spaces as required to complete safety audits and assess job site conditions for working environment hazards.

• Ability to travel independently to field locations in EEA Rwanda across Rwanda or other locations as required. Up to 70% of the time.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Job Title: Head of Credit Operations 

Department: Global Customer Finance 

Reporting Line: Head of Customer Finance 

Location: Any EEA country of operation or Berlin (Germany) 

This position involves an estimated 30% to 40% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access 

About ENGIE Energy Access (EEA) 

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030. 

www.engie-energyaccess.com 

https://www.linkedin.com/company/3055106 

Job Overview 

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business. 

• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building. 

• Within the Credit Operations Team of the Global Customer Finance function, we work on operational standards, workflows, systems and tools for EEA’s dedicated call centers, field teams and back-office teams to help support customer repayment. 

• The Head of Credit Operations is a senior manager in EEA’s Global Customer Finance department. She/ he has an integral role in advancing EEA’s CF function through her/ his responsibility for EEA's financial services strategy and the development and management of related credit operations as well as for motivating and managing a team of dedicated professionals. Beyond, and in close co-operation with the Country Directors, senior managers of the Commercial and Digital functions and the Head of Customer Finance, she/ he is responsible for providing leadership, spirit and skills necessary for EEA’s CF operations teams in general, and Country Heads of CF in particular, to achieve their respective targets across the business.  

• The Head of Credit Operations and her/ his team focus on achieving both effectiveness (in terms of management of timely repayment) and efficiency (in terms of overall ROI of credit operations activities) of EEA’s credit operations across markets. The role is responsible for the deployment of adequate credit operations policies, procedures, guidelines, monitoring and reporting as well as general operational practice, case-specific action plans, team capability and capacity development within and bordering the Customer Finance function, to deliver results. 

Key Responsibilities  

• Credit Operations: Framework, Strategy and Standards. In alignment with the Head of Customer Finance enhance EEA's business case through an innovative, effective, robust, and customer-centric best-practice Credit Operations Framework and drive its implementation to deliver results:  

  • Credit Operations Framework. Develop and continuously refine EEA's Credit Operations Framework along the principles of commercial viability, subsidiarity, customer centricity, rule-based decision-making, and data-smart digitized workflows.  

  • Credit Operations Ownership. Own EEA’s Credit Operations Framework for implementation across the business. 
  • Financial Services Strategy. Drive the process of designing, implementing, scaling, managing and continuously innovating EEA's Financial Services Strategy (PAYGo plans, arrears-type loans, education loans, cash loans, insurance, etc.)  
  • Credit Operations Strategy. Drive the process of designing, implementing, and managing cohesive multi-stage Credit Operations strategies to be applied across the business. 
  • Policies, Standards & Procedures. As process owner conceptualize, document & maintain EEA-wide Credit Operations Policies, Standard Operating Procedures (SOPs) and other core materials in the form of a Credit Operations Handbook. 
  • Analytical Foundation. Substantiate EEA's Financial Services Strategy and its Credit Operations Strategy implementation through appropriate analytical foundation. -Credit Operations: Operational Excellence & Cross-Functional Agenda. In alignment with the Head of CF drive credit operations practice along the steps of the credit cycle:  

• Credit Operations Practice & Execution Support. Build, manage and iterate industry-leading credit operations across all markets guided by the credit cycle, including the structure, framework, policies, systems, routines, and tools which enable Country teams to execute on agreed objectives, as well as related on-the-ground execution support. 

  • Cross-Functional Agenda:  

    • Financial Product Specs. Provide material support to Country teams in areas such as financial product design, pilot and commercial launch, policy and process, partnership management, performance review as well as customer-facing and back-end operations.  
    • Digital System Specs & Tools. Lead the CF team in translating credit operations workflow and standards into Digital infrastructure specs. 

    • Service Level Monitoring. Identify cross-functional dependencies and agree on internal service level standards and escalation paths.  

    • Commission Systems. Translate credit operations results into global guidance on training materials, performance targets, and commission systems. 

• Localization & Configuration. Provide oversight and strategic guidance to countries in their localization strategies, processes and standards related to credit operations. 

• Adoption of Standards. Provide leadership and direction for change management and adoption of standards, tools, and practices on credit operations as they are rolled out.  

• Performance Reporting. Guide the framework of credit operations analysis and dashboards for real-time, accurate views of activities and their results across the credit cycle. 

• Deliver Against Targets. Take responsibility for and manage EEA’s Credit Operations on a commercial basis against agreed budget and targets including comprehensive, specific, and timely KPI reporting. 

• Country Level Engagement 

  • Annual Planning. Contribute materially to the annual strategic CF planning process. 

  • Action Plans. Provide direct support and guidance to EEA markets on regular action plan development to drive achievement of credit targets of the business.  

  • Turnaround Scenarios. Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance. 

  • General Implementation & Support. Provide direct support and coordination of Global Customer Finance resources for implementation of action plans and day-to-day support. 

• One Team Development 

  • Manage Direct Reports. Directly manage, coach, and develop a high-performing, motivated Credit Operations team (currently comprising six FTE). 

  • Country Capacity, Roles & Organizational Structure. Work closely with country teams to define the organizational structure, roles, responsibilities, and capacity needed for their Credit Operations function. 

  • Credit Culture. Foster a strong, customer-centric credit culture across the operation built on credit risk awareness and understanding of credit principles. 

  • Capability Development & Training. Directly support capability development areas for global and country teams on credit operations topics. 

• Active Participation in Cross-Functional Global Strategy & Governance, including: 

  • Monthly & quarterly business performance review 

  • Annual planning & budgeting & target setting for CF country operations 

  • Product strategy, Customer Journey, Go to Market Strategy, Digital Roadmap 

• Internal & External Stakeholder Management 

  • Internal Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.  

  • Internal Advocacy. In alignment with the Head of Customer Finance, represent CF’s credit operations perspective vis-à-vis other Group functions and/ or third parties and partners. 

  • Industry Engagement & Partnerships. Represent EEA’s credit operations and financial services expertise within the industry, including our partnerships in research. 

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers: 

• Deliver ambitious results: as a high-performing and accountable leader, you create an enabling environment for effective action and bold decisions which contribute to successful delivery of results. 

• Act with integrity: as an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness. 

• Inspire and mentor the team: as an inspirational leader you walk the talk. You empower and coach your team with trust and humility. 

• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.  

• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging. 

Qualifications and skills 

Experience: 

• 12+ years of professional experience in credit operations and portfolio management; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus 

• 8+ years of domain experience in credit or consumer finance operations or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology and experience in data-driven and digital financial services is a plus 

• Relevant experience in leading multi-cultural, decentral teams 

• Proven ability and agility to perform in a VUCA environment 

• Senior profile with commercial acumen and a can-do-attitude combining output orientation, number orientation, process orientation, customer orientation and team orientation 

• High level of professional curiosity; elevated level of interest in how to make processes work to their best and an aptitude to investigate and crosscheck information before acting on it 

• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance 

• Strong and confident communicator who is adept at cross-functional collaboration, sharing feedback, information, and knowledge with others when joint solutions are required 

• Empathy and stamina in collaboration with a broad range of stakeholders including customers and customer-facing teams across the business and its cultural contexts 

• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams 

Qualifications: 

• University degree required; master's degree in economics, agricultural economics, development economics, business, finance, microfinance, or a related subject is desired 

• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma; microfinance or portfolio management) is a plus. 

Language(s): 

• English written and spoken fluency required 

• French, Swahili, or Portuguese is a plus 

Technology: 

• Proficiency with standard Microsoft Office software packages is required 

• Experience with Tableau or other data visualization tools and approaches are a plus 

• Ability to develop SQL queries and/ or experience with other statistics packages is a plus 

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Job Title: Head of Operations

Department: Operations

Reporting line: Country Director

Location: Benin

About ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life- changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.

With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.

Job Purpose/Mission

The Head of Operations will report to the Benin Country Director, will sit on the Benin Management team, and be based in Cotonou, Benin. The position will oversee all Benin operations and work directly with Benin and Global sales, customer service and engineering teams on the ground to design, test, execute, analyze, and refine innovative operations systems and processes.

Candidates must have a passion for entrepreneurship, renewable energy, and sustainable development in Frontier Markets. The role will be working on critical projects with real and immediate impact and will have the opportunity to travel domestically and internationally to understand our customer base and attend training and workshops.

Responsibilities

S&OP Ordering Process Custodianship

· Ensure implementation of the company’s Inventory Planning & Ordering Policies

· Order stock monthly as needed, based on sales forecast, product failure rates, inventory on hand, and pipeline (on-order and in-transit) inventory.

· Planning & coordination of outgoing/incoming shipments including containers from China, and other incoming shipment (air freights, couriers) from other parts of the world to ensure timely and full compliance to laws and regulations per shipment imported / exported.

· Oversee, align, forecast, and improve workshop activities and facilities. Implement departmental and organizational policies and procedures to maximize Technical output

· Forecast technical equipment and capacity requirements and include in annual budgeting process for deliverables.

International Logistics and Customs Clearance

• Ensure on-time delivery of products from supplier (upstream supply chain team based in China) to Benin.
• Coordinate with all external partners and parties to clear and import products.

Inventory Management

· Ensure full implementation of the company's inventory management policy and guidelines.

· Provide visibility on stock position, aging pyramid, and management of slow moving and obsolete items (SLOBS) vs. Active Inventory items.

· Oversee monthly stock count and reconciliation of inventory with the Finance department.

· Accountable for maintaining inventory shrinkage within company target.

· Prepare and review long-term stock forecasts together with S&OP Manager to ensure constant availability of all stock items in the country.

· Manages Operational costs against budget by implementing cost efficient warehousing strategies, defining distribution routes, maximizing capacity by optimizing and combining transports, and defining take-back / reverse logistics structures

· Approves and monitors stock shifting (reshuffles or National Deliveries) between Zonal Warehouses within the country in case of stock shortages and/or ad-hoc sales promotions, with attention to related costs

· Implements centrally defined tools, processes, and procedures to monitor and enforce protection of company's stock items by ensuring preservation procedures are trained and implemented on the ground:

• Regular physical stock checks are conducted in all stock holding points in the country
• Warehouse & storage guidelines
•  Always engage activities to maintain stock discrepancies below 0.5% of total stock value (every month)
• Disciplinary action for missing stock items is taken accordingly - HR involvement
• Weekly, monthly stock validations as well as reporting for valuation cycles

Distribution & Logistics Management

· Devise strategy for in-country distribution to all service center and stock points

· Implement policies covering transportation, handling, storage, delivery and regularly measure performance.

· Accountable for availability of inventory in all stock points and service centers across the country.

Leadership

· You are part of a highly effective and top performing leadership team!

· Be a role model and leader in the organization by living our values and through active participation and collaboration with other management team members to meet Benin’s and Access to Energy’s goals.

· Be an active strategic thought partner on the management team with joint ownership in development and achievement of Uganda goals.

· Pro-active cross-departmental communication of challenges as they arise and proactive development of solutions to these challenges.

· Work effectively with other department heads to ensure all goals are met, specifically Product team and Commercial team, such as successful product launches or opening of new points of sale.

Team and Culture

· Manage and lead production, logistics, inventory management, quality assurance, and refurbishment teams of over 30 team members and build the team for scale and efficiency.

· Create a culture of teamwork with a focus on quality, honesty, and integrity and hold the team accountable to those standards.

· Ensure the team is fully supported, engaged and has the training & tools needed to be successful in their role.

· Suggest and implement changes in working conditions and use of equipment to increase safety and efficiency of department.

· Design and conduct operations team trainings and coordinate trainings with customer experience and commercial teams for full team focus on inventory management, minimizing shrinkage, health & safety, etc.

· Work with Talent and Admin teams to support in recruitment and admin related functions around recruitment and wider initiatives around team engagement and learning & development.

Quality, HSE, Waste Management

· Implement end-to-end product quality management in the value chain, including waste management.

· Oversee the full adherence to ENGIE Health Safety and Environment policies in Benin and measurement of related key performance indicators.

Tech-Ops, warranty claims, and process improvement

· Operationalize product failure diagnosis and warranty claims management policies and processes.

· Oversee production team and facilities to ensure high quality product outputs of sellable inventory and timely stock preparation and delivery.

· Oversee tech team and facilities to ensure high quality product repair and refurbishment for customer service in the field.

· Monitor and evaluate internal operation processes - collect feedback from stakeholders to continually evolve and improve.

· Manage end of product life activities such as collection of broken items (reverse logistics), setting up partnerships for recycling, and product re-use to demand fulfillment for maintenance and after sales services to optimize costs of warranty.

· Devise strategies together with Technical Operations to reduce inventory backlog of untested items (items waiting for testing), increase value of items tested and repossessions processed, and increasing general technical productivity.

· Design measurements and tools to monitor technical productivity on a weekly, monthly and ad-hoc basis as required.

· Determine and order spare parts for component level repairs and refurbishment on time to ensure work continuity and productivity.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Accountabilities

- Sales Target.

- Team Performance.

- Accountable for adherence of company’s policies and procedures.

- Accountable for adherence to the company’s budget.

- Accountable to check before approving all financial requests.

Knowledge and skills

Experience:

• 5+yrs experience in managing teams, ideally as a department manager/ Logistics Manager/Supply chain Manager/ Distribution Manager
• 2+ years’ experience in on-the-ground supply chain activities such as executing distribution, technical, inventory management etc.
• Knowledge of working tools as databases for inventory and logistics management (DBMS), ERP system like Dynamics Microsoft Navision (NAV), MRP I and II, SAP, EDI, VM; I, O365 (Excel, Access, Word, PPT, Mail) and others are highly considered.
• Comprehensive knowledge of laws and regulations pertaining to the importation and exportation of Solar Products within East Africa; EA import laws (EAC-CMA), Import Duty Tax regime (TRA), Bureau of Standards (TBS), Ports Authorities (KPA, TPA), and CFS / ICDs within in EA region.
• Knowledge of forecasting, demand management, cycle times, and highly skilful in planning of on-ground logistical activities for high efficiency.
• Working proficiency / Fluency in English is a must.
• Mature profile combining sales orientation, number orientation, product orientation, technical orientation and process orientation.
• Strong communication, presentation skills, negotiation, very good organisational and interpersonal skills, dynamic self-starter and team player

Qualifications:

- A minimum of Bachelor’s degree in Logistics & Supply Chain Management, Industrial Management, Production and Operations Management or related fields from a recognized University. A Master’s Degree is an added advantage.

Language(s):

Good verbal and written communication in both:

- French

- English

Technology:

- Experience in using Microsoft applications, computer, and smartphone literate.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job

requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

POSITION DESCRIPTIO 

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGO) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), 2.5 million customers and more than 12.5 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025. 

Job Purpose/Mission  

The Customer Finance Officer is fundamental to the successful implementation of our Customer Finance Strategy and in achieving our ambitious goals. S/he will work cross-functionally with a wide range of teams acting as the “eyes, ears and mouth” of the Customer Finance team. They’ll work extremely closely with the Commercial and Customer Experience to support in effectively carrying out Customer Finance related work by building out operational processes, systems and tools and making sure the right people get training and support to perform their role in the credit cycle and customer account management. They will work with the Customer Finance Manager to ensure application of operational best practices across the credit cycle. They will also lead (from the Customer Finance side) the implementation and operationalization of all strategies and initiatives developed by the organization. S/He will directly support with Customer Insights, executes surveys on various topics related to specific projects, activities and initiatives for customer and field team feedback, & manage scheme relationships. Further, S/he will manage all system payment issues and any other CF related adhoc tasks assigned.

Responsibilities: 

Operations, monitoring and support. 

• Work closely with Commercial, Customer Experience and Customer Finance teams to align on ambitious but achievable targets for Customer Finance activities in and out of the field.

• Help foster and encourage a “culture of credit”, understanding of and compliance to standards and performance management against credit KPIs amongst the field team and get regular feedback and ideas from this team to improve how we run our operations.

• Resolution of Customer queries and agents queries

• Field team digital tools optimization.

• Implement and track Customer finance activities and initiatives (g. home visits, repossessions, tamper response planning, field team compensation and other Ad hoc tasks as assigned

• Implementing the strategy for managing field visits, default, flow rates & reactivations

• Consistent and productive engagement with the Field Team

• Support with managing credit pilot designs, initiatives and implementation & reporting

• Manage credit campaigns and any CF Operations project deliverables

• Identify areas for potential Initiatives to optimize CF effectiveness and efficiency

• Conducting customer insights research and data analysis surveys

• Monitor performance and report on performance of all Customer Finance activity.

• Regular Deep dive analyses into our extensive data collections to improve different parts of the credit management cycle

• Generate reports on our Customer Finance related activities, identifying where we are behind/on-track to our plan and detailing action plans and next steps to improve performance.

• Identify areas of risk and under-performance in our Customer Finance Operations and make sure they are escalated appropriately

• Periodically carry out the field team compensation processing obligations including each week and month.

• Track SMS and promos success rates and resultant portfolio impact.

• Communicate on a regular basis with Line Manger to ensure alignment and have support for country strategies and escalations to other department or units

System design & continuous operational improvement  

• Identifying gaps in the current systems or areas for improving the efficiency and effectiveness of existing Customer Finance related processes.

• Lead the operationalization of new systems and process getting buy-in from the implementing team and ensuring they have the right tools and support to successfully roll out.

• Ensure that all current standards and processes are well documented, regularly updated, and made available to applicable team members for reference and development of training materials.

• Implementation & continuous improvement of Field Collection Tools

• Ensure the provision of ongoing training and development of teams

• Ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have adequate credit knowledge to mitigate credit risks

• Driving development and implementation of credit culture, inherent principles, and values in alignment with ENGIE’s purpose, principles, and values.

• Loans management in the system

- Act with integrity: As an ethical leader team member you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.  

- Inspire and mentor the team: As an inspirational team member and lead you walk the talk. You empower and coach your team with trust and humility.  

Required Skills & Experience  

• Minimum University degree in Economics, Banking, Finance, Accounting, Business or related field.

• 2 years’ work experience, in analytics, credit support or similar, particularly in sectors like retail financial services or any related field.

• Experience in working directly with commission-based agents will be an advantage.

• Strong interpersonal skills with high degree of clarity in communication.

• Experience in delivering training to large groups; designing the material, coordinating the participants and venue, facilitating the session, and following up with the participants for assessment.

• Ability to generate new ideas and bring them through to implementation in a structured way.

• Deep empathy for the customer and commitment to inclusivity, consumer protection, & responsible financial services within the context of creating a profitable, scalable enterprise.

• Commitment to spending time in the field to support and mentor field teams. 

• Strong analytical skills, attention to details and able to assess risk while protecting the interest of customers and the business.

• Leadership, management, organizational and people management skills.

Language(s):   

• Portuguese (basic English is a plus)

• Proficiency in one or more local languages is a big plus.

Technology:  

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

• Experience using data analysis tools eg. Excel, SQL, Python/R etc. To analyze processes/ performance and make suggestions & improvements is a big plus.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted. 

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Department: Commercial Department
Reporting line: Zonal Sales and Collection Manager
Location: Zones, Kenya

Job Purpose/Mission

The Zonal Sales and Collection Officer will be responsible for recruitment, retention and training of agents and support the zonal sales and collection manager in sales and collection.

Responsibilities

• Trainings of agents within the zones. 
• Conduct and support customer education clinics within the zone.
• Develop individualized training plans for underperforming agents through trade accompaniment.
• Develop new approaches and techniques for making improvements in training programs.
• Measure the performance of trainees after the session.
• Screen and recruit agents that have a commercial and Credit (collection) Personality.
• Support the update of training materials.
• Maintain and update records of training sessions.
• Schedule training of new and old agents.
• Stay updated with current market trends and the changing demands of the zone sale environment.
• Support the zonal sales and collection manager in the management of the sales and collection agents, and area agent leads in the sales and collection activities to deliver targets. 
• Working with tight deadlines and providing valuable input on projects to enhance and customize training processes to exceed operational needs.
• Diligently provide regular detailed status reports to your team while providing recommendations on corrective action if deliverables are in jeopardy

Knowledge and Skills 
Experience: 
• 3 years' experience within service subscription industry/Micro Finance/Asset financing leading a team. 
• Sales Success Track record 
• Loan Sales & Portfolio Management experience 
• Experience in the development of Sales Strategies and loan collection strategies
• Computer skills in a Microsoft Windows environment
• Good oral and written communication
• Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor
• Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity
• Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision
• Excellent organizational skills and attention to detail
• Agility and innovation 

Qualifications: 
• Diploma/Bachelor's degree. 

Language(s): 
• English 
• Kiswahili