Job Title:  Head of Operations 

Department: Operations 

Reporting line:  Managing Director 

Location: Kampala, Uganda 

Job Grade: HL 18 

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission   

The Head of Operations will report to the Uganda Country Director, will sit on the Uganda Management team, and be based in Kampala, Uganda. The position will oversee all Uganda operations and work directly with Uganda and Global sales, customer service and engineering teams on the ground to design, test, execute, analyze, and refine innovative operations systems and processes.  

Candidates must have a passion for entrepreneurship, renewable energy, and sustainable development in Frontier Markets. The role will be working on critical projects with real and immediate impact and will have the opportunity to travel domestically and internationally to understand our customer base and attend training and workshops.  

Responsibilities  

Leadership  

• You are part of a highly effective and top performing leadership team!  

• Be a role model and leader in the organization by living our values and through active participation and collaboration with other management team members to meet Uganda’s and Access to Energy’s goals. 

• Be an active strategic thought partner on the management team with joint ownership in development and achievement of Uganda goals.  

• Pro-active cross-departmental communication of challenges as they arise and proactive development of solutions to these challenges.  

• Work effectively with other department heads to ensure all goals are met, specifically Product team and Commercial team, such as successful product launches or opening of new points of sale.   

Team and Culture  

• Manage and lead production, logistics, inventory management, quality assurance, and refurbishment teams of over 35 team members and build the team for scale and efficiency.  

• Create a culture of teamwork with a focus on quality, honesty, and integrity and hold the team accountable to those standards.  

• Ensure the team is fully supported, engaged and has the training & tools needed to be successful in their role.  

• Suggest and implement changes in working conditions and use of equipment to increase safety and efficiency of department.  

• Design and conduct operations team trainings and coordinate trainings with customer experience and commercial teams for full team focus on inventory management, minimizing shrinkage, health & safety, etc.  

• Work with Talent and Admin teams to support in recruitment and admin related functions around recruitment and wider initiatives around team engagement and learning & development.  

S&OP Ordering Process Custodianship  

• Ensure implementation of the company’s Inventory Planning & Ordering Policies   

• Order stock monthly as needed, based on sales forecast, product failure rates, inventory on hand, and pipeline (on-order and in-transit) inventory.  

International Logistics and Customs Clearance  

• Ensure on-time delivery of products from supplier (upstream supply chain team based in China) to Uganda. 

• Coordinate with all external partners and parties to clear and import products. 

Inventory Management  

• Ensure full implementation of the company's inventory management policy and guidelines.  

• Provide visibility on stock position, aging pyramid, and management of slow moving and obsolete items (SLOBS) vs. Active Inventory items.  

• Oversee monthly stock count and reconciliation of inventory with the Finance department.  

• Accountable for maintaining inventory shrinkage within company target.   

Distribution & Logistics Management  

• Devise strategy for in-country distribution to all service center and stock points  

• Implement policies covering transportation, handling, storage, delivery and regularly measure performance.  

• Accountable for availability of inventory in all stock points and service centers across the country.  

Quality, HSE, Waste Management  

• Implement end-to-end product quality management in the value chain, including waste management.  

• Oversee the full adherence to ENGIE Health Safety and Environment policies in Uganda and measurement of related key performance indicators.  

Tech-Ops, warranty claims, and process improvement  

• Operationalize product failure diagnosis and warranty claims management policies and processes.  

• Oversee production team and facilities to ensure high quality product outputs of sellable inventory and timely stock preparation and delivery.  

• Oversee tech team and facilities to ensure high quality product repair and refurbishment for customer service in the field.  

• Monitor and evaluate internal operation processes - collect feedback from stakeholders to continually evolve and improve.  

We believe that great managers:  

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.  

• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.  

• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.  

• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.  

• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.  

Knowledge and skills    

Experience:  

• A minimum of 7 years working experience in Operations, Logistics or supply chain management preferably in Fast Moving Consumer Goods (FMCG)  

• Strong data analysis skills preferred.  

• Entrepreneurial spirit and collaborative nature. 

• Attention to detail, strategic thinker.  

• A passion for Access to Energy and our customers!   

• Prior experience managing medium to large sized teams is required.  

Qualifications:  

• A bachelor’s degree in a relevant field.  

• Master’s degree in a relevant field will be an added advantage. 

Language(s):   

• English.  

• At least one Ugandan Local Language. 

 Technology:  

• Prior experience with ERP systems is required (experience with SAP is an added advantage)  

• Prior experience with inventory management software is required. 

• Proficient in Microsoft Word, Excel and PowerPoint.  

• Prior experience with Microsoft 365 is an added advantage. 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.   

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!   

Job Title: Software Engineering Manager

Department: Digital

Reporting line: Head of software Engineering

Location: Kampala or Berlin or Naiorbi

Job Grade: 17

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose/Mission 

EEA is looking for a talented, self-starting tech lead to join the team to help deliver affordable solar power and financial services across Africa. This position offers a great opportunity to work alongside an elite team of engineers and business professionals and directly contribute to the success of a mission driven company with social and environmental impact. Candidates will get the opportunity to work in a diverse technology stack at scale and lead the evolution of at least one of our software products.

Responsibilities

· Line management of a sub-set of the software development team (4-6 direct reports).

· Contract management with external developers(freelancers) in collaboration with Head of Software Engineering

· Work with engineering tech-lead to put in place clear performance management framework and provide actionable feedback and goals for the technical team

· Grow and develop software engineers

• Establish upskilling and training path, growth path
• Structured coaching and mentorship plan
• Institute processes to address performance gaps and ensure the team is technically competent

· Together with tech-lead, ensure effective onboarding of new engineers

· Recruit software team for their pillar and maintain a pipeline of candidates

· Together with tech leads, resource Management to align with key delivery milestones

· Actively participate and understand the ROI of engineering efforts, understand the value creation and the priorities to the business.

· Contributing to team culture (within the product team and broader digital team)

• Communication
• Technical excellence and knowledge sharing
• Team bonding

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great leaders:

· Deliver ambitious results: As a high-performing and accountable leader, you create an environment enabling effective action and bold decisions which contribute to successful delivery of results.

· Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.

· Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.

· Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.

· Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Knowledge and skills 

Experience:

· At least 7 years of relevant experience of which 2 is in leadership role, with proven track record of leading a high performing engineering team

· Experience in resource management and capacity planning

· Practical and thorough understanding of the various software development methodologies, their application in different contexts and trade-offs

· Experience in hiring, onboarding and maintaining pipeline of engineers. Demonstrated ability to create suitable conditions to retain talent

· Knowledge of developer productivity tools and performance frameworks (DORA, SPACE, DevEx..) in the software space

· Ability to identify and address process gaps, culture issues and conflicts

· Hands-on, senior level competency of full-stack software development using relevant front and backend frameworks

· Entrepreneurial and forward thinking with ability to recognize the impact of technology in business

· Appreciation for detailed source code documentation and organized code structuring

· Software deployment pipelines and best practice (CI/CD)

· Excellent knowledge of computer algorithms and solid computer science fundamentals

Qualifications:

· Bachelors or Masters in a relevant engineering discipline (Computer Engineering, Software Engineering, Computer Science preferred) or comparable

Language(s): 

· English

· French is a plus

Our Technology stack:

· Web framework: Rails 5 , Django, flask, fastapi

· Mobile: Android Kotlin/Java

· Background task: Sidekiq , Celery, RabbitMQ

· Front-end: ActiveAdmin, VueJS, Angular

· API: Grape, Devise , DRF, FastApi

· TDD: RSpec , PyTest

· Search: Thinking Sphinx

· Storage: MySQL, Mongo, Cassandra, Redis

· Source Control: Gitlab selfhosted for git and CI/CD

· Deployment: Capistrano, Ansible

· Fresh Ideas Always welcome!

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Title: Head of People & Culture

Department: Human Resources

Reporting Line: CEO

Location: Any EEA Market

HL: 20

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025. 

www.engie-energyaccess.com   

www.linkedin.com/company/engie-africa 

Purpose / Mission

The HR Director at ENGIE Energy Access (EEA) is a high impact leadership position that will deliver EEA wide HR projects, support country HR Leads in finalizing projects and provide senior level HR business partnership. The right candidate is business savvy, with high expertise in the people and hard skills required for a highly functioning HR function.

This candidate will provide hands-on support to deliver on projects themselves and support the wider HR team in delivering on their projects. The successful candidate will have proven experience in leading disparate teams in multiple locations, providing mature support while leading by example. The job holder will also be responsible for leading the dissemination of company values to the entire team while working to restore confidence in the HR function. The future incumbent will be able to deploy and successfully steer implementation and execution of the ENGIE HR strategy, policies and processes, and so be a professional member of the ENGIE HR line.

You may be a great fit for this role if you are excited by:

• Acting as a HR business partner

• Providing quick turn arounds on challenging HR issues

• Solving HR puzzles related to all HR processes (compensation and benefits, talent development, corporate culture HRIS & tools, etc.), staff engagement and building trust.

• Leading HR and supporting a global leadership team in implementing the ENGIE HR strategy, polices and processes.

• Leading and inspiring the HR-team based on result orientation and accountability.

Scope of Work

Strategic Leadership of the HR Function:

• Define the HR Strategy for EEA in line with the ENGIE group HR strategy.

• Support EEA CEO to create a safe and enabling environment within EEA Senior Leadership Team.

• Be the link between EEA and Transformation & Geographies and Flexible Generation & Retail GBU and/or Regional Hub and/or ENGIE HR filière.

• Implement change management to achieve business and people goals/outcomes.

• Bring the HR, people, and culture perspective into key executive decisions.

• Drive and oversee workforce planning and lead organizational development projects that align with the business strategy.

• Provide strategic HR support, including leading the charge and addressing difficult Talent/HR issues with senior leadership at EEA.

• Provide leadership for the full HR line within EEA and develop and implement the ideal HR structure and resource plan to most effectively meet team and business objectives.

Compensation and Benefits:

• Define and continuously improve the employee value proposition and EEA reward policy.

• Finalize and launch the remuneration policy in line with the ENGIE Group policy, launch salary structures for all markets, and ensure implementation.

• Lead the compensation and benefits committee.

• Oversee a regular salary benchmarking exercise to ensure competitive positioning of EEA in our markets and provide business insights.

• Oversee job grading process and policy and ensure that job grades are communicated to all EEA team members.

• Connect and implements ENGIE Group policies.

Employee Engagement and Culture:

• Finalize the operationalization of the EEA Culture (incl. country and entity specificities) and make it living in collaboration with the EEA Head of Communication

• Support EEA CEO driving Engie and EEA culture within EEA Senior Leadership Team

• Drive employee engagement across the organization by creating active feedback channels, ensuring regular engagement surveys are conducted, supervising the team to implement meaningful action planning based on the findings.

• Lead the dissemination of findings from the engagement surveys and drive communication to the wider team on the survey results and the proposed action plans.

• Support cultural transformation through deployment of Group programs (Be.U@ENGIE , DEI Roadmap, Engie Ways of Working, Engie Ways of Leading) across EEA. 

Talent Management and Leadership Development:

• Design & implement the talent development strategy to deliver professional development and growth opportunities across all EEA employee types, including skills development, learning and development programming, career pathing, and succession planning for key leadership roles

• Build and implement leadership development and coaching programming

• Design and Implement meaningful performance management across the organization to ensure that we have a good understanding of our talent, can effectively identify and reward top talent, and address cases of underperformance

• Design recruitment, succession planning, and mobility programs to ensure business continuity and that we have the right skills and people to achieve business goals

• Connect with Flexible Generation & Retail & Group processes (ex: People & Position Review process)

Data and Tools:

• Implement follow-up on any Group HRIS & related processes (ex: Sezame)

• Propose and implement additional HR tools supporting our activities and not covered by Engie’s solutions (Leaves, expenses management)

• Create an HR repository of data that is and remains the single source of truth for HR matters

HR Business Partnership:

• Improve HR’s and standing with the rest of the business, providing clear guidance and direction on all HR matters in support of the business.

• Provide HR business partnering support to the Leadership Team and Country Teams

• Manage and mitigate senior level ethics risks N-1 and N-2 level

Country Team HR Support:

• Lead, mentor, guide and develop in country HR leadership to deliver key business objectives

• Work with country HR Leads to ensure that our internal policies support our people-forward approach while being compliant to labour laws across different markets.

• Define and roll out unified EEA HR Policies and an EEA employee Handbook that provide guidelines to HR practitioners across EEA.

• Provide nuanced HR support to all markets as required.

Knowledge and skills 

Experience:

• 15+ years working experience in talent management and development

• 15+ years experience in operational HR functions

• Excellent written and oral communication skills

• Experience in both “hard” and “soft” HR specifically job grading, remuneration package design, payroll management, etc.

• Successful experience as Talent Director or similar role with at least regional or global oversight

• An understanding of multinational companies or vertically integrated institutions operating in multiple markets

• Experience in company integration (preferred)

• Working experience in Africa and Europe

• Living/ practical experience in at least one country in Africa or similar market with Bottom of the Pyramid customers

• Experience with Hay Job Grading or similar job grading methodology

• Leadership and project management experience: we are looking for entrepreneurial candidates who have started or contributed significantly to a particular project, team, or new company and we especially value candidates who have seen projects through from start to finish, from design to scale up phase

Qualifications:

• Relevant degree or Masters. 

Language(s): 

• English (mandatory)

• French is more than a plus

Technology:

• Experience with HRIS, ATS or HR ERP systems

• Knowledge of talent systems and software, for example, performance management systems, etc.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Job Title: Customer Service Representative 

Department: Customer Experience 

Reporting line: Call Center Team Lead 

Location: Kampala -Uganda 

Job Grade: 11 

About ENGIE Energy Access! 

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.8 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025. 

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission 

ENGIE Energy Access prides itself on always putting the customer first; the Customer Service Representatives are at the forefront of providing world class customer service to our EEA customers across Uganda. As the main point of contact, the role is to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond their call of duty when required.  

Responsibilities 

Creating a Positive Customer Experience    

• Receiving customers and treat them with respect and dignity.   

• Receive incoming calls from EEA customers.  

• Be empathetic and compassionate while dealing and managing customers complaints. 

• Educate and emphasize customers about the finance agreement they are signing and the commitment they are making with EEA.  

• Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.   

• Make courtesy calls to EEA customers as may be required.   

• Endeavor to give all EEA customers great end to end customer experience.  

• Relationship management to increase client retention.   

• Always enter accurate and honest information into the EEA data systems.   

• Capture data of high quality that can be used to better serve our customers. 

  Product Knowledge    

• Learn all product details, specifications, prices, and capabilities to be equipped with all product information.    

• Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities.    

• Demonstrate the ability to diagnose and resolve technical issues with MySol products and other Accessories.   

• Should be able to demonstrate an in-depth understanding of the customer finance agreement.    

• Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.    

Administrative and Team Building   

• Escalate unresolved issues or questions to your immediate supervisor.    

• Support in building EEA conducive environment for both internal and external customers.    

• Provide ideas, feedback, and contributions to EEA Strategy on how to improve the customer experience.     

Assist in Sales / Cross Selling    

• Through creating good rapport with existing customers, he/she should be able to identify new sales leads and communicate to the sales team.  

• Cross selling to existing customers.

• Any other duties assigned to you by management.

Knowledge and Skills 

Experience  

• Conversant with use of computers.    

• Excellent interpersonal skills. 

• Should demonstrate both verbal and written communication (English)   

• Ability to work in teams or independently. 

• Critical thinking skills (ability to think outside the box)    

• Good problem-solving skills (solutions oriented)    

• Good influencing and negotiation skills.    

• Flexibility with ability to work under pressure to meet deadlines.   

• Willingness and desire to learn new ideas.   

Qualifications:  

• Degree or diploma in a relevant field from a recognized institution. 

Language(s):   

Must speak fluently any of the following language combinations   

• Luganda +Ateso + Kumam  

• Luganda+ Runyankore+ Rukiga+ Kinyarwanda  

• Luganda + Runyoro+ Rutoro + Rukonjo  

• Acholi + Langi + Alur (Luo)  

• Lugbara + Madi + Kakwa

• Luganda + Lusoga+ Lugwere+ Samia  

• Luganda + Lumasaba  

• Kupsabiny +Lumasaba  

Technology:  

• Good computer skills 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.    

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!  

Job Title: Logistics Officer 

Department: Operations 

Reporting line: Logistics Manager

Location: Kampala, Uganda 

Job Grade: 12

About ENGIE Energy Access 

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.8 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025. 

www.engie-energyaccess.com   

www.linkedin.com/company/engie-africa 

Job Purpose/Mission  

The Logistics Assistant is an integral part our Operations, the Logistics Assistant will support the Logistics Manager in the day to day running of the logistics requirements of Operations. Not limited to customs clearance, international shipping, Distribution planning and implementation, health and safety, process and policy implementation.

Responsibilities

• Support the Logistics Manager in handling customs clearance requirements.
• Support the Logistics Manager in shipment tracking and reporting the same in a timely and accurate manner.
• Inspect truck conditions before loading to the field and share job cards.
• Support the Logistics Manager in managing safety of EEA products in transit both locally and internationally.
• Work to reduce logistics costs in the operations department.
• Promote and improve best practice policies and procedures within EEA
• Champion Health and safety standards and practice at all times.
• Support the Logistics Manager in demand forecast and planning.
• Follow up on pending shipments and advise statuses to the Logistics Manager.

Knowledge and skills: 

  Experience:

• Must have a Bachelor Degree in Logistics, transport, Supply chain management.
• Familiarity with East Africa Customs clearance processes.
• Experience in working in a busy environment.
• Relationship management with external and internal stakeholders.
• Must be familiar with INCOTERMS.

Qualifications 

• Relevant University degree  

Language(s) 

• Proficient in written and spoken English.  

Technology:

• Microsoft suite - required.
• Trouble shooting
• ASSYCUDA

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!  

Job Title: Logistics Manager

Department: Operations 

Reporting line: Head of Operations 

Location: Kampala, Uganda 

Job Grade: 15

About ENGIE Energy Access 

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.8 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025. 

www.engie-energyaccess.com   

www.linkedin.com/company/engie-africa 

Job Purpose/Mission  

The Logistics Manager is an integral part of the Operations department. He/she must be attentive to detail, agile, ready to learn, grow and champion our logistics operations. He/she must be attentive to cost reduction, efficiency, in speedy deliveries, knowledge of customs procedure and harmonization codes, cargo & tax classification. He/she will also interface with forwarders, transport and will be a leader who leads by example with ethics and integrity. He/she will closely work with the Head of Operations to align operational needs to achieve efficiency. 

Responsibilities: 

Demand &Supply Forecasting  

• Analyze historical & existing data to develop accurate demand and supply forecasts. 

• Work closely with relevant stakeholders to accurately predict future requirements from manufacturers and suppliers  

• Ensure the SOP Process is properly followed and implemented while working closely with the head of operations  

• Make sure Demand &Supply Planning tools are accurately and timely filled and passed onto the HOD for review and approval  

• Work closely with internal functions to predict stock outs and immediately source from neighboring entities to avoid stock outs and or overstocks.

Clearing & Forwarding  

• Manage end to end clearing and forwarding process in coordination with contracted agencies  

• Manage C&F Supplier relationships  

• Properly assess tax worksheets, carefully study CPC, HSC codes to make sure we are accurately paying the right amounts  

• Develop and build strong relationships with regulatory bodies like URA,UNBS,et al  

• Prepare and follow through on exemptions and make sure we are compliant and within gazetted regimes at all times  

• Make sure there is proper documentation before clearances are done and make sure there are no errors that will lead to delayed clearances and penalties 

• Follow up on PVOCs and any other inspections required to facilitate the clearing and forwarding process 

Field Distribution  

• Design, manage and implement an efficient and effective distribution schedule & report to the HOD  

• Analyze the field stock distribution planner to effectively monitor stock availability at all points of distribution  

• Manage distribution cost to align within budget requirement & target  

• Manage & monitor while tracking 3pl providers to match to EEA requirements  

• Proper and accurate forecasting of field points of stock requirements while avoiding over stocks or understocks and share with HOD for approval

Reverse Logistics  

• Work with the HOD to build, run and account for efficient reverse logistics processes  

• Work with HOD to manage efficiently and effectively product returns on time in full while working with the data team to track accurately and report to the HOD  

• Work with the HOD to manage stock availability and forecast of SWAP stock 

Administration/leadership  

• Manage,train,mentor and lead a team to effect overall positive results  

• Keep track of license requirements, expiries and applications for HOD approval  

• Set goals,KPIs for your team and track them to full utilization  

• Keep track of department H&SE requirements and targets  

• Uphold the highest levels of ethics and integrity for you and your team  

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.  

We believe that great managers: 

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results. 
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness. 
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility. 
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening. 
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging. 

Knowledge and skills   

Experience: 

• Minimum 5 years of experience in a similar role  

• Previous team management experience is preferred.  

• Demonstrated ability to lead process change.  

• Ability to work in a TEAM setting.  

• Experience in working with large distribution channels and internal shipping agents.  

• Familiarity with tax laws and similar regulatory requirements  

• Ability to build and enhance relationships with external and internal stakeholders.  

• Good forecasting and demand analytics.  

• Strong data analytical and presentation skills.  

• Experience of working in a busy and fast paced environment. 

Qualifications 

• A bachelor's degree in business, Logistics and or Supply chain management 

Language(s): 

• English
• Any other language

Technology:

• Microsoft suite - required.
• ASSYCUDA
• SAP

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!