Companies and local authorities are now the first players to face the challenges of the energy transition. They must succeed in reconciling their economic challenges with the tangible actions for the climate demanded by civil society. In 2018, on the occasion of Imagine 2030, a collaborative dialogue with its stakeholders, ENGIE asked its customers how it could best support them in the face of these challenges. They wanted us to build affordable and simplified offers. And we listened.
Building a simplified offer
To make its offers easier to interpret, ENGIE has clarified its range of offers and is now focusing on 3 customer segments: cities and communities, industry and the tertiary sector. ENGIE has built an offer around three axes :
- Energy efficiency (“better efficiency”) to optimize the use of resources: this involves improving the efficiency and performance of our customers’ buildings, facilities and processes in terms of energy consumption, greenhouse gas (GHG) emissions, productivity and lifespan.
- Living environments (“better places”): this entails creating, improving and managing living and working places to make them more pleasant and more respectful of the environment. Our teams enhance the comfort and safety of buildings and industrial sites. In this way, ENGIE Solutions contributes to the creation of tomorrow’s industries, buildings, neighborhoods and cities, making them more resilient and better connected to their ecosystems.
- Greening energy (“Better energy”): the aim is to provide bespoke energy services that include the production, distribution, storage and supply of green and local energy (cogeneration, geothermal, wind, biomass, solar thermal/photovoltaic), in order to combine comfort, performance and the zero carbon transition.
In this area, power purchase agreements (PPAs) are a concrete tool for our customers: we offer long-term contracts for the supply of energy on demand, with a fixed price over a given period. This helps them protect themselves against price volatility and, by guaranteeing them energy from renewable sources, helps reduce their own carbon footprint. In 2019, ENGIE emitted 2.5 GW of corporate PPAs, five times more than in 2018.
As close as possible to our clients from the very beginning of their project
ENGIE offers its customers a new, global approach to enable them to make a successful zero-carbon transition. Alongside them, we build tailored solutions that we co-finance to make them affordable. Our teams are focused on offering:
- a detailed analysis of our customers’ needs and a thorough review of their energy use in order to drastically reduce their consumption.
- replacement of old equipment by smart and energy-efficient equipment.
- the supply of decarbonized energy on the basis of their consumption profile.
This approach, which is unique in the market, enabled us to achieve 11 to 14% growth in the customer solutions segment in 2019 in terms of operating income, with revenues of €19 billion1.