CLIENT CENTRICITY

With ENGIE Solutions, we offer a single point of contact, partner of our customers

By ENGIE - 20 February 2020 - 17:33

Listening to the client and working as closely as possible to his needs requires us to transform ourselves. With this in mind, ENGIE has reorganized its BtoB activities in France by creating ENGIE Solutions. ENGIE Solutions supports cities, industries and service sector companies by providing them with cross-cutting responses to the challenge of the energy transition through turnkey and tailor-made offers. Wilfrid Petrie, Executive Vice President, ENGIE Solutions, tells us more in this forum.

 

While global warming has become a major societal challenge, companies, citizens and governments are striving to achieve carbon neutrality by 2050. Our aim is to accelerate the construction of a society that is moving towards sobriety and efficiency in a harmonious manner. Companies and communities are playing a crucial role in this movement while meeting their short-term imperatives and contributing to a sustainable world.

 

To meet these challenges, ENGIE Solutions works with its customers – cities, Industries and companies in the tertiary sector beyond energy.

 

Performance of industries, comfort of use of buildings, attractiveness of territories

 

At the heart of our value proposition are the performance of industries, the comfort of use of buildings and the attractiveness of territories.

 

We are thus organizing ourselves to become our customers' privileged and trusted contact in renewable energies and services, through our ability to support them over the long term and across all the challenges facing them, by developing innovative solutions through new expertise and new offers and by committing ourselves to results.

 

In particular, this is achieved by being a single point of contact, a partner for our customers, and through a combination of complementary offers that enable us to offer global and tailor-made solutions.

 

 

The challenges: optimizing the use of resources, greening energies, and reinventing living and working environments.

 

We play a role throughout the entire value chain of our customers' solutions. Our 50,000 employees present throughout France (in 900 locations) are capable of intervening in a wide range of fields ranging from design to operation of infrastructures and services, as well as financing, installation and maintenance.


Every day, we demonstrate our commitment through our ability to operate in a wide range of fields, from design to operation of infrastructures and services, as well as financing, installation and maintenance.

 

This is why it is essential for us to balance economic performance with a zero-carbon objective that has a positive impact for everyone.

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