Grade:           HL11 

Job Overview 

As a CX Call Quality Analyst at ENGIE, you will be responsible for inspiring other Customer Experience (CX) teams to constantly improve the way they serve our customers. This is an exciting role which requires understanding of both our customer base as well as our CX teams. We are looking for someone with the determination and vision to embody our core values while always ensuring an Exceptional Customer Experience. 

Key Responsibilities 

• Monitor and evaluate inbound and outbound customer calls thus measuring the quality of the customer experience that each Zambezi One team member is providing to our customers. 

• Carry out Monthly Customer Satisfaction and NPS surveys for the Service Centers and Zambezi One. To determine the quality of the interactions provided to our customers. 

• Track issues in the quality monitoring systems or tools. 

• Provides timely feedback to improve performance and develop training programs through monthly reports. 

• Works with other internal teams to define quality metrics. 

• Complete the required evaluation forms; a checklist which covers key areas built into call processes such as product knowledge, technical skills, and creating positive CX experience. 

• Suggest and identify process improvements, continue to contribute towards improvement of customer experience through constructive feedback while maintaining positive relationships and integrity with the broader customer experience team. 

Required Skills & Experience: 

• Ability to keep customer top-of- mind. 

• Exceptional listening and analytical skills.  

• Displays a harmonious and cooperative spirit projecting energy and enthusiasm 

• Demonstrate a high level of professionalism and integrity 

• Outstanding written and verbal communications skills with proven ability to transcribe content from local languages into English while maintaining the data quality. 

• Competency in Microsoft office packages and Google products such as Forms, Sheets, Docs and Slides 

Highly Desired Skills: 

• 3 - 6 Months of experience serving in the customer experience team with a record of good performance in providing exceptional customer service. 

• Good product knowledge and troubleshooting skills. 

• Fluent in at least 2 of the following languages:  

• Lozi, Tonga, and Kaonde (added advantage if you can speak three of them.) 

Job Title:  Service Center Officer

Department: Customer Experience

Reporting line:  Service Center Coordinator

Job Grade: 11

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

The purpose of the Service Center Officer at ENGIE Zambia is to provide exceptional customer service and support, ensuring efficient operations and customer satisfaction at the service center.

Responsibilities 

• Provide an exceptional customer experience to Engie Energy Access (EEA) Zambia customers at all times
• Serve as a liaison between the customer and EEA
• Managing customer credit portfolios and ensuring catch ups are made at every engagement
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers • Supervise and monitor the disbursement of inventory (including accessories) in your Service Centre
• Maintain up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Receive, assess, ship voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into the EEA data system
• Assist with product development through conducting field tests and surveys when required
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Make courtesy calls to EEA customers as requested
• Ensure all EEA customers have a great end-to-end customer experience
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/manager
• Make courtesy calls to EEA customer as requested
• Ensure all EEA customers have a great end to end customer experience
• Managing administrative matters of the Service Center
• Adhoc duties as and when required by the manager or Head of Department

Knowledge and skills   

Experience: 

• Strong product knowledge and troubleshooting skills.
• Excellent written and oral communication skills
• Self-motivated and ability to multitask and work with minimal supervision
• Strong team player, with high work ethics and integrity and interpersonal skills
• Ability to work under pressure and willingness to learn
• Demonstrate a high level of professionalism and integrity

Qualifications: 

• Tertiary qualification i.e. certificate or diploma in any business-related field
• Customer Experience skills/ experience

Job Overview

The Technician will oversee the onsite operations of the Mini- grids.

Key Responsibilities

• Responsible for the operation and maintenance of Solar mini-grids, and servicing of electrical components such as batteries, PV modules, Inverters, Chargers, Electrical wiring, and all connected 3-Phase and Single-Phase loads.
• Preparing Technical reports
• Management of the Mini-grids optimization
• Install, maintain, modify and repair all electrical distribution system (like internal and external wiring connections) and associated electrical equipment.
• Identify electrical problems with a variety of testing devices
• Inspect and test electrical components such as smart meters and circuit breakers and do replacement accordingly when required.
• Replace wiring, equipment, or fixtures using hand tools and power tools
• Ordering, receiving of materials, completing work orders and recording materials utilized on jobs (inventory management)
• Connection to new customers by installing meters, poles and internal wiring.
• Working at height and proper use of Personal Protective Equipment
• Utilize blueprints, wiring diagrams and manufacturer’s installation manuals to complete assigned projects
• Support development of technical documentation
• Record all technical project delays that might be caused by developer or contractor for records.
• Follow state and local building regulations based on the current National Electric Code
• Maintain all electrical generation unit such as cleaning the PV/ Batteries installation, Generator maintenance
• Ensuring the site has good connectivity on VSAT and Fatbox
• Installing electrical appliances to customers to make sure they match grid requirements.
• Working on Safety issues (HSSE) for Sites based in operation and sites under-construction
• Conducting field interventions: site assessments, energy surveys and demand assessment. Based on field assessments and study reports, propose a field intervention to implement appropriate marketing strategies for electricity and electrical appliances.  This includes: acquisitioning and retaining of customers, facilitate use electricity for domestic and productive activities (electricity availability, metering and tariffs and methods of payment, safety, load management, etc.).
• Responsible for the operation and maintenance of Solar mini-grids, and servicing of electrical components such as batteries, PV modules, Inverters, Chargers, Electrical wiring, and all connected 3-Phase and Single-Phase loads.
• Install, maintain, modify and repair all electrical distribution system (like internal and external wiring connections) and associated electrical equipment.
• Identify electrical problems with a variety of testing devices
• Inspect and test electrical components such as smart meters and circuit breakers and do replacement accordingly when required.
• Replace wiring, equipment, or fixtures using hand tools and power tools
• Ordering, receiving of materials, completing work orders and recording materials utilized on jobs (inventory management)
• Connection to new customers by installing meters, poles and internal wiring.
• Working at height and proper use of Personal Protective Equipment
• Utilize blueprints, wiring diagrams and manufacturer’s installation manuals to complete assigned projects
• Support development of technical documentation
• Preparing Technical reports
• Record all technical project delays that might be caused by developer or contractor for records
• Follow state and local building regulations based on the current National Electric Code
• Maintain all electrical generation unit such as cleaning the PV/ Batteries installation, Generator maintenance
• Ensuring the site has good connectivity on VSAT and Fatbox
• Installing electrical appliances to customers to make sure they match grid requirements.
• Working on Safety issues (HSSE) for Sites based in operation and sites under-construction
• Conducting field interventions: site assessments, energy surveys and demand assessment. Based on field assessments and study reports, propose a field intervention to implement appropriate marketing strategies for electricity and electrical appliances.  This includes: acquisitioning and retaining of customers, facilitate use electricity for domestic and productive activities (electricity availability, metering and tariffs and methods of payment, safety, load management, etc.).
• Improve operational reliability for small and big productive users.
• Develop training materials for Productive use customers for new sites (PU operation and maintenance guide).
• Maintains engineering records, lists, and reports as required to ensure compliance with the customers schedule, adherence to the budget and adherence to procurement specification.

Knowledge and skills Experience:

• Excellent communication and interpersonal abilities.
• Excellent Reporting skills.
• An analytical mind with good organizational skills.
• Outstanding leadership skills.
• Experience in solar system design/sizing, installation, operations, and maintenance
•  Ability to work at height.
• Experience in industrial motor control systems
• Must have experience with Victron products and Victron Remote Management.
• Experience with single and three phase power.
• Ability to produce technical reports.
• Diesel genset maintenance.
• Computer applications
• Experience in industrial and domestic wiring (internal and exterior wiring)
• Troubleshooting skills
• Microsoft, Excel, power point and word.
• Data analytics
• High Safety standards (experience in safety standards)

Qualifications:

• Must have a Diploma in Electrical Engineering
• Minimum 5 years work experience in the Electrical field and working on heights
• Registered member of EIZ and has a valid practicing license.
• Must be computer literate
• Must have a driving license(defensive driving).

Language(s): 

• English
• At least one Zambian Local Language

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

La ENGIE Romania, dorim să venim în întâmpinarea nevoilor clienților noștri și să îi ajutăm să își atingă obiectivele, într-un mod eficient. Căutăm oameni talentați, care să pună clienții în centrul a tot ceea ce facem.

În prezent, căutăm o persoană care să aibă bune abilități de comunicare și experiență în lucru cu clienții pentru a se alătura Serviciului Vânzări, în calitate de CONSILIER VÂNZĂRI ENERGIE ȘI SERVICII.

Dacă îți dorești să faci următorul pas în carieră, alături de o echipă competitivă și profesionistă, trimite-ne CV-ul tău. Ne poți ajuta să construim un ENGIE mai bun. Totul începe cu angajați remarcabili. Totul începe cu tine.

Ce vei face:

• Vei identifica și rezolva solicitările clienților, îi vei consilia sau îi vei orienta în vederea soluționării problemelor pentru care aceștia s-au prezentat, în vederea creșterii satisfacției și loialității lor;
• Vei primi, verifica și înregistra cererile și reclamațiile clienților;
• Vei solicita informații serviciilor conexe și vei elabora răspunsuri verbale, telefonice sau scrise la solicitările sau reclamațiile clienților;
• Vei modifica și actualiza bazele de date cu clienți casnici și non-casnici în baza solicitărilor clienților sau a corespondenței cu aceștia (schimbări de partidă, procesare contracte furnizare energie, procesare contracte prestări servicii, scanare documente);
• Vei opera stornarea facturilor clienților în baza contestațiilor consumului de către aceștia și vei refactura, punctual și manual, în regim de back office, cu aprobarea nivelului corespunzător delegărilor de competențe;
• Vei identifica clienții restanțieri și vei prelucra notificări de deconectare/reconectare, asigurând o permanentă legătură cu operatorul de distribuție în acest sens;
• Vei promova și vânde ofertele de energie și servicii.

Experiență, calificări, cunoștințe și abilități:

• Studii medii finalizate cu diplomă de bacalaureat;
• Experiență de minimum 1 an într-un post similar;
• Cunoștinte operare Microsoft Office, SAP (ISU și CRM);
• Experiență în lucrul cu clienții;
• Abilități de comunicare și prezentare;
• Capacitatea de a asculta și de a rezolva problemele clienților;
• Abilitați de lucru în echipă;
• Deschidere față de schimbare;
• Autonomie, inițiativă și implicare.

Reprezintă avantaj:

• Studiile superioare finalizate cu diplomă de licență.

Beneficii:

• Asigurare medicală privată pentru tine și familie;
• Acces la un program de dezvoltare personală și profesională;
• Tichete de masă;
• Concediu de odihnă extins, în funcție de vechimea în muncă.

Doar persoanele selectate vor fi invitate la interviu.

În cazul în care optezi să ne transmiți datele tale cu scopul de a candida pentru poziția menționată în prezentul anunț, te rugăm să iei cunoștință despre prevederile Notei de informare cu privire la prelucrarea datelor cu caracter personal ale candidaților: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf

Despre ENGIE

Grupul de companii ENGIE Romania activează în următoarele domenii de activitate: distribuţie şi furnizare de gaze naturale, producție din surse regenerabile și furnizare de energie electrică, precum și soluții verzi și servicii tehnice pentru instalaţii de gaze naturale şi centrale termice. ENGIE Romania şi filialele sale deservesc un portofoliu de 2 milioane de clienţi, operează o reţea de distribuţie de circa 22.600 km, deţin o capacitate de producție din surse verzi de 121 MW şi au 4.300 de angajaţi

What You Can Expect

As an Asset Management Analyst II, you will support our Asset Management team in overseeing a portfolio of renewable generation assets, including utility-scale wind, solar, and battery storage facilities. Asset Management includes the management of commercial strategies, control on asset performance, development, and coordination of asset optimization projects, tracking of profitability of the asset, contract administration, managing landowner relationships, and general overall operational purview of the fleet.

The Asset Management Analyst II will support the Senior Asset Management Advisor in the management of several assets, across different Independent System Operators (ISOs) and technologies. This role requires to be able to understand operating contracts (Power Purchase Agreements (PPAs), Long Term Service Agreements (LTSAs), Landowner Agreements, etc), to be a proactive problem solver with good analytical and organizational skills, with a special focus on process improvement, efficiencies in Asset Management, technical understanding of Wind, Solar, and Battery Energy Storage Systems (BESS) assets.

Key Responsibilities:

• Analyze and Optimize P&L: Understand main drivers (operational, commercial, market) of project P&L, propose and implement action plans for optimization, and develop gross margin assumptions for annual business plans
• Performance Analysis and Reporting: Analyze operational and financial performance data from wind, solar, and battery storage assets, identify trends and optimization opportunities, and prepare regular reports on asset performance and financial metrics
• Stakeholder Collaboration: Work with Operations, Engineering, and other teams to track KPIs, ensure compliance with performance benchmarks, and support asset optimization through interaction with ENGIE Trading/Energy Management
• Contract and Relationship Management: Manage contracts (Power Purchase Agreements (PPAs), Long Term Service Agreements (LTSAs), Asset Management Agreements (AMAs), Operations and Maintenance Agreements (OMAs), Landowner Agreements), support negotiations, invoicing, and payments, and ensure assets operate within compliance requirements
• Process Improvement and Cross-Functional Support: Focus on process improvement and efficiencies in Asset Management, support other Asset Managers, and collaborate with various teams (Operations, Finance, Legal, Trading, Origination) to align on asset performance and goals

What You’ll Bring

• Bachelor’s degree in Engineering, Economics, Business Administration or similar technical or analytics-based program
• Minimum two (2) years of relevant experience (electricity, power, or renewables)
• Experience with the electricity market structure and protocols of multiple Independent System Operators (ISOs)
• Experience in contract management (commercial, services, and technical contracts)
• Experience in P&L management
• Effective project management skills for cross-organizational coordination and business process improvement initiatives, with a deadline-driven approach
• Advanced analytical and problem-solving skills, including proficiency in Excel, and working with dashboards and database software (PowerBI, SQL, etc.)
• Excellent written and verbal communication skills, with a keen desire to advance the adoption and deployment of renewable energy solutions across North America

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically up to 20% of the time and with the need for some overnight trips
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $61,400 - $94,070 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.  

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.   

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@ENGIE.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status. 

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time. 

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

As an Asset Management Analyst II, you will support our Asset Management team in overseeing a portfolio of renewable generation assets, including utility-scale wind, solar, and battery storage facilities. Asset Management includes the management of commercial strategies, control on asset performance, development, and coordination of asset optimization projects, tracking of profitability of the asset, contract administration, managing landowner relationships, and general overall operational purview of the fleet.

The Asset Management Analyst II will support the Senior Asset Management Advisor in the management of several assets, across different Independent System Operators (ISOs) and technologies. This role requires to be able to understand operating contracts (Power Purchase Agreements (PPAs), Long Term Service Agreements (LTSAs), Landowner Agreements, etc), to be a proactive problem solver with good analytical and organizational skills, with a special focus on process improvement, efficiencies in Asset Management, technical understanding of Wind, Solar, and Battery Energy Storage Systems (BESS) assets.

Key Responsibilities:

• Analyze and Optimize P&L: Understand main drivers (operational, commercial, market) of project P&L, propose and implement action plans for optimization, and develop gross margin assumptions for annual business plans
• Performance Analysis and Reporting: Analyze operational and financial performance data from wind, solar, and battery storage assets, identify trends and optimization opportunities, and prepare regular reports on asset performance and financial metrics
• Stakeholder Collaboration: Work with Operations, Engineering, and other teams to track KPIs, ensure compliance with performance benchmarks, and support asset optimization through interaction with ENGIE Trading/Energy Management
• Contract and Relationship Management: Manage contracts (Power Purchase Agreements (PPAs), Long Term Service Agreements (LTSAs), Asset Management Agreements (AMAs), Operations and Maintenance Agreements (OMAs), Landowner Agreements), support negotiations, invoicing, and payments, and ensure assets operate within compliance requirements
• Process Improvement and Cross-Functional Support: Focus on process improvement and efficiencies in Asset Management, support other Asset Managers, and collaborate with various teams (Operations, Finance, Legal, Trading, Origination) to align on asset performance and goals

What You’ll Bring

• Bachelor’s degree in Engineering, Economics, Business Administration or similar technical or analytics-based program
• Minimum two (2) years of relevant experience (electricity, power, or renewables)
• Experience with the electricity market structure and protocols of multiple Independent System Operators (ISOs)
• Experience in contract management (commercial, services, and technical contracts)
• Experience in P&L management
• Effective project management skills for cross-organizational coordination and business process improvement initiatives, with a deadline-driven approach
• Advanced analytical and problem-solving skills, including proficiency in Excel, and working with dashboards and database software (PowerBI, SQL, etc.)
• Excellent written and verbal communication skills, with a keen desire to advance the adoption and deployment of renewable energy solutions across North America

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically up to 20% of the time and with the need for some overnight trips
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $61,400 - $94,070 USD annually

This represents the average expected pay range for a qualified candidate. 

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.  

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.   

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@ENGIE.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status. 

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time. 

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

As an Asset Management Analyst II, you will support our Asset Management team in overseeing a portfolio of renewable generation assets, including utility-scale wind, solar, and battery storage facilities. Asset Management includes the management of commercial strategies, control on asset performance, development, and coordination of asset optimization projects, tracking of profitability of the asset, contract administration, managing landowner relationships, and general overall operational purview of the fleet.

The Asset Management Analyst II will support the Senior Asset Management Advisor in the management of several assets, across different Independent System Operators (ISOs) and technologies. This role requires to be able to understand operating contracts (Power Purchase Agreements (PPAs), Long Term Service Agreements (LTSAs), Landowner Agreements, etc), to be a proactive problem solver with good analytical and organizational skills, with a special focus on process improvement, efficiencies in Asset Management, technical understanding of Wind, Solar, and Battery Energy Storage Systems (BESS) assets.

Key Responsibilities:

• Analyze and Optimize P&L: Understand main drivers (operational, commercial, market) of project P&L, propose and implement action plans for optimization, and develop gross margin assumptions for annual business plans
• Performance Analysis and Reporting: Analyze operational and financial performance data from wind, solar, and battery storage assets, identify trends and optimization opportunities, and prepare regular reports on asset performance and financial metrics
• Stakeholder Collaboration: Work with Operations, Engineering, and other teams to track KPIs, ensure compliance with performance benchmarks, and support asset optimization through interaction with ENGIE Trading/Energy Management
• Contract and Relationship Management: Manage contracts (Power Purchase Agreements (PPAs), Long Term Service Agreements (LTSAs), Asset Management Agreements (AMAs), Operations and Maintenance Agreements (OMAs), Landowner Agreements), support negotiations, invoicing, and payments, and ensure assets operate within compliance requirements
• Process Improvement and Cross-Functional Support: Focus on process improvement and efficiencies in Asset Management, support other Asset Managers, and collaborate with various teams (Operations, Finance, Legal, Trading, Origination) to align on asset performance and goals

What You’ll Bring

• Bachelor’s degree in Engineering, Economics, Business Administration or similar technical or analytics-based program
• Minimum two (2) years of relevant experience (electricity, power, or renewables)
• Experience with the electricity market structure and protocols of multiple Independent System Operators (ISOs)
• Experience in contract management (commercial, services, and technical contracts)
• Experience in P&L management
• Effective project management skills for cross-organizational coordination and business process improvement initiatives, with a deadline-driven approach
• Advanced analytical and problem-solving skills, including proficiency in Excel, and working with dashboards and database software (PowerBI, SQL, etc.)
• Excellent written and verbal communication skills, with a keen desire to advance the adoption and deployment of renewable energy solutions across North America

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically up to 20% of the time and with the need for some overnight trips
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $61,400 - $94,070 USD annually

This represents the average expected pay range for a qualified candidate. 

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.  

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.   

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@ENGIE.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status. 

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time. 

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.