HSE Intern

Are you looking for a meaningful internship? Come and live an ENGIE Business Experience !

ENGIE is a global reference in low-carbon energy and services. Together with our 96,000 employees, our customers, partners and stakeholders, we are committed to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions. Inspired by our purpose (“raison d’être”), we reconcile economic performance with a positive impact on people and the planet, building on our key businesses (gas, renewable energy, services) to offer competitive solutions to our customers.

ENGIE North Africa is hiring an HSE Intern.

What ENGIE North Africa offers you :

• The opportunity to have a meaningful internship where you can make a difference.
• Continuous mentoring – you will work with passionate people and receive both formal training as well as day-to-day mentorship from your manager
• ENGIE wants you to find a balance between work and private life by offering home working and an informal no-nonsense environment.
• Dynamic and inclusive work environment - employees are the core, we value every individual and encourage initiatives, promoting agility.
• You will get the chance to work into a multicultural environment in a cosy and comfortable working space and hybrid workplace enabling the employees to feel at home while having moments to concentrate or chat!

Internship Purpose:

The intern will support the Health, Safety, and Environment Manager on his daily tasks  in maintaining and improving safety and environmental compliance within the organization. This internship position involves assisting with implementing safety programs, and promoting a culture of safety and environmental responsibility.

Responsibilities:

1. Reporting on Health, Safety and Environment (HSE) performance indicators: follow-up with sites, data collection, analysis and follow-up using ENGIE, OMEGA and SYGMA tools.                                      

2. Management of information feedback and incident analysis.                            

3. Deployment of the “One Safety/On Team” tool to the Casablanca teams.                                         

4. HSE regulatory watch for Morocco and Senegal.                                     

5. Updating of Safety Management System documents: instructions, operating modes, procedures, etc.                                    

6. Optimize HSE communication (visual, digital and analog) throughout the geographical area and contribute to the development of a Safety Culture.                                         

7. Support in tender and/or project preparation phases (Optional)                                    

Education:

Bachelor’s degree in Environmental Science, Health and Safety of related fields

Skills:

• Basic computer skills, proficiency in MS Pack  
• Good communication skills 
• Basic knowledge of HSE regulations and best practices  
• Strong attention to detail  
• Adaptability  
• Ability to work effectively as part of a team, and independently  

Communication & Working Relationships:

The HSE Intern will work closely with the HSE Manager.

Tractebel est une société internationale d'ingénierie et de conseil qui propose des solutions intégrées pour des projets d'énergie et d'infrastructures durables. Notre expertise est reconnue dans le monde entier dans de nombreux secteurs tels que le nucléaire, les énergies renouvelables, l'électricité et le gaz, les réseaux électriques, l'hydroélectricité et les barrages, les ressources et l'approvisionnement en eau, le dessalement, les bâtiments complexes et de haute technologie, les infrastructures de transport, les ports et les voies navigables.

En associant la stratégie, la conception, l'ingénierie, les études sociales et environnementales, la gestion de projet et le développement interne d’outils numériques innovants, nous faisons équipe avec les entreprises et les autorités publiques pour créer un impact positif sur les populations et la planète.
 
Fort de plus de 150 ans d'expérience, Tractebel est aujourd'hui une communauté de plus de 5 500 experts passionnés à travers le monde, qui s'engagent en faveur d'une ingénierie éthique et de la lutte contre le changement climatique. Tractebel fait partie du groupe ENGIE, une référence mondiale en matière d'énergie et de services à faible émission de carbone.

Environnement de travail

Vous travaillerez en tant que planificateur de projet (Infrastructure Métro), depuis notre bureau de Bruxelles, au sein de notre département « Infrastructure des transports », le département de Tractebel qui conçoit/élabore principalement des projets liés aux routes, tramways/ (pré)-métros, aéroports, tunnels et ponts. Vous serez parfois aussi amené à travailler chez notre client.

En tant que planificateur de projet au sein de la cellule planning, votre mission consiste à orchestrer l’adaptation d’une infrastructure linéaire de tramway en un système de métro moderne.

Mission

Voici vos principales responsabilités :

1. Ordonnancement Opérationnel:
   • Prendre en charge une partie du projet (par exemple, un ensemble linéaire d’interventions) et élaborer un planning robuste.
   • Identifier le chemin critique et dégager des marges de manœuvre à travers 2 ou 3 scénarios de réalisation.
   • Collecter et consolider les hypothèses et contraintes, en utilisant des outils tels que MS Project et TILOS.

2. Collaboration Multidisciplinaire:
   • Travailler en étroite collaboration avec l’équipe commerciale, la maintenance, la logistique d’approvisionnement et les autorités délivrant des autorisations.
   • Prendre en compte les interventions des impétrants et coordonner les acteurs impliqués dans chaque domaine technique.

  Profil

• • Formation d’ingénieur industriel ou électromécanicien avec une expérience pratique sur chantier ou en bureau d’études.
  • Minimum 7 ans d’expérience dans la planification de grands travaux impliquant diverses techniques (génie civil, électricité, voie ferrée, équipements mécaniques) et de grandes infrastructures (routes, autoroutes, voies ferrées, aéroports, ports maritimes, etc.).
  • Capacité à analyser et à concevoir des scénarios de réalisation exécutables.
  • Pratique concrète de MS Project et de TILOS.
  • Esprit critique pour challenger les hypothèses existantes.
  • Aptitude au travail d’équipe et à la gestion des défis liés aux délais.
  • Maîtrise de la langue française (le néerlandais est un plus).
  • Expertise en Microsoft Office.

Are you finishing your (professional) bachelor or graduate degree in electromechanics this academic year and do not have more than 2 years of work experience? Would you like to build up expertise in the maintenance services of our power plants? Do you like varied projects and do you enjoy working in changing work locations?  Then this job is definitely for you!

We are looking for Technical Trainees (M/F/X) for our EMS (European Maintenance Services, part of ENGIE Generation Europe) which is responsible for the specialised maintenance of power plant turbines, alternators, high-voltage installations and boilers, among others.

WE OFFER YOU as Technical Trainee (M/F/X)

A 24-month rotation programme where you will  :

• Extensive on-the-job training and coaching by a mentor, senior experts and managers
• Further expand your technical knowledge as you will be doing maintenance in various Engie power plants and wind farms in Belgium and abroad (mainly France and the Netherlands).
• Through 4 varied missions in different maintenance sequences, find out what interests you most as a technical: working on large rotating equipment (gas and steam turbines), high and medium voltage equipment, boilers, pumps and fans and smaller aero-turbines 
• Starting together with 3 other trainees with whom you can exchange experiences and knowledge
• Get a permanent contract with:
  • a monthly indexed basic salary on top of which you will receive numerous bonuses depending on your work regime (shift premium), weekend work and/or overtime (allowance and compensation in leave days) and place of employment (mobility bonus)
  • an end-of-year bonus, double holiday pay and collective bonus
  • a service vehicle, mobile phone and data plan
  • meal vouchers
  • 33 days of leave and compensation days for weekend and overtime

YOUR PROFILE as Technical Trainee (M/F/X)

• You followed a professional bachelor or graduate degree in mechanical/electrical/electromechanical engineering
• You are a recent graduate or have 2 years' experience maximum
• You speak English, Dutch and/or French and are willing to learn the other national language.
• You are flexible in terms of working hours and place of employment. You are willing to do shift/weekend work during missions and to travel 30% of your time.
• You are in possession of driving license B

HR CONTACT: Nancy Mélin: nancy.melin@external.engie.com

MORE ABOUT US

ENGIE FLEXIBLE GENERATION EUROPE, an operational entity of ENGIE Group, is an expert in many specialist areas within the energy sector: around 1,400 employees manage, maintain and operate large-scale, highly flexible and high-performance natural gas, biomass, hydropower and CHP units owned by ENGIE in 7 European countries (Belgium, France, Italy, The Netherlands, Portugal, Spain and the UK). This entity is also able to develop new applications such as energy security using large battery storage systems or power-to-gas projects (biomethane, hydrogen, …).

In this way ENGIE FLEXIBLE GENERATION EUROPE wants to support the electricity grid to complement renewable energy, and it wants to help large industrial customers to make the transition to the most energy-efficient production process including the significant reduction of their CO2 emissions! . Be a key enabler of the transition towards carbon-neutral economy!

Talent Acquisition Specialist

About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,300 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our +120,00 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 areas of expertise:

• Asset management

• Energy transition services

• Energy supply & global commodities

• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

More info on GEMS Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

Context:

The GEMS Talent Team is currently looking for an experienced Talent Acquisition Specialist with international experience.

• Is getting to know new people really your thing?

• Do you have affinity with the Energy sector?

• Should “professional matchmaker” be your middle name?

• Would you like to join a fast changing environment with exciting recruiting challenges?

Then ENGIE Global Energy Management & Sales should definitely be your next stop.

Your impact and your mission: matching the best candidates (internally and externally) with vacancies in different parts of GEMS & ENGIE.

 As an Senior Talent Acquisition in GEMS in Belgium, you will play a key role in identifying, attracting, and hiring the best talent for our organization. You will collaborate closely with hiring managers and HR Business Partners to understand staffing needs, create effective recruitment strategies, and ensure a smooth recruitment process from start to finish. Your mission will be to build a strong talent pipeline and contribute to the growth of GEMS by sourcing and selecting exceptional candidates.

Role:

• Talent Acquisition Strategy: Partner with the HR Business Partner and business leaders to develop effective recruitment strategies aligned with business objectives and GEMS values.

• Sourcing and Networking: Utilize various channels, such as job boards, social media, professional networks, and referrals, to identify and engage with potential candidates.

• Screening and Selection: Conduct thorough candidate assessments and interviews, to identify the best fit for specific roles. As Talent Acquisition Specialist you are responsible for the full recruitment cycle from interview to offer.

• Employer Branding: Promote GEMS as an employer of choice and highlighting our unique value proposition. 

• Candidate Engagement: Build and maintain strong relationships with candidates, keeping them informed and engaged throughout the recruitment journey.

• Compliance and Diversity: Ensure adherence to recruitment policies, legal requirements, and promote diversity and inclusion in the hiring process.

• Continuous Improvement: Proactively seek feedback and implement improvements to the recruitment process for better efficiency and candidate experience.

So far you like what you’re reading?

• You are in charge of or participating to development projects to bring and maintain GEMS at a level of excellence in the field of recruitment with ENGIE Corporate HR departments or external service providers 

• You want to join a dynamic, friendly and demanding team?

Skills:

• You are result driven and not afraid to go the extra mile.

• You are autonomous, organized, rigorous and do not mind the administrative side of recruiting.

• You have strong analytical and assessment skills to identify top talent.

• You have excellent communication and interpersonal abilities.

• You are able to work in a fast-paced environment and manage multiple open positions simultaneously.

Education and professional background:

• You have a degree of higher education in HR or a related filed.

• You have a proven experience as an internal recruiter or a similar recruitment role, preferably within the energy or bank / trading sector & international environment ;

• You have the ability to communicate with different levels of seniority in the organization.

Languages:

Fluent in English and Dutch (French is a plus).

Travels:

Frequent travel to France.

Context:
Het GEMS Talent Team is momenteel op zoek naar een ervaren Talent Acquisition Specialist met internationale ervaring.

• Is het leren kennen van nieuwe mensen echt jouw ding?
• Heb jij affiniteit met de Energiesector?
• Moet “professionele matchmaker” uw tweede naam zijn?
• Wil je deel uitmaken van een snel veranderende omgeving met spannende rekruteringsuitdagingen?

Dan is ENGIE Global Energy Management & Sales zeker uw volgende stop.
Jouw impact en jouw missie: de beste kandidaten (intern en extern) matchen met vacatures in verschillende onderdelen van GEMS & ENGIE.

Als ervaren Talent Acquisition bij GEMS in België speel je een sleutelrol bij het identificeren, aantrekken en aannemen van de beste talenten voor onze organisatie. Je werkt nauw samen met rekruteringsmanagers en HR Business Partners om de personeelsbehoeften te begrijpen, effectieve wervingsstrategieën te creëren en te zorgen voor een soepel wervingsproces van begin tot einde.

 Rol:
• Sourcing en netwerken: gebruik verschillende kanalen, zoals vacaturesites, sociale media, professionele netwerken en verwijzingen, om potentiële kandidaten te identificeren en ermee in contact te komen.
• Screening en selectie: voer grondige beoordelingen en interviews met kandidaten uit om de beste kandidaat voor specifieke rollen te identificeren. Als Talent Acquisition Specialist ben je verantwoordelijk voor de volledige recruitmentcyclus van sollicitatiegesprek tot aanbieding.
• Employer Branding: GEMS promoten als favoriete werkgever en onze unieke waardepropositie onder de aandacht brengen.
• Kandidaatbetrokkenheid: bouw en onderhoud sterke relaties met kandidaten, zodat ze tijdens het rekruteringstraject op de hoogte en betrokken blijven.
• Naleving en diversiteit: Zorg ervoor dat zowel het wervingsbeleid en de wettelijke vereisten worden nageleefd, en bevorder diversiteit en inclusiviteit in het wervingsproces.
• Continue verbetering: zoek proactief naar feedback en implementeer verbeteringen in het wervingsproces voor een betere efficiëntie en kandidaatervaring.

Vind je het tot nu toe leuk wat je leest?
• Je bent verantwoordelijk voor of neemt deel aan ontwikkelingsprojecten om GEMS op een uitmuntend niveau te brengen en te houden op het gebied van rekrutering bij ENGIE Corporate HR-afdelingen of externe dienstverleners
• Je wilt deel uitmaken van een dynamisch, vriendelijk en veeleisend team?
 

Vaardigheden:
• Je bent resultaatgericht en niet bang om een stap verder te gaan.
• Je bent autonoom, georganiseerd, nauwgezet en hebt geen bezwaar tegen de administratieve kant van rekrutering.
• Je beschikt over sterke analytische en beoordelingsvaardigheden om toptalent te identificeren.
• Je beschikt over uitstekende communicatieve en interpersoonlijke vaardigheden.
• Je bent in staat om in een snel veranderende omgeving te werken en meerdere openstaande posities tegelijkertijd te beheren.
 

Opleiding en professionele achtergrond:
• Je beschikt over een diploma hoger onderwijs in HR of een gerelateerd vakgebied.
• Je hebt een aantoonbare ervaring als interne recruiter of een soortgelijke recruitmentrol, bij voorkeur binnen de energie- of bank-/handelssector & internationale omgeving;
• Je hebt het vermogen om te communiceren met verschillende niveaus van anciënniteit in de organisatie.
 

Talen:

• Vloeiend in het Engels en Nederlands (Frans is een pluspunt).

If you meet these requirements, then you are the talent we are looking for. Do not waste time! 

Apply by attaching your updated CV!

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provide equal employment opportunities for all individuals. 

 All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you. 

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, renewable energy, services) to offer competitive solutions to our customers. With our 170,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

We are a global leader in low-carbon energy and services. Together with our employees, customers, partners and stakeholders, we are committed every day to accelerating the transition to a carbon-neutral world, through more energy-efficient and environmentally-friendly solutions. Guided by our raison d'être, we reconcile economic performance with a positive impact on people and the planet by leveraging our core businesses (gas, renewable energies, services) to offer competitive solutions to our customers.

Within the HQ Internal Control Department of the ENGIE Group, we are recruiting :
An Internal Controller (M/F)

Position based in Paris La Défense or Brussels

Purpose

The Group Internal Control Department designs and deploys the group's Internal Control system, in order to provide reasonable assurance to the Group's audit committee regarding the control of activities, with regard to the objectives of:

• Compliance with laws and regulations in force and respect for internal policies,

• Reliability of accounting and financial information,

• Carrying out and optimizing operations.

Reporting to ENGIE's Financial Department, the primary mission of the Internal Control department is the deployment of internal control of the Finance Function and financial reporting (ICFR) following best practices, including data analysis and automation. The ambition is to gradually move from periodic internal control to permanent internal control.

Your missions

The Internal Control Manager places his action within the framework of the Internal Control Policy and the Group's operating model. Its main missions are:

• Supervision of the internal control performance of an entity or global Business Unit;
• The design, improvement and communication of the Internal Control system to the group's internal controllers and internal stakeholders. In particular, he/she develops the automated permanent controls of a sub-function/process of the financial department;
• Management of the annual self-assessment campaign: coordination with the 5 internal controllers of the regional Hubs, control testing and evaluation of Corporate activities;
• Analyzing incidents, conducting investigations and coordinating with other lines of defense (Ethics & Compliance, Audit, ERM, Risk Control);
• Coordination with the Statutory Auditors (for its scope);
• Contribution to the annual summary to the COMEX and the Group Audit Committee, integrating the financial and non-financial scope.

Interactions:

• Director of Group Internal Control (hierarchical reporting);
• Financial Director of Global Business Unit (Functional reporting);
• Corporate financial functions and shared service centers;
• Community of internal controllers and internal controllers of regional Hubs;
• Internal Audit, Company Risk Managers, Ethics/compliance/privacy;
• Auditors

Required profile

• 7 years of experience in Finance: At least 1 experience in transactional finance (purchase to pay, order to cash, cash management, etc.) or in the deployment of financial information systems (ERP, Treasury, etc.).
• Mastery of accounting principles and associated IS, acquired in an international audit firm.
• At least 1 experience in a control function: internal control, audit, risk management, etc. Good knowledge of a control environment (for example Sarbanes Oxley, Bank, COSO, etc.).
• Taking initiative/autonomy; synthesis/analysis; problems solving ; pedagogy/communication; teamwork and international networking
• Languages: Fluent French and English; Knowledge of another European language is an asset.
• Travel (5 to 20%).

Linkebeek Belgium – Site Transformation Project Manager

Are you excited about embarking on a journey with us towards a carbon-neutral world?

We are seeking a collaborative colleague who is passionate about making a positive impact on ENGIE Laborelec's success and overall performance. If you have a deep interest in the energy transition, power generation and technology, we urge you to explore this opportunity.

Bring your expertise, grow with us and build your career in a safe and diverse environment.

Who are we?

ENGIE Laborelec is a research and expertise center focused on electrical power technology, with a team of over 380 employees from different backgrounds. We are part of the ENGIE Group, and more particularly the entity ENGIE Research & Innovation. We support the entire electricity value chain, providing customized solutions to a diverse range of customers from various fields and industries. We are dedicated to achieving a net zero carbon future and finding sustainable solutions.

About the team

Our Facility team is committed to providing a safe, efficient, and well-maintained environment for our employees and clients. As we continue to grow, we are seeking a dedicated Project Manager to join our team and manage the development and improvement of our facilities.

What you’ll be doing

Your responsibilities as Site Transformation Project Manager

The Master Plan for the renovation of our Linkebeek site is a long-term strategic plan that outlines the vision, goals, and detailed plans for revitalizing and improving our site. This Master Plan serves as a roadmap for all renovation activities and typically includes project vision and objectives, site analysis and assessment, design and layout plans, budget and financial planning, regulatory compliance and permits, quality control and evaluation etc ...

As Site Transformation Project Manager you will be responsible for managing renovation projects. This includes planning, coordinating, and overseeing all aspects of renovation projects to ensure they are completed on time, within budget, and to the highest quality standards.

The project is situated on our site in Linkebeek.

You will report directly to the director in charge of Facilities.  

Key Responsibilities

• Project Planning and Development:
  • You develop detailed project plans, including scope, timelines, budgets, and resources.
  • You conduct site assessments to determine renovation needs and project feasibility.
  • You work with architects, engineers, and designers to develop renovation plans.
     
• Project Execution and Monitoring:
  • You oversee all phases of the renovation process, from demolition to final inspection.
  • You coordinate and supervise the work of contractors, subcontractors, and other stakeholders.
  • You ensure all work is completed according to design specifications, building codes, and safety standards.
     
• Budget and Cost Management:
  • You develop and manage project budgets, ensuring cost-effective solutions.
  • You monitor project expenses and implement cost-control measures.
  • You prepare financial reports and provide regular updates to senior management.
     
• Vendor and Contractor Management:
  • You identify, evaluate, and select vendors and contractors for renovation projects.
  • You negotiate contracts and manage relationships with external service providers.
  • You ensure all contractual obligations are met and work is performed to company standards.
     
• Compliance and Safety:
  • You ensure all renovation activities comply with local, regional and federal regulations.
  • You conduct regular safety inspections and enforce safety protocols on site.
  • You address and resolve any safety or compliance issues promptly.
     
• Stakeholder Communication:
  • You maintain clear and effective communication with all project stakeholders, including senior management, team members, and external partners.
  • You prepare and present project status reports, highlighting progress, risks, and issues.
  • You facilitate meetings to ensure alignment and address any project challenges.
     
• Quality Assurance:
  • You implement quality control measures to ensure high standards of work execution.
  • You conduct final inspections and ensure all punch list items are completed.
  • You gather feedback from stakeholders to assess satisfaction and identify improvement areas.

You will work alongside a supportive team, and will have access to professional development opportunities to help you grow in your own career.

If you identify with any of the following, we encourage you to apply!

Do you?

• Education:
  • Have a Master’s degree in Construction, Engineering, Architecture, or equivalent by experience.
• Experience:
  • Have a minimum of 5 years’ experience in project management or operation & maintenance activities in an industrial environment.
  • Have a proven track record of successfully managing large-scale projects.
  • Have successful experience in people management.
• Skills:
  • Bring strong project management skills, including planning, scheduling, and budgeting.
  • Demonstrate excellent organizational and multitasking abilities.
  • Have strong coordination skills
  • Bring effective communication and leadership skills.
  • Have operational knowledge of French, Dutch and English.
  • Bring good knowledge of building codes, regulations, and safety standards as a plus.

Here's a taste of what Laborelec offers you

• Flexible Working Environment: A green campus and hybrid workspace (3 days home working/week) offering flexibility for a good work/life balance. 
• Employee Resource Groups: An exciting position in a prominent research and expertise center, with the possibility of further career development within ENGIE.
• An inspiring work environment: Shared with bold colleagues from different backgrounds.
• Learning & Development: Growth is a big reason people choose to join our team. We provide opportunities through “lunch and learn” programs, training, coaching, mentorship programs, and other workshops.
• Benefits: 34 leave days, 5 days free care for sick children, linen ironing service...
• Wellness: You will have access to our fun room and fitness space for your enjoyment and well-being.

Where we work

Our headquarters is based in Belgium (Linkebeek, near to Brussels), and we have several branches in Europe (France, Germany & the Netherlands), LATAM (Chile) and MESCAT (KSA & UAE).

Our values : The 4B’s

• Be You, at Laborelec, we encourage you to be yourself and allow your skills and knowledge to shine through.
• Be Safe, keeping our employees safe is our top priority.
• Become, as a Laborelec employee, you can build your career.
• Belong, join our dynamic community at Laborelec and become an integral part of our team.

Our commitment

At ENGIE Laborelec, we are committed to building a team that reflects the diversity of the communities we serve, including people of all races, genders, ages, religions, disabilities, and sexual orientations.

We'd love to hear from you if this opportunity sparks your interest.

Your HR contact: Damien Colmant damien.colmant@engie.com

Job Title: Head of Credit Operations 

Department: Global Customer Finance 

Reporting Line: Head of Customer Finance 

Location: Any EEA country of operation or Berlin (Germany) 

This position involves an estimated 30% to 40% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access 

About ENGIE Energy Access (EEA) 

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030. 

www.engie-energyaccess.com 

https://www.linkedin.com/company/3055106 

Job Overview 

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business. 

• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building. 

• Within the Credit Operations Team of the Global Customer Finance function, we work on operational standards, workflows, systems and tools for EEA’s dedicated call centers, field teams and back-office teams to help support customer repayment. 

• The Head of Credit Operations is a senior manager in EEA’s Global Customer Finance department. She/ he has an integral role in advancing EEA’s CF function through her/ his responsibility for EEA's financial services strategy and the development and management of related credit operations as well as for motivating and managing a team of dedicated professionals. Beyond, and in close co-operation with the Country Directors, senior managers of the Commercial and Digital functions and the Head of Customer Finance, she/ he is responsible for providing leadership, spirit and skills necessary for EEA’s CF operations teams in general, and Country Heads of CF in particular, to achieve their respective targets across the business.  

• The Head of Credit Operations and her/ his team focus on achieving both effectiveness (in terms of management of timely repayment) and efficiency (in terms of overall ROI of credit operations activities) of EEA’s credit operations across markets. The role is responsible for the deployment of adequate credit operations policies, procedures, guidelines, monitoring and reporting as well as general operational practice, case-specific action plans, team capability and capacity development within and bordering the Customer Finance function, to deliver results. 

Key Responsibilities  

• Credit Operations: Framework, Strategy and Standards. In alignment with the Head of Customer Finance enhance EEA's business case through an innovative, effective, robust, and customer-centric best-practice Credit Operations Framework and drive its implementation to deliver results:  

  • Credit Operations Framework. Develop and continuously refine EEA's Credit Operations Framework along the principles of commercial viability, subsidiarity, customer centricity, rule-based decision-making, and data-smart digitized workflows.  

  • Credit Operations Ownership. Own EEA’s Credit Operations Framework for implementation across the business. 
  • Financial Services Strategy. Drive the process of designing, implementing, scaling, managing and continuously innovating EEA's Financial Services Strategy (PAYGo plans, arrears-type loans, education loans, cash loans, insurance, etc.)  
  • Credit Operations Strategy. Drive the process of designing, implementing, and managing cohesive multi-stage Credit Operations strategies to be applied across the business. 
  • Policies, Standards & Procedures. As process owner conceptualize, document & maintain EEA-wide Credit Operations Policies, Standard Operating Procedures (SOPs) and other core materials in the form of a Credit Operations Handbook. 
  • Analytical Foundation. Substantiate EEA's Financial Services Strategy and its Credit Operations Strategy implementation through appropriate analytical foundation. -Credit Operations: Operational Excellence & Cross-Functional Agenda. In alignment with the Head of CF drive credit operations practice along the steps of the credit cycle:  

• Credit Operations Practice & Execution Support. Build, manage and iterate industry-leading credit operations across all markets guided by the credit cycle, including the structure, framework, policies, systems, routines, and tools which enable Country teams to execute on agreed objectives, as well as related on-the-ground execution support. 

  • Cross-Functional Agenda:  

    • Financial Product Specs. Provide material support to Country teams in areas such as financial product design, pilot and commercial launch, policy and process, partnership management, performance review as well as customer-facing and back-end operations.  
    • Digital System Specs & Tools. Lead the CF team in translating credit operations workflow and standards into Digital infrastructure specs. 

    • Service Level Monitoring. Identify cross-functional dependencies and agree on internal service level standards and escalation paths.  

    • Commission Systems. Translate credit operations results into global guidance on training materials, performance targets, and commission systems. 

• Localization & Configuration. Provide oversight and strategic guidance to countries in their localization strategies, processes and standards related to credit operations. 

• Adoption of Standards. Provide leadership and direction for change management and adoption of standards, tools, and practices on credit operations as they are rolled out.  

• Performance Reporting. Guide the framework of credit operations analysis and dashboards for real-time, accurate views of activities and their results across the credit cycle. 

• Deliver Against Targets. Take responsibility for and manage EEA’s Credit Operations on a commercial basis against agreed budget and targets including comprehensive, specific, and timely KPI reporting. 

• Country Level Engagement 

  • Annual Planning. Contribute materially to the annual strategic CF planning process. 

  • Action Plans. Provide direct support and guidance to EEA markets on regular action plan development to drive achievement of credit targets of the business.  

  • Turnaround Scenarios. Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance. 

  • General Implementation & Support. Provide direct support and coordination of Global Customer Finance resources for implementation of action plans and day-to-day support. 

• One Team Development 

  • Manage Direct Reports. Directly manage, coach, and develop a high-performing, motivated Credit Operations team (currently comprising six FTE). 

  • Country Capacity, Roles & Organizational Structure. Work closely with country teams to define the organizational structure, roles, responsibilities, and capacity needed for their Credit Operations function. 

  • Credit Culture. Foster a strong, customer-centric credit culture across the operation built on credit risk awareness and understanding of credit principles. 

  • Capability Development & Training. Directly support capability development areas for global and country teams on credit operations topics. 

• Active Participation in Cross-Functional Global Strategy & Governance, including: 

  • Monthly & quarterly business performance review 

  • Annual planning & budgeting & target setting for CF country operations 

  • Product strategy, Customer Journey, Go to Market Strategy, Digital Roadmap 

• Internal & External Stakeholder Management 

  • Internal Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.  

  • Internal Advocacy. In alignment with the Head of Customer Finance, represent CF’s credit operations perspective vis-à-vis other Group functions and/ or third parties and partners. 

  • Industry Engagement & Partnerships. Represent EEA’s credit operations and financial services expertise within the industry, including our partnerships in research. 

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers: 

• Deliver ambitious results: as a high-performing and accountable leader, you create an enabling environment for effective action and bold decisions which contribute to successful delivery of results. 

• Act with integrity: as an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness. 

• Inspire and mentor the team: as an inspirational leader you walk the talk. You empower and coach your team with trust and humility. 

• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.  

• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging. 

Qualifications and skills 

Experience: 

• 12+ years of professional experience in credit operations and portfolio management; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus 

• 8+ years of domain experience in credit or consumer finance operations or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology and experience in data-driven and digital financial services is a plus 

• Relevant experience in leading multi-cultural, decentral teams 

• Proven ability and agility to perform in a VUCA environment 

• Senior profile with commercial acumen and a can-do-attitude combining output orientation, number orientation, process orientation, customer orientation and team orientation 

• High level of professional curiosity; elevated level of interest in how to make processes work to their best and an aptitude to investigate and crosscheck information before acting on it 

• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance 

• Strong and confident communicator who is adept at cross-functional collaboration, sharing feedback, information, and knowledge with others when joint solutions are required 

• Empathy and stamina in collaboration with a broad range of stakeholders including customers and customer-facing teams across the business and its cultural contexts 

• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams 

Qualifications: 

• University degree required; master's degree in economics, agricultural economics, development economics, business, finance, microfinance, or a related subject is desired 

• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma; microfinance or portfolio management) is a plus. 

Language(s): 

• English written and spoken fluency required 

• French, Swahili, or Portuguese is a plus 

Technology: 

• Proficiency with standard Microsoft Office software packages is required 

• Experience with Tableau or other data visualization tools and approaches are a plus 

• Ability to develop SQL queries and/ or experience with other statistics packages is a plus 

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!