SAP SuccessFactors id
9119
  Back

Intern, Renewable Energy Development

Posting date : 06/05/2024

Requisition ID : 25276


Intern, Renewable Energy Development

What You Can Expect

ENGIE’s North America’s Renewables group is responsible for identifying, screening, developing and evaluating business development projects in order to implement ENGIE’s growth strategy.  This may include Greenfield and project development, and asset/project acquisitions and/or divestitures.

 

As an intern, renewable energy development, you are responsible for supporting ENGIE North America’s Renewables in the development of large scale renewable energy projects in the US. You will have the opportunity to further develop professional skills, specifically, in the field of renewable energy. You will have the exposure to the electricity industry and experience with technical and commercial aspects of renewable energy project development.

 

  • Perform research and industry analysis
  • Assist the project team with project development activities for renewable energy projects
  • Review Request for Proposal (“RFP”) documents for renewable energy projects
  • Assist in the preparation of bid packages in response to RFPs
  • Carry out other duties as assigned

 

 

What You’ll Bring

  • Actively in university working towards a bachelor’s degree in which you completed courses in an engineering, business, environmental, or policy related discipline
  • Strong interpersonal skills
  • Strong organizational, prioritization and time management skills
  • Technical skills and ability to learn and adapt
  • Demonstrated ability to take initiative
  • Ability to communicate effectively, both written and verbally
  • Ability to handle multiple assignments on a timely basis with a high degree of accuracy
  • Ability to use company computer, be proficient with MS Excel and able to learn other software programs as required
  • Must be able to work up to 40 hours per week
  • Must have the ability to think analytically, present ideas professionally, and work in project teams

 

 

Additional Details

  • The internship work term will be from May 2024 to August 2024, full-time work schedule working 40 hours per week
  • This role is eligible for our hybrid work policy
  • Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing 
  • Must be willing and able to comply with all ENGIE ethics and safety policies 

 

 

Compensation

Salary Range: $21.00 – $31,00 USD hourly

 

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

 

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

 

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

 

 

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

 

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

 

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

 

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

 

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

Job Requisition ID on SAP SF
25276
Organization
Language on SAP SF
en_US
Job Contract
Job Posting Date
job_division_level_one
job_mapped_organization
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Intern, Solar Activities - Operational Data and Document Management Intern

Posting date : 03/05/2024

Requisition ID : 27087


Intern, Solar Activities - Operational Data and Document Management Intern

What You Can Expect

As our Operational Data and Document Management Intern, you will play a vital role in maintaining the accuracy of operational documents, analyzing data from our monitoring tools, and evaluating rooftop safety data. This internship provides an excellent opportunity to cultivate essential professional skills, especially in the realm of solar activites and asset management. The position requires a commitment of up to 40 hours per week. This internship program spans three (3) months, from May 2024 to August 2024.

 

 

  • Ensure all operational documents are accurately recorded in SharePoint
  • Track and manage requests to complete document folders
  • Analyze operational data from our current monitoring tools
  • Compare and contrast findings with data from our old monitoring tool to identify trends, discrepancies, and areas for improvement
  • Review data gathered from ENGIE rooftop safety assessments
  • Identify potential safety risks and propose solutions to mitigate them

 

 

What You’ll Bring

  • You are at least a sophomore pursuing a Bachelor’s degree in Data Analysis with a focus in Information Systems or related field
  • You are proficient in Microsoft SharePoint and data analysis tools
  • You have strong analytical skills and attention to detail
  • You are knowledgeable in safety standards, regulations, or renewable energy
  • You have exposure to legal business agreements

 

 

Additional Details

  • This role is eligible for our hybrid work policy
  • Must be willing and able to comply with all ENGIE ethics and safety policies

 

 

Compensation

Salary Range: $21.00 - $25.00 USD hourly 

 

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

 

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

 

 

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

 

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

 

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

 

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

 

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

 

Job Requisition ID on SAP SF
27087
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
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Credit & Collections Team Manager (I&C)

Posting date : 02/05/2024

Requisition ID : 27463


Credit & Collections Team Manager (I&C)

Exciting Opportunity: Credit & Collections Team Manager (Energy) - Leeds

 

About Engie

 

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

 

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

 

Purpose of the job

ENGIE are recruiting for a Credit and Collections Team Manager to provide directional team management for the I&C credit and collections team to be based in Leeds.  The job holder will be responsible for the management of overdue debt through the disconnections process and internal and external legal process.  This is a hybrid role, working full time Monday to Friday.  On offer is a competitive salary, bonus and benefits package.

 

Key responsibilities:

  • Fully responsible for the end to end reconciliation, resolution and collection of debt, including accounts that require monitoring as a result of continued non-payment (high risk accounts)
  • Assist the Head Of Collections & Recoveries to identify root causes of non-payment of overdue and disputed debts on specific customers to reduce the credit note provision
  • Responsibility for managing direct debit customers, payment runs and payment reconciliations to ensure timely payment is received from all customers or action taken where not received
  • Assist the Head Of Collections & Recoveries in producing weekly, monthly and adhoc reports
  • Assist the Account Management Team with resolving customer queries and leading the resolution of payment disputes
  • Resolution of complaints in conjunction with the complaints team
  • Assist with Business Projects, providing subject matter expertise
  • To provide management support to the I&C credit and collections team, leading tasks, ensuring people development and performance management

 

Experience and skills:

  • Proven ability to produce accurate work under tight deadlines
  • Microsoft Office proficient
  • Organisational skills
  • Highly numerate
  • Verbal reasoning
  • Able to manage conflicting priorities
  • Previous Team Leader experience is essential
  • Ideally a significant period of practical experience in a credit control team and / or in a financial environment

 

Qualifications:

  • GCSE English Grade C or above (or equivalent)
  • GCSE Mathematics Grade C or above (or equivalent)

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
 

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
 

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
 

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
 

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
 

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

 

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

 

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Job Requisition ID on SAP SF
27463
Organization
Language on SAP SF
en_US
Degree
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
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Debt Recovery Team Manager

Posting date : 02/05/2024

Requisition ID : 27461


Debt Recovery Team Manager

Exciting Opportunity: Debt Recovery Team Manager Leeds - Energy

 

About Engie

 

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

 

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

 

Purpose of the job

 

ENGIE are recruiting for a Debt Recovery Team Manager to be based in Leeds.  The job holder will be responsible for the management of overdue debt through the disconnections process and internal and external legal process.  This is a hybrid role, working full time Monday to Friday.  On offer is a competitive salary, bonus and benefits package.

 

Key responsibilities:

 

  • Supervise the Debt Recovery and Disconnections team including overseeing the warrant and legal process
  • Assisting and sometimes liaising with customers and their representatives in order to expedite the claim process and where possible recover the full outstanding or where appropriate achieve settlement of outstanding debt
  • Work alongside internal legal team on claims over £50k where necessary
  • Approve settlements and write-offs in a timely manner and authorise legal action, write offs and settlements within set delegations
  • Ensuring the Legal tracker and Debt Recovery tickets are maintained and that the team are working within the delegations of authority
  • Manage the full legal process with external solicitors
  • Act as main point of contact for external solicitors’ queries in respect of claims
  • Ensure expenditure related to the external legal process is controlled
  • Validation and sign off of Disconnection and External Legal Costs invoices including process serves and traces in line with DLAs

 

Experience and skills:

 

  • Working knowledge of gas and electricity industry processes across, SME and I&C.
  • Understanding of the customer lifecycle and interdependencies between Credit Control and interfacing departments.
  • Proven ability to organise and produce accurate work to tight deadlines.
  • Highly numerate and awareness of cost recovery.
  • Verbal reasoning skills
  • Microsoft Office proficient.
  • Able to demonstrate a practical approach to problem solving.
  • Ability to manage conflicting priorities.
  • Proven record of excellent customer service.
  • Quality and breadth of experience of credit control.
  • Preferable previous team leader experience

 

Qualifications:

 

  • GCSE English Grade C (or equivalent).
  • GCSE Mathematics Grade C (or equivalent).

 

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
 

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
 

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
 

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
 

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
 

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

 

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

 

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Job Requisition ID on SAP SF
27461
Organization
Language on SAP SF
en_US
Degree
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
  Back

Credit Control & Collections Associate

Posting date : 30/04/2024

Requisition ID : 27078


Credit Control & Collections Associate

Exciting Opportunity: Credit Control & Collections Associate in Leeds

 

 About Engie

 ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

 

About the role

The purpose of this role is to carry out Transactional work such as account reviews in order to resolve non-payment of energy bills for the Energy Supply division. The role will also cover tasks such as dealing with internal and external stakeholders, ad hoc requests from areas within Energy Supply. Analyse debt to understand how we can help drive good customer outcomes and maintain a low overdue position by improving payer performance.

 

ENGIE are recruiting for a Credit Control & Collections Associate based in Leeds . This is a Permanent role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

 

Key Responsibilities

  • Adherence to internal processes and risk frameworks.
  • Produce and maintain weekly reports showing activity on accounts that are in arrears.
  • Chasing payments via telephone, email and letters
  • Ensuring timely payment of debts
  • Reconciliation of accounts
  • Progression / resolution of customer disputes
  • Regular account reviews of aged debts to maximise cash collection and reduce aged debt.
  • To liaise with internal stakeholders within Energy Supply Division
  • To liaise with external parties to manage the Debt Collection process.

Key Requirements

  • Credit control experience
  • Strong verbal and written communications skills
  • Excellent attention to detail
  • Professional, confident and diplomatic when liaising with others
  • Intermediate – strong Microsoft Excel skills
  • Microsoft office efficient
  • Proven ability to succeed in a complex and dynamic environment
  • Energy industry knowledge (desirable)

 

What benefits we offer?

 Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.

 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

 

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

 

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

 

Job Requisition ID on SAP SF
27078
Organization
Language on SAP SF
en_US
Degree
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
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Intern, Construction Project Management - Renewables

Posting date : 25/04/2024

Requisition ID : 18002


Intern, Construction Project Management - Renewables

What You Can Expect

As an intern in our Westminster, CO office, you will work as a supporting key member of the Project Management (PM) and Construction Management (CM) team within the Utility-Scale Renewable Development business.

 

Every day you will support the Project and Construction Management staff with project start up activities for ENGIE’s project portfolio of wind, solar and battery storage projects.  

 

In this role you will be responsible for:

  • Reporting and project start up and closeout activities and exhibit reviews
  • Review and update process maps and documents for PM and CM activities and support the activities within the ProCore application system
  • As an intern you will travel to construction project sites as needed to shadow the Construction Manager or Senior site member on the work being done, audits, and safety inspections
  • Documentation of activities, create reports out of Procore, review daily reports for quality and non-conformance
  • Attend weekly Construction Project meetings

 

 

What You Will Bring

  • Actively in university working towards a bachelor’s degree in mathematics, science, engineering or similar technical or analytics based program
  • Able to work up to 40 hours per week
  • Strong communication and presentation skills
  • Proficiency in Microsoft Word, Excel, PowerBI, and PowerPoint skills
  • Ability to aggregate data on projects for reporting
  • Extremely organized, results-driven, consistent, and reliable attendance with the ability to manage time efficiently and a self-starter
  • Ability to operate with high energy and flexibility and able to manage priorities in a fast-paced, dynamic working environment
  • Strong technical writing capabilities, attention to detail, and organizational skills
  • Team player with the willingness to help others
  • Capability to collaborate across departments within the company and with external customers

 

 

Additional Details

  • The internship work term will be from May 2024 to August 2024
  • This role is eligible for our hybrid work policy
  • Must be willing and able to comply with all ENGIE ethics and safety policies 
  • Ability to travel up to 25% to construction sites

 

 

Compensation

Salary Range: $21.00 – $28.00 USD hourly

 

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

 

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

 

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

 

 

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

 

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

 

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@ENGIE.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

 

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

 

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

Job Requisition ID on SAP SF
18002
Organization
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
Job Posting End Date
  Back

I&C Client Support Advisor

Posting date : 25/04/2024

Requisition ID : 26819


I&C Client Support Advisor

Exciting Opportunity: I&C Client Support Advisor

 

About Engie

 

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

 

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

About the role:

The role holder will be responsible for the end to end management of Retail Ops processes for I&C customers from Customer Setup and Registration, to Metering, Consumption and Settlement, and through to Billing, Credit Control and Customer Service. Working as part of the I&C Specialist team, the role holder will become an expert in a minimum of two team processes and will ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.

Key responsibilities:

  • To manage a minimum of two team processes within the I&C specialist team ensuring that we adhere to team targets and SLAs.
  • Provide regular progress updates to the Senior Administrator and Team Leader ensuring all issues are escalated in a timely manner.
  • Responsible for interfacing with key customers and partners within agreed SLAs and in line with regulation.
  • Providing reporting updates and feedback to other Retail Ops teams ensuring overall Retail Ops targets are achieved.
  • To keep customers and partners regularly informed of progress, with consistency in communications and adhering to our policies at all times
  • To keep accurate, detailed and up to date notes, in all systems.
  • To adhere to internal policies, risk frameworks, industry compliance and other requirements.
  • To identify themes of process and system issues that are creating high volumes of queries, complaints, disputes and poor customer experience.
  • To take actions, working with other teams / departments if necessary, to improve customer experience
  • To ensure that all processes are operated in a timely and efficient manner with a focus to provide excellent customer service at all times
  • To provide a seamless handover of information to other teams.

Skills & Experience:

  • Excellent communication skills (including written and telephone skills).
  • Numerical skills.
  • Microsoft Office proficient.
  • Proven record of excellent customer service.
  • Able to produce accurate work within tight deadlines.
  • Proven organisational skills.
  • Self-management.
  • Results focus
  • Drive to achieve continuous improvements
  • Able to manage conflicting priorities
  • Awareness of wider ENGIE business is desirable
  • Passed probation period in current role within Retail Ops
  • Previous knowledge of a Retail Ops process area

Qualifications:

  • GCSE Maths and English Grade C (or equivalent) or above
  • Degree level (or equivalent), preferable

What benefits we offer?

 

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
 

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
 

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
 

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
 

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
 

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

 

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

 

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Job Requisition ID on SAP SF
26819
Organization
Language on SAP SF
en_US
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Job Contract
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