• Power the future, together with ENGIE!
• Join our ENGIE Retail,  Training & Change team
• Hybrid & located at our Freshwater Place offices in Southbank

ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams’ efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy solutions to households, businesses and communities.

Our global ambition, as a pioneer of the renewable energy transition, is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.

Zero. You may think it’s nothing, but to us at ENGIE… zero is everything!

The Opportunity:

Excellent new opportunity for a Training & Change Support Officer to join our Business Change team to design, develop, plan and conduct training and development programs to improve individual and organisational performance, initially on a 12 month fixed term contract.

You will also support the change team with embedding change.

You will report to the Sales Trainer and can work flexibly from the office and home – hybrid work model.

This is a full-time role but reasonable requests for part time will be considered.

Key Responsibilities:

• Deliver training sessions, engaging and guiding learners, and evaluating the achievement of intended learning outcomes.  This will include Delivering Train the Trainer sessions for onshore and offshore business trainers

• Conduct detailed training needs analysis to identify changes to skills and knowledge across the business due to projects being implemented and identify specific learning interventions required as a result
• Design and develop learning programs and resources using blended methodologies including online learning resources that meet the defined objectives and needs of the end users.

• Consult and collaborate with subject matter experts and stakeholders to plan, provide advice and scope requirements for the design and development of learning programs and resources.

• Maintain and update training procedure manuals, guides or course materials and schedule training; this will include collaborating with team members across the business.
   

About You:

To be successful in this role, you will have previous experience working on end-to-end learning projects including analysis, design, development, implementation and evaluation and be able to produce relevant reporting.  Ideally, you will have experience with training and uplifting sales and customer experience teams with contract centre environments.  You are able to work independently and collaborate as part of a team with excellent written communication skills with good attention to details.

Next Steps:

If you have the relevant experience and interested in the role, apply with a covering letter to address each of the key responsibilities and an up-to-date resume.

Only applicants with unlimited work rights in Australia will be considered.

Please note we consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths!

About ENGIE Australia & New Zealand:

ENGIE has operated in Australia since 1996 and is supporting the transition to a carbon-neutral economy by providing energy solutions to households, businesses and communities.

Globally, ENGIE has been driving innovation for more than 180 years. Today, ENGIE is changing the face of energy and services by creating and developing a diverse range of energy solutions, supported by global expertise, and delivered by local teams who understand their local markets.

In Australia we have an ambitious goal – to achieve net zero by 2045 by deploying renewable energy, hydrogen, storage and e-mobility infrastructure at pace, while leading the transformation from coal-fired power to a clean energy future at our Hazelwood Rehabilitation Project.

We have more than 1,000MW of low-carbon generation capacity and almost 3,000MW of renewable energy under development. Our retail business has more than 700,000 customer accounts across Australia.

ENGIE’s trading arm, Global Energy Management & Sales (GEMS) provides low-energy supply agreements, energy trading, risk management and asset management services to business customers.

Our Business Units

Thermal & Supply

• ENGIE Retail is one of Australia’s fastest growing energy retailers, with more than 700,000 electricity and gas customer accounts in Victoria, South Australia, New South Wales, Western Australia, The Australian Capital Territory and Queensland.
• ENGIE Retail offers simple and affordable energy plans for Australian households and businesses.
  They offer 100% carbon neutral plans certified by Climate Active where carbon emissions are offset from energy usage.
• Our gas power plants in South Australia are an essential component of our strategy to achieve a sustainable energy future, and we remain committed to optimizing their performance and reducing emissions while we invest in the energy systems of tomorrow.
• The Hazelwood Rehabilitation Project is a dedicated business stream leading the safe, stable and sustainable rehabilitation of the former Hazelwood Power Station and Mine, which ceased operation in 2017.

Renewables

• With 165MW of operating wind farms in South Australia and 3000MW of identified pipeline of solar, wind and large-scale batteries under development, ENGIE is making a sizeable contribution to the progress of renewable energy production in Australia.
• We strive for operational excellence in all aspects of green hydrogen production, including process design, equipment selection, and when up and operational in the optimization of our asset infrastructure. ENGIE and Mitsui are developing one of the world’s first industrial-scale renewable hydrogen projects to provide feedstock into Yara Pilbara Fertilisers' (Yara) existing ammonia operations near Karratha in Western Australia.

Energy Solutions

• ENGIE is building the future of electric vehicle fast charging stations in Australia for both fleets and the public. ENGIE is aiming to be operating 300 charging points across Australia by 2024.  With approximately 1,000 charge points scheduled to be installed by 2025, this will mean the ENGIE public rapid charger network will be accessible within 10km for around 80% of the Australian population, and our Fleet network will be helping business and government to accelerate their decarbonisation goals.

Global Energy Management & Sales (GEMS)

• GEMS provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.
• ENGIE is leading the Australian green corporate Power Purchase Agreement (PPA) market, with several high-profile partnerships including Coles, Pepsi, L’Oréal Australia, Sanitarium, Veolia and NAB.
• Ensures a secure and sustainable energy future for B2B clients in line with a low carbon strategy by supporting customers in the transition towards a carbon neutral economy by offering them innovative, competitive and green solutions.  As well as through providing best in class risk management services tailored to our customers’ individual needs.
• GEMS has expertise in energy supply and global commodities; risk management and market access; green & low carbon solutions; and asset management and flexibility services.

ENGIE SOLUTIONS MIDDLE EAST

ENGIE Solutions is part of the ENGIE Group, a global reference in low-carbon energy and services, with more than 96,000 employees.

At ENGIE Solutions, we believe in providing solutions, not just services. We bring to the table integrated, tailor-made, financed, technology-enabled, and data-driven facility management solutions that improve energy and asset performance for cities, communities, industries, and properties.

The company is committed to investing in countries through empowering the local workforce, implementing smart technology solutions and know-how, and delivering financed and guaranteed energy-efficient projects for our customers.

Industry: Facilities Management

Job Title: Data Center HVAC Technician

Position Reports to: Data Center Mechanical Engineer

Location: Saudi Arabia

SUMMARY: The HVAC Technician ensures the smooth, efficient daily on going monitoring and planned maintenance activities to all mechanical equipment that make up the data center environment by performing the timely and accurate completion of all the required work.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

• Responsible for adhering to and implementing all facility guidelines and procedures related to his work.
• Responsible for performing daily performance monitoring of electrical equipment during walk rounds.
• Responsible for following SOPs and EOPs during preventive and corrective maintenance.
• Responsible for executing Work Orders for minor preventive maintenance activities including non-invasive testing, Infra-Red (IR) analysis, inspections, lubrications, replacement of consumables, etc.
• Responsible for escorting Vendors at all times during major preventive maintenance and during reactive and corrective maintenance.
• Responsible for checking that the maintenance is performed with respect to the Method of Procedures (MoP) provided by the Vendor.
• Responsible for executing isolation, shut down, start-up, emergency shut-down  and restoration procedures of all facility equipment whenever needed.
• Responsible for responding to unplanned events and emergency scenarios, and for sustaining data center operations.
• Responsible for escalating emergency failures and alarms to Facility Maintenance Supervisor and Vendors.
• Report any detected malfunction or any required changes to the executed procedures in the Work Order once completed.
• Responsible for requesting necessary tools and parts for Work Orders execution and for returning tools and replaced parts once the work is executed.
• Responsible for maintaining tools in good conditions.
• Responsible for proper disposal of spares and consumables as per implemented policy.
• Advise on any enhancement to be made to the current SOPs, EOPs, and MoPs through formal change request.
• Responsible for executing any required change to the facility (set point, redundancy rotation, labelling….).

EDUCATION / CERTIFICATION / KNOWLEDGE:

• Diploma in Mechanics.
• Limited knowledge about engineering principles, design parameters, codes, and standards.
• Have a general understanding of electrical equipment in use in the data center (generator, UPS & batteries….).
• Very familiar with Health & Safety guidelines and procedures, especially for operating mechanical or energized equipment.

EXPERIENCE:

• Have minimum 7 years of relevant work experience in operating and maintaining data center mechanical equipment.
• Have experience in break fixing, dismantling and assembling parts and thus performing minor maintenance and workshop activities by hand such as changing bearings, windings, lubricating, replacing parts, testing, etc.
• Have experience in equipment commissioning, startup/shutdown, LOTO (Lockout-Tagout) and isolation, as well as performance monitoring and alarm management.
• Have experience in BMS monitoring and alarm management from equipment control panel.

SKILLS/ABILITIES:

• Demonstrated skills in diagnosis, analysis and problem solving.
• Ability to work a rotational on-call shift.
• Ability to work under pressure, adaptable.
• Ability to work in a team environment.
• Ability to diagnose root cause of equipment failures.
• Ability to communicate effectively with vendors who perform maintenance on the facility mechanical equipment.

ENGIE SOLUTIONS MIDDLE EAST

ENGIE Solutions is part of the ENGIE Group, a global reference in low-carbon energy and services, with more than 96,000 employees.

At ENGIE Solutions, we believe in providing solutions, not just services. We bring to the table integrated, tailor-made, financed, technology-enabled, and data-driven facility management solutions that improve energy and asset performance for cities, communities, industries, and properties.

The company is committed to investing in countries through empowering the local workforce, implementing smart technology solutions and know-how, and delivering financed and guaranteed energy-efficient projects for our customers.

Industry: Facilities Management

Job Title: Data Center Electrical Technician

Position Reports to: Data Center Electrical Engineer

Location: Saudi Arabia

SUMMARY: The Electrical Technician ensures the smooth, efficient daily on going monitoring and planned maintenance activities to all electrical equipment that make up the data center environment by performing the timely and accurate completion of all the required work. Perform all daily WOs generated from CAFM on time.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

• Responsible for adhering to and implementing all facility guidelines and procedures related to his work.
• Responsible for performing daily performance monitoring of electrical equipment during walk rounds.
• Responsible for following SOPs and EOPs during preventive and corrective maintenance.
• Responsible for executing Work Orders for minor preventive maintenance activities including non-invasive testing, Infra-Red (IR) analysis, inspections, lubrications, replacement of consumables, etc.
• Responsible for escorting Vendors at all times during major preventive maintenance and during reactive and corrective maintenance.
• Responsible for checking that the maintenance is performed with respect to the Method of Procedures (MoP) provided by the Vendor.
• Responsible for executing isolation, shut down, start-up, emergency shut-down  and restoration procedures of all facility equipment whenever needed.
• Responsible for responding to unplanned events and emergency scenarios, and for sustaining data center operations.
• Responsible for escalating emergency failures and alarms to Facility Maintenance Supervisor and Vendors.
• Report any detected malfunction or any required changes to the executed procedures in the Work Order once completed.
• Responsible for requesting necessary tools and parts for Work Orders execution and for returning tools and replaced parts once the work is executed.
• Responsible for maintaining tools in good conditions.
• Responsible for proper disposal of spares and consumables as per implemented guideline.
• Advise on any enhancement to be made to the current SOPs, EOPs, and MoPs through formal change request.
• Responsible for executing any required change to the facility (set point, redundancy rotation, labelling….).

EDUCATION / CERTIFICATION / KNOWLEDGE:

• Diploma in Electronics.
• Limited knowledge about engineering principles, design parameters, codes, and standards.
• Have a general understanding of electrical equipment in use in the data center (generator, UPS & batteries….).
• Have a general understanding of mechanical equipment in use in the data center (chiller, Computer Room Air Handler (CRAH), FCUs, chilled water pumps….).
• Very familiar with Health & Safety guidelines and procedures, especially for operating mechanical or energized equipment.

EXPERIENCE:

• Have minimum 7 years of relevant work experience in operating and maintaining data center electrical equipment.
• Have experience in break fixing, dismantling and assembling parts and thus performing minor maintenance and workshop activities by hand such as changing bearings, windings, lubricating, replacing parts, testing, etc.
• Have experience in equipment commissioning, startup/shutdown, LOTO (Lockout-Tagout) and isolation, as well as performance monitoring and alarm management.
• Have experience in BMS monitoring and alarm management from equipment control panel.

SKILLS/ABILITIES:

• Demonstrated skills in diagnosis, analysis and problem solving.
• Ability to work a rotational on-call shift.
• Ability to work under pressure, adaptable.
• Ability to work in a team environment.
• Ability to diagnose root cause of equipment failures.
• Ability to communicate effectively with vendors who perform maintenance on the facility electrical equipment.

ENGIE SOLUTIONS MIDDLE EAST

ENGIE Solutions is part of the ENGIE Group, a global reference in low-carbon energy and services, with more than 96,000 employees.

At ENGIE Solutions, we believe in providing solutions, not just services. We bring to the table integrated, tailor-made, financed, technology-enabled, and data-driven facility management solutions that improve energy and asset performance for cities, communities, industries, and properties.

The company is committed to investing in countries through empowering the local workforce, implementing smart technology solutions and know-how, and delivering financed and guaranteed energy-efficient projects for our customers.

Industry: Facilities Management

Job Title: Data Center BAS Operator

Position Reports to: Data Center Electrical Engineer

Location: Saudi Arabia

SUMMARY: Responsible to monitor, operate and maintain the BMS systems in the facility. Communicate faults/alarms to the proper channel and properly follow the escalation matrix.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

• Perform maintenance monitoring and operation of all building systems via the BMS System including: fire/life safety, mechanical (HVAC, plumbing, controls) electrical (lighting, UPS, PDU, generators, primary switchgear), cabling (data and Power), lighting and temperature controls systems, critical environments, digital systems (fire alarm).
• Maintaining, monitoring and performing preventive maintenance and continuous operation of all building systems including fire/life safety, mechanical (HVAC, plumbing, controls), electrical (lighting, UPS, PDU, generators, primary switch gear), emergency backup systems and hot water systems.
• Record readings and make adjustments where necessary to ensure proper operation of equipment.
• Analyze the operation of various systems, determine the cause of any problems/malfunctions and communicate for corrective action.
• Maintain effective communication with internal O&M team and NOC.
• Participate in emergency response and problem management. 
• Respond to incidents and mitigate the damage and obtain information on the cause of the problem as applicable. 
• Ensure that escalation is performed per the escalation plan.

EDUCATION / CERTIFICATION / KNOWLEDGE:

• Diploma in electronics, electrical or any related field.
• Working knowledge of computer applications including Word and Excel.
• Familiar with Health & Safety guidelines and procedures, especially for operating electrical or energized equipment.

EXPERIENCE:

• 3+ years related work experience, with BMS systems and controls.
• Must have hands-on experience in a data center/critical facility, including controls systems, mechanical and electrical systems.

SKILLS/ABILITIES:

• Demonstrated verbal/written communication skills.
• Demonstrated skills in diagnosis, analysis and problem solving.

What You Can Expect

As the Key Account Analyst, you will be the primary point of contact for ENGIE customers, promoting long-term relationships and ensuring a positive customer experience. You will be responsible for maintaining consistent customer contact, overseeing timely and accurate reporting, utilizing Salesforce Customer Care information, promoting new strategic initiatives, and advocating for the renewal process. Your role is crucial in providing customer satisfaction and using customer service data to achieve ENGIE’s customer service goals.

In this position, you will foster retention by ensuring a smooth customer journey and coordinating day-to-day issues related to ongoing services for ENGIE customers. You will arrange meetings with new customers to onboard and train them on ENGIE systems and processes, handle customer requests related to services and contract questions, and analyze customer inquiries to respond promptly and professionally. Serving as a customer advocate, you will provide feedback to customer relations management and other key internal stakeholders to assist in retention strategies and overall customer satisfaction. You will coordinate with relevant groups, such as sales, customer service, legal, and accounting, to resolve customer disputes. Additionally, you will assist with all aspects of contract management, transaction management, invoicing, and other functions to ensure complete customer satisfaction.

Your responsibilities will also include attending meetings and delivering yearly reports on customer progress, supporting customer renewal efforts and campaigns, and auditing the Aging Report to work with customers to resolve outstanding invoices older than 90 days. Success in this role requires strong analytical and communication skills to manage customer interactions effectively. You will play a vital role in fostering long-term customer relationships and ensuring that customer service goals are met, contributing to the overall success of ENGIE’s customer retention strategies.

What You’ll Bring

• A minimum of a two (2) year degree in which you have learned skills to be customer centric
• A minimum of two (2) years of relevant experience in sales or customer service with proven successful history in a directly related customer service role
• Knowledge and understanding of energy services, measurements, and technology

Additional Details

• This role is eligible for our hybrid work policy; or can be remote
• This role requires attendance at a customer site on an occasional basis
• Must be available to travel domestically up to 25% of the time and with the need for some overnight trips
• Must possess a valid U.S. driver’s license/clean driving record, and the ability to drive to customer locations within the state of California
• Must be willing and able to comply with all ENGIE ethics and safety policies
• This position consist of 5% of outdoor work, while performing the duties of this job, the employee is exposed to weather conditions

Compensation

Salary Range: $ 62,400– $ 95,450 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

PROFILE

• Master Degree, ideally in Engineering or Economics
• Minimum 3 years of experience as senior buyer/ project buyer in energy and utilities
• Demonstrable experience in project management
• Result driven
• Multi-tasking and organizational skills, with ability to prioritize objectives and tasks
• Analytical skills
• Ability to meet scheduled and demanding timelines
• Good communicator
• Flexible
• Fluent in Polish and English
• Strong safety and environmental awareness. Always take responsibility for the health and safety of yourself and your colleagues!

Detailed Responsibilities

• Steer all Procurement activities throughout the stages of the project
• Translate the project's business targets into a Procurement strategy in order to ensure the Procurement is technically and financially able to meet the overall aims of the project.
• Be committed to achieving and improving overall project performance whilst steering any actions needed to reduce risks.
• Guarantee all Group rules and policies are correctly applied throughout the project process

Steer all Procurement activities throughout the stages of the project

• Helps project teams to express their needs in order to draw up the list of project requirements
• Ensures risk assessments are conducted and implements corrective action plans where needed
• Helps define the project's Procurement strategy or tactics based on its technical requirements, translating project targets into Procurement targets
• Implements the Procurement strategy or tactics established for the project

Translate the project's business targets into a Procurement strategy in order to ensure the Procurement is technically and financially able to meet the overall aims of the project.

• Is involved upfront (Business Development phase) to get suppliers’ best offers and increase ENGIE competitivity
• Makes savings and increases performance by identifying ways to improve the quality of services
• Adds competitive advantages to the Procurement side of a project and thereby helps optimize the Entity's commercial offers
• Defines negotiating tactics/directions, working with the project team

Supplier relationship management

• Leads the selection and qualification process of the suppliers to ensure the quality of the services provided by suppliers and to minimize short- and medium term Procurement risk.
• Organises calls for tender and selects/qualifies providers and suppliers who meet the project requirements and the Procurement strategy, working with the project teams
• Negotiates with suppliers and decides on the contractual terms with the legal department
• Implements a system for the on-going assessment of suppliers and subcontractors in order to guarantee the level of performance and quality of deliverables
• Obtains supplier intelligence
• Creates and continuously optimises the panel of potential suppliers
• Identifies any changes in technologies, competitors or the economy that could affect the progress of a project, throughout its duration