We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!  

ROLE SUMMARY:

The Sales Operations Structuring Manager provides a vital role in Sales Operations team.  They will manage Facility Deal Structuring, Contract Statement of Work Redline Reviews, and inbound tasks to Sales Operations for clarity and appropriate assignment.  This individual will also be expected to function as project manager on critical opportunities as identified and finally will proactively support the review and update of contract service statements of work and proposal scopes.

This individual will work with Sales, Delivery, Business Solutions Directors, Pricing, Legal, RFP team, Product Management and others in our organization. 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

The Sales Operations Structuring Manager will work with all client segments and multiple business units across the organization.  They are expected to provide project management on large or critical sales opportunities, ensure any opportunity tasks submitted are complete and will assign out as appropriate, they will manage the Statement of Work (SOW) redline review process internally and occasionally with clients, and will ensure any custom scoping provided for inclusion in proposals or contracts meets approval with appropriate delivery teams.

Deal Project Management (20%)

• Provide project management for large ($400K+) / critical opportunities through the pricing, proposal, redline reviews and delivery assurance process.
• Develop and manage those project teams which may include both internal and external resources and business partners coordinating and integrating project activities across operational and functional business lines.
• Define and manage deal risks, contingencies and risk mitigation strategies.
• Identify business stakeholders and effectively communicate project status, activities, etc. - both verbal and written.

Manage weekly Facility Deal Structuring Call: own agenda, notes, and action items (20%)

• Facilitate follow up meetings with internal team(s) to resolve action items.
• Facilitate one-off Facility Deal Structuring Call(s) as needed.

Direct the SOW redline review process for assigned deals both internally and externally, ensuring all pricing items are reviewed and approved by pricing via approval process.  Will also work with delivery to provide appropriate counters or acceptance of client redlines via SOW approval process (25%)

Responsible for management of the Sales Operations inbox and assign readied deals to appropriate owner.  Ensure all required components are included in the Opportunity and task for pricing / legal / proposal / redline review prior to tasking incoming requests to appropriate team. (25%)

Proactively manage the creation and validation of custom and standard scopes for services. (10%)

• Custom Scopes will be managed as defined in the Facility
• Deal Structuring Process.
• Standard scopes should be proactively reviewed with appropriate stakeholders to ensure SOWs remain valid and align with service delivered.

Decision authority: 

The Sales Operations Structuring Manager will have the authority to send tasking back to sales requesting additional information if identified criteria are not met such that pricing / legal / proposal / redline review cannot be appropriately completed based on the initial task submitted

The Sales Operations Structuring Manager will defer to Senior Manager Sales Operations for guidance on items as necessary.

Education/Certification/Knowledge:

• Bachelor’s degree in business, marketing or equivalent business experience.
• MBA and or PMP a plus

Experience: 

• 5 years minimum project management, sales support, contract review or combination thereof.

Skills/Abilities:

• Ability to successfully multi task on numerous open items.
• Experience with process improvement best practices
• Superior project management and strong financial acumen
• Strong communication skills / ability to communicate effectively with “C” level.
• Familiarity with Salesforce
• Collaborative negotiator comfortable in contract language negotiation. 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this role is: $70,000-$106,000. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

We are building a diverse and inclusive team and this opportunity is open to any qualified internal and external applicants. Women, candidates from Africa and those with experience working on the continent are particularly encouraged to apply for this role.

About ENGIE Energy Access (EEA)

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.6 million customers and more than 8 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

Job Overview

As part of the Power Corner Zambia management team and functionally attached to the global head of Product & Commercial Mini grid, the Product & Commercial manager is responsible for the product development, the customer experience, and the revenues at country level. This covers our different revenue streams of electricity sales, appliances sales, customer finance, and ad hoc services. To meet her/his goal, her/his scope will cover customer care and customer service, marketing, business incubation program and support to entrepreneurs, building and managing local partners, data analytics and activities monitoring. She/He will oversee managing the commercial team in the clusters of operations. This position implies to work in close relationship with the whole Power Corner team in Zambia, the ENGIE Energy Access team and the global Product & Commercial team.

Key Responsibilities

Product & Commercial development and management 

• Structure and lead all commercial activities within the company.  
• Manage commercial team in cluster (Objectives setting, training, support, monitoring, performance evaluation etc.) on all commercial topics: energy sales, appliances sales, customer finance management, customer experience, other services. 

• Build the budget, monitor activities, and build the commercial monthly reporting.  

Data analysis 

• Build and maintain operational monitoring and management tools for commercial activities. 
• Analyze commercial data to improve performance, processes, and products.

Organize a network of partners. 

• Develop and manage a network of local partners to boost income generating activities in the mini-grid sites. 

Sales (before cluster creation) 

• Be responsible for client acquisition and retention. 
• Sales energy-efficient appliances and machines. 

Customer support and community engagement (Before cluster creation) 

• Support customers and the community in the usage and understanding of our products & services. 
• Manage Local Operators in the cluster zone. 
• Be responsible for customer satisfaction

 Knowledge and Skills

Experience: 

• Be passionate about improving rural communities’ life. 
• A minimum of 5 years in commercial activities management (marketing, sales, customer experience and performance management) or in a related field  
• Strong analytical capacity 

• Autonomy and proactive mindset   
• Enjoy working on several projects in parallel, capacity to organize teams to deliver project in a timely manner. 
• Ability to be part of a multi-cultural team and to work with several streams.  
• Economic modelling knowledge is a plus.  

Technology: 

• Skilled in the use of Microsoft Office products and basic IT knowledge required. 
• Experience with PowerBI or tableau is a plus. 

Required qualifications

• Degree in Economics, Business & Administration, or any other relevant qualification
• Masters in business or management is an added advantage. 

 Language(s):  

• Excellent oral and written communication skills in English required.  

• Ability to effectively communicate in at least 1 local language. More is a plus.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. A special advertisement to ensure that women are aware of the fulfilling careers available at ENGIE, Females are strongly encouraged to apply, however, all roles are open for all genders. We are striving to improve our gender balance because our differences are our strengths.

1. À propos d’ENGIE

ENGIE est le plus grand producteur indépendant d'électricité au monde et l'un des principaux acteurs du gaz naturel et des services énergétiques. Le groupe a plus de 50 ans d'expérience sur le continent africain et a la capacité unique d'implémenter des solutions intégrées tout au long de la chaîne de valeur énergétique, de la production d'électricité centralisée aux solutions hors réseau (systèmes solaires domestiques, mini-réseaux) et aux services énergétiques. ENGIE Africa compte presque 4 000 employés, possède une capacité de production d’électricité de 3,15 GW, en exploitation ou en construction, et occupe une position de leader sur le marché décentralisé de l’énergie fournissant de l’énergie propre à plus de 4 millions de personnes par le biais d’installations solaires domestiques et de micro-réseaux locaux.

ENGIE PowerCorner est le développeur et opérateur de mini-réseaux du Groupe ENGIE qui fournit une électricité renouvelable, fiable et abordable, ainsi que des services énergétiques innovants, aux populations hors-réseaux des zones rurales en Afrique. Pour ce faire, nous utilisons une combinaison d’innovations clées : des unités de production d’électricité renouvelables solaires standardisées, un mini-réseau autonome combiné à des compteurs intelligents, et la technologie de paiement mobile.

www.engie-energyaccess.com

Responsabilités principales

Après une formation préalable à l’activité, vos missions seront :

• Créer une expérience client positive ;
• Recevoir les clients et les traiter avec respect et dignité ;
• Enregistrer, traiter et assurer le suivi de tous les problèmes des clients ;
• Avoir une bonne connaissance de nos produits ;
• Fidéliser la clientèle.

Connaissances et Compétences

• Avoir idéalement une première expérience de stage en call center ;
• Avoir une bonne capacité/volonté d’apprentissage et d’adaptation ;
• Être curieux, motivé et résistant au stress ;
• Maîtriser l’outil informatique ;
• Être dynamique ; avoir une bonne intelligence relationnelle et émotionnelle, tout en traitant et en gérant les plaintes des clients ;
• Avoir une première expérience dans la relation client ;
• Avoir un bon niveau de discours et une bonne capacité d’argumentation ;
• Avoir une bonne élocution ;
• Avoir le sens de l’écoute ;
• Être créatif, humble ; ouvert à la critique constructive et capable de se remettre en question pour progresser.

Postulez

Vous vous êtes reconnu(e) dans cette offre ?

Déposez votre dossier à l’adresse : recrutement.benin_eea@engie.com 

Constitution du dossier de candidature :

• Un Curriculum Vitae détaillé au format PDF et sous la forme de NOM+ Prénoms.
• Une lettre de motivation adressée à la Responsable des Ressources Humaines.

Nous remercions tous les candidats de leur intérêt, mais en raison du grand volume de candidatures que nous recevons, seuls les candidats présélectionnés seront contactés.

ENGIE est un employeur engagé dans la diversité, l’égalité des chances et la création d’un environnement inclusif pour tous. Toutes les candidatures sont examinées en fonction des besoins de l’entreprise, des exigences du poste et des qualifications individuelles, sans aucun égard quant à l’origine, l’âge, le patronyme, l’identité, l’orientation ou la préférence sexuelle, la religion, la situation familiale, l’état de santé, le handicap, les opinions politiques, les engagements syndicats ou encore la citoyenneté. Nos différences font notre force !

#ActWithENGIE

What You Can Expect

As a Head of US Global Market Analytics, you will report to CEO of ENGIE Energy Marketing North America (EEMNA) and you will lead a team that provides market analysis of North American natural gas and power markets for internal and external clients.

• Analyze and track fundamentals of the North American natural gas market over the short and medium term horizon
• Develop and maintain North American Gas Supply/Demand models
• Develop and maintain regional natural gas balances
• Analyze and track fundamentals of the North American Power markets over the short and medium term horizon and Independent System Operators (ISO’s) to include, but not be limited to, Electric Reliability Council of Texas (ERCOT), Midcontinent Independent System Operator (MISO), Southwest Power Pool (SPP), Pennsylvania New Jersey Maryland Interconnection (PJM), California Independent System Operator (CAISO)
• Supervise development and maintenance full dispatch power stack models
• Support traders on ad-hoc analysis on various subjects related to gas and power markets
• Work within and coordinate with Global Energy Management (GEM) global market analysis teams

What You’ll Bring

• A minimum of Bachelor’s Degree in which you completed courses in relevant business discipline (Engineering, Business, Finance, Mathematics)
• A minimum of 15 years of experience in energy markets fundamental analysis
• Proven track record in developing value added analysis for trading activities and customer development
• Familiarity with  Day-Ahead Locational Market Clearing Prices Analyzer (Dayzer)
• Fluency in Data Science
• Clear and effective communicator
• Excellent analytical skills
• Experience building and managing a team

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically and internationally up to 30% of the time and with the need for some overnight trips
• Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing 
• Must be willing and able to comply with all ENGIE ethics and safety policies 

Compensation

Salary Range: $184,200 – $275,310 USD annually 

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

This role is eligible for sponsorship.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

About ENGIE Energy Access (EEA)

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.

With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-africa.com

www.linkedin.com/company/engie-africa

Job Purpose: Mission

ENGIE Energy Access Benin is looking for a dynamic and entrepreneurial Head of Commercial, Marketing & Communications to take on a unique leadership role in a rapidly growing company at the front lines of renewable energy and mobile payment technology.

The Head of Commercial will play a critical role in ENGIE Energy Access Benin (EEAB). As Commercial Director, you are responsible for developing and implementing Sales, Marketing & Business Development (Partnerships and New Products) strategies to accelerate growth with our current and new, while maintaining strong customer repayments. You are also expected to identify new commercial opportunities, manage marketing efforts and coordinate the execution of market research and analysis to create business plans based on commercial opportunities.

Key Responsibilities, Deliverables and Activities

Responsibilities

• Set and manage the overarching strategic direction, priorities and focus areas for sales commercial (sales, marketing and business development), cascading and ensuring alignment throughout EEAB.
• Manage consolidated country P&L commercial performance (primarily revenue and gross profit), with a secondary focus on driving overall EBITDA (given sales team core responsibilities for credit, product, operations, and CX outcomes).
• Where the country is underperforming on sales and commercial targets, manage turnaround efforts to remediate performance.
• Establish a best-in-class commercial operating model, with a high-impact and right-sized organizational structure, tools, reports, standards and systems.
• Lead our go-to-market strategy through understanding our customers, the market and competitive landscape then determining competitive positioning with regards to products, prices, channels and locations.
• Develop and lead a team a commercial team on a local, regional and national level, with full responsibility for the team’s workplan, coaching and professional development.
• Lead and oversee strategic projects to improve commercial performance.

Detailed Responsibilities

 Strategy, Planning & Budgeting (10%)

• Set and manage the overarching strategic direction, priorities and focus areas for commercial across EEAB over the short, medium and long-term.
• Develop the commercial strategy to drive efficient customer acquisition and revenue growth throughout EEAB, including directly owning key inputs with our go-to-market strategy (locations, distribution channels, marketing, partnerships, new products etc.) and collaborating cross-functionally to determine other key strategic inputs (e.g. product, pricing, CX, Operations, etc.)
• Ensure regions have localised strategies in line with the country strategy and have robust plans to deliver the country targets, including allocating sufficient investment and resources to reliably execute.
• As part of the management team, provide thought partnership for cross-functional leads, provide input into strategies, act as a key stakeholder on cross-functional decisions and ensure that core commercial and enabling functions align with the sales strategy.
• Develop the sales, marketing and business development team budgets, and track departmental expenditures, financial goals and budgets.
• Where required, both lead and oversee strategic commercial projects to drive sales growth across EEAB.
• Own Sales Forecasting Process ensuring country ensuring that both short term and long-term forecasts are validated as per SOP and the country achieves industry standard forecast accuracy.

Governance, Reporting, Analytics & Performance Management (40%)

• Continuously manage country P&L performance, including:

• Primary focus on revenue (through sales volumes, kit mix and price), gross profit (through maximization of higher margin sales with lower COGS) and cost of sales.
• Secondary focus on EBIT, given sales team core responsibilities for credit, product, operations, and CX outcomes.

• Set the overarching sales target setting process, approve regional sales targets.
• Oversee the development of reports, analysis and insights for financial performance and other operational KPIs for sales (per sales manager / agent, active agents) and marketing (brand health, marketing spend, referrals, etc.).
• Establish the overarching governance framework to track performance against commercial goals, lead national governance forums and hold Regional Managers and other departments accountable for results and plans.
• Where there is underperformance, provide hands-on support to turnaround and make key decisions to remediate performance.
• Continuously monitor performance of other key functions that drive sales, including product, pricing, sales, distribution, portfolio health, customer experience, software, and service with potential partners, working with them to take remediation action to address underperformance.

Commercial & Marketing Operations (30%)

• Lead and manage development of a robust sales operating model, including:

• Develop procedures and policies for core sales operations functions (lead and opportunity management; recruitment and training, tools of trade, incentives, size and structure, government reporting and performance management etc.).
• Implement procedures and policies throughout the sales function, monitor and ensure compliance, continually test and improve.

• Lead and manage marketing operations, including:

• Lead market research, including the market and competitive landscape to identify analyze threats and opportunities.
• Segment EEA Benin’s customers and develop tailored strategies to target specific customers’ profiles (SHS, SBS, Minigrids).
• Identify trends in customer behavior closely following sales, product usage, customer retention, upgrades and competitors, leveraging this data to enhance our commercial strategy.
• Supervise all marketing channels and methods to ensure appropriate information is effectively communicated to external audiences (including leading campaigns).

• Establish and manage external partnerships, including negotiating ongoing contracts with suppliers and customers, managing and reviewing contracts and making recommendations regarding commerciality.

Leadership, Management & Culture (20%)

• Develop and lead a team of sales, commercial and marketing managers, including full responsibility for coaching and their professional development.
• Manage the team’s work plan and workload to ensure delivery of agreed goals.
• Help recruit, collaborate with, coordinate and train diverse teams such as field sales, B2B channels and credit teams.
• Provide strong leadership, management and coaching for regional sales and marketing teams, including with support to other members of the Management Team.

Required Qualification & Experience

• Bachelor’s degree in business administration / communications / marketing / public Relations or Business. MBA an added advantage.
• Minimum of 10 years’ experience in progressive business leadership experience, with 3+ years leading a Commercial & Marketing function in related areas or sectors such as microfinance, digital financial services, telecoms, project management, data analysis, or field team management, with proven track record of generating and converting opportunities into commercial contracts.
• Strong commercial capability across sales and marketing (B2C and / or B2B), with a demonstrated history of leading and delivering strong commercial results.
• Outstanding leadership, having led large field-based sales teams and the ability to create a performance culture with strong governance, accountability and results.
• Strong understanding of the Benin commercial environment, ideally with time spent in various regions throughout Benin.
• General strategic, analytical and problem-solving skills, with the ability to set and communicate the strategic vision for commercial & marketing throughout the organization.
• Ability to lead high-impact cross-functional strategic commercial & marketing projects end to end (including planning, analysis, conclusions and implementation) to achieve results.
• Exceptional judgement and decision-making skills, with the ability to independently assess and take action to achieve results.
• Outstanding stakeholder engagement and communication skills, with the ability to develop relationships with key functional leads (especially Customer Finance, Customer Experience and Operations) but also with external strategic commercial & marketing partners.
• Demonstrated passion for our mission, values and customers!

Languages:

• French, English.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

1. À propos d’ENGIE

ENGIE est le plus grand producteur indépendant d'électricité au monde et l'un des principaux acteurs du gaz naturel et des services énergétiques. Le groupe a plus de 50 ans d'expérience sur le continent africain et a la capacité unique d'implémenter des solutions intégrées tout au long de la chaîne de valeur énergétique, de la production d'électricité centralisée aux solutions hors réseau (systèmes solaires domestiques, mini-réseaux) et aux services énergétiques. ENGIE Africa compte presque 4 000 employés, possède une capacité de production d’électricité de 3,15 GW, en exploitation ou en construction, et occupe une position de leader sur le marché décentralisé de l’énergie fournissant de l’énergie propre à plus de 4 millions de personnes par le biais d’installations solaires domestiques et de micro-réseaux locaux.

www.engie-energyaccess.com

2. Mission de l’emploi

Le Conseiller Point Services aide à la bonne gestion du point services en fournissant un service client avant et après-vente efficace aux clients. Il/elle s’occupe de la gestion des stocks sur le point services et sur le terrain. Il/elle fournit un reporting régulier sur les différents indicateurs relatifs à son poste.

3. Responsabilités

1- Satisfaction clientèle

Assurer une bonne satisfaction client en fournissant un excellent service client en tout temps, en répondant aux questions et plaintes, en diagnostiquant les problèmes techniques et en procédant aux échanges de matériels si nécessaire.

2- Feedbacks clients / Produits

Aider à recueillir les feedbacks clients sur la qualité de nos produits, les remonter et aider au développement et amélioration des produits en effectuant des tests et des enquêtes.

3- Animations commerciales

Contribuer à l’animation commerciale, en support du Marketing et travailler sur la visibilité du point services dans sa localité.

4- Gestion du stock et de la disponibilité des Kits au Point Services, auprès des

CCS* (*Conseillers Confort Solaire) et Points relais

Superviser et surveiller l’arrivée des kits et leur sortie de l’inventaire sur le territoire du Point Services, fournir des rapports réguliers sur l’inventaire des kits et renseigner les bases des données adéquates.

5- Accompagnement des CCS

Répertorier les clients en situation d’impayés dans la base de données et mettre à disposition la liste aux CCS | Orienter les clients potentiels vers les CCS géographiquement proches (après consultation des Chefs de vente & Chefs de vente adjoint) et leur donner du support, si nécessaire, dans les divers processus. Les informer et les suivre régulièrement sur les techniques de suivi client | Former les CCS sur l’installation et l’utilisation de FenixGo | Participer au debrief avec les équipes terrain et remonter les informations utiles à partager.

            Qualifications :

• Avoir au moins 2 à 5 ans d’expérience dans le domaine de la relation client
• Disposer d’un BAC+2/3 en Gestion des Entreprises, Gestion Commerciale, Marketing et Action commerciale ou tout autre diplôme équivalent

Qualités professionnelles & humaines :

• Connaître les produits de l’entreprise, sa stratégie et son organisation ; les techniques de communication orale et écrite et les concurrents & les partenaires éventuels
• Avoir une connaissance en Management d’équipe
• Maîtriser la gestion de stock ; les logiciels bureautiques (MS Word, MS Excel) et les outils de reporting et les techniques d’accueil clientèle et de communication
• Capacité à analyser des données qualitatives et quantitatives et à analyser les produits
• Créativité et sens de l’innovation
• Rigueur et dynamisme
• Diplomatie et sens du relationnel
• Polyvalence et force de proposition
• Bonne maîtrise de la langue Française ; l’Anglais serait un atout

Postulez

Vous vous êtes reconnu(e) dans cette offre ?

Déposez votre dossier à l’adresse : recrutement.benin_eea@engie.com avec en objet ‘’CPS02’’.

Constitution du dossier de candidature :

• Un Curriculum Vitae détaillé au format PDF et sous la forme de NOM+ Prénoms.
• Une lettre de motivation adressée à la Responsable des Ressources Humaines.

Date limite de dépôt des dossiers : Vendredi 01er Mars 2024 à 17h.

Nous remercions tous les candidats de leur intérêt, mais en raison du grand volume de candidatures que nous recevons, seuls les candidats présélectionnés seront contactés.

ENGIE est un employeur engagé dans la diversité, l’égalité des chances et la création d’un environnement inclusif pour tous. Toutes les candidatures sont examinées en fonction des besoins de l’entreprise, des exigences du poste et des qualifications individuelles, sans aucun égard quant à l’origine, l’âge, le patronyme, l’identité, l’orientation ou la préférence sexuelle, la religion, la situation familiale, l’état de santé, le handicap, les opinions politiques, les engagements syndicats ou encore la citoyenneté. Nos différences font notre force !

#ActWithENGIE