This role is responsible for leading and motivating team members of the Client Success Department. The Senior Manager coordinates workflow and client assignments to achieve optimum quality and efficiency; coaches team members to improve performance; serves as a client facing point of escalation to resolve issues and mitigate risk; oversees staff administration needs; develop and implement tools and processes for client management.  This position will lead and manage a team aligned to support the unique and individual needs of clients throughout various stages of their engagement with ENGIE Impact.  This position will identify and implement team standards that model a strong client focus with high touch service levels that will successfully support the company’s breadth of services achieving key business objectives, including direct interaction with clients as required.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this role is: $97,000-$139,000. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

Quem Somos?

A ENGIE é um grupo capaz de liderar a transição energética com seus serviços e soluções eficientes e inovadoras.

Com um total de 96.400 colaboradores em mais de 31 países e um volume de negócios de 93 900 milhões de euros em 2022, a ENGIE contribui para o progresso energético impulsionado por uma equipe de especialistas.

A ENGIE em Portugal é uma empresa de referência na prestação de serviços de eficiência energética e em soluções de energia transformada, e é também o segundo maior player na produção de eletricidade em Portugal, com um portfólio diversificado de fontes de energia, onde se inclui produção eólica, solar e hídrica.

Atualmente estamos a recrutar para a nossa empresa Engie Soluções de Energia, um(a) Business Developer para a nossa Sede em Lisboa.

Missão

A pessoa selecionada será responsável por desenvolver o negócio da plataforma de Energy Performance Services, a qual inclui serviços de manutenção e operação e de eficiência energética.

O que pode esperar

Reportando diretamente ao Diretor Comercial, a função tem como principais responsabilidades:

• Desenvolvimento de negócios baseados em soluções do portfolio da ENGIE para clientes dos setores industrial e terciário:
• Angariação de novos clientes
• Elaboração de propostas comerciais
• Participação ativa e seguimento da negociação de propostas
• Elaboração e análise de contratos.
• Pesquisa de dados, tendências, benchmarks, dentro e fora do grupo
• Participação ativa em equipas pluridisciplinares para criação de propostas de elevado valor acrescentado
• Identificação de soluções inovadoras ajustadas às necessidades do cliente
• Representação da empresa em eventos externos

Quem procuramos

• Formação superior
• Experiência comprovada na área comercial superior a 10 anos
• Facilidade de relacionamento interpessoal
• Apetência comercial e facilidade na identificação de necessidades do cliente
• Excelente expressão oral e escrita, capacidade de síntese
• Capacidade para gerir múltiplos projetos em simultâneo
• Disponibilidade para deslocações no país e no estrangeiro
• Domínio da língua inglesa

Como pode fazer diferença

• Orientação para resultados
• Alto grau de compromisso
• Trabalho de equipa e colaboração
• Capacidade para influenciar a tomada de decisões tanto a nível interno como externo
• Polivalência
• Proatividade
• Adaptação à mudança
• Foco no Cliente

Comprometidos com a inclusão

Na Engie valorizamos e promovemos a diversidade e a inclusão. Estamos comprometidos em acelerar a transição para uma economia neutra em carbono, conseguida através da integração de pessoas excecionais e diversas que procuram, apoiam e fortalecem o crescimento dos demais.

O que oferecemos

• Integração numa empresa global e de referência no mercado nacional
• Planos de formação adaptados às suas necessidades e interesses
• Fazer parte de um equipa dinâmica
• Estar integrado numa rede de mais de 96 000 profissionais que trabalham para criar um mundo mais sustentável

ENGIE é a resposta se...

• Valoriza fazer parte do primeiro grupo energético independente do mundo
• Procura crescer e desenvolver-se dentro de uma empresa dinâmica e desafiadora
• Considere que seu trabalho, somado ao esforço das pessoas que fazem parte da empresa, pode e deve ter um reflexo positivo no ambiente.

Overview

Excellent opportunity for a B2B Operations Analyst to join our Global Energy Management & Sales (GEMS) ANZ business to accelerate the transition to a carbon-neutral economy by providing support to the B2B Operations team with billing and billing-related activities including reconciliations, reporting and operational support.

The role reports to the B2B Customer Operations Manager and can be worked flexibly from our Southbank office and from home.  Ideally, this is a full time role, however reasonable requests for part time work would be considered (0.80 FTE).

Responsibilities:

The B2B Operations Analyst will work closely with the B2B Operations, Sales and Performance Management teams and be responsible for the following:

• Revenue assurance operations, including:
  • Perform monthly billing reconciliations (BREC)
  • Maintenance of the existing system used for BREC, including oversight and responsibility for any potential migration to a new system
  • Timely completion of the monthly network charge reconciliations
  • Pursue resolution of charge disputes with distribution networks and system vendor
  • Develop and maintain effective working relationships with distribution networks

• Supporting the Billing functions within the B2B Operations team, including:
  • Assisting the billing and commercial teams in annual price changes
  • Assisting in customer network tariff optimisation, as led from the wider B2B team
  • Assisting with monthly billing activities
  • Responsible for completing manual or ad hoc billing requests

• Providing Technical Support to the B2B Operations team, including:
  • Supporting internal IT documenting business requirements for the Operations team
  • Supporting user acceptance testing of various applications relevant to Operations
  • Working with other team members to introduce improvements to the billing system
  • Troubleshooting and supporting technology used by the Operations team – e.g. Power BI system used for data and financial reconciliations

About You:

To be successful in this role, you will have experience in the billing and reconciliations of commercial customers and have understanding of market transactions and network tariffs for electricity.

You will also have:

• • Ability to be analytical and possess attention to detail
  • Intermediate skills in Microsoft Office suite
  • Experience in a technical support role
  • Applied problem-solving (and dispute resolution) skills
  • Sound administration skills
  • Pro-active approach and be a self-starter, demonstrating high initiative
  • Excellent time management skills with ability to prioritise workload effectively and autonomously
  • Ability to clearly articulate and define issues/outcomes
  • Interpersonal skills and relationship management capability

Based in Melbourne, ENGIE provides an excellent long-term career opportunity and a chance to grow and develop!

All applicants must have unlimited work rights in Australia.  

Note: Successful applicants will be required to undergo associated probity checks.

Next Steps:

If this sounds like the role for you, please apply with a covering letter and an up-to-date resume via the apply now button.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

Government and some client directions regarding vaccination against COVID-19 apply to various aspects of ENGIE’s work across Australia. If your application is successful, ENGIE may require you to provide evidence of vaccination against COVID-19 as necessary to comply with any such government and client directions that apply to your work in this position.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths!

ENGIE is a global energy company, a leading provider of electricity, natural gas, and energy services. With 75000 employees in more than 70 countries worldwide, ENGIE achieved revenue of €55.8 billion in 2020. ENGIE is committed to being a leader in the energy transition. We are looking for talented and motivated people to create the future of energy. Join a rewarding and flexible work environment that encourages innovation and creativity, and help us meet the energy challenges of today and tomorrow.

The Global Energy Management & Sales (GEMS) business unit is the fully integrated trading arm of the ENGIE Group. GEMS teams manage a large and highly diversified energy portfolio, including electricity, natural gas, biomass, LNG and other fuels, CO2 and environmental products, and provide a range of trading risk management solutions to all types of market participants in Europe, Asia Pacific and in the Americas. GEMS manages the B2B supply business within ENGIE, including supply contracts and Power Purchase Agreements.

Within the GEMS Business Unit, the Australia and New Zealand Business Platform (BP ANZ) are managing and developing the group’s trading activities for these regions around 4 main pillars: risk management and market access, asset management, green solutions and energy supply businesses.

The missions of the BP ANZ are:

• Support the development and the operations of the other GBUs in all aspects related to risk representation and risk management
• Develop a commercial franchise which contributes to the overall risk management of the portfolio and generates value

Who is ENGIE?

ENGIE puts sustainable development at the center of its activities (electricity, natural gas, energy efficiency, and services) to meet the challenges of the energy transition to a low-carbon economy: access to a sustainable economy, climate change mitigation and adaptation, and resource optimization.

Who are we looking for?

As Manager of Product & Marketing you will work in the Italian office in Milan of the Flexible Generation & Retail Global Business Unit, which aims to provide balanced and flexible power generation, hydrogen and green solutions to B2C customers.

In a transformed energy world, driven by sobriety, energy efficiency and data, the Business Unit RETAIL aim at being a reference in decarbonation. The business is focused on integrated energy offerings, with flexibility at the heart.

By 2023 it has about 1 million customers for energy and services in Italy. Delight customer relationship, digitalize, greenify our solutions, bring value to both the customer and the business are our main challenges. 

What will you do?

You will report to the Director of Product, Marketing and Growth and, in coordination with the team, you will manage the product development and delivery process for our energy and home services solutions.

What will you be in charge of?

• Manage a team of strategic and operational marketeers
• Develop and execute a lean product roadmap for our energy and home services solutions according to objectives and key results that are shared across the organization.
• Lead cross-functional teams to ensure timely delivery of products.
• Define product requirements and ensure alignment with business objectives.
• Analyzing market trends and customer feedback to identify new product opportunities.

Why you?:

• You have a degree in engineering, business, marketing or a related field.
• You have a strong experience in product management and worked in agile at scale before
• You have experience leading cross-functional teams.
• You take informed decisions based on data
• You have excellent communication and interpersonal skills.
• You are fluent in Italian and English.

What will you bring to Engie?:

• Experience in working agile at scale
• Enthusiasm to transform the energy market
• Strive to ship product market-fit

Job Title: Head of Commercial

Department: Commercial 

Location: Abidjan, Côte d’Ivoire (with travel throughout regional CDI, 25-50% of the time)

Position: Full time

Reporting line: Country Director

Job Grade: 18

About ENGIE Energy Access (EEA)

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Overview

The Head of Commercial will play a critical role in ENGIE Energy Access CDI. As Commercial Director, you are responsible for developing and implementing Sales, Marketing & Business Development (Partnerships) strategies to accelerate growth with our current and new, while maintaining strong customer repayments. You are also expected to identify new commercial opportunities, manage marketing efforts and coordinate the execution of market research and analysis to create business plans based on commercial opportunities.

Key Responsibilities

• Set and manage the overarching strategic direction, priorities and focus areas for sales commercial (sales, marketing and business development), cascading and ensuring alignment throughout EEA CDI.
• Manage consolidated country P&L commercial performance (primarily revenue and gross profit), with a secondary focus on driving overall EBITDA (given sales team core responsibilities for credit, product, operations, and CX outcomes).
• Where the country is underperforming on sales and commercial targets, manage turnaround efforts to remediate performance.
• Establish a best-in-class commercial operating model, with a high-impact and right-sized organizational structure, tools, reports, standards and systems.
• Lead our go-to-market strategy through understanding our customers, the market and competitive landscape then determining competitive positioning with regards to products, prices, channels and locations.
• Develop and lead a team a commercial team (including State Managers) on a local, regional and national level, with full responsibility for the team’s workplan, coaching and professional development.
• Lead and oversee strategic projects to improve commercial performance.

Detailed Responsibilities

Strategy, Planning & Budgeting

• Set and manage the overarching strategic direction, priorities and focus areas for commercial across EEA CDI over the short, medium and long-term.
• Develop the commercial strategy to drive efficient customer acquisition and revenue growth throughout EEA CDI, including directly owning key inputs with our go-to-market strategy (locations, distribution channels, marketing, partnerships etc.) and collaborating cross-functionally to determine other key strategic inputs (e.g. product, pricing, CX, etc.)
• Ensure regions have localized strategies in line with the country strategy and have robust plans to deliver the country targets, including allocating sufficient investment and resources to reliably execute.
• As part of the management team, provide thought partnership for cross-functional leads, provide input into strategies, act as a key stakeholder on cross-functional decisions and ensure that core commercial and enabling functions align with the sales strategy.
• Develop the sales, marketing and business development team budgets, and track departmental expenditures, financial goals and budgets.
• Where required, both lead and oversee strategic commercial projects to drive sales growth across EEA CDI.

Governance, Reporting, Analytics & Performance Management

• Continuously manage country P&L performance, including:

• Primary focus on revenue (though sales volumes, kit mix and price), gross profit (through maximizing sales of higher margin withs with a lower COGS) and cost of sale
• Secondary focus on EBITDA, given sales team core responsibilities for credit, product, operations, and CX outcomes.
• Set the overarching sales target setting process, approve regional sales targets.
• Oversee the development of reports, analysis and insights for financial performance and other operational KPIs for sales (per sales manager / agent, active agents) and marketing (brand health, marketing spend, referrals, etc.).
• Establish the overarching governance framework to track performance against commercial goals, lead national] governance forums and hold State Managers and other departments accountable for results and plans.
• Where there is underperformance, provide hands-on support to turnaround and make key decisions to remediate performance.
• Continuously monitor performance of other key functions that drive sales, including product, pricing, sales, distribution, portfolio health, customer experience, software, and service with potential partners, working with them to take remediation action to address underperformance.

Commercial Operations

• Lead and manage development of a robust sales operating model, including:

• Develop procedures and policies for core sales operations functions (lead and opportunity management; recruitment and training, tools of trade, incentives, size and structure, government reporting and performance management etc.).
• Implement procedures and policies throughout the sales function, monitor and ensure compliance, continually test and improve.

• Lead and manage marketing operations, including:

• Lead market research, including the market and competitive landscape to identify analyze threats and opportunities.
• Segment EEA Nigeria’s customers and develop tailored strategies to target
• Identify trends in customer behavior closely following sales, product usage, customer retention, upgrades and competitors, leveraging this data to enhance our commercial strategy.
• Supervise all marketing channels and methods to ensure appropriate information is effectively communicated to external audiences (including leading campaigns).

• Establish and manage external partnerships, including negotiating ongoing contracts with suppliers and customers, managing and reviewing contracts and making recommendations regarding commerciality.

Leadership, Management & Culture

• Develop and lead a team of sales and commercial managers and analysts, including full responsibility for coaching and their professional development.
• Manage the team’s work plan and workload to ensure delivery of agreed goals.
• Help recruit, collaborate with, coordinate and train diverse teams such as Marketing and especially field sales and credit teams.
• Provide strong leadership, management and coaching for regional sales teams, including with support to other members of the Management Team

Required Skills & Experience

• Minimum of 10 years experience in progressive business leadership experience, with 3+ years leading a Commercial function (particularly FMCGs, MNOs & financial institutions)
• Strong commercial capability across sales and marketing (particularly in B2C), with a demonstrated history of leading and delivering strong commercial results.
• Outstanding leadership, having led large field-based sales teams and the ability to create a performance culture with strong governance, accountability and results.
• Strong understanding of the CDI commercial environment, ideally with time spent in various regions throughout CDI.
• General strategic, analytical and problem-solving skills, with the ability to set and communicate the strategic vision for commercial throughout the organization.
• Ability to lead high-impact cross-functional strategic commercial projects end to end (including planning, analysis, conclusions and implementation) to achieve results.
• Exceptional judgement and decision-making skills, with the ability to independently assess and take action to achieve results.
• Outstanding stakeholder engagement and communication skills, with the ability to develop relationships with key functional leads (especially Customer Finance, Customer Experience and Operations) but also with external strategic commercial partners.
• Demonstrated passion for our mission, values and customers!

Manager Expectations

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Qualifications:

• Bachelor’s degree in business administration / communications / marketing / journalism/ public Relations or Business.
• MBA an added advantage.

Language(s): 

• English
• French

Technology:

• Knowledge of the latest communications related software, applications.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted. 

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

What You Can Expect

As our Sales Manager with ENGIE North America, your primary objective is to prospect and acquire new Commercial and Industries (C&I) customers for ENGIE retail business in the New York (NYISO) & New England (NEPOOL) ISO regions to ensure a robust pipeline of opportunities. In this role you will be Self-originate opportunities by identifying prospective Commercial and Industrial (C&I) customers using Marketing campaigns and Hoovers data while relying on your market knowledge, cold calling and networking skills resulting in the creation of a pipeline, within your prescribed territory. Revise this to flow better. This role sits in Boston, MA and will reports to the Regional Vice President of Sales, New York & New England.

• Evaluate customer creditworthiness according to Credit Guidelines, utilizing financial literacy and relationship management abilities to gather necessary data for credit risk analysis
• Gather consumption data and account information to qualify customer interest, tailoring price proposals to meet their specific needs and load patterns
• Master ENGIE product offerings and communicate how proposals align with customer requirements, ensuring a thorough understanding of their needs
• Utilize questioning, listening, and persuasive skills to assess customer needs, propose tailored electricity supply offers, negotiate terms, and close transactions, collaborating with key teams for seamless service delivery and revenue realization

What You’ll Bring

• You should have at least an Associate’s degree in Business Administration or a related discipline, where you studied business principles, management, and marketing, to meet the expectations for this role
• A minimum of five (5) years of Business Administartion, Retail energy or Direct sales experiecne
• You have familiarity with direct sales within the retail energy industry
• You demonstrate persuasive communication, effective negotiation skills, and the ability to interact with executive-level decision-makers
• You are a self-driven individual capable of quickly learning new products, processes, and systems
• You demonstrate the ability to manage multiple assignments concurrently on a timely basis with a high degree of accuracy and professionalism

Additional Details

• This role is eligible for our hybrid work policy, allowing for a mix of remote work and in-office presence
• Must be available to travel domestically up to 15% of the time and with the need for some overnight trips
• Must possess a valid U.S. driver’s license/clean driving record for travel and car rentals
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $96,100 – $147,000 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for an incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.

Exciting Opportunity: Product and Proposition Specialist

About Engie

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

General Overview:  

The Energy Supply division of ENGIE is responsible for providing, Energy Supply, Power Purchase and Demand Side Response (DSR) as part of delivering the transition to Zero Carbon for our customers across the UK. We work with a wide range of customers from many sectors including SME, manufacturing, industry, corporate, commercial, water, retail and transport. 

The Proposition Developer will support the Head of Product Development and wider Propositions

Team to develop the concepts, shape propositions and development within the Energy Supply Division which will support acquisition and retention of customers to deliver growth. With a clear focus on renewable propositions to support our zero carbon targets.

The role works with all the teams within Energy Supply Division to support the creation of strategies and product development roadmaps and delivery of new products and services. This means the role will work closely with key stakeholders throughout the division to ensure that we have products and services that can support growth within the UKBU.

Key responsibilities:

• Support the product development roadmap, ensuring plans are well defined and communicated, and measurable.
• Good relationships within Energy Supply and with wider stakeholders especially subject matter experts.
• Develop and deliver propositions that drive growth within ENGIE and are aligned with division, UK and group ambitions 
• Create customer focused propositions utilising customer insight and customer experience indicators to support development 
• Demonstrate tangible results in terms of product adoption by customers  
• Development of full life-cycle product management 
• Driving innovation and delivering new product / service offerings to the UK market 
• Contribute to the design and delivery of product initiatives to agreed timescales and budgets, keeping key stakeholders aware of progress and highlighting matters for resolution as appropriate
• Deciding target markets for relevant products through analytics, segmentation and insights   
• Liaising internally to ensure products are developed, governed, launched, sold and managed effectively 
• Working with the Head of Product Development, Senior Product Developer,  CCO  & CSO to review product development strategy including the assessment of disruptive threats / opportunities 
• Commercial awareness of market dynamics, market evolution and of the competitive landscape
• Develop product strategies from conception to implementation, aligned with customer needs 

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
 

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
 

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
 

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
 

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
 

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Job Title: Handover finalization Admin Intern ( 3 Months)                         

Department:   Customer Experience

Reporting Line: Service Centre Team Lead    

Location: Nairobi, Kenya                       

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission 

The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and Country strategic objectives. Lead market research, customer & team insights, practices of competitors, analysis of performance by business units, to inform strategy. Service Centers support Control supports the management at the outlets, i.e. EEA outlets to ensure we take care of the customers before sales, during sales and after sales which operate at the interface of Engie Energy Access Kenya, CX with interface of Supply Chain and Sales, combining warehousing and customer- facing activities. The CX support Control Administrator works with the Area Managers and Area Administrators to ensure that all sales and handovers are reflected correctly in the database and all products are activated in time, and assists Head of CX with channel support optimization by monitoring priorities for delivering value, i.e. new products, replacement products, upselling referrals and cost controls)

Responsibilities 

• Working with Area Managers to ensure support at different outlets and ensure proper processes are followed before sales, during sales and after sales
• Working closely with supply chain on all returns and repairs at the EEA Kenya outlets and ensuring that no cases are pending unattended to.
• Working with the Area Administrators to ensure complete documentation in the EEA Kenya database (DB) on product handovers facilitated and documented by AAs (via mTawi).
• Ensuring product bundles and products carry the correct price tag in the DB, in alignment with the CO.
• Follow up in the DB on the extra sales / upselling of appliances that are submitted by Area Managers and Area Administrators via mTawi.
• Following up on items that are missing during handover and item exchange, following up with the Area Managers and Area Administrators (for handover) or the Maintenance team (for item exchange).
• Assisting the IT team in advising and training Area Admins on use of mTawi when updates and changes are introduced or troubleshoot if an Area Manager faces particular challenges.
• Supporting the implementation of product introductions, contract updates and other Changes affecting Area Admins in close collaboration with the Head of CX and in alignment with other Area Administrators.
• Update and renewal of contractor ID’s-on the DB, including extension of Area Admins contractor IDs to enable handover.
• Documenting and archiving contracts that arrive at NH (i.e. are not in DB) monthly and validating that there is a contract for every handover.

Knowledge, skills and experience:

• Working experience in data management and data entry
• Good understanding of warehousing operations and business-to-customer (B2C) sales
• Proven ability to analyze larger sets of data and strong attention to detail
• Team player
• Good to have experience
• Self-starter with a passion for EEA Kenya and its mission and Vision

Qualifications:

• Bachelor’s degree in Business field or advanced professional training in data analysis or a related field.

Language(s):

• English fluency
• Kiswahili fluency

 Technology:

• Computer-literate.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

What You Can Expect

As our Sales Manager II with ENGIE North America, your primary objective is to prospect and acquire new Commercial and Industries (C&I) customers for ENGIE retail business in the New York (NYISO) & New England (NEPOOL) ISO regions to ensure a robust pipeline of opportunities. In this role you will be Self-originate opportunities by identifying prospective Commercial and Industrial (C&I) customers using Marketing campaigns and Hoovers data while relying on your market knowledge, cold calling and networking skills resulting in the creation of a pipeline, within your prescribed territory. This role sits in Woodmere, NY and will reports to the Regional Vice President of Sales, New York & New England.

• Evaluate customer creditworthiness according to Credit Guidelines, utilizing financial literacy and relationship management abilities to gather necessary data for credit risk analysis
• Gather consumption data and account information to qualify customer interest, tailoring price proposals to meet their specific needs and load patterns
• Master ENGIE product offerings and communicate how proposals align with customer requirements, ensuring a thorough understanding of their needs
• Utilize questioning, listening, and persuasive skills to assess customer needs, propose tailored electricity supply offers, negotiate terms, and close transactions, collaborating with key teams for seamless service delivery and revenue realization

What You’ll Bring

• You hold a Bachelor's degree in Business Administration were you studied business principles, management, and marketing or related discipline
• A minimum of two (2) years of business experience where you gain experience in retail energy sales or developing and implementing effective sales strategies to meet or exceed sales targets
• You possess direct sales experience, ideally within the retail energy industry
• You demonstrate persuasive communication, effective negotiation skills, and the ability to interact with executive-level decision-makers
• You are a self-driven individual capable of quickly learning new products, processes, and systems
• You demonstrate the ability to manage multiple assignments concurrently on a timely basis with a high degree of accuracy and professionalism

Additional Details

• This role is eligible for our hybrid work policy, allowing for a mix of remote work and in-office presence
• Must be willing to relocate
• Must possess a valid U.S. driver’s license/clean driving record for travel and car rentals
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $62,400 – $99,600 annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

As our Business Development Manager I for Indirect Sales, you will manage third-party sales (indirect partner relationships) for ENGIE North America Inc.'s retail products to Commercial and Industrial (C&I) customers. This role involves working with brokers and channel partners in multi-ISO markets. This role is based in Houston, TX, and reports to the Director of Key Partner Sales.

• Establish and maintain broker relationships to acquire, retain, and grow business, exceeding set goals
• Develop annual sales plans for brokers to increase regional commodity and renewable offerings sales
• Present, negotiate, and structure complex commodity transactions effectively
• Utilize knowledge of renewable offerings and deregulated energy markets to advance ENGIE's zero carbon targets and identify unique selling propositions
• Coordinate internal processes and resources, collaborating with Supply for competitive feedback and to deliver expected results

What You’ll Bring

• You hold an Associate’s degree or equivalent work experience
• This early career position does not require prior experience, you will be expected to deliver high-quality work in a professional setting. While not mandatory, exposure to sales within the retail energy industry could be beneficial
• You have experience with brokers/channel partners
• You have strong communication skills, effective negotiation abilities, and experience interacting with executive-level decision-makers
• You are a self-driven individual capable of quickly learning new products, processes, and systems
• You will establish strong direct and indirect relationships to acquire and retain a book of business, meeting or exceeding goals
• You hold good knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators
• You are proficient in establishing and managing broker relationships to achieve business objectives

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically up to 20% of the time with the need for some overnight trips
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $53,900 – $76,125 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.