What You Can Expect

As the Workplace Technology Manager, you will oversee the technology systems that support our workplace. This role involves managing hardware and software solutions, ensuring seamless integration of technology into daily operations, and leading initiatives to improve employee productivity and satisfaction through technology. Your day will start with overseeing the installation, configuration, and maintenance of workplace technology systems, including printing and video conferencing systems. You will provide technical support to employees, troubleshoot issues, and conduct training sessions to ensure effective use of technology tools. Staying updated on emerging technologies and trends, you will recommend and implement innovative solutions to enhance workplace efficiency. You will lead technology projects from conception to completion, coordinating with cross-functional teams to achieve project goals. Additionally, you will lead and participate in IT projects, including Merger & Acquisitions (M & A) activities, ensuring seamless integration and minimal disruption. Training, mentoring, and managing a team of technicians to ensure high performance and professional development will be a key part of your role. You will cultivate and maintain a customer-centric service culture within the IT department, ensuring exceptional support and satisfaction for all users.

This position will sit in Oakland, CA and report to the Director of IT.

What You’ll Bring

• A minimum of a four (4) year degree with a focus in Information Technology, Computer Science, or a related field
• A minimum of seven (7) years proven experience in managing workplace technology systems and infrastructure
• Excellent problem-solving skills and the ability to troubleshoot technical issues
• Expertise in Microsoft Teams for desktop and room video conferencing and collaboration
• Experience building reports with helpdesk systems to manage departmental workflows
• Experience with software deployment and system management
• Experience with end-user information security tools
• Ability to manage multiple projects and priorities in a fast-paced environment
• Experience with vendor management and procurement processes
• Experience with IT asset management

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel locally up to 10% of the time
• Must possess a valid U.S. driver’s license/clean driving record
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $131,000 – $200,790 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive incentive plan.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

As a Desktop Support Technician, you will be the first line of technical support for end-users, addressing hardware, software, and network issues for 300 local and remote users. Your day will start with responding to support requests, troubleshooting and resolving issues with Windows and macOS operating systems, Microsoft 365 applications, and other software. You will assist with the setup, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals. Regular maintenance and updates on desktop systems will be part of your routine to ensure optimal performance and security. You will also deploy new hardware and software, including imaging and configuring new devices. Collaboration with the Workplace Technology Manager and other IT team members will be essential to identify and implement improvements to the IT infrastructure. Your role will involve participating in team meetings and contributing to the development of IT policies and procedures.

This position will sit in Pasadena, CA and report to the Workplace Technology Manager.

What You’ll Bring

• A minimum of a two (2) year degree with a focus in Information Technology, Computer Science, or a related field; equivalent practical work experience accepted in lieu of degree
• A minimum of two (2) years experience in a desktop support or similar role
• Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common desktop applications
• Experience with software deployment and system management
• Expertise in Microsoft Teams for desktop and room video conferencing and collaboration
• Experience supporting remote users

Additional Details

• This role is eligible for our hybrid work policy
• It requires attendance at a worksite on a daily and/or rotation basis
• Must be available to travel locally up to 30% of the time
• Must possess a valid U.S. driver’s license/clean driving record
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $ 61,400.00 - $94,070.00 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for an incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.

REJOIGNEZ NOUS ! 

L’emploi est régi par l’obligation de respect des engagements du code de bonne conduite de GRDF, lequel est constitué des principes d’indépendance, de non-discrimination, de protection des informations commercialement sensibles, d’objectivité et de transparence ; www.grdf.fr

En tant qu’Employeur responsable, GRDF valorise la diversité des profils de ses collaborateurs. Son engagement en faveur de l’égalité des chances est reconnu par le Label Diversité. 

Engineer - IT & OT  (For Renewable sites -Solar & Wind )- Pune

Job Summary 

We are seeking a highly motivated and experienced IT-OT Engineer to join our ENGIE India team. The ideal candidate will possess a strong technical IT-OT background and be prepared for extensive site travels to support onsite issues during the implementation, commissioning, and post-commissioning operations of solar and wind power plants, while base location will be Pune, India.

Main Objectives 

The IT-OT Engineer for Renewable Sites will play a pivotal role in bridging the gap between Information Technology (IT) and Operational Technology (OT) to enhance the efficiency, reliability, and security of renewable energy plant operations. This position involves designing, implementing, and maintaining integrated systems that support the seamless operation of renewable energy sites, including wind, solar power plants. The engineer will ensure robust data communication, real-time monitoring, and control systems, while adhering to industry standards and best practices. The ideal candidate will possess expertise in Supervisory Control and Data Acquisition (SCADA) systems, IT-OT integration, and strong networking skills. Additionally, strong technical background, excellent problem-solving abilities, and a commitment to advancing sustainable energy solutions are essential.

Key Responsibilities:

System Monitoring and Maintenance:

• Oversee and optimize the technical IT-OT operations of renewable energy production infrastructures (solar, wind, etc.), ensuring efficient operations.
• Monitor and manage the troubleshooting of any IT-OT issues happening on the solar and wind farms with central support and/or subcontractors.

SCADA Systems Management:

• Ensure the proper follow-up on the maintenance plan for SCADA systems, including troubleshooting and managing issues related to cabling, optic fibre.
• Handle level 1 troubleshooting of the SCADA system and manage the troubleshooting of any OT issues at solar and wind sites.

Cybersecurity Management:

• Work with management and CISO to implement cybersecurity and support IT/OT risk management
• Coordinate with the O&M department to ensure IT/OT systems properly support emergency response procedures.
• Coordinate with O&M for the procurement and inventory of spare parts for IT and SCADA systems.

IT System Management:

• Provide level 1 proximity support on all IT-related issues, including user support for workstations, applications, networking and IT consumables.
• Manage the network configuration (switching, routing) and ensure the proper follow-up on the maintenance plan for industrial telecom systems.
• Responsible for the obsolescence follow-up process (including management and patching).
• Ensure the compliance of IT/OT-related contractors working on-site with ENGIE guidelines.
• Report any IT-OT related abnormalities, incidents, or process deviations spotted while monitoring the systems.
• Ensure that all IT/OT equipment (servers, control systems, SCADA, communication devices, etc.) complies with ENGIE and regulatory standards.
• Regularly interact with the O&M department to align IT/OT systems with broader ENGIE protocols and stay updated on the latest regulations.
• Provide hands-on management of Network devices and systems
• Manage support activities of external providers for the delivery of network services and project tasks
• Manage network systems to ensure compliance is maintained with cybersecurity policies
• Provide input into the risk management programme ensuring that Information Technology systems Disaster Recovery plans - include network services and other network elements.
• In the event of a cybersecurity incident perform tasks as directed by CISO
• Coordinate with technology and business groups to assess, implement, and monitor IT-related security risks/hazards
• Report security performance against established security metrics

Technical Knowledge and Skills:

• Strong knowledge of Industrial Control Systems (ICS) including PLC, DCS, SCADA, HMI, and IPC, PPC.
• Familiarity with automation hardware and software, Windows Server and client architecture, and IT hardware for power plants.
• Understanding of OT networking, OT network components, communication protocols such as Modbus, OPC/UA, TCP/IP, Profinet, and OT server and storage components.
• Technical hands-on experience in networking , routing , switching.
• Experience in implementing cybersecurity tools for OT environments.
• Knowledge of industry standards like ISA/IEC 62443.

Qualifications and Experience:

• Diploma/Degree in Computer Science, Industrial Engineering, Electrical Engineering, Mechanical Engineering, or equivalent hands-on experience managing a complex IT and/or OT system.
• 5-8 years of experience in IT/OT systems, preferably in the renewable energy sector.
• Strong knowledge of SCADA architecture is mandatory.
• Experience with SCADA systems, cybersecurity, and IT support.
• Willingness to travel extensively to various sites for onsite support.
• Strong problem-solving skills and the ability to work independently.
• Flexible mindset, able to work outside the comfort zone.
• Certifications CCNA, CompTIA Network+, Certified Automation Professional

( Desirable not mandatory)

Preferably from Gujarat or Rajasthan native

Behavioural Competencies 

• Customer-focused with a commitment to delivering high-quality service. 
• Ability to work independently, exercise sound judgment, and make decisions in a fast-paced environment. 
• Adaptable to changing priorities and flexible to work outside regular hours when required to meet timelines.

Work Environment & Physical Requirements 

• Extensive travel to ENGIE projects sites across India region for technical issues, field visits, IT-OT implementation. Base location is Pune, India.
• Requires extended periods of concentration, technical hands-on work, and the ability to operate office equipment.
• Walking, bending, or physical activity may be required during site visits. 

 Location and Reporting:

• Location: Pune, India ( extensive travel across the region to support sites. Stay at sites location during implementation, support till issues resolved)
• Reports to: Cyber Security & IT Infrastructure Manager

Benefits

Working with ENGIE offers a range of benefits designed to support professional growth, work-life balance, and overall well-being.

• ENGIE provides continuous training and development opportunities to help employees enhance their skills and advance their careers .
• Employees have the chance to work on large-scale, impactful projects in the energy sector, contributing to the global energy transition.
• ENGIE emphasizes a healthy work-life balance with flexible and hybrid working options.
• ENGIE offers a robust benefits package, including health insurance, OPD, dental, life and accidental death insurance, Preventive Health check-up for employee.
• ENGIE is committed to diversity and inclusion, fostering a workplace where everyone can thrive.
• The company prioritizes a safe working environment.

Why Join ENGIE? 

As a IT-OT Engineer at ENGIE, you will play a pivotal role in safeguarding and improving  the IT-OT landscape of a global leader in energy and sustainability, drive ENGIE’s mission to achieve a carbon-neutral world through innovative technology solutions. ENGIE is dedicated to the zero-carbon transition, empowering businesses and communities with cutting-edge solutions for energy efficiency and sustainability. Join us to contribute to a sustainable future and be part of a transformative journey towards a more efficient and eco-friendly world.

Visit us www.engie.com and www.engieindia.com

                                       Deputy Manager - IT GRC (Governance, Risk, and Compliance) -Pune

Job Summary

The Deputy Manager - IT GRC (Governance, Risk, and Compliance) role at ENGIE India is crucial in ensuring the organization's Digital & IT landscape is secure, compliant, and aligned with business objectives. This role involves developing, implementing, and managing IT GRC, risk management, and ensuring compliance with regulations and internal controls. This is an individual contributor role based in Pune, India, with occasional onsite travel to support Digital & IT audits.

Main Objectives

The primary objective is to ensure the IT landscape is secure, compliant, and aligned with business goals. This involves:

• Implementing comprehensive IT GRC strategies.
• Implementing INCOME framework for D&IT function
• Implement and Manage - Risk management processes.
• Ensuring adherence to regulations and standards.
• Maintain Digital &IT internal control requirements
• Lead the Digital & IT Internal Control and Compliance

Key Responsibilities

• Audit Preparation and Management: Prepare processes, teams, and documents for internal and external audits. Track and remediate audit observations with corrective and preventive actions.
• Risk Management: Manage and track all technology-related risks for timely closure. Oversee formal risk analysis and self-assessment programs for various systems and processes.
• Compliance: Ensure compliance with privilege access management processes and relevant IT regulations and standards, such as ISO 27001 and NIST CSF.
• Documentation and Communication: Maintain strong documentation and communication skills. Ensure clear communication with stakeholders and effective conflict resolution.
• Implementing Initiatives: Coordinate with various departments to ensure smooth execution and monitor progress.
• Continuous Improvement: Foster a culture of continuous improvement within the IT GRC team.
• Stakeholder Engagement: Engage with key stakeholders, including management and department heads, to ensure IT GRC strategies are well-supported and integrated.
• Conducting Risk Assessments: Oversee comprehensive risk assessments to identify potential risks.
• Developing Mitigation Strategies: Implement controls and safeguards to reduce the likelihood and impact of risks.
• Monitoring and Reporting: Establish effective monitoring mechanisms and regularly report on risk status to management.
• Collaboration with Departments: Work closely with various departments to ensure effective implementation of risk management strategies.
• Adhering to Regulations: Ensure compliance with all relevant IT regulations and standards.
• Implementing Best Practices: Promote the adoption of industry best practices within the organization.
• Internal and External Audits: Conduct regular internal audits and manage relationships with external auditors and regulatory bodies.
• Policy Development: Develop and maintain comprehensive IT GRC policies.

Coordination and Collaboration

• Cross-Departmental Collaboration: Collaborate with various departments to ensure effective implementation of GRC initiatives.
• Stakeholder Communication: Ensure stakeholders are informed about the progress and impact of GRC activities.
• Conflict Resolution: Resolve conflicts that arise during the implementation of GRC initiatives.
• Internal Audits: Conduct internal audits to assess the effectiveness of IT GRC controls and processes.
• Managing External Audits: Ensure the organization is well-prepared for external audits and address any findings promptly.
• Audit Preparation: lead the preparation for audits to ensure a smooth process.
• Addressing Audit Findings: Develop and implement action plans to resolve audit findings and prevent recurrence.
• Continuous Improvement: Use audit insights to drive continuous improvement in GRC practices.
• Regular Reporting: Provide regular reports on IT GRC activities to management and the board.
• Clear Communication: Ensure GRC-related information is communicated clearly and consistently.
• Training and Awareness: Promote awareness of GRC policies and practices within the organization through training sessions and resources.

Technical Knowledge and Skills

• Understanding IT Systems: Strong understanding of IT systems, including Cloud services, IT-OT convergence, hardware, software, networks, and data management practices.
• Security Principles: Deep understanding of security principles, including encryption and access control.
• Risk Management Frameworks: Familiarity with frameworks such as ISO 31000 and NIST RMF.
• Emerging Technologies: Stay updated on emerging technologies and their impact on IT GRC practices.
• Technical Certifications: Relevant certifications such as CRISC are valuable.
• Compliance Knowledge
• Regulatory Requirements: Deep knowledge of relevant regulatory requirements, such as CEA guidelines, Internal Controls (ITGC), IT Act, Indian and global Energy sector compliance, GDPR, HIPAA, and SOX.
• Industry Standards: Familiarity with industry standards like ISO 27001 and NIST CSF.
• Compliance Assessment: Conduct regular compliance assessments and develop comprehensive compliance policies.
• Training and Awareness: Promote awareness of compliance requirements within the organization.

Analytical and Problem-Solving

• Risk Analysis: Conduct formal risk analysis to identify potential vulnerabilities.
• Problem-Solving: Develop and implement effective solutions to mitigate risks.
• Data Analysis: Analyze data to identify trends, assess risks, and make informed decisions.
• Decision-Making: Make informed decisions based on risk and compliance analysis.
• Continuous Improvement: Promote a culture of continuous improvement in GRC practices.

Qualifications and Experience

• Strong background in Information Technology, Cybersecurity, or a related discipline.

• Knowledge of frameworks like ISO 27001, NIST, GDPR, and HIPAA.

• 5-8 years in IT GRC, preferably in the Energy sector.

• Hands-On Experience: Identifying, assessing, and mitigating risks.
• Practical Application: Applying GRC principles in energy sector

Behavioural Competencies

Customer-Focused: Commitment to delivering high-quality service.

Independent Work: Ability to work independently and make decisions in a fast-paced environment.

Adaptability: Flexible to changing priorities and working outside regular hours when required.

Work Environment & Physical Requirements

• Location: Pune, India, with intermittent travel to sites.
• Team Size: Individual Contributor role.
• Physical Activity: Extended periods of concentration, technical hands-on work, and physical activity during site visits.
• Reports to: Cyber Security & IT Infrastructure Manager

Benefits

• Professional Growth: Continuous training and development opportunities.
• Impactful Projects: Work on large-scale projects in the energy sector.
• Work-Life Balance: Flexible and hybrid working options.
• Robust Benefits Package: Health insurance, OPD, dental, life and accidental death insurance, preventive health check-up.
• Diversity and Inclusion: Commitment to fostering a diverse and inclusive workplace.
• Safe Working Environment: Prioritizing safety in the workplace.

Why Join ENGIE?

As a Deputy Manager IT-GRC at ENGIE, you will play a pivotal role in safeguarding and improving the Digital & IT landscape of a global leader in energy and sustainability. Drive ENGIE’s mission to achieve a carbon-neutral world through innovative technology solutions. Join us to contribute to a sustainable future and be part of a transformative journey towards a more efficient and eco-friendly world.

Visit us at www.engie.com and www.engieindia.com

Job Title:  Data Scientist  

Department: Digital - Data 

Reporting line:  Head of Data 

Location: Kampala, Uganda or Lagos, Nigeria

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission   

This position will be part of the Global Data team. This is an incredible opportunity to join a high-performing team that is passionate about pioneering expanded financial services to off-grid customers at the base of the pyramid. Key responsibilities will include building and maintaining data models to support sales and customer finance operations.  You would also be involved in data mining activities as well as engage with internal business stakeholders in realtime to our field team mobile application to allow data-informed decisions to be made in the field, as well as working with members of the data team to ensure high code quality and database design.  Your work will make a meaningful impact by enabling Engie to continuously innovate on how we support our customers in their repayment journey. Key Competencies 

Responsibilities   

Data Mining (20%): 

• Design and implement robust data mining models to support analytics and reporting requirements. 

• Carry out pre – processing, cleansing, and validating the integrioty of data to be used for analysis 

• Enhance data collection procedures to include all relevant information for developing analytic systems. 

Statistical modelling (70%) 

• Use statistical and machine learning techniques to develop solutions to support business operations from sales to credit collection. 

Stakeholder management (10%) 

• Communicate results with stakeholders within the business operations teams. 

Experience:  

• 5+ years of industry experience working on data scientist with a focus on data modelling, stakeholder management and data mining.,  

• Proficiency using machine learning frameworks like keras, pytorch, Tensorflow, sckit-learn, statistical tools (statistical tests, distribution, regression, maximum likelihood estimators, strong math skills (multivariate calculus, linear algebra), machine learning methods (k-Nearest Neighbours, Naive Bayes, SVm, Decision forests), Data visualization tools (matplotlib, d3.js, Tableau). 

• Experience working with structured and unstructured data using Python, R, Scala, Java, SQL in addition to one or more of Spark/Hadoop/Hive/HDFS , Apache Airflow, RabbitMQ/Kafka, Spark, Kubernates, and dbt. 

• Working knowledge of databases, data systems, and analytics solutions, including proficiency in SQL, NoSQL, Java, Spark and Amazon Redshift  for reporting and dashboard building. 

• Experience with implementing unit and integration testing.  

• Ability to gather requirements and communicate with stakeholders across data, software, and platform teams.  

• Deep understanding of data structures, data modelling and architecture.  

• Experience managing a team of mid-level data scientists. 

• Sense of adventure and willingness to dive in, think big, and execute with a team  

Qualifications:  

• Bachelors or master’s in computer science, machine learning, or related field  

Language(s):   

• English  

• French is a plus.  

 Technology:  

• Python, R, Java, SQL, NoSQL, Amazon Redshift, Kafka, Apache Beam, Apache Airflow, Apache Spark 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.   

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!   

What You Can Expect

As a Help Desk Advisor – Trade Floor, you will report to IT Helpdesk Supervisor and you will provide technical assistance on laptops, desktops and networking in a fast-paced trading environment.

Your responsibilities include but aren’t limited to: imaging laptops, migrating users, hardware deployments, troubleshooting hardware/ software and working in a cross domain environment. Develop team as organizational growth warrants.

Respond to internal customers calling to report problems and resolve technical problems

Utilize a customer service attitude and approach to providing assistance and solutions

Coordinate with users to determine computing needs and order hardware as appropriate

Prioritize requests based on severity and commercial significance

Conduct root cause analysis and apply preventive measures to ensure effective problem resolution 

Assume ownership for critical problems with proactive communication and follow through to completion 

Maintain accurate contact and alert lists for team and customer communications 

Assist with internal personnel moves and other physical changes to facilities

Assist in the development of help desk process and procedures for the support of help desk functions and team members 

Assist Settlements’ team with digital certificate management

Assist with disaster recovery planning and execution

What You’ll Bring

Bachelor’s degree in which you completed courses in IT, engineering or other related disciplines, or an equivalent combination of technical training and a minimum of 10 years of experience in a related field

A minimum of seven (7) years of IT help desk experience

A minimum of five (5) years of energy trade floor experience     

Microsoft 365 Expert

Microsoft Azure Expert

CompTIA Expert

PowerShell & Python Scripting

Proficiency in network security tools

Knowledge of trader work stations

Knowledge of energy markets

Ability to meet highest attendance requirements.

Ability to communicate effectively, both written and verbally.

Ability to handle multiple assignments on a timely basis with a high degree of accuracy.

Ability to use personal computer, calculator, etc.

Expected to be onsite full-time during business hours

Additional Details

This role requires attendance at a worksite on a daily basis;

Must be willing and able to comply with all ENGIE ethics and safety policies;

Compensation

Salary Range: $86,100 – $132,020 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

 If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.