Software Delivery Expert WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the Software Delivery Service team of the User Solutions department of the Engie Group.

The team is composed of the SDM and experts in software support and packaging.

The team's mission is to make complementary software available to users of Skynote workstations.  It packages the software, publishes it on the infrastructure, deploys it and provides support to end users.

What you will do:

          Project leader:

• You will manage end-to-end customer requests in terms of general use and business-specific software packaging and deployment.
• You will collect customer requirements.
• You will generate quotes using the internal calculation table.
• You will package the software in accordance with the Skynote Windows devices standard.
• You will make the software available to users on Intune infrastructures.
• You will make software available in the ServiceNow catalogue.
• You will carry out the technical qualification of packages.
• You will participate in the maintenance of the application portfolio and ensure the consistency of its information.
• You will share feedback on similar IS architecture implementation issues encountered in similar business or organizational contexts.

          Incident and Problem Management:

• You will resolve software-specific end user incidents efficiently when escalated by helpdesk.
• You will participate in the support and resolution of application incidents relating to packaging or deployment.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.

Documentation and Training :

• You will write Knowledge base articles for SN1, SN2, and SN3 support.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 2 years of technical experience in packaging and managing software in Microsoft inTune;
• Accurate knowledge of Windows OS;
• Knowledge of application packaging (Installshield;
• PowerShell script development;
• Knowledge of the InTune infrastructure for software publication and deployment;
• Knowledge of the SCCM infrastructure for software publication and deployment;
• SN3 support for Windows 10/11 workstations;
• Previous experience in using the Service-Now back office and reports;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Level 3 System Engineer WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the User Solutions Skynote team of the Engie group.

Skynote L3 Workstation Team is an ENGIE team located in Paris, responsible for the availability, performance, security, and support of the production services delivered to the Local IT teams, including the Windows and Mac workstations, Intune & SCCM related configurations, and M365 Office Suite configurations.

You will work in close relationship with the Skynote Service Delivery Manager (SDM) and a few other SDMs, as well as with the Expertise/Design teams (L4) and the SaaS suppliers.

What you will do:

• You will manage the safe and secure operation of the Group services production environment, most of which is cloud-based.
• You will provide excellent support to the Local IT teams (approx. 150 tickets per month through an ITSM tool, email, instant messaging (Teams), and telephone (emergencies only)). This is not a Service Desk: it is a team of System Engineers providing 3rd line support to Local IT teams (Service Desks / Helpdesks, System Administrators, System Engineers).
• You will process the changes initiated by Change Management.
• You will ensure that documentation is up-to-date: production handbooks, procedures, knowledge base, etc.
• You will keep the knowledge of the team members current through technology watch, training, etc.
• You will escalate to SaaS service providers (e.g., Microsoft Premier Support, etc.).
• You will manage special user accounts (privileged/admin, service/technical accounts, etc.).
• You will automate support and administration tasks through scripting (PowerShell mainly).
• You will provide expert technical advice for changes to existing services or the introduction of new services.
• You will raise and escalate risks and issues as soon as they become apparent, as well as propose plans to mitigate them.
• You will support the Service Delivery Managers in service review meetings with the Local IT teams.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 5 years of technical experience as System Engineer;
• Fluent in French & English (B1);
• Experience in delivering IT support
• Experience at implementing processes and driving change in general;
• Experience in writing technical documentation, IT procedures, operational reports and user guides;
• Experience of delivering exceptional customer service;
• Previous working experience on the following:
  • Intune (administration, building dashboards with Log Analytics, proactive monitoring);
  • System-related incidents troubleshooting and proactivity;
  • Powershell scripting (ie : create remediation with Intune) and automation;
  • ITIL and IT Service Management best practices in general;
  • Security Awareness: Knowledge of cybersecurity principles and practices;
  • Microsoft Office 365 suite and its administration (Teams, SharePoint Online, VivaEngage, OneDrive for Business, Power Platform etc.);
  • OKTA Platform;
  • EntraID Environment;
  • ITSM : Service Now;
  • macOS experience;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Network & Security Automation ENGINEER

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

This position is based within GBS IT in Bucharest. As a developer, you will play an important role in developing solutions helping speedup Network & Security projects deployment and enabling self-service provisioning to facilitate the consumption of the services provided by NAC department.

This reorganization puts the focus first on what the team does and its objectives, then explains where it fits in the organization, making it easier for candidates to understand the role's purpose before getting into the organizational details.

What you will do:

          Build and Go to run:

• Development Stack: You will write and maintain backend services using Python with modern frameworks, and develop frontend applications using JavaScript/TypeScript (using React JS). Ensure code quality through testing and documentation.
• Serverless Architecture: You will develop and deploy serverless applications using AWS Lambda, API Gateway, and other AWS serverless services. Ensure scalability and cost-efficiency.
• Infrastructure as Code (IaC): You will use Terraform and Terragrunt to manage and provision infrastructure. Ensure that all infrastructure changes are version-controlled and auditable.
• Continuous Integration/Continuous Deployment (CI/CD): You will implement and maintain CI/CD pipelines to ensure smooth and automated deployment processes.
• Security Best Practices: You will apply security best practices in all stages of development and deployment. Use AWS IAM, security groups, and other AWS security services to protect resources.

          Documentation and Training:

• Comprehensive Documentation: You will create and maintain detailed documentation for all developed solutions, including architecture diagrams, deployment guides, and user manuals. Use tools like Confluence or GitHub README.
• Knowledge Sharing: You will conduct regular knowledge-sharing sessions and workshops within the team to ensure all members are up-to-date with the latest technologies and best practices.
• Onboarding Guides: You will prepare onboarding guides for new team members to help them quickly understand the team's processes, tools, and technologies.

          Participate to team meetings:

• Daily Stand-ups: Actively participate in daily stand-up meetings to provide updates on your progress, discuss any blockers, and align with the team's goals.
• Backlog Refinement: Engage in backlog refinement sessions to discuss tasks comprehension and align target designs within the team.
• Sprint Planning: Contribute to sprint planning meetings by estimating effort, discussing task assignments, and planning the work for the upcoming sprint.
• Code Reviews: Participate in code review sessions to provide constructive feedback, ensure code quality, and share best practices with team members.
• Technical Discussions: Join technical discussions and brainstorming sessions to contribute ideas, solve complex problems, and innovate on new solutions.
• Cross-functional Collaboration: Collaborate with other teams and departments to ensure alignment on project goals, share knowledge, and leverage expertise from different areas.

Desired education, expertise, and skills: 

• Master’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 2 years of technical experience in software development and DevOps in complex AWS context;
• AWS Associate-level certification is preferred (e.g., Solutions Architect, Developer, or SysOps Administrator);
• Previous working experuience on the following:
  • Python;
  • TypeScript / JavaScript (ReactJS);
  • AWS Lambda functions;
  • AWS DynamoDB;
  • AWS API Gateway;
  • AWS StepFunctions;
  • Terraform;
  • Terragrunt;
  • Other AWS services (CloudFront, IAM, KMS, SSM) ;
  • AWS/Azure Cloud native network/security services;
• Knowledge on kasic Network principles (IP addresses/subnets, Firewall flows, DNS);
• Proficiency (spoken and written) in English;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted. 

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Network Technician Level 1 WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

Within the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operating Center (NOC) team.

The NOC serves as the operational hub for our Network and Security infrastructures. Our mission is to ensure performance and security across all network and security infrastructures, whether they are in data centers, the cloud, or remote sites (examples: ‘Highway to Cloud’ interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with ‘Zscaler,’ Software-Defined WAN, LAN, and Wi-Fi services, etc.).

The NOC, consisting of over 40 professionals, is structured into two distinct yet complementary teams:

• NOC Back Office: This team of technical experts focuses on the day-to-day operation of services.
• NOC Front Office: This team provides crucial support to the Back Office, focusing on industrialization, process management, and operational oversight of infrastructure and managed services.

What you will do:

          Incident Management:

• You will gather needed information from other services (Service Desk and Global Coordination Center), check the priority level (impact and urgency), check the impacted service/customer, and work with the monitoring team to improve the quality of the data in incident tickets. You will assign the ticket to the right L1/L2/L2 level.
• You will link multiple incidents together when a common root cause can be identified.
• You will perform the first technical analysis of devices’ status and launch first actions regarding on-site checks with local contacts when necessary (device unreachable).
• You will create incidents in providers’ portal when necessary (mainly regarding telco providers’ link).
• You will permanently check the monitoring tools to ensure that every critical alarm is linked to an active incident ticket.
• You will create new incident tickets when necessary (detection with monitoring tools or customer’s direct request).
• You will escalate/assign tickets towards Level 2 or Level 3 of the NOC when necessary.
• You will work with the network tooling team to improve monitoring quality.

          Change Management:

• You will implement basic and simple changes based on a Standard Operation Procedure (SOP).
• You will assign any other request to Level 2 or Level 3 of the NOC when necessary.

Desired education, expertise, and skills: 

•  
• Basic knowledge of networks’ fundamentals (IP addressing, routing, difference between network devices);
• Monitoring tool usage (Spectrum, Cacti, Syslog, etc.);
• Working experience in Ticketing Systems (e.g.: Service Now);
• Working experience with Cisco LAN, Wifi;
• DNS, DHCP basic operations;
• ITIL certifications;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Teamwork skills;
• Strong communication skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Job Title:  Data Engineer 

Reporting line:  Head of Data 

Location: Kampala, Uganda or Nigeria

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission   

This position will be part of the Global Data team. This is an incredible opportunity to join a high-performing team that is passionate about pioneering expanded financial services to off-grid customers at the base of the pyramid. Key responsibilities will include building and maintaining data pipelines between our main transactional and analytics databases, IoT data delivered from devices, PBX, and our in-house ticketing system.  You would also be responsible for building pipelines to deliver data in realtime to our field team mobile application to allow data-informed decisions to be made in the field, as well as working with members of the data team to ensure high code quality and database design.  Your work will make a meaningful impact by enabling Engie to continuously innovate on how we support our customers in their repayment journey.  

Responsibilities   

Data Modelling and Extract, Transform and Load (ETL): 

• Design and implement robust data models to support analytics and reporting requirements. 

• Develop and maintain scalable ETL processes from various sources, including multiple ERP systems, into a data warehouse.  

Data Ingestion and Automation data pipelines 

• Implement data validation and quality checks to ensure accuracy and completeness. 

• Design, build, and maintain automated data pipelines to streamline data processing and transformation. 

• Utilize orchestration tools to schedule and monitor pipeline workflows. 

• Collaborate with data analysts to understand data requirements and support their analysis needs. 

• Optimize data structures and queries to enhance performance and usability for analytical purposes. 

Data Warehousing 

• Design and optimize data warehousing solutions to support business intelligence and analytics needs. 

• Implement data modelling techniques to organize and structure data for optimal querying and analysis. 

Optimization and Performance Tuning of Data Dashboards 

• Troubleshooting and fixing issues on existing reports/dashboards while also continuously building improvements. 

• Optimize dashboard performance and ensure responsiveness for large datasets and complex queries. 

• Design, Data Visualization and Dashboards 

Experience:  

• 5+ years of industry experience working on data engineering with a focus on data ingestion, data warehousing, pipeline automation, and ETL development 

• Experience building infrastructure to support streaming or offline data.  

• Extensive programming experience in Python/Scala/Java  

• Experience with SQL in addition to one or more of Spark/Hadoop/Hive/HDFS  

• Working knowledge of databases, data systems, and analytics solutions, including proficiency in SQL, NoSQL, Java, Spark and Amazon Redshift  for reporting and dashboard building. 

• Experience with implementing unit and integration testing.  

• Ability to gather requirements and communicate with stakeholders across data, software, and platform teams.  

• Ability to develop a strategic vision for data pipelining and infrastructure.  

• Experience managing a team of mid-level engineers.  

• Sense of adventure and willingness to dive in, think big, and execute with a team  

Qualifications:  

• Bachelors or master’s in computer science, machine learning, or related field  

Language(s):   

• English  

• French is a plus.  

 Technology:  

• Python, Java, SQL, NoSQL, Amazon Redshift, Kafka, Apache Beam, Apache Airflow, Apache Spark 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.   

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!   

Digital Workplace Analyst – LEEDS (Permanent)

Company Overview:

ENGIE is a global leader in low-carbon energy supply and services. With over 100,000 employees worldwide, we are committed to accelerating the transition to a carbon-neutral world through energy-efficient and environmentally friendly solutions. In the UK, we have been active for over 20 years, investing in renewable energy and storage while supplying energy to organizations of all sizes. Join us in shaping the future of responsible business and making a positive impact on people and the planet.

Role Overview:

The Digital Workplace Analyst will provide remote and on-site assistance to IT service users, acting as the main point of contact for managing digital workplace incidents and service requests. This role ensures the delivery of timely and quality end-user IT services through consistent application of internal processes and clear communications.

Key Responsibilities:

• Provide remote and desk-side support to employees regarding IT services.
• Log all calls in the IT Service Management tool for accurate statistics and analysis.
• Coordinate with the Group Service Desk for timely incident and service request management.
• Monitor ticket queues, identify trends, and escalate major incidents or problems as needed.
• Share knowledge and participate in meetings to ensure excellent customer experience.
• Provide advice and guidance to customers and liaise with third parties on support issues.
• Maintain up-to-date documentation (technical notes, incident resolution notes, etc.).
• Support videoconferencing facilities and meeting room functionality across the UK estate.
• Troubleshoot basic networking issues, including cabling and patching.
• Troubleshoot hardware and software problems for desktops/laptops and printers.
• Procure and deploy laptop/desktop and mobile devices according to group standards.
• Install, configure, support, and troubleshoot software applications and services.
• Ensure the CMDB/Asset Database is up to date regarding user allocation and asset retrieval.
• Process requests for Starters, Leavers, and Movers and associated user account management activities.
• Ensure user accounts are deployed and configured correctly according to group standards.
• Keep digital workplace information and reports up to date.
• Assist with ad-hoc tasks to ensure a high level of support for users.

Knowledge and Skills:

• Excellent knowledge of Digital Workplace technologies and support activities.
• Good knowledge of Audio Visual and meeting room technologies.
• Understanding of Cyber Security principles and ITIL concepts.
• Ability to meet deadlines and cope with pressure.
• Strong problem-solving skills and a proactive approach.

Experience:

• Experience in providing IT technical support within a support function.
• Coordinating and delivering IT services through Managed Services arrangements.
• Experience dealing with stakeholders in a customer service setting.

Qualifications:

• A-levels or equivalent, or suitable experience.
• Desirable: Appropriate desktop management qualifications (e.g., Microsoft Certified Partner).

How to Apply:

If you are passionate about operational excellence and eager to contribute to the energy sector, we want to hear from you. At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need. To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.