• Power the future, together with ENGIE!
• Join our ENGIE Retail business!
• Hybrid & located at our Freshwater Place offices in Southbank

ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams’ efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy solutions to households, businesses and communities.

Our global ambition, as a pioneer of the renewable energy transition, is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.

Zero. You may think it’s nothing, but to us at ENGIE… zero is everything!

The opportunity:

Our retail energy business is at the forefront of low-carbon products, services and technologies, which help Australian households manage their energy bills and emissions.

Due to an internal move, we have a wonderful opportunity, for a Service Delivery Manager to join our Customer Service team for ENGIE Retail Operations. You will report to the Head of Customer Service, ENGIE Retail.

You will work closely with key stakeholders across the retail business and also with key vendors and bring a strategic mindset. Some knowledge of managing performance of BPO’s within a regulated industry , couple with your proactive outlook on business will set you up for success in this wonderful landing point with a global leader in the energy transition.

Responsibilities will include:

The role’s primary responsibility is to ensure that the day-to-day performance objectives are met in line with regulatory and contractual obligations while focusing on system integrity, accuracy and continuous improvement of process and procedures to reduce cost to serve and improve customer experience.

• Creating, developing and managing the provider’s performance KPIs in line with commercial agreements
• Strong vendor relationship management, with a focus on achieving operational performance against KPI’s all whilst operating in a highly regulated environment
• Functional ownership for customer services area for the business, ensuring that all relevant KPIs are achieved
• Responsibility to oversee the Cost to Serve for this function
• Maintain strong governance on forecasting processes for all functions
• Manage and report on performance of these functions against critical KPI’s, including regulatory reporting requirements
• Work collaboratively with peers across the business to ensure operational and strategic goals are achieved.

About you:

• Several years’ experience relevant to the requirements of the role
• Six sigma/Lean
• Project management
• Process design and reengineering
• Data management
• Vendor Management - experienced in managing complex services contracts with 3rd party suppliers
• Call Centre/ Back Office Operations Management
• Managed change projects and/or process improvements
• Financial Management

Next Steps:
If this sounds like the role for you, we welcome your application.

All applicants must have unlimited rights to work in Australia.

Please note we consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths!

• Power the future, together with ENGIE!
• Join our Yuri Hydrogen project in WA!
• Located in Perth with travel to Karratha site

ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams’ efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy solutions to households, businesses and communities.

Our global ambition, as a pioneer of the renewable energy transition, is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.

Zero. You may think it’s nothing, but to us at ENGIE… zero is everything!

The opportunity:

ENGIE is committed to developing an efficient power generation portfolio in Australia comprising renewable and non-renewable sources. We aim to generate over 3,000 MW of energy through solar, wind and industrial-grade batteries to help Australia achieve a more sustainable, affordable and dependable energy network.

ENGIE is also innovating with other technologies such as renewable hydrogen, and the YURI project in Karratha is a prime example of these efforts.

Yuri will become one of the world’s first industrial scale renewable projects.

The plan includes a 10 MW electrolyser powered by 18 MW of solar PV and supported by an 8 MW battery energy storage system, generating renewable hydrogen for use in Yara's ammonia facility at Karratha. 

We are seeking an experienced Operations & Maintenance Manager (O & M Manager) for Yuri.

The O & M Manager will serve as a point of contact for ENGIE in relation to all communications and dealings under the O & M Agreement with Yara Pilbara Fertilisers.

The role is based in Perth,  with site visits to Karratha during the construction and  longer site duration stays during the commissioning and operational phases.

The position reports to the ENGIE Project Manager and will also work closely with General Manager Assets (South Australia).

Responsibilities will include:

Operations Management:

• Oversee the mobilisation of the Contractor (Yara) and prepare O&M readiness for ENGIE (the Principal).  Development of the WHS and asset management systems will sit with the Contractor, but as the Principal, the incumbent will monitor the O&M service activities, assisting with the development of interface management and protocols to ensure a smooth transition and efficient operations
• Work as part of the project team, providing guidance to the team, interface with the Yara O&M Contractor and other stakeholders, as required.
• Responsible for ensuring systems, procedures, training packages are commensurate with ENGIE Management systems
• Contract and issues management

Health, Safety and Environment

• Adhere to ENGIE's HS&E policies, procedures and mandatory instructions, to identify and mitigate environmental risks and risks to the wellbeing of oneself and others in the workplace.

Risk Management, Budgets

• Identifies, assesses, prioritizes and manages risks without supervision and provides technical guidance when required.
• The incumbent will be proactive in identifying potential risks, develop effective strategies to manage or mitigate those risks, ensure the workforce is trained and compliant, and maintain ongoing monitoring and evaluation throughout the project's lifecycle. Effective risk management not only ensures safety but also contributes to project efficiency, cost control, and legal compliance.
• Manage the budget expenditures in accordance with the approved yearly budget.
• You must adhere to all relevant regulatory and compliance obligations related to the activities of this role. 

 About you:

• The successful incumbent will possess significant experience in a similar role in operations, ideally O&M.  Energy industry experience will be advantageous or similar process.
• You will have sound influencing and effective communication skills and can balance multiple internal and external stakeholders to drive outcomes.  You have gained excellent project management skills, preferably in a matrix management environment and can steer change and work within a changing environment.  
• You will have sound knowledge of safety regimes and risk management in relevant industrial settings.

Next Steps:
If this sounds like the role for you, we welcome your application.

All applicants must have unlimited rights to work in Australia.

Please note we consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths!

Department: Customer Finance 

Reporting Line: Collections Manager         

Location: Nairobi, Kenya

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission 

The Loan Recovery Intern is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.

Responsibilities

• Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
• Ensure proper documentation of open loan cases.
• Ensure customers are paying on time in assigned loan portfolio
• Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
• Recommend and work with external service providers on portfolio management by escalating repossession cases.
• Customer education to customers on impact on loan non-repayments.
• Supporting the analysis of causes for portfolio deteriorations
• Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
• Restructure loan repayment plan from delinquent clients as per policy and procedure

Knowledge and skills 

Experience:

• Experience in customer relationship management 
• Team player 
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for the role and EEA’s mission to plug in the world.

Qualifications:

• Holder of Bachelor’s Degree in Business Administration or any other related field
• 1-year Previous experience in loan recovery preferably in a call center setting.

Language(s): 

• English
• Kiswahili

 Technology:

• Experience in technology required for the role

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Welkom bij ENGIE BELGIUM! Elke dag werken wij energie-efficiënte oplossingen uit en bouwen zo aan een koolstofneutrale toekomst!

Krijg je energie van problemen oplossen? Houd je ervan een proces van A tot Z tot een goed einde te brengen? En heb je zin om jouw technisch inzicht verder te ontwikkelen in een industriële productieomgeving? Dan zoeken we jou!

Voor onze entiteit WKK (warmtekrachtkoppeling), voornamelijk gelegen op de sites van grote chemische bedrijven in de Antwerpse haven (BASF en Covestro), zijn we op zoek naar een Procesoperator  in volcontinu om het team te versterken.
 

WIJ BIEDEN JOU als Procesoperator

• Veiligheid – veiligheid komt bij ons steeds op de eerste plaats.
• Brede waaier aan kennis – beheer van een volledig proces (elektrisch, mechanisch en proces technisch), waar altijd verbetering mogelijk is.
• Leuk team – je werkt in een klein team en rapporteert aan de shiftleider. Je autonomie kan flexibel toenemen in functie van je ervaring
• Technische uitdaging – de kans om te werken in een unieke sector van energie die zichzelf op technisch vlak continu blijft uitdagen in het kader van de vergroening en flexibilisering van de energie opwekking.
• Opleiding - praktische en theoretische opleidingen, ter ondersteuning van jouw leer- en doorgroeitraject.
• Aanzienlijke doorgroeimogelijkheden in functie van jouw ambities en competenties
• Een doordacht volcontinu rooster bestaande uit dagdagen en shiften, met 37 vrije weekends per jaar
• Een bediendencontract (38u) in volcontinu van onbepaalde duur met een competitief salarispakket, bestaande uit:
  • Een geïndexeerd maandloon
  • Jaarlijks dubbel vakantiegeld, collectieve bonus en een eindejaarspremie.
  • Een maandelijkse shiftpremie (27,04%)
  • 20 verlofdagen + 13 ADV dagen
  • Medische onkosten worden terugbetaald, voor jou en inwonende gezinsleden Hospitalisatieverzekering en aanvullend pensioenplan
  • Gsm en data abonnement
  • Maaltijdcheques €8
  • Fietslease en verplaatsingsvergoeding
  • Personeelstarief voor gas en elektriciteit

JOUW VERANTWOORDELIJKHEDEN als Procesoperator

Als Procesoperator ben je verantwoordelijk voor de dagelijkse uitbating en opvolging van onze WKK-installaties bij onze klanten. Met als voornaamste doel: een veilige en efficiënte uitbating te garanderen.

Technische opvolging:

• Vanuit de controlezaal en in de technische installaties bedien je de WKK en STEG centrales die op flexibele wijze elektriciteit aan het net leveren en stoom aan industriële klanten.
• Je stelt de installatie (transformatoren, turbines, elektrische borden, pompen, tanks etc) veilig ter voorbereiding van onderhoudswerken.
• Je start een installatie na onderhoud opnieuw op.
• Je analyseert storingen en bedrijfsproblemen, en doet hiervoor de gepaste verbeteringsvoorstellen.
• Je bent de eerste contactpersoon voor de industriële klanten.
• Je werkt in opdracht van de shiftleider en rapporteert aan hem.

Administratieve opvolging:

• Opmaken van verbetervoorstellen, je werkt mee aan stilstand -en incidentverslagen.
• Je zorgt voor de administratieve voorbereiding en opvolging van onderhoudswerken in ons systeem.

JOUW PROFIEL als Procesoperator

• Je beschikt over een technische graduaat of bachelor of je hebt een gelijkwaardige ervaring opgedaan als operator.
• Je hebt een goede kennis van elektromechanica en technisch inzicht.
• Je hebt goede communicatievaardigheden en spreekt vloeiend Nederlands.
• Je bent bereid om in volcontinu stelsel te werken.
• Je hebt een sterk veiligheids- en milieubewustzijn. Je draagt voortdurend zorg voor de veiligheid en gezondheid van jezelf én van je collega’s!

JOUW HR-CONTACTPERSOON

Lise Raes - lise.raes@external.engie.com

JOUW WERKPLAATS

Ketenislaan 1 - 9120 Kallo

#campaignLHFoperator

#campaignkallo2024

MEER OVER ONS

Om leider van de koolstofneutrale transitie in België te worden, beheerst ENGIE alle beroepen uit de energiesector: van energieproductie tot onderhoud van complexe installaties, van engineering tot het bouwen van nieuwe installaties, van onderzoek en innovatie tot het optimaliseren van ieders verbruik. Onze 7000 medewerkers in België bouwen aan een betere toekomst voor onze planeet.
Aan een betere toekomst voor ons allemaal!

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa 

Job Purpose/Mission  

ENGIE is looking for an experienced, highly motivated, and accurate Internal Auditor with a passion in renewable energy and financial inclusion to join our team. The Internal Auditor will review the effectiveness of the internal control systems, risk management and governance processes and contribute to the improvement in EEA’s performance. This position will be part of the Global Finance team that is mainly based in Berlin, Germany and Kampala, Uganda and will report directly to the Head of Internal Audit and Control.  

Responsibilities 

• Provide key input into the development of the Annual Internal Audit Plan and ensure efficient and effective execution of the plan.  

• Effectively plan for audit engagements by obtaining sufficient knowledge on best practices, regulatory framework and EEA policies & procedures. 

• Effectively conduct risk-based audits as per the approved plan, develop risk assessments of key processes and develop audit programs with testing procedures relevant to risk and audit objectives. This should be done in accordance with Standards for the Professional Practice of Internal auditing. 

• Carry out fieldwork by executing audit procedures to verify the adherence and effectiveness of internal controls through testing and engaging with relevant stakeholders. 

• Prepare timely audit reports and discuss the audit findings and the respective recommendations with the Departmental Heads to have the identified control gaps closed. 

• Regularly monitor to ensure that audit recommendations and management commitments have been implemented by management, by way of follow up audits and Audit Issue tracking. 

• Foster a culture of risk awareness within the company and continuously market the Internal Audit Function across the organisation, by maintaining productive client, staff and management relationships through individual contacts and regular meetings. 

• Coordinate the internal audit activities with those of external auditors and make follow ups of the implementation of the auditors’ recommendations by management. 

• Engage in continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques, and performance standards. 

• Uphold extremely high ethical standards. 

Experience and skills  

Experience: 

• At least 3-5 years of experience required in internal audit, controlling or finance. 

• Solid and secure accounting skills 

• Experience with risk assessment and internal control systems is a must. 

• Experience in an audit firm is a must. 

• Pronounced analytical skills, high attention to detail and independent way of working.  

• Ability to manipulate large amounts of data and to compile detailed reports. 

• Proven knowledge of auditing standards and procedures, laws, rules, and regulations 

• Sound independent judgement 

Qualifications: 

• A University degree in business,  

• Certification as a CIA, CPA, ACCA or CISA.  

Language(s):  

• English 

• French and/or Portuguese is a plus. 

Technology: 

• Have solid experience in MS Office applications.  

• Experience with ERP systems. 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Welkom bij ENGIE BELGIUM! Elke dag werken wij energie-efficiënte oplossingen uit en bouwen zo aan een koolstofneutrale toekomst!

Onze thermische centrale van Rodenhuize (Gent) is op zoek naar een Procesoperator om hun team te versterken.

Je krijgt energie van problemen oplossen? Je houdt ervan een proces van A tot Z tot een goed einde te brengen? En heb je zin om jouw technisch inzicht verder te ontwikkelen in een industriële productieomgeving? Dan zoeken we jou!

WE BIEDEN JOU als Procesoperator

• Veiligheid – veiligheid komt bij ons steeds op de eerste plaats.
• Brede waaier aan kennis – beheer van een volledig proces (elektrisch, mechanisch en proces technisch), waar altijd verbetering mogelijk is.
• Leuk team – je werkt in een klein team en rapporteert aan de shiftleider.
• Technische uitdaging – de kans om te werken in een unieke sector van energie die zichzelf op technisch vlak continu blijft uitdagen.
• Opleiding - praktische en theoretische opleidingen, ter ondersteuning van jouw leer- en doorgroeitraject.
• Een bediendencontract (38u) onbepaalde duur met een competitief salarispakket, bestaande uit:
  • Een geïndexeerd maandloon
  • Jaarlijks dubbel vakantiegeld, collectieve bonus en een eindejaarspremie.
  • 33 verlofdagen
  • Medische onkosten worden terugbetaald, voor jou en inwonende gezinsleden Hospitalisatieverzekering en aanvullend pensioenplan
  • Gsm en data abonnement
  • Maaltijdcheques €8
  • Fietslease en verplaatsingsvergoeding

JOUW PROFIEL als procesoperator

• Je beschikt over een technische graduaat of bachelor of je hebt een gelijkwaardige ervaring opgedaan als operator.
• Je hebt een goede kennis van elektromechanica en technisch inzicht.
• Je hebt goede communicatievaardigheden en spreekt vloeiend Nederlands.
• Je bent bereid om in volcontinu stelsel te werken of bent bereid dit te doen gedurende bepaalde periodes van het jaar.
• Je hebt een sterk veiligheids- en milieubewustzijn. Je draagt voortdurend zorg voor de veiligheid en gezondheid van jezelf én van je collega’s!

JOUW VERANTWOORDELIJKHEDEN als procesoperator

Eerst en vooral moet je weten dat elke procesoperator instaat voor de dagdagelijkse technische opvolging van de installaties. Met als voornaamste doel: een veilige en efficiënte uitbating garanderen.

• Vanuit de controlezaal in Rodenhuize bedien je de installatie.
• Je lost storingen en problemen op in samenspraak met de productieleider en ons onderhoudsteam en doet een optimalisatievoorstel.
• Je stelt de installatie (transformatoren, turbines, elektrische borden etc) veilig ter voorbereiding van onderhoudswerken.
• Je start een installatie na onderhoud opnieuw op.

JOUW HR-CONTACTPERSOON

Lise Raes - lise.raes@external.engie.com

JOUW WERKPLAATS

Centrale van Rodenhuize (Gent)

MEER OVER ONS

Om leider van de koolstofneutrale transitie in België te worden, beheerst ENGIE alle beroepen uit de energiesector: van energieproductie tot onderhoud van complexe installaties, van engineering tot het bouwen van nieuwe installaties, van onderzoek en innovatie tot het optimaliseren van ieders verbruik. Onze 7000 medewerkers in België bouwen aan een betere toekomst voor onze planeet.
Aan een betere toekomst voor ons allemaal!

To work in a multicultural team of Maintenance Technicians and apply specialist mechanical expertise to carry out fault investigations, defect and preventative maintenance, together with modifications on a range of plant.

To ensure plant mechanical equipment is maintained to maximize the reliability and availability of plant utilizing Work Instructions documented in the Maintenance Management System, OEM guidelines and under the instruction of the Mechanical Engineer.

To assist the Mechanical Engineer in ensuring that all mechanical equipment is well maintained and all notifications of planned and unplanned work are completed on time

Functions/ Task:             

Safety at Work

• Ensures the compliance of IMS. Ensures a safe working environment for himself, his colleagues and contractors while working on any equipment
• Ensures that there is a Permit to Work for each job as necessitated by the safety rules and associated Procedures.
• Ensures all  Method Statements Work Instruction and Procedures are followed by himself and Contractors while undertaking any work
• Ensures that all appropriate tools are available to ensure work can be carried out safely on equipment on all jobs at the plant
• Points out any unsafe conditions to the Mechanical Engineer or Shift Team Leader.

Maintenance Task Planning and Execution

• Completes all Work Orders generated in CMMS as directed by the Mechanical Engineer
• Ensures that maintenance of all mechanical equipment is in accordance with OEM Manuals and best practices for the equipment
• Works to full potential and  produces high quality of work

Equipment Failure Trouble Shooting and Repair

• Supports the 24-hour operation by being regularly available for call-out at short notice.
• Attempts all possible means of reducing equipment downtime and ensuring high Plant availability
• Records and reports to the Mechanical Foreman/Engineer all rectification jobs undertaken.

Reporting and Planning

• Discuss planned and unplanned jobs undertaken with the Mechanical Foreman/ Mechanical Engineer

Use of Tools and Equipment

• Ensures appropriate tools and equipment are available at work sites and used while performing any job
• Ensures that tools are in a safe and in good working order before use.
• Reports loss of tools or damage to any tools to the Mechanical Engineer
• Informs the Mechanical Engineer of any requirements for tools