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Director, Client Success

Posting date : 10/06/2024

Requisition ID : 29750


Director, Client Success

ENGIE Impact partners with companies to accelerate decarbonization efforts worldwide. ENGIE Impact’s comprehensive engagement model goes from strategy to implementation including data excellence and digital tools, project delivery expertise, and financing support. An authentic long-term partner, ENGIE Impact establishes credible paths to hit difficult carbon reduction metrics while sharing commitments and accountability across portfolios. With 20 offices worldwide and headquarters in New York City, ENGIE Impact today has a portfolio of over 1,500 clients, including 25% of the Fortune 500 Companies.

ENGIE Impact is part of the ENGIE Group, a global leader in the transition toward a carbon-neutral economy through reduced energy consumption and more environmentally friendly solutions.

 

The Role:

This role is responsible for leading and motivating team members, including the leadership team, of the Client Success Department.  The Director, Client Success role will support and execute on the vision and strategy of the department while seeking continuous improvement for the client experience. This role will support development of toolsets to equip team members in their roles,  partner internally to deliver on the client experience, serves as a client facing point of escalation to resolve issues and mitigate risk, has internal authority to make decisions, and oversees staff administration needs. 

 

Role Responsibilities:

  • Responsible for leadership of Client Success teams including Client Success Representatives, Client Success Managers (Associates and Sr. roles included), Client Operations Specialist teams, and the leaders of these roles.
  • Provides support to direct reports and their teams in ensuring team members are meeting necessary deliverables and goals.
  • Responsible for the development and monitoring of goals and objectives specific to team performance to ensure a high level of client satisfaction around our service offerings.
  • Develops and maintains comprehensive toolsets for risk management and client onboarding for the client operations team.
  • Ensure workflow efficiency to gain optimum quality.  Identify and implement opportunities for process improvements and recommends changes as appropriate.
  • Serve as intermediary to IT, RIS, PDM, Finance, Product Marketing, Sales, Sales Operations and other internal teams as required to ensure client and ENGIE Impact success.
  • Ensure team is staffed and resources are allocated appropriately to meet contract deliverables as well as effectively support client needs.
  • Responsible for establishing KPIs for team.
  • Regarded as next level escalation point for complex client issues.  Works directly with appropriate leaders or executives within ENGIE Impact for resolution of significantly complex client issues.
  • Continually monitor and seek improvement on business metrics and value associated with service offerings across the breadth of ENGIE Impact’s services, measuring against revenue retention
  • Develop business process accountability for responsible functions and support with continued process improvement, operational efficiencies and identification of technology changes and enhancements.  Continually challenges existing procedures to identify efficiency gain opportunities.
  • Responsible for the development, implementation and support of operational standard processes to help drive consistency, accuracy and efficiency. 
  • Responsible for annual budget development and any ongoing re-forecasting activities related to operational expenses.
  • Promote leadership development, and act as a mentor for the team.  Establish and promote leadership qualities that support seamless communication and teamwork within the delivery teams, in the pursuit of establishing a cohesive culture and in support of delivery excellence.
  • Maintain leadership standards that foster teamwork by promoting continuous improvement, soliciting suggestions and new ideas, and encouraging the exchange of information with all employees throughout the company.
  • Partner with Human Resources regarding all aspects of staffing and workforce planning, development of staff, evaluating performance and recommending salary adjustments.  Responsible for disciplinary actions up to and including termination.
  • Continuously strive to build employee engagement and motivation for client service and the success of the business.  Recognize and celebrate department and individual accomplishments.  Model a strong client service commitment philosophy.
  • Responsible for understanding the breadth of ENGIE Impact’s products and services at the enterprise level
  • Responsible for client satisfaction, utilizing Client NPS feedback to drive improvements within the business and the teams
  • Responsible for continued development and evolution of the client service model to align with ENGIE Impact’s corporate strategy, goals and objectives
  • Develop and manage the scope of work as it relates to the client operations specialist position, participating in the deal structuring process to properly price opportunities and ensure adherence to revenue and margin goals

 

Experience:

 

  • 10 years account management experience preferred
  • 7 years experience in energy, utility or related field is preferred
  • 5 years plus progressive employee management experience
  • Familiarity with strategic account management

Education:

  • Four-year college degree required
  • Knowledge of company objectives as well as service deliverables, and in-depth understanding of ENGIE Impact’s full suite of services, including utility/telecom/waste expense and energy management and external client reporting tools are required.

 

Skills and Abilities:

  • Ability to demonstrate an authoritative and consultative approach that builds support within the highest levels of a client organization.
  • Ability to establish and maintain strong relationships with internal and external partners and constituents.
  • Strong verbal, written, and interpersonal skills.
  • Must be detail oriented, flexible, adaptable and self-motivated.
  • Ability to handle deadlines and high stress situations on a periodic basis
  • Must be results driven with strong leadership aptitude and ability to develop and maintain a high functioning team.  Solid leadership principles, a high degree of integrity, and a collaborative work style are required.
  • Models a strong client service orientation.
  • Excellent planning, organizational, analytical and decision-making skills.
  • Must demonstrate high integrity and strong leadership principles.
  • Strong business and financial acumen
  • Ability to see trends in data, understand origin of data, and incorporate data into meaningful reports and/or presentations
  • Advanced presentation skills, with advanced knowledge of Microsoft Office tools
  • Strong time management skills
  • Experience working with customer CRM software, Salesforce.com experience preferred

 

Work Environment: 

  • Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
  • Availability to travel up to 25% of the time.
  • Health & Safety Working Requirements
    • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
    • Adjustable ergonomic chair
    • Proper Lighting
    • Heating, air conditioning and ventilation to create a comfortable environment
    • Appropriate internet and bandwidth to conduct business
  • Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
  • As a global organization, attending meetings and events during early mornings and evenings may be required

REQUIRED PHYSICAL ACTIVITIES:

  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
  • Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
  • Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
  • Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
  • The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
  • Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
  • The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
  • Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

 

 

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this role is: $111,000-$166,000. 

 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

 

 

Job Requisition ID on SAP SF
29750
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en_US
Job Contract
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Internal auditor

Posting date : 04/06/2024

Requisition ID : 24779


Internal auditor

INTERNAL AUDITOR

INTERNAL AUDIT

BUCHAREST

ENGIE Romania

 

At ENGIE, we want to satisfy our customers’ needs and help them achieve their efficiency targets. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

 

We are currently looking for an #organized#analytical, and #proactive person, with good communication skills to join our Internal Audit Team, as Internal Auditor. In this role, you will have the opportunity to broaden your expertise area, as you will be exposed to different processes and business areas, worldwide, across ENGIE Group Entities.

 

If you are interested in taking the next step in your career and be part of a great team, join us. You can help us build a better ENGIE. It all begins with outstanding talent. It all begins with you. 

 

 

What you will do:

 

  • Conduct audits identifying weaknesses in the processes under review, document testing and make recommendations for improvements when applicable.
  • Assess internal control system and business processes in order to assure Management that risks have been adequately identified, that internal controls have been suitably designed to cover business risks, and that they are operating as intended.
  • Assess the relevance, reliability and integrity of management and financial information in order to assure the quality of such information.
  • Draft internal audit reports, summarizing all identified weaknesses, associated risks and recommendations for corrective actions.
  • Follow up with management on the implementation of corrective actions agreed with the business based upon audit findings.
  • Comply with the audit methodology to ensure compliance with Internal Audit standards.
  • Examines big data sets (data analytics) in order to draw conclusion.
  • Engage to continuous knowledge development regarding regulations, best practices, tools, techniques and performance standards.

 

Desired education, expertise, and skills:

 

  • 2-3 years of experience in external (preferably Big Four) or/and internal audit within multinational organizations;
  • Native Romanian speaker;
  • Fluent Business English skills (writing and speaking), other language skills would be a plus;
  • High motivation and proactive professional approach, with strong interpersonal skills to deal with various stakeholders at different levels in company;
  • Continuous improvement mindset and very good analytical and organizational skills, to handle projects and work under strict deadlines;
  • Excellent communication skills;
  • Flexibility and enthusiasm to perform international engagements (around 50% of time)

 

 Benefits: 

 

  • Private health insurance for you and your family;
  • Opportunities for ongoing personal and professional development;
  • Meal tickets;
  • Work-life balance;
  • Annual extended holiday entitlement, depending on length of employment;

 

Only candidates selected for interviews will be contacted.

În cazul în care optezi să ne transmiți datele tale cu scopul de a candida pentru poziția menționată în prezentul anunț, te rugăm să iei cunoștință despre prevederile Notei de informare cu privire la prelucrarea datelor cu caracter personal ale candidaților: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf

 

About ENGIE

ENGIE is active in Romania in three areas: gas, electricity and energy services. The main subsidiary of the Group, ENGIE Romania, supplies natural gas and electricity, distributes natural gas, offers energy related services to all market segments and also produces electricity. ENGIE Romania serves more than 1.9 million customers, operates 21,000 km of networks, owns and operates wind farms with a capacity of 100 MW and employs around 4,000 people.

Job Requisition ID on SAP SF
24779
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Language on SAP SF
en_US
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Sr Client Success Manager

Posting date : 27/05/2024

Requisition ID : 28603


Sr Client Success Manager

SUMMMARY:

The Sr. Client Success Manager supports strategic client engagements and complex client portfolios by partnering with internal teams and leadership to ensure all contractual obligations are met.  This role serves as the primary trusted advisor for ENGIE Impact services. By leveraging data and reporting, the Sr.  Client Success Manager provides insight to client contacts and internal teams to proactively support the entirety of each client’s portfolio. This position will provide strategic and tactical account support, relationship ownership. and function as the escalation point for bill payment, reporting, and ENGIE Impact service related requests.

 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

  • Exhibits a complete understanding  of ENGIE Impact’s product and services, able to support clients with complex operational needs, and offer solutions and critical thinking to multifaceted challenges.
  • Responsible for the retention of large to very large strategic national multi-site firms with energy or sustainability program spend and revenue potential for ENGIE Impact services and solutions.
  • Develop cross functional strategy for account retention for a broad solution set, utilizing product and industry knowledge to deliver the value proposition to customers.
  • Establish, develop, and maintain strong relationships with key points of contact within the client organization to drive high client satisfaction and retention.
  • Partner with the Growth Manager to help develop the strategic plan for the client. Work in partnership with Growth Manager to grow and expand portfolio of services within client accounts.
  • Manage and execute high level reporting and datapoints to support delivery of service and client facing communication.
  • Serve as subject matter expert for ENGIE Impact’s services to internal teams on the client’s organizational goals, aligning an effective balance between the success of ENIGE Impact and the success of the client.
  • Develop and Lead regular Client Performance Reporting.
  • Lead conversations regarding optimization opportunities, keeping client informed of new processes, enhancements and future developments.
  • Lead and develop client Strategic Partnership Reviews, partnering with internal teams to gain and deliver valuable insight to clients to relay the value of ENGIE Impact’s services to support satisfaction and retention.
  • Act as an escalation point and coordinate efforts to solve complex client needs. Lead issue triage and resolution cross functionally; ensure timely diagnosis of root cause and document all issues through to resolution.
  • Engage ENGIE Impact leadership teams as needed related to potential risk to client relationships, business and revenue.
  • Interact regularly with the operations teams to address ad hoc questions/issues, maintain client operating plan,ensure quality control processes are followed, maintain schedule of deliverables, and assess level of engagement between ENGIE Impact and the client.
  • Leverage cross functional teams to achieve service goals and position the client for growth opportunities.
  • Work with ENGIE Impact delivery teams to provide the client with proactive insights, relevant to their business needs, goals and strategic initiatives.
  • Manage the client experience with all offerings at ENGIE Impact, partnering with internal departments when needed to solution.
  • Responsible for independently defining and managing necessary projects to meet client or internal needs. Define project objectives, success criteria, scope, resources and deliverables in collaboration with Client.
  • Support the client engagement during onboarding and the implementation of new services, providing clear vision for client goals and assistance as necessary with consistent client engagement.
  • Lead and coordinate ISC meetings.
  • Maintain accurate and current information in Salesforce.
  • Create and maintain Risk Mitigation Plans. 
  • Maintain industry knowledge through participation in relevant events, training programs and consistent market research/engagement.
  • Serve as a mentor and support resource for larger Client Success team.

Education/Certification/Knowledge: 

  • Requires a high school diploma or equivalent
  • BA degree or equivalent experience preferred

Experience: 

  • More than 3 years account management experience managing complex portfolios

 

Skills/Abilities:

  • Demonstrated ability to effectively communicate with all levels of internal and external personnel and adapt to audience
  • Professional and collaborative interpersonal skills
  • Strong client management skills. Must be able to generate and present strategic solutions for C-Suite executives and other key buyers/decision makers.
  • Strong business acumen
  • Demonstrated ability to establish and maintain effective relationships with existing customers, including issue resolution and escalation.
  • Must be able to effectively problem solve with little guidance
  • Demonstrated ability to show forward thinking and innovation
  • Must have strong computer skills, including MS Office Suite and Internet
  • Anticipate the needs of clients
  • Ability to represent the company professionally both in person and through communication
  • Ability to learn ENGIE Impact’s full suite of services within six months.
  • Demonstrated polished presentation skills
  • Ability to manage multiple priorities and activities for clients
  • Team player, detail oriented, dependable and adaptable
  • Must be flexible with schedule and available to work extended hours to support team and client goals as needed
  • Able to review and understand client contracts to ensure services are being met
  • Must demonstrate effective leadership to teammates
  • Must be able to adapt to change easily

WORK ENVIRONMENT:

  • Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
  • Health & Safety Working Requirements
    • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
    • Adjustable ergonomic chair
    • Proper Lighting
    • Heating, air conditioning and ventilation to create a comfortable environment
    • Appropriate internet and bandwidth to conduct business
  • Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
  • As a global organization, attending meetings and events during early mornings and evenings may be required
  • Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required
  • Business travel possible up to 15% of the time

REQUIRED PHYSICAL ACTIVITIES:

  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
  • Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
  • Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
  • Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
  • The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
  • Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
  • The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
  • Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

 

The pay range for this role is: $97,000-$146,000.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

 

Job Requisition ID on SAP SF
28603
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
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Internal Auditor

Posting date : 30/05/2024

Requisition ID : 26732


Internal Auditor

 

 

Internal Auditor

 

About us (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,300 GEMS employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our +120,00 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 expertises:

• Asset management

• Energy transition services

• Energy supply & global commodities

• Risk management & market access

 

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

 

More info on GEM Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

 

Context:

Internal Audit is responsible for periodic control. As such, GEMS Internal Audit Expertise Center (EC Audit) provides professional, objective and independent assessments of GEMS operations by delivering qualitative assurance audit and consultancy services, aiming at adding value and helping the organization improve the performance, efficiency and level of control of operations. Internal Audit verifies that inside practices and processes comply with established rules and regulations and makes recommendations to improve the control framework.

EC Audit’s covers the full spectrum of GEMS activities

 

EC Audit is a team of 7, composed of 6 Internal Auditors plus the Head of EC.

 

In GEMS organization & governance, EC Audit has a hierarchical link with GEMS CFO as well as with the Chairman of EGM Audit Committee and ensures its independency through a functional reporting line to ENGIE Group Internal Audit.

 

 

Role:

We are recruiting an Internal Auditor with a strong expertise in Energy commodity trading, Risk Management & Energy Management.

 

The Internal Auditor will be led to perform audit engagements on the full spectrum of GEMS activities. This wide scope covers Engie Global Markets (EGM), the banking-regulated entity regulated by the French Banking Authority ACPR, as third line of defense required by regulation, but also all Energy Management activities (Gas, Power, Renewables, …) as well as all BtoB Supply activities of GEMS.

The Internal Auditor could also be required to occasionally contribute to ENGIE Group Internal Audit engagements on Energy Management.

 

The position reports to the Head of GEMS EC Audit.

 

The Internal Auditor’s daily responsibilities will consist in conducting end-to-end audits as detailed below:

  • Validate the audit scope and submit the engagement letter in compliance with audit professional standards
  • Build a robust working program and obtain its approval by the Head of Internal Audit
  • Respect the planning and the deadlines
  • Lead the fieldwork and document the audit work in the testing worksheets by collecting evidence to support the audit conclusions
  • Prepare discussion notes and debriefing sessions and give adequate and correct feedback to all stakeholders and the Head of Internal Audit
  • Write an audit report in a synthetic way with clear and realistic audit findings
  • Alert in due time the Head of Internal Audit and the Management in case of any potential regulatory or significant risks that might affect the audit mission or the GEM business continuity
  • Collaborate with a good team spirit with the rest of the audit team on each mission
  • Work in a constructive way with the auditees, the Sponsor and more generally GEMS organization
  • Perform the follow-up of the audit recommendations and related action plans.

 

Auditors of the team act in turn as Lead Auditor on the various missions.

They are strongly empowered at all stages of the audit mission, from scoping and defining the work program to the fieldwork or report phase.

The position enables to work on very varied subjects, in diverse environments and is characterized by numerous interactions with very varied stakeholders, including the entity’s ExCom members or top management of the Group.

 

As part of EC Audit team, the Internal Auditor’s responsibilities also include contributing to :

  • Building the Audit Plan in line with the banking regulatory requirements (for EGM) and the International Internal Audit standards by applying a risk based approach.
  • Ensuring Continuous improvement of EC Audit’s methodologies and tools
  • Performing watch on regulations, standards and norms
  • Creating a constructive relationship with GEMS other control functions, GEMS management and all audited teams, as well as with ENGIE Group Internal Audit
  • Fostering a good team spirit and transversal collaboration within the team.

 

Hard skills:

  • Very strong analytical skills
  • Ability to synthesize, be concise, distinguish the essential points, conclude
  • Rigor and organization to monitor several topics and stakeholders and manage timing constraints
  • Capacity to take into account multiple dimensions and swiftly understand complex situations
  • Excellent oral and written communication skills, precise and clear

Soft skills:

  • High sense of integrity, confidentiality and independence
  • Efficient, result-oriented and able to manage stress
  • Dynamic, flexible, persevering, capable of managing several topics concomitantly or ramping up on new topics
  • Curious, open-minded
  • Good listening skills
  • Nuance, finesse
  • Very good interpersonal skills
  • Team player.

Education and professional background:

More than 8 years of operational experience within GEMS, in commodities domain and/or in audit activities in the banking regulated environment

Languages:

  • Fluent in French & in English (spoken & written)
  • Another language is a plus.

Travels:

  • Position based in Paris or Brussels
  • Homeworking possible as per ENGIE GEMS policy (up to 3 days a week as of today)
  • Travels up to 15-20% of time in GEMS Business Platforms (Europe, Singapore, Australia, US, Central and South America)

 

If you meet these requirements, then you are the talent we are looking for. Do not waste time! 

Apply by attaching your updated CV, regardless your gender.

 

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provide equal employment opportunities for all individuals. 

 

All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you. 

 

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, renewable energy, services) to offer competitive solutions to our customers. With our 170,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress

 

Job Requisition ID on SAP SF
26732
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Language on SAP SF
en_US
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Job Contract
Job City
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Client Success Manager

Posting date : 27/05/2024

Requisition ID : 28600


Client Success Manager

SUMMARY:

Supports ENGIE Impact’s clients as their primary trusted advisor for Carbon & Data Management. Provides portfolio and project management support and serves as a subject matter expert. This position will provide strategic and tactical account support, relationship ownership, and function as the escalation point for bill payment, reporting, and CDM service related requests related to the larger business partnership between ENGIE Impact and our clients.

 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

  • Exhibits a complete understanding  of CDM product and services and able to support CDM clients with complex operational needs and offer solutions and critical thinking to multifaceted challenges.
  • Establish, develop, and maintain strong relationships with key points of contact within the client organization to drive high client satisfaction and retention.
  • Responsible for the retention of medium to large national multi-site firms with energy or sustainability program spend and revenue potential for ENGIE Impact services and solutions.
  • Lead and develop client Strategic Partnership Reviews, partnering with internal teams to gain and deliver valuable insight to clients to relay the value of ENGIE Impact’s services to support satisfaction and retention
  • Act as an escalation point and coordinate efforts to solve complex client needs. Lead issue triage and resolution cross functionally; ensure timely diagnosis of root cause and document all issues through to resolution.
  • Interact regularly with the operations teams to address ad hoc questions/issues, maintain client operating plan,ensure quality control processes are followed, maintain schedule of deliverables, and assess level of engagement between ENGIE Impact and the client.
  • Leverage cross functional teams to achieve service goals and position the client for growth opportunities.
  • Engage ENGIE Impact leadership teams as needed related to potential risk to client relationships, business and revenue.
  • Work with ENGIE Impact delivery teams to provide the client with proactive insights, relevant to their business needs, goals and strategic initiatives.
  • Manage the client experience with CDM offerings at ENGIE Impact, partnering with internal departments when needed to solution.
  • Responsible for independently defining and managing necessary projects to meet client or internal needs. Define project objectives, success criteria, scope, resources and deliverables in collaboration with Client.
  • Support the client engagement during onboarding and the implementation of new services, providing clear vision for client goals and assistance as necessary with consistent client engagement.
  • Lead and coordinate ISC meetings.
  • Develop and Lead regular Client Performance Reporting. 
  • Maintain accurate and current information in Salesforce.
  • Create and maintain Risk Mitigation Plans. 
  • Maintain industry knowledge through participation in relevant events, training programs and consistent market research/engagement.
  • Lead contract renewal activity with clients, partnering with internal teams to deliver the appropriate documentation
  • Log sales opportunities in Salesforce, passing opportunity to growth team for follow through to completion

 

Education/Certification/Knowledge: 

 

  • Requires a high school diploma or equivalent
  • BA degree or equivalent experience preferred

Experience: 

  • More than 3 years account management experience managing complex portfolios

Skills/Abilities:

 

  • Demonstrated ability to effectively communicate with all levels of internal and external personnel and adapt to audience
  • Professional and collaborative interpersonal skills
  • Strong client management skills. Must be able to generate and present strategic solutions for C-Suite executives and other key buyers/decision makers.
  • Strong business acumen
  • Demonstrated ability to establish and maintain effective relationships with existing customers, including issue resolution and escalation.
  • Must be able to effectively problem solve with little guidance
  • Demonstrated ability to show forward thinking and innovation
  • Must have strong computer skills, including MS Office Suite and Internet
  • Anticipate the needs of clients
  • Ability to represent the company professionally both in person and through communication
  • Ability to learn ENGIE Impact’s full suite of services within six months.
  • Demonstrated polished presentation skills
  • Ability to manage multiple priorities and activities for clients
  • Team player, detail oriented, dependable and adaptable
  • Must be flexible with schedule and available to work extended hours to support team and client goals as needed
  • Able to review and understand client contracts to ensure services are being met
  • Must demonstrate effective leadership to teammates
  • Must be able to adapt to change easily

 

Work Environment: 

  • Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
  • Health & Safety Working Requirements
    • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
    • Adjustable ergonomic chair
    • Proper Lighting
    • Heating, air conditioning and ventilation to create a comfortable environment
    • Appropriate internet and bandwidth to conduct business
  • Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
  • As a global organization, attending meetings and events during early mornings and evenings may be required

REQUIRED PHYSICAL ACTIVITIES:

  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
  • Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
  • Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
  • Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
  • The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
  • Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
  • The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
  • Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

 

 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

 

The pay range for this role is: $73,000-$110,000. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

Job Requisition ID on SAP SF
28600
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
  Back

Associate Client Success Manager

Posting date : 27/05/2024

Requisition ID : 28590


Associate Client Success Manager

SUMMARY:

Supports ENGIE Impact’s clients as their primary trusted advisor for Resource Data Management. Provides portfolio and project management support and serves as a subject matter expert. This position will provide tactical account support, relationship ownership and function as the escalation point for bill payment, reporting, and service related requests.  Work closely with leadership teams to provide visibility into current state of client portfolio and health of the business.

 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

  • Exhibits a complete understanding  of RDM product and services and able to support RDM clients operational needs and offer solutions and critical thinking to multifaceted challenges.
  • Identifies, and develops relationships with key points of contact in the client organization, resulting in high client satisfaction and retention.
  • Responsible for the retention of transactional and small national multi-site firms with energy or sustainability program spend and revenue potential for ENGIE Impact services and solutions.
  • Ability to facilitate projects working both internally and externally
  • Act as an escalation point and coordinate efforts to solve complex client needs. Lead issue triage and resolution cross functionally; ensure timely diagnosis of root cause and document all issues through to resolution.
  • Interact regularly with the operations team to address ad hoc questions/issues, ensure quality control processes are followed, and assess level of engagement between ENGIE Impact and the client.
  • Responsible for independently defining and managing necessary projects to meet client or internal needs. Define project objectives, success criteria, scope, resources and deliverables in collaboration with Client.
  • Engage ENGIE Impact leadership teams as needed related to potential risk to client relationships, business and revenue.
  • Responsible communicating ENGIE’s value to client contacts Support the client engagement during onboarding and the implementation of new services, providing assistance as necessary with consistent client engagement.
  • Maintain accurate and current information in Salesforce.
  • Create and maintain Risk Mitigation Plans. 
  • Lead contract renewal activity with clients, partnering with internal teams to deliver the appropriate documentation
  • Log sales opportunities in Salesforce, passing opportunity to growth team for follow through to completion.

 

Education/Certification/Knowledge:

 

  • Requires a high school diploma or equivalent
  • BA degree or equivalent experience preferred

Experience: 

  • More than 3 years experience managing complex portfolios

Skills/Abilities:

 

  • Demonstrated ability to effectively communicate with all levels of internal and external personnel and adapt to audience
  • Professional and collaborative interpersonal skills
  • Strong client management skills
  • Strong business acumen
  • Must be able to effectively problem solve with little guidance
  • Demonstrated ability to show forward thinking and innovation
  • Must have strong computer skills, including MS Office Suite and Internet
  • Anticipate the needs of clients
  • Ability to represent the company professionally both in person and through communication
  • Ability to learn ENGIE Impact’s full suite of services within six months.
  • Demonstrated polished presentation skills
  • Ability to manage multiple priorities and activities for clients
  • Team player, detail oriented, dependable and adaptable
  • Must be flexible with schedule and available to work extended hours to support team and client goals as needed
  • Able to review and understand client contracts to ensure services are being met
  • Must demonstrate effective leadership to teammates
  • Must be able to adapt to change easily

Work Environment: 

  • Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
  • Health & Safety Working Requirements
    • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
    • Adjustable ergonomic chair
    • Proper Lighting
    • Heating, air conditioning and ventilation to create a comfortable environment
    • Appropriate internet and bandwidth to conduct business
  • Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
  • As a global organization, attending meetings and events during early mornings and evenings may be required

REQUIRED PHYSICAL ACTIVITIES:

  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
  • Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
  • Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
  • Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
  • The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
  • Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
  • The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
  • Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

 

The pay range for this role is: $25.30-$37.95. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off. ENGIE complies with all federal, state, and local minimum wage laws.

 

Job Requisition ID on SAP SF
28590
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
  Back

Data Analyst / Performance Analyst Renewable Energies (m/f/d)

Posting date : 23/04/2024

Requisition ID : 25033


Data Analyst / Performance Analyst Renewable Energies (m/f/d)

ACT NOW! At ENGIE Deutschland Erneuerbare GmbH, everything revolves around renewable energies. Wind farms, PV systems, storage and hydropower plants are our expertise.

We plan, develop and implement future-oriented solutions for wind, solar, water and storage activities.

We are therefore looking for colleagues like you who can keep an eye on, analyze and continuously optimize our important data landscape. Because we are already working on tomorrow's energy system today. Preferably together with you.
 

Become part of our success and strengthen our #TeamZeroCarbon as a

 

Data Analyst / Performance Analyst Renewable Energies (m/f/d) 

 

Location: Berlin or Bremen

Reference number: 25033

 
As a Data Analyst / Performance Analyst you will be responsible for the creation of software-based performance analyses in the field of renewable energies. In addition, you will develop reports based on operating data from renewable generation plants and comment on them using Python, Power BI or similar performance analysis tools.

You can choose to be based in Berlin or Bremen.

 

ACT NOW! - these are your tasks:
 

  • Acting as an expert for the country organization Germany with regard to operational data analysis 
  • Developing software adaptations for the automated provision of key performance indicators (KPIs) for Group-wide reporting
  • Processing data requests from the Group, assessing data analyses and reconciling the results within the Group
  • Coordination of data exchange and data provision as well as collaboration on Group-wide guidelines for data exchange, evaluations and dashboards
  • Supporting and collaborating with our internal departments in defining the provision of measurement data from renewable generation projects
  • Developing recipient-oriented dashboards and providing them on time
  • Special / ad hoc evaluations as required

 

 


Your profile - what you should bring to the table:

 

  • Completed studies in computer science, IT, renewable energies or a similar field
  • Professional experience in the IT sector with an interest in the renewable energy sector or professional experience in the renewable energy sector with an affinity for computer science / IT
  • Knowledge of Python, the Microsoft BI environment (Power BI and Azure) and MS Office packages
  • Experience in using operational management software such as Rotorsoft or PV-Scada desirable
  • Good knowledge of German and English (at least B2 level)

 

 

 

We live diversity


ENGIE Germany has many faces. More than 5,900 people at over 50 locations work together for a sustainable and climate-neutral future. Employees from different backgrounds enrich our teams and our company. This ensures greater creativity and innovative strength.

We expressly welcome applications that contribute to the diversity of our company.

#ActwithENGIE Would you like to bring your energy to us, but don't meet 100% of the job requirements? No problem - we'll cross the finish line together.




Our benefits:
 

  • ARRIVING SUSTAINABLY: At ENGIE, you help shape the energy transition. And your journey to work is also sustainable. We reimburse up to €50.00 to your ticket.
  • MAKE YOUR OWN IDEAS REAL: At ENGIE, you play an active role in shaping the energy transition. We support you in implementing your own ideas and flip all the switches for future-oriented innovations. 
  • SUSTAINABLE KNOWLEDGE: Our ENGIE Academy keeps you up to date - with fresh knowledge on foreign languages, team leadership, communication and much more. 
  • OPTIMALLY UNFOLD ENERGY: At ENGIE, we are always open to further professional and functional development, training, workshops and further education - do what will help you and us move forward.
  • RECHARGE YOUR BATTERY: Those who work hard also need to recharge their batteries! That's why moments of shared relaxation are particularly important to us - for example at the summer party or on a ski trip. 
  • ELECTRIC EXTRAS: Whether e-bikes, electronic hardware or discounts - when browsing the ENGIE platform for our employees, there are plenty of products, services and price advantages from well-known (online) stores to discover. 
  • ALWAYS WELL EQUIPPED: laptop, cell phone - everything your heart desires. We offer professional and comprehensive equipment so that you can concentrate on your tasks.
  • FUTURE? SECURED!: We also look ahead in your life planning. With subsidies for company pension schemes and special offers for occupational disability insurance. 
  • HEALTHY AT WORK: Modern and well-equipped workplaces are important to us. We want you to be healthy, stay healthy and to want for nothing in the workplace.  
  • COMBINING FAMILY AND WORK: At ENGIE, we are moving towards the future together. We create more leeway for you by supporting your family with a subsidy of up to €150.00 for daycare or kindergarten fees.


 

 
ACT NOW!

Become part of #TeamZeroCarbon with excellent career prospects and high recognition. Join us in shaping the transition to climate neutrality. We look forward to receiving your online application.

 

 

 

Your contact:

Karolin Knobbe
Talent Acquisition Partner
+49 221 46905066 or +49 172 2051204

Job Requisition ID on SAP SF
25033
Organization
Language on SAP SF
en_US
Country
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization