Job Title:

Helpdesk Operator

Department:

Reporting To:

CAFM and Contact Center Manager

Site:

Job Purpose:

Operates the helpdesk by receiving requests, resolving and allocating accordingly.

Key Responsibilities:

• Utilize and operate the CAFM & Helpdesk system
• Receive calls and determine, category, type and response.
• Enter the details of the request on the Helpdesk system
• Advise the caller of when to expect a first line of response
• Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate
• Be aware of multiple calls regarding the same issue and advise accordingly
• As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller
• In the event of a further untimely delay, escalate to concerned parties and inform the caller
• If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed
• Closes the loop with the end user to their satisfaction
• Carries out telephone surveys
• Any other customer facing activity as instructed
• Support in CAFM and other technology related activities.
• Logs and resolves CAFM related requests
• Support in data management tasks and other tasks given by Management

Skills Required:

• Strong organizational skills, interpersonal skills and a positive attitude
• Strong verbal and written communication skills
• Proven skills related to the position
• Strong communication and interpersonal skills
• Ability to delegate tasks and supervise others
• Great multi-tasking abilities and attention to detail

Qualifications:

• Degree in Information Technology or equivalent experience
• Has Helpdesk experience
• Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook
• Technology savvy, with interest in IT & Systems
• Approx. 3 plus years related experience

Other Requirements:

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

BMS/HVAC Controls Technician

Department:

ES-OH1P

Reporting To:

Sr. Project Assurance Engineer

Site:

Smart 4 Power

Job Purpose:

The Building Systems Controls Technician will be in charge of testing, calibrating, operating and repair of BMS control systems along with their related software, hardware, and equipment.

These systems include energy management systems, heat pump control systems, chiller control systems, plant monitoring instruments.

Key Responsibilities:

• Diagnose and resolve technical problems related to control and monitoring systems and perform needed repairs.
• Tests and calibrates system devices to ensure functional reliability of operating/monitoring system
• Inspects, troubleshoots, performs corrective and preventative maintenance on BMS and HVAC-control equipment.
• Installs, adjusts and services mechanical and electronic locks, card access systems, camera systems and related equipment.
• Install, modify, and maintain system hardware such as electrical conduit, sensor wiring, communications wiring, antenna wiring, radio equipment, power supplies, control system enclosures, etc.
• Install and maintain motor control systems for fans, pumps, compressors, etc.
• Check Monitor, maintain and install building automation system for HVAC, fume
• hoods, exhaust fans, environmental growth chambers and related systems.
• Maintain operator workstations including creating/updating graphics, maintaining a point database, and maintaining communications infrastructure.
• Exercise a personal duty of care for own and team’s health, safety, and welfare and for those affected by the acts or omissions and promote the same within their work area of responsibility.

Skills Required:

• Minimum 3 Years’ Experience with installation, Commissioning, third party integrations & Servicing of Various Brands of BMS system.
• Must have experience working in large projects prefer to hotels/hospitals/commercial sites.
• Proven track record of handling customers on emergency situations like breakdowns and emergency calls.
• Proficient in creating monthly/Quarterly PPM reports, PPM schedules and ensure all the PPMs have been completed as per schedule and contract terms.
• Knowledge of Maintenance related software experience.
• Can correctly setup and use test equipment and interpret the test results.
• Good knowledge of Building Management Systems (BMS).
• Can read interpret and describe the functionality of HVAC system drawings (circuit & wiring diagrams / schematic & layout drawings) irrespective of manufacturer.
• Knowledge in the use & interpretation of Local and International Air Conditioning & Refrigeration Standards and Regulations.
• Current valid UAE driving license is desirable
• Ability to communicate with project stakeholders in oral and written English.

Working knowledge in using MS Office (Word / Excel / Power point)

Qualifications:

• 3 Years Diploma in Electrical /Mechanical engineering
• Min. 3 Years’ experience in AC & Refrigeration Maintenance or equivalent.

Other Requirements:

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

MEP Technician

Department:

Operations

Job Purpose:

The MEP Technician is responsible for the maintenance, troubleshooting, and repair of MEP systems in MBZUAI. The role involves conducting routine inspections, performing preventive and corrective maintenance.

Key Responsibilities:

• Maintain and repair HVAC systems, including air handling units, chillers, cooling towers, VRF, FCU & Package Units
• Conduct preventive maintenance on mechanical equipment, such as pumps, motors, and compressors.
• Perform electrical maintenance on lighting, power distribution systems, control panels, and LV panels.
• Inspect, test, and repair electrical components, wiring, and circuits to prevent system failures.
• Maintain and repair plumbing systems, including water supply, drainage, and sanitary fittings.
• Inspect and fix leaks, pipe blockages, pumps, valves, and Calorifiers
• Perform scheduled preventive and corrective maintenance as per Job cards.
• Respond promptly to maintenance requests and emergencies.
• Keep accurate maintenance records, reports, and logs.
• Collaborate with other technicians and facility management teams to address maintenance needs.

• Qualifications: Diploma or ITI certification in Mechanical or Electrical field.
• Experience: Minimum 2-5 years of experience in MEP maintenance
• immediate joiner will be preferred.

Other Requirements:

• Work may involve exposure to extreme temperatures, heights, confined spaces, and noisy environments and also the assets shifting work
• Requires physical stamina for lifting, climbing, and manual work.
• May include shifting work, weekends, and emergency callouts.
• 24 & 7 rotational shifts with 12 Hours duty and 6 days a week.

Job Title:

HVAC Technician

Department:

Facility Management

Reporting To:

FM Supervisor

Site:

ES-      

Job Purpose:

Employee performs skilled, complex work in the repair, maintenance and installation of heating, ventilating, air conditioning and steam distribution equipment and energy management systems.

Key Responsibilities:

• Investigates problems and performs repairs on various mechanical and electrical equipment in heating, cooling and ventilation systems.
• Performs preventative maintenance on various mechanical and electrical equipment in heating and cooling systems.
• Monitors and inspects heating and cooling systems to ensure continued proper operation.
• Install and maintain diverse heating, ventilation and air conditioning systems
•  Lay out wires and pipes to complete HVAC systems
• Perform general and preventative maintenance on HVAC systems
• Ensure that all installations are done in accordance to the set standards
• Make sure that any loose wires are connected and secured properly
• Ensure calibration of thermostats and other controls
• Perform checks on motors and belts and handle lubrication duties
• Change filters and replace any parts as they wear out
• Ensure that chemical compositions in equipment are adequate at all times
• Handle conduit running for HVAC equipment
• Order any supplies or equipment needed for HVAC maintenance or installation as needed
• Ensure availability of all items needed for an HVAC project
• Respond to emergency situations in order to resolve issues on an immediate basis
• Handle maintenance of tools and equipment
• Replace faulty or expired parts in an HVAC system
• Fabricate parts in case parts are not readily available
• Following building policies and standard
• Ensure that fire alarm system of the building all secure
• Update Chilled water reading
• Building Management System (BMS)
• Make sure the treatment of chilled water chemical
  
  QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work.

SKILLS REQUIRED:

• Strong background in reading and interpreting instructions and safety procedures associated with HVAC processes
• Solid knowledge of using hand and power tools
• Experienced in handling electronic and mechanical systems effectively
• Exceptional knowledge of providing technical assistant with the design and implementation of HVAC systems.

Qualifications:

• Knowledge of commercial mechanical and electrical systems.
• Knowledge of blueprints.
• Ability to repair systems.
• Diploma/ITI in Refrigeration and Air-conditioning.

Other Requirements:

• Minimum 3 to 5 experience within the maintenance services market sector.
• Computer Knowledge.
• Fluent Written and spoken English.

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

HVAC Technician

Department:

Facility Management

Reporting To:

FM Supervisor

Site:

ES-      

Job Purpose:

Employee performs skilled, complex work in the repair, maintenance and installation of heating, ventilating, air conditioning and steam distribution equipment and energy management systems.

Key Responsibilities:

• Investigates problems and performs repairs on various mechanical and electrical equipment in heating, cooling and ventilation systems.
• Performs preventative maintenance on various mechanical and electrical equipment in heating and cooling systems.
• Monitors and inspects heating and cooling systems to ensure continued proper operation.
• Install and maintain diverse heating, ventilation and air conditioning systems
•  Lay out wires and pipes to complete HVAC systems
• Perform general and preventative maintenance on HVAC systems
• Ensure that all installations are done in accordance to the set standards
• Make sure that any loose wires are connected and secured properly
• Ensure calibration of thermostats and other controls
• Perform checks on motors and belts and handle lubrication duties
• Change filters and replace any parts as they wear out
• Ensure that chemical compositions in equipment are adequate at all times
• Handle conduit running for HVAC equipment
• Order any supplies or equipment needed for HVAC maintenance or installation as needed
• Ensure availability of all items needed for an HVAC project
• Respond to emergency situations in order to resolve issues on an immediate basis
• Handle maintenance of tools and equipment
• Replace faulty or expired parts in an HVAC system
• Fabricate parts in case parts are not readily available
• Following building policies and standard
• Ensure that fire alarm system of the building all secure
• Update Chilled water reading
• Building Management System (BMS)
• Make sure the treatment of chilled water chemical
  
  QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work.

SKILLS REQUIRED:

• Strong background in reading and interpreting instructions and safety procedures associated with HVAC processes
• Solid knowledge of using hand and power tools
• Experienced in handling electronic and mechanical systems effectively
• Exceptional knowledge of providing technical assistant with the design and implementation of HVAC systems.

Qualifications:

• Knowledge of commercial mechanical and electrical systems.
• Knowledge of blueprints.
• Ability to repair systems.
• Diploma/ITI in Refrigeration and Air-conditioning.

Other Requirements:

• Minimum 3 to 5 experience within the maintenance services market sector.
• Computer Knowledge.
• Fluent Written and spoken English.

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature: