Our teams are fully committed

By ENGIE - 26 March 2020 - 19:30

Facing an unprecedented health crisis, ENGIE’s entities and businesses immediately activated their Business Continuity Plans (BCPs) in order to ensure their ability to perform their essential missions.  In France as elsewhere in the world, our employees, working on the ground and from their homes, are fully focused on implementing the necessary and urgent measures to guarantee the continuation of our activities and to fight against the ongoing pandemic, in strict compliance with safety instructions.


In France

Paragraph content

CPCU continues to supply heating to hospitals and care homes in Paris and the Paris Region 


Thanks to its 510-km distribution network and its 8 heat production sites, CPCU is able to continue to supply heat to all the Paris and Paris Region hospitals and 125 healthcare facilities, including 15 care homes in the capital. More information on the CPCU website.


ENGIE BtoC is committed to providing services to private customers 


The supply of gas, electricity and related services to private individuals is one of our historic missions, for which we have put immediate measures in place. Because heating and hot water are basic necessities, and even more so during a period of confinement, ENGIE Home Services is committed to continuing to provide urgent repairs and equipment installations that cannot wait. More than 18,000 repairs have been carried out in the last week. This high level of dedication has been recognized by the customer testimonials received by our teams:

“The technician was fast and efficient and had good people skills (in spite of the current Covid-19 situation). He took all precautions and protective measures.” 


“The technician who handled my case was very nice and courteous. With all the problems of coronavirus I was afraid of not having a new boiler and therefore heating and hot water, but he was able to get the boiler changed all the same and remained friendly from start to finish.”


ENGIE Solutions supports the country’s key businesses 

For several weeks now, ENGIE Solutions teams have been focused on ensuring continuity of service, in particular for sensitive sites and clients such as hospitals, care homes, key facilities for decision-making by the public authorities, power plants, heating and cooling networks, the food industry, etc., working in compliance with government instructions.


Observance of the instructions of the health authorities and the government is scrupulously enforced and everything is done to ensure the continuity of the missions by protecting the health of employees, partners and the general public.


Here are some concrete examples of missions carried out by the ENGIE Solutions teams for clients in the tertiary sector, in cities and communities, and in industry: 


  • A new building at the Henri Mondor Hospital Center in Créteil, near Paris, was scheduled for handover in May, but the date had to be put back owing to the health crisis. ENGIE Solutions teams, which provide expertise in plumbing, heating, ventilation and air conditioning, were on hand to ensure that the 85 intensive care rooms and 21 operating rooms would be operational by mid-April at the latest.
  • Managing the cold chain is essential for maintaining industrial operations and for food safety. ENGIE Solutions supports its customers with their refrigeration installations in the food processing, food distribution, and logistics sectors. During the week of March 15, our emergency response technicians carried out more than 3,500 urgent interventions to assist our customers. Every day, hundreds of maintenance operations are carried out to keep refrigeration systems for processing, storing and distributing food in perfect working order.  

Elengy further strengthens its organization to guarantee the safety of its facilities and services to customers


Ever since the start of the Covid-19 Coronavirus health crisis in France, Elengy’s twin priorities have been ensuring the safety of its employees and continuing to guarantee the security of its gas supply. Elengy has therefore implemented its business continuity plan.

Copyright pour la photo : Elengy/terminal méthanier de Fos Cavaou @Elengy – Arnaud Brunet.

In particular, Elengy’s teams are focused on continuing to operate the Group’s three LNG terminals in France, gas infrastructures of critical importance for the supply of gas to France and other parts of Europe. They combine strict application of preventive instructions and measures, and adaptation to changing circumstances and government directives, so that they can continue to provide their services in complete safety. “We are totally dedicated to tackling the unprecedented situation we are faced with,” explained Bruno Michel, director of the Montoir-de-Bretagne LNG terminal in the port of Nantes-Saint-Nazaire. “We have limited the number of people present at the terminal to the strict minimum, in a situation where we have to reduce contact, so that we can continue to ensure the safety of the installations and services to customers. The presence of outside companies has been reduced to the bare minimum and we are also regularly reminding people of preventive measures.


Storengy applies measures to ensure its customers’ gas supplies


Faced with Coronavirus, the company is continuing to carry out its public service duties while putting in place measures to protect its employees, service providers, and partners.


  • Strictly restricted access to site control rooms (operating personnel).
  • Separation of operational teams through the implementation of shift cycles. 
  • Application of remote working for all tertiary teams (head office employees, site support and administrative functions) and some on-call personnel.

Meanwhile, Storengy teams are operating in the same way in the United Kingdom, where the company is the country’s number 1 for gas storage, and in Germany, where it runs several storage sites, to guarantee security of supply for gas customers while protecting employees, service providers, and partners..


Our production of renewable energy continues in compliance with safety regulations

A key player in the production of renewable energy, ENGIE’s organization is designed to protect the health of its employees, suppliers and customers as a priority, as well as the safety of its renewable production facilities, by integrating government directives. In addition, all necessary measures have been taken to ensure the continuity of its activities. 


  • Working from home has been extended to all employees whose activity is compatible with remote working.  
  • With regard to operational and maintenance teams, special arrangements have been made to ensure the smooth operation of production facilities. 
  • As far as wind and solar installations are concerned, maintenance schedules have been adapted to reduce the need for operating and maintenance teams to travel, while continuing to ensure the safety and smooth operation of the plants. They are assisted by the Group’s Renewable Energy Management Center, which continues to provide round-the-clock supervision of the wind and solar production sites.
  • Similarly, the security and operation of hydroelectric facilities are ensured, giving employees the best possible protection. An organization based on a rotation of shifts is in place. 

In Europe and around the world

Paragraph content

ENGIE Italy: Our colleagues at ENGIE Italy are managing 86 hospital facilities 


On the front line in the fight against Covid-19, our colleagues from ENGIE Italy are sparing no effort. One of the most delicate and risky operations they are performing is air filtration, which is fundamental to ensure air quality, especially in areas where intensive care patients are located.

“The presence of the technicians remains unchanged, despite the tragic times that Italy is experiencing due to the spread of Covid-19,” said Damien Térouanne, CEO of ENGIE Italy. “Our operatives are trained to deal with critical situations and have always shown total dedication to their role and we are grateful to them both as colleagues and as citizens. To them, as well as to the health workers, our thanks go for their tenacity and for their deep sense of responsibility.” 


All technicians are acting in accordance with the company’s procedures to ensure the safety of people and to enable health workers to work and be assisted in this delicate phase of the progression of the virus.


Belgium: Nuclear energy, an essential need provided by teams on a round-the-clock shift rotation


“The energy sector is one of those that are necessary to guarantee the nation’s essential needs,” says Peter Moens, Site Manager of the Doel nuclear power plant. Continuity plans were therefore put in place as soon as the Belgian government announced its first measures. ENGIE Electrabel deployed an action plan to counter the coronavirus crisis: for the 1,400 employees present on the Doel and Tihange sites (700 Electrabel employees and 700 contractors), non-critical operations were postponed. 

Between 200 and 300 people from ENGIE who are essential to the smooth running of each site are still present to carry out work that is critical to nuclear safety and energy supply, but employees whose presence on site is not essential are working from home and some contractors have been temporarily laid off. “The aim of the continuity plan is to ensure that nuclear safety is always guaranteed and that critical functions are carried out at all times,” continued Moens. “If necessary, we have back-up teams. Shift rotations have also been introduced in the gas-fired power stations to limit interaction between personnel.” Our teams are also concentrating on continuing to guarantee the supply of electricity and gas and essential services to hospitals, as well as our emergency services such as boiler repairs.


Singapore: Hospital interventions under high surveillance


We have approximately 450 employees working on the front line in Singapore hospitals on the preventive and corrective maintenance of facilities. The overall organization has remained the same, but arrangements have been made to divide the teams to support the operations. The approach to work has also changed, as all staff must now strictly adhere to safety rules and requirements when moving in and out of the hospital.


Oman: an exceptional organization to ensure business continuity


At the Manah power plant in Oman, shift rotations have been reorganized to ensure continuity of service. The staff required for the smooth operation of the plant now carry out full two-week rotations in situ.

Find out more about ENGIE teams’ actions and operations to respond to this global health crisis: check out all our articles in our special report COVID-19 Mobilization