In 2019, the Group achieved two of these objectives: the rate of renewable capacity and the rate of reduction of specific greenhouse gas emissions (Scope 1) from energy production.
The objective of stakeholders dialogue has progressed significantly in recent years and should be achieved by end of 2020.
The B2C customer satisfaction objective is declining due to a change in the methodology for interviewing customers.
The results of the last two objectives (workforce gender diversity and internal accident frequency rate) were impacted by the Group's transformation towards more service activities that are less mature in terms of safety culture and have a larger and less feminized workforce than the centralized energy production and infrastructure management activities.
For more information please consult the 2020 Integrated Report or the 2019 Universal Registration Document.