In 2019, the Group achieved two of these objectives: the rate of renewable capacity and the rate of reduction of specific greenhouse gas emissions (Scope 1) from energy production.
The objective of stakeholders dialogue has progressed significantly in recent years and should be achieved by end of 2020.
The B2C customer satisfaction objective is declining due to a change in the methodology for interviewing customers.
The results of the last two objectives (workforce gender diversity and internal accident frequency rate) were impacted by the Group's transformation towards more service activities that are less mature in terms of safety culture and have a larger and less feminized workforce than the centralized energy production and infrastructure management activities.
For more information please consult the 2020 Integrated Report or the 2019 Universal Registration Document.
ENGIE sees sustainable development as contributing to the Group’s ability to create long-term value through the joint development of sustainable business and appropriate management of non-financial risks. Non-financial ratings agencies focus the majority of their audit on how companies manage these risks and possible controversies arising from it. Their CSR performance rating is not only a measure of external recognition, but also provides essential guidance for the process of improving how companies manage these CSR risks.
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Standards of CSR reporting
From the creation of its CSR reporting in 2000, ENGIE was inspired by the GRI (Global Reporting Initiative) standards to demonstrate the sustainability of its strategy. It updated its CSR reporting with the entry into force of national, European or international regulations, constantly making sure to make this tool an operational management and communication tool for its challenges.
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