OFFER AFFORDABLE ENERGY

TO AS MANY PEOPLE AS POSSIBLE

For customers, the just transition becomes a reality through the roll-out of affordable energy

initiatives to preserve household purchasing power and contribute to maintaining the competitiveness

of companies.

GIVE CONSUMERS CONTROL

For ENGIE, it is essential to offer

its consumers, located primarily

in France and Belgium, clear and

transparent information on the energy

transition, the energy savings and on

the issue of energy efficiency.

The challenge is to ensure that

consumers have all the tools they

need to control their consumption

and the amount of their bill.

With this in mind, the Group

launched “Mon programme pour agir”

(My Program to Act), a solution

that encourages French customers

by rewarding their energy savings

actions. The points earned when they

complete eco-responsible challenges

are then reinvested, if they wish,

in environmental or social initiatives.

At the same time, the Group marketed

in France three connected and smart

services designed for individuals to help

them mitigate the escalation in energy

costs and raw materials. These solutions

allow them to receive personalized

advice, manage a target budget,

and monitor and control their consumption

and comfort remotely.

These solutions are:

•

“Mon Pilotage Elec”

(My Elec

Management): a connected solution to

program and manage electric radiators.

Ma Conso

My Consumption

asolution to measure the consumption

of electrical devices in real time

designed in partnership with Netatmo

a company specializing in connected

objects Since October 2022 it has

included an offering dedicated to

customers in financial difficulties

Mon Pilotage Gaz

My Gas

Management for gas heating

a solution providing control so that

individuals can find the right balance

between budget and comfort designed

in partnership with Netatmo

ENGIE Belgium also works with its

customers to help them reduce their

energy consumption. In fact, the Group

allows customers who live in the

Flanders to monitor the change in their

daily consumption using the website

and a mobile app.

ENGIE has also strengthened its

call centers with an additional

200 employees to ensure better

accessibility to the information and

handle the soaring number of calls,

which has tripled to 120,000 per week.

FIGHT FUEL POVERTY

The Group’s social commitment has

been the heart of its concerns for

many years. Every year since 2010,

ENGIE has contributed €6 million to

the Fonds de Solidarité Logement

(French solidarity housing fund).

In 2022, this donation was doubled

for that year. The Group also decided

to grant additional assistance of

€100 on average per household to its

880,000 financially insecure individual

customers, who are beneficiaries

of the energy check granted by the

government and hold an energy

contract, assistance totaling €90 million.

In addition, ENGIE Belgium offers its

customers payment facilities without

cost and collaborates with several

social assistance centers to manage the

debt of customers in serious financial

difficulties.

ENGIE doesn’t forget its industrial and

tertiary customers thanks to a fund of

€60 million that will be used to exempt

them from the guaranties required to

contract their energy supply in 2022.

In this way, the Group strengthens its

role of facilitating access to controlled

and optimized energy consumption.

PROVIDING SUTAINABLE ENERGY

TO UNCONNECTED CUSTOMERS

Because more than a billion people

around the world still lack access

to electricity, ENGIE has invested in

companies providing access to clean,

affordable and reliable energy to

populations far from any grid.

Thus, in 2011, ENGIE created the

"ENGIE Rassembleurs d'Énergies" social

impact fund, which invests minority

shares in social enterprises that offer

innovative and sustainable energy

solutions to these populations.

By the end of 2022, RDE had committed

more than €38 million to 22 companies.

These companies have provided access

to clean and affordable energy to

78 million beneficiaries worldwide

and generated over 32000 jobs

880000

financially fragile individual

customers have benefited from

additional financial assistance

3

connected services rolled

outto manage gas and

electricityconsumption

2023 INTEGRATED REPORT - 105