Operations Supervisor

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
• Accountable for the day to day operational effectiveness of multiple processes and non-exempt level roles, within assigned vertical team
• Act as a subject matter expert (SME) and “go-to” technical and systems resource for team members, clients and other departments.
• Communicates goals and manages workload through daily huddles and whiteboard numbers.
• Works with employees to improve performance, provides ongoing feedback, and develops plans with employees to identify career development opportunities.
• Recognizes and celebrates department and individual accomplishments.
• Identifies opportunities for process improvements, and recommends changes as appropriate. Participates in BPI projects, implements and executes opportunities. 
• Perform weekly audits and QA on team’s performance and work
• Partners with Human Resources regarding some aspects of staffing, evaluating performance and staff development. Other responsibilities include, timekeeping, and leave requests.
• Regarded as second level escalation point for complex client issues.
• Participates in client calls supporting Client Rep
• Responsible for team performance and client engagement as it relates to ENGIE Impact's day-to-day interaction with a set of contractually unique clients and their book of business
• Foster and support a culture of teamwork to build employee commitment and enthusiasm for the success of the team and our business.
• Collaborates with Training to determine the needs of the team and employees to ensure levels of quality are being met.
• Build relationships with peers to develop cross functional knowledge base and share best practices.
• Partners with other departments to improve client and employee experience. 
• Partners with other Team Leaders in support of continuous improvement and implementing strategic decisions made by senior leadership
• Responsible for maintaining and managing assigned employee engagement budgets.
• Perform other duties as assigned.

QUALIFICATIONS
Education/Certification/Knowledge:

• Requires a high school diploma or its equivalent.
• BA degree preferred or equivalent work experience

Experience:

• Minimum 2 years of leadership experience within a team or organization required.
• 2-3 years supervisory experience preferred.

Skills/Abilities:
• Critical thinking and problem-solving skills.
• Must be detailed oriented and have the ability to organize and prioritize multiple tasks and workflow. Excellent time management and organizational skills.
• Must have strong computer skills, including intermediate level aptitude in Word, Excel, Access, Outlook, and Internet and several customized systems 
• Excellent communication (written and oral) and interpersonal skills.
• Ability to manage expectations with employees and clients.
• Demonstrates the ability to voice concerns with management and executives.
• Must demonstrate strong leadership principles.
• Ability to adapt to and lead change. 
• Strong understanding of operations and processes.

WORK SET-UP

• On-site (Mabalacat, Pampanga)
• Nightshift

WORK ENVIRONMENT
• Due to the unique nature of this position, earlier and later hours may be required to ensure client coverage, event participation and employee needs are met. 
• Performing duties and attending events during the evening and on the weekend occurs rarely but may be required
• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees

REQUIRED PHYSICAL ABILITIES
• Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
• Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
• Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
• Adequate hearing and verbal abilities to communicate effectively in person and by telephone
• Ability to lift and carry a stack of forms and documents weighing up to 15 pound