About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGO) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), 2.5 million customers and more than 12.5 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission 

The Talent Management Centre of Excellence (COE) lead is responsible for shaping and executing a cohesive talent management strategy that aligns with EEA’s overarching business objectives. This strategic role fosters a culture of continuous growth, high performance, and future readiness across all EEA operations.

Leading a global team, the TM COE Lead will oversee key talent functions including talent acquisition, onboarding, learning and development, succession and performance management, This role is pivotal in building and sustaining a high performing workforce by identifying and nurturing top talent, driving business continuity and enabling career growth opportunities.

Through strong collaboration with business leaders and the People & Culture teams across all markets, the TM COE Lead will ensure implementation of a consistent and effective performance management framework, support leaders in managing talent and performance challenges and help embed a development oriented mindset throughout the organization. 

The ideal candidate

You are a passionate talent leader with a strong track record in driving people development and organizational growth. You communicate with clarity, influence at the executive level and turn strategy into action. With 2 -3+ years of hands on experience in talent management, you have delivered impactful programs across borders. You bring global perspective having worked in a multinational and outside of your home country and understand the unique challenges of diverse teams. Experience with HRIS Systems, project management, and consulting on people issues is essential. If you have helped organizations unlock their potential, we want to hear from you.

Responsibilities

• Develop global strategies, policies, and tools to guide talent management across EEA.
• Craft the EEA talent acquisition strategy to ensure a positive experience for candidates and hiring managers, identify skilled and mission-aligned team members, and balance efficiency with candidate quality.
• Manage executive requirements in collaboration with the Talent Acquisition team and senior leadership.
• Lead the sourcing and building of candidate pipelines for hard-to-fill roles.
• Oversee the annual performance management cycle and foster a culture of performance and feedback.
• Create strategies and systems to identify and nurture top talent and support the growth of team members.
• Develop internal talent pipelines and maintain regular touch points with team members identified for critical roles.

• Conduct annual succession planning, identifying opportunities and gaps, and developing strategies to support business continuity.
• Enhance onboarding processes across EEA, including Global Onboarding, Manager Onboarding, and In-Country Onboarding.
• Develop and implement a learning needs assessment methodology for EEA.
• Oversee the development of digital learning solutions.
• Lead the development and implementation of EEA’s leadership programs.
• Drive innovation through the MySol Academy, aligning with L&D initiatives to enhance our global catalogue and empower all employees with the skills to support internal and external customers, achieve goals, and deliver business results.
• Identify, engage, and manage relationships with external vendors, including recruitment agencies, learning partners, and technology systems.
• Measure and report on the impact of talent initiatives.
• Manage and review the team budget to ensure sufficient financial resources are available.
• Provide advice on research and development to continuously improve people practices.

At EEA, we set high standards for our managers, who are pivotal in delivering outstanding experiences for both our customers and team members. Our managers are instrumental in achieving EEA's ambitious goals, while also honing their leadership abilities and fostering the development of their direct reports.

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you foster an environment that encourages effective action and bold decision-making, driving successful outcomes and results.
• Act with integrity: As an ethical leader, you are honest, respectful, objective, and transparent, building a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader, you lead by example - you walk the talk, empowering and coaching your team with trust and humility.
• Be accessible: As an accessible leader, you cultivate deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: As an inclusive leader, you champion diversity and create a sense of belonging.

Requirements:

Knowledge and Experience:

• 10+ years in HR leadership roles.
• 2–3+ years managing Talent Management, L&D, and Performance Management.
• Exceptional communication and stakeholder management skills.
• Proven ability to influence, coach, and partner with executive leaders.
• Strong project management skills with a global track record.
• Expertise in recruitment, talent management, and learning.
• Successful in leveraging digital tools (ATS, HRIS, LMS, LinkedIn Recruiter).
• Proficient in using data and analytics for talent management.
• Energetic, decisive, and creative thinker.
• Solutions-focused with a proactive problem-solving approach.

Qualifications:

• BSc/BA in Business, Human Resources, or similar
• Master’s Degree, SHRM Certification, or the equivalent preferred

Language(s): 

• English
• French or Portuguese added value

 Technology:

• Advanced MS Office skills
• Expertise launching and utilizing digital tools (HRIS, ATS, LMS)

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Are you someone who knows how to lead and inspire a team? Do you have a passion for optimizing production assets and ensuring process safety and cybersecurity? Are you ready to contribute to a carbon-neutral future that ENGIE aims to achieve by 2045?

Then ENGIE, the leader in the European energy transition, needs YOU!

For the Asset Management department, responsible for all production assets in Zone North (Antwerp, Ghent, Bruges, Brussels), we are currently looking for a Head of Asset Management (M/F/X)!

Your Responsibilities as Head of Asset Management:

• Lead a team of Asset Management Engineers, Process Safety Engineers, and Business Security Officers.
• Develop and adjust long-term maintenance strategies (LTMS) for the entire lifecycle of each asset.
• Manage risks by mapping and updating relevant return on experience and long-term risks, and determining mitigating measures to translate into LTMS strategies and project portfolios.
• Ensure process safety and cybersecurity of production assets.
• Organize audits and maintain contacts with insurers, including guiding total loss prevention audits and following up on recommendations.
• Document savings according to Group rules and participate in status and team meetings.

Your Profile as Head of Asset Management:

• Degree in civil or industrial engineering or equivalent experience.
• Extensive experience in the maintenance of energy production assets and knowledge of various degradation and aging mechanisms.
• Strong in data analysis and decision-making based on facts and figures.
• Excellent planning and structuring of activities and processes.
• Up-to-date knowledge of the latest developments in the sector.
• Effective collaboration and communication with other departments, colleagues, management, and external parties.
• Vision and leadership to define and realize a clear vision.
• Experience in team management and attention to the performance and development of employees.
• Fluent in Dutch and English, good knowledge of French.
• You always take responsibility for the health and safety of yourself and your colleagues!

We Offer You as Head of Asset Management:

• A full-time job and a permanent contract in a sustainable company.
• A welcome in a dynamic organization that values the well-being of its employees and diversity in their professional environment, certified by EDGE. EDGE-certified organizations have demonstrated their commitment to diversity, equity, and inclusion (DE&I) and have been evaluated against the highest global standards.
• The opportunity to be part of a new team of 5 people, immersed in a rapidly evolving environment.
• Training and on-the-job coaching to acquire the knowledge and experience necessary for your role.
• A competitive salary package with numerous extra-legal benefits, a company car or a green alternative through our mobility plan, group insurance, and hospitalization and outpatient insurance for the employee and their family.

JOUW HR CONTACTPERSOON 

Louise.Vandamme@engie.com

We believe any recruitment decision should be a sustainable one, taken by both parties and in full transparency. Don’t hesitate to reach out in case you have specific questions you want to get answered before applying.

* Research shows that men apply for a job when they meet 60% of the requirements, while women only apply when they believe they meet 100% of the criteria. What a waste! If you don’t meet all the requirements but are interested, let us know. We would like to get in touch with you!

Job Title:  Service Center Officer

Department: Customer Experience

Reporting line:  Service Center Coordinator

Job Grade: 11

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

The purpose of the Service Center Officer at ENGIE Zambia is to provide exceptional customer service and support, ensuring efficient operations and customer satisfaction at the service center.

Responsibilities 

• Provide an exceptional customer experience to Engie Energy Access (EEA) Zambia customers at all times
• Serve as a liaison between the customer and EEA
• Managing customer credit portfolios and ensuring catch ups are made at every engagement
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers • Supervise and monitor the disbursement of inventory (including accessories) in your Service Centre
• Maintain up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Receive, assess, ship voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into the EEA data system
• Assist with product development through conducting field tests and surveys when required
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Make courtesy calls to EEA customers as requested
• Ensure all EEA customers have a great end-to-end customer experience
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/manager
• Make courtesy calls to EEA customer as requested
• Ensure all EEA customers have a great end to end customer experience
• Managing administrative matters of the Service Center
• Adhoc duties as and when required by the manager or Head of Department

Knowledge and skills   

Experience: 

• Strong product knowledge and troubleshooting skills.
• Excellent written and oral communication skills
• Self-motivated and ability to multitask and work with minimal supervision
• Strong team player, with high work ethics and integrity and interpersonal skills
• Ability to work under pressure and willingness to learn
• Demonstrate a high level of professionalism and integrity

Qualifications: 

• Tertiary qualification i.e. certificate or diploma in any business-related field
• Customer Experience skills/ experience

Job Title:  Service Center Officer

Department: Customer Experience

Reporting line:  Service Center Coordinator

Job Grade: 11

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

The purpose of the Service Center Officer at ENGIE Zambia is to provide exceptional customer service and support, ensuring efficient operations and customer satisfaction at the service center.

Responsibilities 

• Provide an exceptional customer experience to Engie Energy Access (EEA) Zambia customers at all times
• Serve as a liaison between the customer and EEA
• Managing customer credit portfolios and ensuring catch ups are made at every engagement
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers • Supervise and monitor the disbursement of inventory (including accessories) in your Service Centre
• Maintain up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Receive, assess, ship voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into the EEA data system
• Assist with product development through conducting field tests and surveys when required
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Make courtesy calls to EEA customers as requested
• Ensure all EEA customers have a great end-to-end customer experience
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/manager
• Make courtesy calls to EEA customer as requested
• Ensure all EEA customers have a great end to end customer experience
• Managing administrative matters of the Service Center
• Adhoc duties as and when required by the manager or Head of Department

Knowledge and skills   

Experience: 

• Strong product knowledge and troubleshooting skills.
• Excellent written and oral communication skills
• Self-motivated and ability to multitask and work with minimal supervision
• Strong team player, with high work ethics and integrity and interpersonal skills
• Ability to work under pressure and willingness to learn
• Demonstrate a high level of professionalism and integrity

Qualifications: 

• Tertiary qualification i.e. certificate or diploma in any business-related field
• Customer Experience skills/ experience

Grade:           HL11 

Job Overview 

As a CX Call Quality Analyst at ENGIE, you will be responsible for inspiring other Customer Experience (CX) teams to constantly improve the way they serve our customers. This is an exciting role which requires understanding of both our customer base as well as our CX teams. We are looking for someone with the determination and vision to embody our core values while always ensuring an Exceptional Customer Experience. 

Key Responsibilities 

• Monitor and evaluate inbound and outbound customer calls thus measuring the quality of the customer experience that each Zambezi One team member is providing to our customers. 

• Carry out Monthly Customer Satisfaction and NPS surveys for the Service Centers and Zambezi One. To determine the quality of the interactions provided to our customers. 

• Track issues in the quality monitoring systems or tools. 

• Provides timely feedback to improve performance and develop training programs through monthly reports. 

• Works with other internal teams to define quality metrics. 

• Complete the required evaluation forms; a checklist which covers key areas built into call processes such as product knowledge, technical skills, and creating positive CX experience. 

• Suggest and identify process improvements, continue to contribute towards improvement of customer experience through constructive feedback while maintaining positive relationships and integrity with the broader customer experience team. 

Required Skills & Experience: 

• Ability to keep customer top-of- mind. 

• Exceptional listening and analytical skills.  

• Displays a harmonious and cooperative spirit projecting energy and enthusiasm 

• Demonstrate a high level of professionalism and integrity 

• Outstanding written and verbal communications skills with proven ability to transcribe content from local languages into English while maintaining the data quality. 

• Competency in Microsoft office packages and Google products such as Forms, Sheets, Docs and Slides 

Highly Desired Skills: 

• 3 - 6 Months of experience serving in the customer experience team with a record of good performance in providing exceptional customer service. 

• Good product knowledge and troubleshooting skills. 

• Fluent in at least 2 of the following languages:  

• Lozi, Tonga, and Kaonde (added advantage if you can speak three of them.) 

Job Title:  Service Center Officer

Department: Customer Experience

Reporting line:  Service Center Coordinator

Job Grade: 11

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

The purpose of the Service Center Officer at ENGIE Zambia is to provide exceptional customer service and support, ensuring efficient operations and customer satisfaction at the service center.

Responsibilities 

• Provide an exceptional customer experience to Engie Energy Access (EEA) Zambia customers at all times
• Serve as a liaison between the customer and EEA
• Managing customer credit portfolios and ensuring catch ups are made at every engagement
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers • Supervise and monitor the disbursement of inventory (including accessories) in your Service Centre
• Maintain up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Receive, assess, ship voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into the EEA data system
• Assist with product development through conducting field tests and surveys when required
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Make courtesy calls to EEA customers as requested
• Ensure all EEA customers have a great end-to-end customer experience
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/manager
• Make courtesy calls to EEA customer as requested
• Ensure all EEA customers have a great end to end customer experience
• Managing administrative matters of the Service Center
• Adhoc duties as and when required by the manager or Head of Department

Knowledge and skills   

Experience: 

• Strong product knowledge and troubleshooting skills.
• Excellent written and oral communication skills
• Self-motivated and ability to multitask and work with minimal supervision
• Strong team player, with high work ethics and integrity and interpersonal skills
• Ability to work under pressure and willingness to learn
• Demonstrate a high level of professionalism and integrity

Qualifications: 

• Tertiary qualification i.e. certificate or diploma in any business-related field
• Customer Experience skills/ experience

Job Overview

The Technician will oversee the onsite operations of the Mini- grids.

Key Responsibilities

• Responsible for the operation and maintenance of Solar mini-grids, and servicing of electrical components such as batteries, PV modules, Inverters, Chargers, Electrical wiring, and all connected 3-Phase and Single-Phase loads.
• Preparing Technical reports
• Management of the Mini-grids optimization
• Install, maintain, modify and repair all electrical distribution system (like internal and external wiring connections) and associated electrical equipment.
• Identify electrical problems with a variety of testing devices
• Inspect and test electrical components such as smart meters and circuit breakers and do replacement accordingly when required.
• Replace wiring, equipment, or fixtures using hand tools and power tools
• Ordering, receiving of materials, completing work orders and recording materials utilized on jobs (inventory management)
• Connection to new customers by installing meters, poles and internal wiring.
• Working at height and proper use of Personal Protective Equipment
• Utilize blueprints, wiring diagrams and manufacturer’s installation manuals to complete assigned projects
• Support development of technical documentation
• Record all technical project delays that might be caused by developer or contractor for records.
• Follow state and local building regulations based on the current National Electric Code
• Maintain all electrical generation unit such as cleaning the PV/ Batteries installation, Generator maintenance
• Ensuring the site has good connectivity on VSAT and Fatbox
• Installing electrical appliances to customers to make sure they match grid requirements.
• Working on Safety issues (HSSE) for Sites based in operation and sites under-construction
• Conducting field interventions: site assessments, energy surveys and demand assessment. Based on field assessments and study reports, propose a field intervention to implement appropriate marketing strategies for electricity and electrical appliances.  This includes: acquisitioning and retaining of customers, facilitate use electricity for domestic and productive activities (electricity availability, metering and tariffs and methods of payment, safety, load management, etc.).
• Responsible for the operation and maintenance of Solar mini-grids, and servicing of electrical components such as batteries, PV modules, Inverters, Chargers, Electrical wiring, and all connected 3-Phase and Single-Phase loads.
• Install, maintain, modify and repair all electrical distribution system (like internal and external wiring connections) and associated electrical equipment.
• Identify electrical problems with a variety of testing devices
• Inspect and test electrical components such as smart meters and circuit breakers and do replacement accordingly when required.
• Replace wiring, equipment, or fixtures using hand tools and power tools
• Ordering, receiving of materials, completing work orders and recording materials utilized on jobs (inventory management)
• Connection to new customers by installing meters, poles and internal wiring.
• Working at height and proper use of Personal Protective Equipment
• Utilize blueprints, wiring diagrams and manufacturer’s installation manuals to complete assigned projects
• Support development of technical documentation
• Preparing Technical reports
• Record all technical project delays that might be caused by developer or contractor for records
• Follow state and local building regulations based on the current National Electric Code
• Maintain all electrical generation unit such as cleaning the PV/ Batteries installation, Generator maintenance
• Ensuring the site has good connectivity on VSAT and Fatbox
• Installing electrical appliances to customers to make sure they match grid requirements.
• Working on Safety issues (HSSE) for Sites based in operation and sites under-construction
• Conducting field interventions: site assessments, energy surveys and demand assessment. Based on field assessments and study reports, propose a field intervention to implement appropriate marketing strategies for electricity and electrical appliances.  This includes: acquisitioning and retaining of customers, facilitate use electricity for domestic and productive activities (electricity availability, metering and tariffs and methods of payment, safety, load management, etc.).
• Improve operational reliability for small and big productive users.
• Develop training materials for Productive use customers for new sites (PU operation and maintenance guide).
• Maintains engineering records, lists, and reports as required to ensure compliance with the customers schedule, adherence to the budget and adherence to procurement specification.

Knowledge and skills Experience:

• Excellent communication and interpersonal abilities.
• Excellent Reporting skills.
• An analytical mind with good organizational skills.
• Outstanding leadership skills.
• Experience in solar system design/sizing, installation, operations, and maintenance
•  Ability to work at height.
• Experience in industrial motor control systems
• Must have experience with Victron products and Victron Remote Management.
• Experience with single and three phase power.
• Ability to produce technical reports.
• Diesel genset maintenance.
• Computer applications
• Experience in industrial and domestic wiring (internal and exterior wiring)
• Troubleshooting skills
• Microsoft, Excel, power point and word.
• Data analytics
• High Safety standards (experience in safety standards)

Qualifications:

• Must have a Diploma in Electrical Engineering
• Minimum 5 years work experience in the Electrical field and working on heights
• Registered member of EIZ and has a valid practicing license.
• Must be computer literate
• Must have a driving license(defensive driving).

Language(s): 

• English
• At least one Zambian Local Language

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

La ENGIE Romania, dorim să venim în întâmpinarea nevoilor clienților noștri și să îi ajutăm să își atingă obiectivele, într-un mod eficient. Căutăm oameni talentați, care să pună clienții în centrul a tot ceea ce facem.

În prezent, căutăm o persoană care să aibă bune abilități de comunicare și experiență în lucru cu clienții pentru a se alătura Serviciului Vânzări, în calitate de CONSILIER VÂNZĂRI ENERGIE ȘI SERVICII.

Dacă îți dorești să faci următorul pas în carieră, alături de o echipă competitivă și profesionistă, trimite-ne CV-ul tău. Ne poți ajuta să construim un ENGIE mai bun. Totul începe cu angajați remarcabili. Totul începe cu tine.

Ce vei face:

• Vei identifica și rezolva solicitările clienților, îi vei consilia sau îi vei orienta în vederea soluționării problemelor pentru care aceștia s-au prezentat, în vederea creșterii satisfacției și loialității lor;
• Vei primi, verifica și înregistra cererile și reclamațiile clienților;
• Vei solicita informații serviciilor conexe și vei elabora răspunsuri verbale, telefonice sau scrise la solicitările sau reclamațiile clienților;
• Vei modifica și actualiza bazele de date cu clienți casnici și non-casnici în baza solicitărilor clienților sau a corespondenței cu aceștia (schimbări de partidă, procesare contracte furnizare energie, procesare contracte prestări servicii, scanare documente);
• Vei opera stornarea facturilor clienților în baza contestațiilor consumului de către aceștia și vei refactura, punctual și manual, în regim de back office, cu aprobarea nivelului corespunzător delegărilor de competențe;
• Vei identifica clienții restanțieri și vei prelucra notificări de deconectare/reconectare, asigurând o permanentă legătură cu operatorul de distribuție în acest sens;
• Vei promova și vânde ofertele de energie și servicii.

Experiență, calificări, cunoștințe și abilități:

• Studii medii finalizate cu diplomă de bacalaureat;
• Experiență de minimum 1 an într-un post similar;
• Cunoștinte operare Microsoft Office, SAP (ISU și CRM);
• Experiență în lucrul cu clienții;
• Abilități de comunicare și prezentare;
• Capacitatea de a asculta și de a rezolva problemele clienților;
• Abilitați de lucru în echipă;
• Deschidere față de schimbare;
• Autonomie, inițiativă și implicare.

Reprezintă avantaj:

• Studiile superioare finalizate cu diplomă de licență.

Beneficii:

• Asigurare medicală privată pentru tine și familie;
• Acces la un program de dezvoltare personală și profesională;
• Tichete de masă;
• Concediu de odihnă extins, în funcție de vechimea în muncă.

Doar persoanele selectate vor fi invitate la interviu.

În cazul în care optezi să ne transmiți datele tale cu scopul de a candida pentru poziția menționată în prezentul anunț, te rugăm să iei cunoștință despre prevederile Notei de informare cu privire la prelucrarea datelor cu caracter personal ale candidaților: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf

Despre ENGIE

Grupul de companii ENGIE Romania activează în următoarele domenii de activitate: distribuţie şi furnizare de gaze naturale, producție din surse regenerabile și furnizare de energie electrică, precum și soluții verzi și servicii tehnice pentru instalaţii de gaze naturale şi centrale termice. ENGIE Romania şi filialele sale deservesc un portofoliu de 2 milioane de clienţi, operează o reţea de distribuţie de circa 22.600 km, deţin o capacitate de producție din surse verzi de 121 MW şi au 4.300 de angajaţi

What You Can Expect

As the Hedging & Risk Advisor, you will support ENGIE North America's Renewable Energy and Battery Storage operations by managing market risks, strengthening governance frameworks, and providing data-driven strategic insights. You’ll identify and monitor risk exposures, including asset intermittency, financial hedges, energy attributes, and pre-COD risks, while collaborating closely with Finance and Asset Management to optimize asset performance and revenue forecasting.

Additionally, you'll drive innovation by automating risk management processes, enhancing digital tools for visibility and analytics, and developing tailored hedging strategies addressing curtailment, basis, and capacity risks. You will also collaborate with internal stakeholders, including trading and risk committees, to identify and implement cross-commodity hedging opportunities that maximize financial outcomes.

• Oversee risk governance frameworks and ensure alignment with ENGIE’s risk mandates and hedging approvals
• Identify and monitor market exposures across asset generation, PPAs, and financial hedges
• Develop tools and dashboards for risk visibility, financial modeling, and operational benchmarking
• Design, implement, and optimize hedging strategies across energy attributes, curtailment, and cross-commodity exposures

What You’ll Bring

• A minimum of a bachelor's degree in finance, economic, mathematics, or a related field
• A minmum of seven (7) years experience in market risk analysis, hedging, or energy sector role
• Strong analytical and problem-solving skills; proficiency in data visualization tools and systems (Python, Microsoft Fabric, PowerBI) 
• Familiarity with renewable energy markets 

Additional Details

• This role is eligible for our hybrid work policy
• Must be willing and able to comply with all ENGIE ethics and safety policies 

Compensation

Salary Range: $113,900 – $174,570 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We value internal mobility and will offer sponsorship for this role to internal candidates only.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.

Voor onze warmtekrachtkoppelingscentrales, voornamelijk gelegen op de sites van grote chemische bedrijven in de Antwerpse haven, zijn we op zoek naar een Meet- en regeltechnieker om het team te versterken.

Werk je graag ‘in-the-field’ en los je graag technisch complexe problemen op? Zijn automatisatie, instrumentatie en regelsystemen helemaal jouw ding? Je hebt de ambitie om een sleutelrol te spelen in de overgang naar een koolstof neutrale economie?

WIJ BIEDEN JOU als meet – en regeltechnieker

• Een hoogtechnologische werkplek waar passie voor techniek en veiligheid centraal staan.
• Een aangename werksfeer en een topteam van ervaren techniekers die met plezier hun kennis zullen delen en jou zullen begeleiden in deze nieuwe professionele uitdaging.
• Een dagfunctie met een mooi uurrooster van 38u dat een goede work-life balance garandeert.
• Een bediendencontract (38u) van onbepaalde duur met een competitief salarispakket, bestaande uit een mooie brutoverloning en tal van extra voordelen:
  • Maandelijkse indexatie van je basisloon
  • Jaarlijkse salarisverhoging volgens barema’s van de energiesector
  • Jaarlijks dubbel vakantiegeld, collectieve bonus en een eindejaarspremie.
  • 20 verlofdagen + 13 ADV dagen
  • Maak je professionele verplaatsingen naar andere entiteiten? Dan word je hiervoor vergoed via een km-vergoeding. Indien je deze verplaatsingen buiten je werkuren maakt, ontvang je ook een aanvullende mobiliteitsvergoeding.
  • Medische onkosten en hospitalisatiekosten worden terugbetaald voor jou en jouw gezinsleden
  • Aanvullend pensioenplan
  • Maaltijdcheques €8
  • Laptop & GSM

JOUW PROFIEL als meet – en regeltechnieker

• Je bent technisch geschoold (bachelor/graduaat elektromechanica, elektronica, elektrotechnieken) en hebt bij voorkeur reeds enkele jaren ervaring binnen een industriële omgeving
• De termen instrumentatie, energieprocessen en controlesturingen zijn voor jou niet onbekend
• Je spreekt goed Nederlands of bent bereid om dit binnen een termijn van 1 jaar te leren met ondersteuning van ENGIE

JOUW VERANTWOORDELIJKHEID als meet – en regeltechnieker

• Je werkt actief mee aan diverse onderhoudsprojecten, revisies en interventie
• Je analyseert problemen en stelt een diagnose op van de defecten
• Je maakt de planning op en zorgt voor een goede voorbereiding van de werkzaamheden
• Je bent verantwoordelijk voor het plaatsen, afregelen, onderhouden en vernieuwen van diverse meet- en regelinstrumentatie
• Je verwerkt meetgegevens en automatisatie van processen in DCS of PLC & HMI systemen
• Je rapporteert volgens de geldende afspraken rond veiligheid, milieu en kwaliteit

INTERESSE?

Contacteer Louise Van Damme – Recruiter Engie

Louise.vandamme@external.engie.com

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