Whistleblowing System

A System open to ALL

As part of the Group's constant drive to deepen its commitment to ethics and to provide easy-to-use tools for anyone to report inappropriate situations or those that are not in line with our principles or current laws and regulations, ENGIE has put in place a whistleblowing System that is open to all employees and stakeholders (suppliers, sub-contractors, unions, NGOs, etc.).

This System supplements existing channels and strengthens the Group's Ethics and Compliance efforts. It is open to anyone and is easy to use, confidential, and anonymous if need be.



Who can use it?

The alert system is intended for all Group employees and all the stakeholders who are victims or witnesses of an incident.

  • All Group Employees (whether they have a permanent or temporary contract), no matter their role, activity sector, or country.
  • Any of the Group’s stakeholders, on all of our worksites, wherever we are: service providers, suppliers, subcontractors, populations living close to the Group’s worksites, NGOs, non-financial rating agencies, etc.

How does it work?

Le dispositif d’alerte ENGIE
    • The whistleblower reports an incident, anonymously or not, by telephone or e-mail, to the external service provider.

    • By telephone: Calls can be made in the following languages: French, English, Spanish, and Portuguese, and will be dealt with by the service provider who will record any information that is reported (for an alert made in another language, it is recommended that the whistleblowing be sent via e-mail and the message will then be subject to a translation).
      The whistleblower receives a case number for tracking how the alert is handled. It is submitted anonymously to ENGIE, so that the incident can be handled.

  • By e-mail: Alerts should ideally be submitted in French, English, Spanish, or Portuguese. Any written alert made in another language may be translated.


How is a whistleblowing made?

  • Alerts can be made at any time, 24 hours a day, in 4 languages (French, English, Spanish, or Portuguese).
  • Single e-mail address for the entire Group: ethics@engie.com
  • The whistleblower can alert inFrench, English, Spanish, or Portuguese. Messages written in other languages will be translated.

Toll-free number: 00 800 2348 2348

For the following countries: France | United Kingdom | Belgium | Netherlands |Germany | Romania | Italy | Brazil | United States | Spain | Australia | Switzerland | Canada | Singapore | Thailand | Austria | Poland |Hungary | Slovakia | Czech Republic | Monaco | Norway | Argentina | Luxembourg | Portugal | Pakistan | Greece | Philippines | South Africa | China |Malaysia


Call-charge number: + 33 1 45 51 03 67

For others countries : Argentina | Brazil | Canada | Hungary | Malaysia | Philippines | Slovakia

This service is available in four languages (French, English, Spanish, Portuguese) during business hours.

The external service provider that runs the whistleblowing system receives thealerts. This service provider is a recognised expert in the field, guaranteeing that proper Whistleblower Policy is followed (including confidentiality).

Your personal data is protected

Any data collected by the Group whistleblowing system are processed in line with the specific directives of the revised French law dated 6 January 1978 on personal data protection (GDPR). Every precaution have been taken to protect the security of these data whenever they are collected, transmitted, or saved. In accordance with current regulations, any person can ask to access and correct his/her data. It is also possible to exercise these rights by sending an e-mail to dpo@engie.com, or by calling: Toll-free number: 00 800 2348 2348 or Call-charge number: +33 1 45 51 03 67.

All you need to know about the Whistleblowing System in 8 questions

1. What is a whistleblowing System?

A whistleblowing System or “professional whistleblowing” is a mechanism placed at the disposal of the Group’s employees and stakeholders for reporting actions or behaviours that may compromise individuals’ integrity and/or rights, that may affect Group activity, for create serious liability (health and safety, environment, human rights, individual rights, privacy. etc.).


2. Who is it for?

The whistleblowing System is open to all Group employees and external stakeholders who have personal knowledge of an incident and who are acting without any personal interest and in good faith. Whistleblowers may be:

  • Any Group Employees (whether they have a permanent or temporary contract), no matter their role, activity sector, or country
  • Any of the Group’s external stakeholders, on all of our worksites, wherever we are service providers, suppliers, subcontractors, agents, populations living close to the Group’s worksites, NGOs, non-financial rating agencies, etc.

3. What kinds of actions or behaviours can be reported?

Any breach of our ethics principles, as well as all other violations of laws and regulations and any incident relating in particular, but not exclusively to the following areas :

  • Human rights
  • Fraud
  • Corruption
  • Data privacy
  • Harassment
  • International sanctions and embargoes
  • Health & Security
  • Environment
  • Discrimination
  • Any crimes or offences

What to remember

  • Alerts must be made with no ulterior motive and in good faith, free of any malice.
  • Alerts may be made for any serious incident that the whistleblower has personal knowledge of.

4. Is it confidential and anonymous?

We respect the confidentiality :

  • of the whistleblower's identity,
  • of the identity of anyone identified by the alert,
  • of any documents that may be sent and received as part of the alert.

Useful information :

If an alert is made anonymously, ENGIE is committed to protecting the whistleblower's anonymity. In this case, it is the whistleblower's responsibility to contact the Service Provider to follow-up on their alert.


5. What protection for the whistleblower?

No retaliatory measures (legal or disciplinary), linked to the alert, will be taken against them by ENGIE. If the whistleblower believes they are the victim of a retaliatory measure, the should immediately report it to the whistleblowing System.

However, any abusive or inappropriate use of the whistleblowing system may give rise to further action.


6. Who is responsible for dealing with the alerts?

An external service provider receives all the alerts, guaranteeing the confidentiality of any information they contain and fulfilling all legal obligations.

Anonymous information is addressed to the Group Ethics, Compliance & Privacy Department for it to be examined and investigated.


7. How does it work?

  • The whistleblower reports an incident, anonymously or not, by telephone or e-mail, to the external service provider.
  • By telephone: Calls can be made in the following languages: French, English, Spanish, and Portuguese, and will be dealt with by the service provider, who will record any information that is reported (for an alert in another language, it is recommended to sent it via e-mail , the message will then be subject to a translation).
  • The whistleblower will receive a case number for tracking how their whistleblowing is handled.
  • The alert will be submitted anonymously to ENGIE, so that it can be handled.
  • By e-mail: Alerts should preferably be written in French, English, Spanish, or Portuguese. Alerts submitted in other languages will be translated.

8. Contacts

Whistleblowing system contacts