Commercial & Product Manager

We are building a diverse and inclusive team and this opportunity is open to any qualified internal and external applicants. Women, candidates from Africa and those with experience working on the continent are particularly encouraged to apply for this role.

About ENGIE Energy Access (EEA)

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.6 million customers and more than 8 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

Job Overview

As part of the Power Corner Zambia management team and functionally attached to the global head of Product & Commercial Mini grid, the Product & Commercial manager is responsible for the product development, the customer experience, and the revenues at country level. This covers our different revenue streams of electricity sales, appliances sales, customer finance, and ad hoc services. To meet her/his goal, her/his scope will cover customer care and customer service, marketing, business incubation program and support to entrepreneurs, building and managing local partners, data analytics and activities monitoring. She/He will oversee managing the commercial team in the clusters of operations. This position implies to work in close relationship with the whole Power Corner team in Zambia, the ENGIE Energy Access team and the global Product & Commercial team.

Key Responsibilities

Product & Commercial development and management 

• Structure and lead all commercial activities within the company.  
• Manage commercial team in cluster (Objectives setting, training, support, monitoring, performance evaluation etc.) on all commercial topics: energy sales, appliances sales, customer finance management, customer experience, other services. 

• Build the budget, monitor activities, and build the commercial monthly reporting.  

Data analysis 

• Build and maintain operational monitoring and management tools for commercial activities. 
• Analyze commercial data to improve performance, processes, and products.

Organize a network of partners. 

• Develop and manage a network of local partners to boost income generating activities in the mini-grid sites. 

Sales (before cluster creation) 

• Be responsible for client acquisition and retention. 
• Sales energy-efficient appliances and machines. 

Customer support and community engagement (Before cluster creation) 

• Support customers and the community in the usage and understanding of our products & services. 
• Manage Local Operators in the cluster zone. 
• Be responsible for customer satisfaction

 Knowledge and Skills

Experience: 

• Be passionate about improving rural communities’ life. 
• A minimum of 5 years in commercial activities management (marketing, sales, customer experience and performance management) or in a related field  
• Strong analytical capacity 

• Autonomy and proactive mindset   
• Enjoy working on several projects in parallel, capacity to organize teams to deliver project in a timely manner. 
• Ability to be part of a multi-cultural team and to work with several streams.  
• Economic modelling knowledge is a plus.  

Technology: 

• Skilled in the use of Microsoft Office products and basic IT knowledge required. 
• Experience with PowerBI or tableau is a plus. 

Required qualifications

• Degree in Economics, Business & Administration, or any other relevant qualification
• Masters in business or management is an added advantage. 

 Language(s):  

• Excellent oral and written communication skills in English required.  

• Ability to effectively communicate in at least 1 local language. More is a plus.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. A special advertisement to ensure that women are aware of the fulfilling careers available at ENGIE, Females are strongly encouraged to apply, however, all roles are open for all genders. We are striving to improve our gender balance because our differences are our strengths.