ENGIE recognized again for excellence in customer experience in France

Choosing an energy supplier means choosing a trusted partner. Published on June 30, 2026, the annual CLEEE-FNCCR benchmark once again ranks ENGIE as France’s leading major electricity and gas supplier. For the seventh consecutive year, ENGIE outperformed the country’s other major energy providers.

Based on feedback from energy buyers across the industrial, commercial, and public sectors, this benchmark evaluates only qualitative criteria, including the quality of the commercial relationship, team expertise, responsiveness, flexibility, and billing quality.

The results highlight the availability and responsiveness of ENGIE’s sales teams, the continuity of customer contacts, their ability to listen and understand customer needs, and the added value of the market insights and energy analysis they provide.

Helping businesses meet their energy challenges

This recognition reflects the trust that businesses continue to place in ENGIE in its historic market. ENGIE is also one of the market leaders in Corporate Power Purchase Agreements (PPAs), i.e. long-term contracts that enable companies to secure supplies of renewable electricity.

According to the latest BloombergNEF ranking, ENGIE is the No. 3 corporate PPA provider in France and the global leader worldwide. In France, its customers include technology company Microsoft, pharma company Sanofi, and fermentation specialist Lesaffre.

Beyond renewable electricity supply agreements, ENGIE also supports its customers with risk management solutions and administrative services designed to simplify energy procurement.

Nearly 10 million residential customers trust ENGIE

This relationship of trust extends to residential customers as well. In France, nearly 10 million customers have chosen ENGIE as their supplier of natural gas and/or electricity.

In 2026, ENGIE was also named Customer Service of the Year in both the Residential Energy Supplier and Business Energy Supplier categories. The award, based on several weeks of independent evaluations conducted through mystery shopper assessments, recognizes ENGIE’s commitment to delivering an outstanding customer experience, with an overall customer satisfaction rate of 96%.

(*) The FNCCR (National Federation of Local Public Utilities and Authorities) represents more than 850 local authorities and public intermunicipal organizations across France.

The CLEEE (originally the Liaison Committee of Companies Eligible for the Competitive Electricity Market) is an association representing France’s largest electricity and gas consumers across sectors including manufacturing, transportation, retail, telecommunications, real estate, and food processing.