Sales Operation Manager

Job Title:  Sales Operations Manage

Department: Commercial

Reporting line:  Head of Commercial

Location: Kigali, Rwanda

Job Grade: 15

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

This role has been created to Grow EEA Customer Data base and Revenue in Rwanda to be the Leader of Solar Energy Companies in Rwanda, with a BIG AND EFFCIENT Sales Force covering the entire Rwanda market. 

Responsibilities 

Operational / Technical

• Develop and implement sales and distribution strategies to ensure the achievement of revenue maximization, customer acquisition and customer reimbursement goals.
•  Manage the expansion of EEA business footprint to ensure product availability in target markets.
•  Ensure an exceptional customer experience at all customer touch points.
• Develop and execute sales promotions to achieve set goals within approved budget.
• Ensure that pricing and commission structures are followed throughout the distribution chain.
•  Follow up with field sales teams to ensure the quality of MySol customers in repayments.
•  Ensure adequate storage of the full range of MySol products at all MySol points of sale.
• Develop business channels by gathering insights in the market of products demanded and make recommendations based on these insights of products to sell and/or requirements for pricing reviews (to match market trends)

Leadership

• Identify, recruit, train and retain sales talent.
• Manage and motivate RBMs and the RPC field force to achieve set goals.
• Observe EEA values throughout the field strength.
• Support field sales teams to build strong relationships with community stakeholders.
•  Examine the geographic distribution of the country and deploy the sales teams accordingly to effectively cover the market potential.
• Coach and support team growth in accordance with career growth and personal development plans.
•  Contribute to EEA leadership strategies and plans.
• Action Performance Management in teams that are underperforming.

 Management

• Develop, coordinate, and ensure the timely execution of field force activities in accordance with defined activity plans.
• Guide field teams in identifying MySol POS to maximize brand presence and customer traffic.
• Ensure field force expenses are within approved budget.
• Report on performance of the commercial team.
• Monitor and report on competitor activities and advise on strategies to maintain competitive advantage.

 Innovation

• Develop an innovative culture within the sales force to support managerial initiatives.
• Generate innovative ideas related to distribution optimization, customer acquisition and customer reimbursement.

Knowledge and skills   

Experience:

• Minimum of 4 years of sales and marketing management experience in a well-known, fast-growing consumer goods organization.
• Have experience in managing a diverse regional sales force.
• Ability to lead and motivate sales teams,
• Ability to work in a constantly changing professional environment.

Qualifications:

• Bachelor's degree in commerce, marketing, social sciences, etc. from a university expert

• Additional training (desired)
• MBA an Advantage

Language(s):

• English
• Kinyarwanda

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!