Job Title:

MEP Technician

Department:

Facility Management

Reporting To:

MEP Engineer

Site:

ES- 1113

Job Purpose:

MEP Technician is responsible for ensuring that all Electrical, Mechanical, Plumbing, HVAC equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The Technician serves as an expert technical resource reporting and interacting with onsite Engineers and any third-party vendors.

Data center technicians provide an array of technical support to an organization’s data center. They help ensure that the servers are consistently running smoothly, but when they’re not running smoothly, data center technicians help problem solve and determine resolutions to avoid major downtime. With the virtual nature of data centers, security, reliability and availability are of utmost importance

Key Responsibilities:

• Responsible for performing routine building maintenance tasks and daily visual inspections on major data center equipment.
• Daily checking healthiness of all facilities equipment’s and keeping daily logs and records of all maintenance functions.
• Repair and maintenance work on a wide range of Electrical, Mechanical, HVAC, ELV equipment.
• Perform ongoing preventive maintenance and repair work on facility MEP systems.
• Maintain and operate all MEP related systems, associated equipment, electrical equipment, building management system.
• Perform facility inspections and report on conditions affecting operations.
• Troubleshooting and repairing malfunctioning equipment, appliances, and apparatus.
• Create the Job cards in CAFM (FSI) Mobile App as per Site requirements and close the Job cards on which Engineer assigns.
• Responding promptly and efficiently to emergency calls.
• Prepare and submit summary reports of conditions in buildings and recommend actions to be taken.
• Review and understand equipment and methods of operation, Electrical systems, ELV system, fire/life safety, and other systems.
• Comply with all safety procedures and requirements.
• Maintain essential stock of spare parts.
• Support any afterhours building needs and activities as required.
• Attend training sessions and seminars.
• Other assigned tasks as requested.

Skills Required:

• Excellent communication and interpersonal skills

• Demonstrated ability to prioritize and perform multiple tasks simultaneously.
• Outstanding customer service skills
• Proven ability to work effectively individually and with a team.
• Ability to follow oral and written instructions.

Qualifications:

•   Secondary School Certificate

Other Requirements:

• Good communication and coordination skills are essential. Personable & friendly, hardworking, outgoing with a dedicated mind set, customer focused with a team player mentality.

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

Chiller Technician

Department:

Operations

Reporting To:

MEP Supervisor

Site:

ES-

Job Purpose:

To provide skilled work in the installation, repair, operation and maintenance of Refrigeration and Air Conditioning (AC) equipment and systems.

Key Responsibilities:

• Carries out preventive maintenance of Refrigeration and Air Conditioning Equipment and Systems
• Repairs faulty Refrigeration and Air Conditioning Equipment and Plants
• Carries out routine checks and logs of the status of Refrigeration and Air Conditioning Equipment
• Requisitions of materials required for the smooth operation of Refrigeration and Air Conditioning Equipment.
• Assists in verification of Refrigeration and Air Conditioning spares purchased/supplied
• Ensure that the Air Conditioning System is ON at the right time.
• Troubleshoot Air Conditioning Equipment malfunctions, diagnose problems and perform maintenance on Refrigeration and Air Conditioning Equipment.
• Manage the safety of Airconditioning Plant Rooms and Workshops
• Make recommendations to replace equipment if expected cost to repair exceeds possible replacement cost
• Perform regular cleaning of the equipment
• Install air conditioners in houses and commercial buildings by following standard installation protocols
• Perform maintenance activities such as cleaning AC grills and filters on installed air conditioning systems

Skills Required:

• Must have a wide knowledge and skills in repairing different kinds of Air-Cons and cooling, heating systems
• Must have knowledge in troubleshooting
• Ability to detect damages and malfunctions
• Must have wide knowledge in backage and split type for installation of air conditioners and coolers
• Knows how to change spare parts
• Must have good communication skills

Qualifications:

• At least 2-Year Vocational Course in Air Conditioning and Cooling Technician
• Must have at least 2 Years experience as A/C Technician

Other Requirements:

• Energetic and Quick-witted
• Ability to work independently and for long hours

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

MEP Technician (Skilled) G3

Department:

Operations

Reporting To:

Supervisor

Site:

ES-

Job Purpose:

Operations and Maintenance of all MECH related assets such as Water tanks, Pumps, Plumbing Works,

Water Heaters, Softeners, Water treatment, etc...

Key Responsibilities:

• Executing Technical Rounds and reporting any technical issues;
• Operating the assets in the best possible way to achieve maximum performance and minimum breakdown;
• Ensure preventive maintenance tasks are performed properly as per the job plan, standard operating procedures and O&M manual recommendations;
• Ensure all assets and systems are operating as per the design or operational requirements;
• Ensure proper reactive maintenance in case of asset or system breakdown;
• Ensure to master all aspects of the system and assets under his responsibility;
• Ensure proper procedures are followed at all times;
• Ensure safe environment for all staffs and others.
• Authorized to execute works within the common areas as assigned by the team leader or department head against a work order.

QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work

Skills Required:

• Have thorough knowledge of MECH controls and components;
• Ability to use and interpret tools and measurements and readings;
• Autonomous troubleshoot and repair of MECH systems including electronic components and monitoring systems. Hands on skills in problem diagnosis;
• Able to conduct performance checks, interpret results and propose corrective actions to Team Leader;
• Hands on skills in problem diagnosis;
• Able to read and interpret technical drawings, schematics and wiring diagrams; Good knowledge of applicable standards and codes;
• Experience in asset condition verification;
• Positive and proactive attitude, brings innovative ideas for improvement of the operations (energy, risk and safety);
• Ability to handle and face customers /end-users;
• Able to align pumps and motors;

Qualifications:

• Diploma or Degree Holder
• Must have minimum of 3-5 years’ experience in MECH equipment Operations & Maintenance in GCC
• Should have good communication skills (English);

Other Requirements:

• Positive and proactive attitude, brings innovative ideas for improvement of the operations (energy, risk and safety);
• Interest for the technical environment and eager to learn on daily basis.

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

HVAC Technician G2

Department:

Facility Management

Reporting To:

FM Supervisor

Site:

ES-      

Job Purpose:

To maintain and service HVAC system.

Key Responsibilities:

• Investigates problems and performs repairs on various mechanical and electrical equipment in heating, cooling and ventilation systems.
• Performs preventative maintenance on various mechanical and electrical equipment in heating and cooling systems.
• Monitors and inspects heating and cooling systems to ensure continued proper operation.
• Install and maintain diverse heating, ventilation and air conditioning systems
•  Lay out wires and pipes to complete HVAC systems
• Perform general and preventative maintenance on HVAC systems
• Ensure that all installations are done in accordance to the set standards
• Make sure that any loose wires are connected and secured properly
• Ensure calibration of thermostats and other controls
• Perform checks on motors and belts and handle lubrication duties
• Change filters and replace any parts as they wear out
• Ensure that chemical compositions in equipment are adequate at all times
• Handle conduit running for HVAC equipment
• Order any supplies or equipment needed for HVAC maintenance or installation as needed
• Ensure availability of all items needed for an HVAC project
• Respond to emergency situations in order to resolve issues on an immediate basis
• Handle maintenance of tools and equipment
• Replace faulty or expired parts in an HVAC system
• Fabricate parts in case parts are not readily available
• Following building policies and standard
• Ensure that fire alarm system of the building all secure
• Update Chilled water reading
• Building Management System (BMS)
• Make sure the treatment of chilled water chemical

SKILLS REQUIRED:

• Strong background in reading and interpreting instructions and safety procedures associated with HVAC processes
• Solid knowledge of using hand and power tools
• Experienced in handling electronic and mechanical systems effectively
• Exceptional knowledge of providing technical assistant with the design and implementation of HVAC systems.

Qualifications:

• Knowledge of commercial mechanical and electrical systems.
• Knowledge of blueprints.
• Ability to repair systems.

Other Requirements:

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

Civil Technician

Department:

Reporting To:

Site:

ES-      

Job Purpose:

Employee in this position will undertake responsibility in maintaining the physical assets of the property, any new construction / refurbishment, maintenance, and repair of brick, cement, stone, cladding panels, glass and plaster for buldings located at depot, Vidauct structures, internal roads, pavements, fences, barriers or other station structures under the direction of Snr.Civil Engineer.

Key Responsibilities:

• Responsible for the completion of all maintenance service requests /work orders as assigned.
• Apply testing criteria in accordance with applicable specifications.
• Inspect and interpret readings as required in real time, to determine areas of interest.
• Inspect Depot & station building and other structures to determine functional system and detect malfunction and needed repair making notes and recommendation using inspection check sheet and job task.
• Assist Engineer in preparing technical reports and site inspection reports.
• Prepare and complete the "Planned Preventative Maintenance" for Station / Deport structures including housekeeping.
• Set-up and calibrate all equipment used, interpret, evaluate, and document results through formal reports.
• Follow and enforce the Company required safe work practices and procedures at all times.
• Assist in monitoring & supervising all civil works being performed by outside contractors.
• Responsible for 24 hours emergency maintenance service as scheduled.
• Carry cell phones as required for on-call maintenance.
• Monitor and maintain all depot building system, infrastructures-Roads, pavement, sidewalks, viaduct, track drainage, fences, barriers and station structures as assigned.
• Responsible for alerting the Snr. Civil Engineer of any unusual occurrence and / or damage that have taken place or that may occur.
• Assure compliance with appropriate safety practices and procedures and with applicable local codes, regulations, and requirements.
• Maintain a professional courteous manner with all Dubai Tram Staffs, vendor, contractors, and fellow employees.   
• Perform other job-related tasks as assigned by management.

Skills Required:

• Knowledge of arithmetic and algebra.
• A sense of urgency, good attention to detail, and follow-thru.
• Knowledge of the standard practices, processes, tools, equipment, and materials of masonry, plastering, carpentry, excavation and backfilling.
• Knowledge of occupational hazards and safety precautions applicable to the trade.
• Ability to read, writes, speaks, and understands English fluently.
• Ability to determine the quality of materials used.
• Ability to rig and work from scaffolds.
• Experience in using and following up operations with CAFM system.
• Excellent computer skills in Word, Excel is required for reporting.
• Knowledge of the local supplier market.

Qualifications:

• High School Diploma or equivalent required.

Other Requirements:

• Five years of experience in the working in Facilities management Company similar postion.
• Fluent Written and spoken English.

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

Administrator

Department:

Operations

Reporting To:

Site Manager

Site:

Job Purpose:

Assigned the task to carry out with full accuracy and provide the better service in time frame under Facility

Management.

Key Responsibilities:

• Attending the service request from the clients, tenants, landlords etc. through phone calls, emails regarding maintenance service.
• Communicating with clients, tenants, landlords etc. for fixing the appointment.
• Preparing quotations and send to the clients, tenants for seeking the approval.
• Making intervention (s) for each job request and coordinating with supervisor for arrange the team as well as transportation.
• Follow up with technicians for the interventions and after finishing the job, the interventions are closing in the system.
• Handling the petty cash for maintenance work.
• Preparing monthly summary for additional work and the same to Account Dept. along with supporting documents for raising the invoice in favor of the clients.
• Keeping the records of payment receiving and pending payment
• Tracking the schedule of PPM service and coordinating with clients.
• Correspondence with mail, filing and other miscellaneous work.

QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work

Skills Required:

• Interest to improve the skills under Administration and HRD
• Managing one's own time and the time of others.
• Actively looking for ways to help people
• Effective communication skills
• Efficient in writing skills Giving full attention to what other people are saying, taking time to
  understand the points being made, asking questions as appropriate, and not interrupting at
  inappropriate times.
• Proficient knowledge in computers and should be able to operate spreadsheets and word programs
• Knowledge of administration and record keeping

Qualifications:

• High school diploma or equivalent

Other Requirements:

• 3 to 4 years of experience in Admin
• Good written and spoken English

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

BMS/DCIM Operator

Department:

DC Operations

Reporting To:

DC Engineer

Site:

ES-

Job Purpose:

     The Data Center Facilities BMS/DCIM Operator is responsible to supervise and control the operation of the building management system (BMS) & Data Center infrastructure Management (DCIM) System and monitor all Electrical, ELV, and fire/life safety equipment, HVAC plant activities of the Data center building services within the data center is operating at peak efficiency. Maintaining and monitoring the level of temperature in equipment’s and trouble notifying against the DCIM alarms. The Operator serves as an expert technical resource reporting and interacting with onsite Engineers and any third-party vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime.

Key Responsibilities:

• Operates and maintains Building Management System (BMS) for proper function and monitors the DCIM against approved benchmarks to include; HVAC, Lighting, Fire Suppression, Generator, Plumbing, and Electrical
• Carry out routine checks for correct operation of all control equipment as directed by Facility Engineer
• Monitor the operation of the HVAC control systems using the BMS/DCIM to monitor performance.
• Adjust variables and provide adjustment as required to ensure systems are operating correctly within parameters
• Monitor and record values of HVAC systems to build up a database of records to provide data for energy efficiency improvement.
• Communicate all maintenance and repair actions in writing for information to management as required.
• Should follow the Protocols if any unexpected technical difficulties and other problems that may arise at any time.
• Monitors and verifies operation of all BMS/DCIM field devices.
• Adjusts BMS settings and parameters to meet changing conditions, i.e., Load, Environmental, Customer needs, etc.
• Records maintenance data and generates reports as needed.
• Maintains job card documentation for all Alarms or changes to systems and/or equipment.
• Monitors of fire detection alarm system, such as smoke detector, heat detector, sprinkler, and emergency exit, in coordination with Safety Function.
• Monitors of Water tank supply level alarm, air handling unit, fresh air handling unit.
• Monitors and controls the Fire pump system, motors, sewage pump, electrical system, water system in the Data Center building.
• Performs miscellaneous tasks as assigned by his Facility Engineer
• Daily checking healthiness of all facilities equipment’s and keeping daily logs and records of all maintenance functions.
• Create the Job cards in CAFM (FSI) Mobile App as per Site requirements and close the Job cards which Engineer assigns.
• Responding promptly and efficiently to emergencies calls.
• Review and understand equipment and methods of operation, Electrical systems, ELV system, fire/life safety, and other systems.
• Comply with all safety procedures and requirements
• Support any afterhours building needs and activities as required
• Attend training sessions and seminars.
• Other assigned tasks as requested.

Skills Required:

• Working knowledge of Electrical & ELV systems including secondary distribution, HVAC System interior systems
• Ability to read CAD Drawings, single-line diagrams, and rough shop drawings
• Possess strong knowledge in multiple skilled trades (electrical, HVAC, plumbing, etc)
• Requires ability to analyze the operation of various infrastructure systems, determine the cause of problems/malfunctions, and take corrective actions as required
• Trained and experienced in BMS/DCIM operation.
• Vigilant with attention for detail.
• Excellent computer operation skills.
• Ability to deal with emergency situations in a calm manner. Integrity, commitment and courteous.
• Following instructions & Procedures.

Personal Skills

• Good English Communication knowledge is required.
• Good Working Knowledge of PC systems, and CAFM Mobile Apps
• Persistent and self-motivated.
• Excellent organizational skills and initiative to learn and take on new responsibilities.
• Ability to work in a fast-paced environment with minimal supervision.
• Good problem-solving skills and ability to meet demanding time constraints.
• Self-motivated and independent.
• Excels with ambiguous situations as a chance to show leadership
• Strong team player with the ability to influence/develop/maintain relationships with internal/external contacts.
• Articulate, friendly, and diplomatic with the ability to negotiate.

Qualifications:

• 2-3 year BMS/DCIM Operator Experience in Data Center Maintenance/Operations.
• 5+ year Total Experience in BMS/DCIM.          

Other Requirements:

• DC certifications will be an added advantage.
• Experienced in Microsoft Applications (Office, Excel, Word, Outlook)

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

Electrical Technician G2

Department:

Facility Management

Reporting To:

FM Supervisor

Site:

Job Purpose:

Install and maintain wiring, control, and lighting systems. Inspect electrical components, such as transformers and circuit breakers. ... Repair or replace wiring, equipment, or fixtures using hand tools and power tools.

Key Responsibilities:

• Investigates problems and performs repairs on various mechanical and electrical equipment
• Performs preventative maintenance on various mechanical and electrical equipment
• Monitors and inspects heating and cooling systems to ensure continued proper operation.
• Install and maintain  electrical equipment, motors and electric Panel
• Lay out wires light systems
• Perform general and preventative maintenance on Electrical systems
• Ensure that all installations are done in accordance to the set standards
• Make sure that any loose wires are connected and secured properly
• Perform checks on motors and belts and handle lubrication duties
• Change filters and replace any parts as they wear out
• Order any supplies or equipment needed for Electrical maintenance or installation as needed
• Ensure availability of all items needed for an Electrical project
• Respond to emergency situations in order to resolve issues on an immediate basis
• Handle maintenance of tools and equipment
• Replace faulty or expired parts in an Electrical system
• Following building policies and standard
• Ensure that fire alarm system of the building all secure
• Update Chilled water reading
• Building Management System (BMS)
• Make sure the treatment of chilled water chemical 
• Maintains, installs, and repairs electrical components systems of such equipment as boilers, automatic doors, fans, lights, receptacles, motors, shop equipment, heaters, bleachers, and alarm systems
• Maintains, trouble-shoots, and repairs emergency generators (change oil, filter, belts, etc.)

Skills Required:

• Strong background in reading and interpreting instructions and safety procedures associated with Electrical processes
• Solid knowledge of using hand and power and electrical tools
• Experienced in handling electronic and mechanical systems effectively
• Exceptional knowledge of providing technical assistant with the design and implementation of Electrical systems

Qualifications:

• Knowledge of commercial mechanical and electrical systems.
• Knowledge of blueprints.
• Ability to repair systems.
• Ability to operate electric motor safely
• Knowledge of standard parts and catalogs used by electrical distributors
• Knowledge of the rules of safety, especially as they relate to electrical work

Other Requirements:

Employee

Manager

Name:

Date:

Signature:

Job Title:

Helpdesk Operator

Department:

Reporting To:

CAFM and Contact Center Manager

Site:

Job Purpose:

Operates the helpdesk by receiving requests, resolving and allocating accordingly.

Key Responsibilities:

• Utilize and operate the CAFM & Helpdesk system
• Receive calls and determine, category, type and response.
• Enter the details of the request on the Helpdesk system
• Advise the caller of when to expect a first line of response
• Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate
• Be aware of multiple calls regarding the same issue and advise accordingly
• As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller
• In the event of a further untimely delay, escalate to concerned parties and inform the caller
• If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed
• Closes the loop with the end user to their satisfaction
• Carries out telephone surveys
• Any other customer facing activity as instructed
• Support in CAFM and other technology related activities.
• Logs and resolves CAFM related requests
• Support in data management tasks and other tasks given by Management

Skills Required:

• Strong organizational skills, interpersonal skills and a positive attitude
• Strong verbal and written communication skills
• Proven skills related to the position
• Strong communication and interpersonal skills
• Ability to delegate tasks and supervise others
• Great multi-tasking abilities and attention to detail

Qualifications:

• Degree in Information Technology or equivalent experience
• Has Helpdesk experience
• Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook
• Technology savvy, with interest in IT & Systems
• Approx. 3 plus years related experience

Other Requirements:

Scope and Limits of Authority: