Job Title:  Service Center Officer

Department: Customer Experience

Reporting line:  Service Center Coordinator

Job Grade: 11

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

The purpose of the Service Center Officer at ENGIE Zambia is to provide exceptional customer service and support, ensuring efficient operations and customer satisfaction at the service center.

Responsibilities 

• Provide an exceptional customer experience to Engie Energy Access (EEA) Zambia customers at all times
• Serve as a liaison between the customer and EEA
• Managing customer credit portfolios and ensuring catch ups are made at every engagement
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers • Supervise and monitor the disbursement of inventory (including accessories) in your Service Centre
• Maintain up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Receive, assess, ship voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into the EEA data system
• Assist with product development through conducting field tests and surveys when required
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Make courtesy calls to EEA customers as requested
• Ensure all EEA customers have a great end-to-end customer experience
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/manager
• Make courtesy calls to EEA customer as requested
• Ensure all EEA customers have a great end to end customer experience
• Managing administrative matters of the Service Center
• Adhoc duties as and when required by the manager or Head of Department

Knowledge and skills   

Experience: 

• Strong product knowledge and troubleshooting skills.
• Excellent written and oral communication skills
• Self-motivated and ability to multitask and work with minimal supervision
• Strong team player, with high work ethics and integrity and interpersonal skills
• Ability to work under pressure and willingness to learn
• Demonstrate a high level of professionalism and integrity

Qualifications: 

• Tertiary qualification i.e. certificate or diploma in any business-related field
• Customer Experience skills/ experience

Grade:           HL11 

Job Overview 

As a CX Call Quality Analyst at ENGIE, you will be responsible for inspiring other Customer Experience (CX) teams to constantly improve the way they serve our customers. This is an exciting role which requires understanding of both our customer base as well as our CX teams. We are looking for someone with the determination and vision to embody our core values while always ensuring an Exceptional Customer Experience. 

Key Responsibilities 

• Monitor and evaluate inbound and outbound customer calls thus measuring the quality of the customer experience that each Zambezi One team member is providing to our customers. 

• Carry out Monthly Customer Satisfaction and NPS surveys for the Service Centers and Zambezi One. To determine the quality of the interactions provided to our customers. 

• Track issues in the quality monitoring systems or tools. 

• Provides timely feedback to improve performance and develop training programs through monthly reports. 

• Works with other internal teams to define quality metrics. 

• Complete the required evaluation forms; a checklist which covers key areas built into call processes such as product knowledge, technical skills, and creating positive CX experience. 

• Suggest and identify process improvements, continue to contribute towards improvement of customer experience through constructive feedback while maintaining positive relationships and integrity with the broader customer experience team. 

Required Skills & Experience: 

• Ability to keep customer top-of- mind. 

• Exceptional listening and analytical skills.  

• Displays a harmonious and cooperative spirit projecting energy and enthusiasm 

• Demonstrate a high level of professionalism and integrity 

• Outstanding written and verbal communications skills with proven ability to transcribe content from local languages into English while maintaining the data quality. 

• Competency in Microsoft office packages and Google products such as Forms, Sheets, Docs and Slides 

Highly Desired Skills: 

• 3 - 6 Months of experience serving in the customer experience team with a record of good performance in providing exceptional customer service. 

• Good product knowledge and troubleshooting skills. 

• Fluent in at least 2 of the following languages:  

• Lozi, Tonga, and Kaonde (added advantage if you can speak three of them.) 

Job Title:  Service Center Officer

Department: Customer Experience

Reporting line:  Service Center Coordinator

Job Grade: 11

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

The purpose of the Service Center Officer at ENGIE Zambia is to provide exceptional customer service and support, ensuring efficient operations and customer satisfaction at the service center.

Responsibilities 

• Provide an exceptional customer experience to Engie Energy Access (EEA) Zambia customers at all times
• Serve as a liaison between the customer and EEA
• Managing customer credit portfolios and ensuring catch ups are made at every engagement
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers • Supervise and monitor the disbursement of inventory (including accessories) in your Service Centre
• Maintain up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Receive, assess, ship voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into the EEA data system
• Assist with product development through conducting field tests and surveys when required
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Make courtesy calls to EEA customers as requested
• Ensure all EEA customers have a great end-to-end customer experience
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/manager
• Make courtesy calls to EEA customer as requested
• Ensure all EEA customers have a great end to end customer experience
• Managing administrative matters of the Service Center
• Adhoc duties as and when required by the manager or Head of Department

Knowledge and skills   

Experience: 

• Strong product knowledge and troubleshooting skills.
• Excellent written and oral communication skills
• Self-motivated and ability to multitask and work with minimal supervision
• Strong team player, with high work ethics and integrity and interpersonal skills
• Ability to work under pressure and willingness to learn
• Demonstrate a high level of professionalism and integrity

Qualifications: 

• Tertiary qualification i.e. certificate or diploma in any business-related field
• Customer Experience skills/ experience

Job Overview

The Technician will oversee the onsite operations of the Mini- grids.

Key Responsibilities

• Responsible for the operation and maintenance of Solar mini-grids, and servicing of electrical components such as batteries, PV modules, Inverters, Chargers, Electrical wiring, and all connected 3-Phase and Single-Phase loads.
• Preparing Technical reports
• Management of the Mini-grids optimization
• Install, maintain, modify and repair all electrical distribution system (like internal and external wiring connections) and associated electrical equipment.
• Identify electrical problems with a variety of testing devices
• Inspect and test electrical components such as smart meters and circuit breakers and do replacement accordingly when required.
• Replace wiring, equipment, or fixtures using hand tools and power tools
• Ordering, receiving of materials, completing work orders and recording materials utilized on jobs (inventory management)
• Connection to new customers by installing meters, poles and internal wiring.
• Working at height and proper use of Personal Protective Equipment
• Utilize blueprints, wiring diagrams and manufacturer’s installation manuals to complete assigned projects
• Support development of technical documentation
• Record all technical project delays that might be caused by developer or contractor for records.
• Follow state and local building regulations based on the current National Electric Code
• Maintain all electrical generation unit such as cleaning the PV/ Batteries installation, Generator maintenance
• Ensuring the site has good connectivity on VSAT and Fatbox
• Installing electrical appliances to customers to make sure they match grid requirements.
• Working on Safety issues (HSSE) for Sites based in operation and sites under-construction
• Conducting field interventions: site assessments, energy surveys and demand assessment. Based on field assessments and study reports, propose a field intervention to implement appropriate marketing strategies for electricity and electrical appliances.  This includes: acquisitioning and retaining of customers, facilitate use electricity for domestic and productive activities (electricity availability, metering and tariffs and methods of payment, safety, load management, etc.).
• Responsible for the operation and maintenance of Solar mini-grids, and servicing of electrical components such as batteries, PV modules, Inverters, Chargers, Electrical wiring, and all connected 3-Phase and Single-Phase loads.
• Install, maintain, modify and repair all electrical distribution system (like internal and external wiring connections) and associated electrical equipment.
• Identify electrical problems with a variety of testing devices
• Inspect and test electrical components such as smart meters and circuit breakers and do replacement accordingly when required.
• Replace wiring, equipment, or fixtures using hand tools and power tools
• Ordering, receiving of materials, completing work orders and recording materials utilized on jobs (inventory management)
• Connection to new customers by installing meters, poles and internal wiring.
• Working at height and proper use of Personal Protective Equipment
• Utilize blueprints, wiring diagrams and manufacturer’s installation manuals to complete assigned projects
• Support development of technical documentation
• Preparing Technical reports
• Record all technical project delays that might be caused by developer or contractor for records
• Follow state and local building regulations based on the current National Electric Code
• Maintain all electrical generation unit such as cleaning the PV/ Batteries installation, Generator maintenance
• Ensuring the site has good connectivity on VSAT and Fatbox
• Installing electrical appliances to customers to make sure they match grid requirements.
• Working on Safety issues (HSSE) for Sites based in operation and sites under-construction
• Conducting field interventions: site assessments, energy surveys and demand assessment. Based on field assessments and study reports, propose a field intervention to implement appropriate marketing strategies for electricity and electrical appliances.  This includes: acquisitioning and retaining of customers, facilitate use electricity for domestic and productive activities (electricity availability, metering and tariffs and methods of payment, safety, load management, etc.).
• Improve operational reliability for small and big productive users.
• Develop training materials for Productive use customers for new sites (PU operation and maintenance guide).
• Maintains engineering records, lists, and reports as required to ensure compliance with the customers schedule, adherence to the budget and adherence to procurement specification.

Knowledge and skills Experience:

• Excellent communication and interpersonal abilities.
• Excellent Reporting skills.
• An analytical mind with good organizational skills.
• Outstanding leadership skills.
• Experience in solar system design/sizing, installation, operations, and maintenance
•  Ability to work at height.
• Experience in industrial motor control systems
• Must have experience with Victron products and Victron Remote Management.
• Experience with single and three phase power.
• Ability to produce technical reports.
• Diesel genset maintenance.
• Computer applications
• Experience in industrial and domestic wiring (internal and exterior wiring)
• Troubleshooting skills
• Microsoft, Excel, power point and word.
• Data analytics
• High Safety standards (experience in safety standards)

Qualifications:

• Must have a Diploma in Electrical Engineering
• Minimum 5 years work experience in the Electrical field and working on heights
• Registered member of EIZ and has a valid practicing license.
• Must be computer literate
• Must have a driving license(defensive driving).

Language(s): 

• English
• At least one Zambian Local Language

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

About Us

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

Purpose of role

The job holder will be responsible for the hedging and balancing of power and gas for Energy Supply and export portfolios. You will define and deliver hedging and balancing strategies, provide analysis and reporting, and ensure the provision of gas and electricity forward price curves.

Additionally, you will support the business with new products, commodity premia, customer queries, and provide analytical support to the wider business.

This is a 12 month fixed term contract role hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.  On offer is a competitive salary and benefits package.

Key Responsibilities:

• Ensure trading limits of authority are adhered to.
• Maintain power and gas positions within defined risk limits.
• Perform back-to-back hedging for Retail fixed business wins/renewals.
• Conduct wholesale and retail transactions for flexible product customers.
• Manage relationships with wholesale counterparts, retail consultants, and customers.
• Optimize and source flexibility assets.
• Design, implement, and deliver gas and power forward curves.
• Manage default customer positions to align wholesale requirements with retail transactions.
• Deliver hedging and balancing analysis and reporting requirements.
• Lead the development and implementation of hedging and balancing systems and processes.
• Ensure complete documentation of hedging and balancing processes and methodologies.
• Provide support for retail hedging and balancing activities delivered by the shift team.
• Provide analysis and support for executive items and represent the Retail Hedging process in executive meetings and multi-function workshops.
• Advise Sales teams on hedging functions and facilitate a smooth and competitive tender process.
• Adhere to internal process and risk frameworks.

Knowledge and Skills:

• Sound knowledge of the UK gas and electricity markets and Retail products.
• Strong communication and negotiation skills.
• Proficiency in Microsoft Office; Power BI and/or Python skills are advantageous.
• Ability to manage large sets of data.
• Practical approach to problem-solving.
• Proven ability to present information effectively.
• Ability to document processes, identify relevant controls, and performance indicators.

Experience/Qualifications:

• Proven ability to organize and produce work under tight deadlines.
• Previous team leader/management experience is advantageous.
• Previous UK gas and electricity market/industry experience.
• Statistical analysis skills are advantageous.
• Demonstrated ability to succeed in a complex environment.
• Degree level (or equivalent) in a relevant discipline or specific related experience.

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet every requirement, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.

Product Controller – BP APAC

About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 areas of expertise:

• Asset management

• Energy transition services

• Energy supply & global commodities

• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

More info on GEMS Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

Context:

The GEMS APAC team is based in Singapore, Japan and India and offers risk management solutions to both internal and external clients in the APAC region. We specialize in providing optimization, hedging, market operations, and analytics services to support our clients.

To support its growth in the Asia Pacific region, GEM APAC is strengthening its Middle Office / Business Control function. The role leads, coordinates, and manages a range of activities to ensure service availability, quality, and performance levels. The objective is to deliver on key goals for the domain, aligned with the overall objectives of the department.

Role:

Main responsibilities:

Trade support

• Ensure positions and trade details recorded in internal systems match external parties (clearers, custodians, prime brokers, counterparties)
• Facilitate the timely resolution of position and trade breaks
• Facilitation of option expiry processes and other contractual obligations
• Compression and novation processing
• Send the Trade Confirmation to counterparties
• Reconcile brokerage fees
• Compliance with regulations and internal policies with respect to trade execution and capture
• Regulatory reporting to the authority
• Assist and maintain SOP documentation

Pnl Reporting

•     Daily P&L production, reconciliation, reporting and analysis

•     Reconcile and resolve P&L variances with front office trading desks

•     Reconcile P&L reported to general ledger and investigate any variances

•     Conduct periodic independent price verification and valuation

•     Participate in new business/product approval process

•     Work closely with Financial Control on ledger booking, accounting fair value adjustment, and financial statements disclosure

Process Improvement and Projects

•     New business initiatives: Including set up of new traders and products

•     Process Improvements including technology enhancements

•     Enhancing knowledge through training and maintenance of team procedures and policies

•     Completing event reviews and implementation of risk mitigation improvements

Hard skills:

• Solid Understanding of Finance/derivatives fundamental (Valuation, relational database, business intelligence
• Solid knowledge of Risk Management system (Orchestrade) and reporting system
• Ability to manipulate high volume of data / data science
• Knowledge of Commodities Markets dynamics
• Experience in PowerBI/ Python

Soft skills:

• Accustomed to a fast-paced, dynamic trading floor environment
• Interactive behavior : Active Listening and communication skills
• Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation

Education and professional background:

• Minimum Degree in Business related discipline
• Minimum 3-5 years experience in trading industry
• Have knowledge about commodity trading (especially oil and gas)

Languages:

• Excellent communication skills in English both verbal and written
• Proficiency in additional languages such as French, Japanese or Chinese is not mandatory but would be advantageous, as the role involves handling documents and communication with counterparties/stakeholders in other countries.

Location:

• Singapore – Asia Square Tower 1

If you meet these requirements, then you are the talent we are looking for. Do not waste time! 

Apply by attaching your updated CV, regardless your gender.

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals. 

All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you. 

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

About Us

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

Purpose of the job:  

The Retail Operations Administrator will play an active role in the Onboarding teams day to day processes. The job holder will manage operational processes surrounding the registration and losses of Gas and Electricity supplies on the ENGIE portfolio, ensuring a ‘right first time’ approach to their work. 

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.  On offer is a competitive salary and benefits package.

Key Responsibilities:

• Registration (and management of losses) of customers in a timely and accurate manner, assisting with the maintenance and development of all registration systems and processes 
• Ensuring that relevant agents are appointed/de-appointed within industry timescales 
• Ensuring that start and end reads are received for all new gains and losses in a timely manner 
  • Ensuring Erroneous Transfers are process within SLAs set by industry and monitored by the Performance Assurance Board 
• Responding effectively to and helping resolve queries in relation to Change of Supply activities. 
• Assisting in complying with Ofgem, BEIS, and DCC requests for information and reports on progress. 
• Liaising effectively with third party agents 
• Adhering to internal processes and risk frameworks 
• Efficiently and proactively managing the team mailbox and internal tickets abiding by set SLA 

Knowledge and Skills:

• Ability to act in compliance with industry standards 
• Able to identify improvements to processes to increase efficiency and smarter working 
• High level of customer satisfaction delivery
• Numerical skills 
• Strong communication skills and ability to build relationships with stakeholders 
• Microsoft Office proficient (particularly Excel) 
• Excellent time management and ability to prioritise workloads, adhering to deadlines 
• Practical approach to problem solving with a ‘right first time’ motive 
• Self-motivated and able to motivate others 

Experience/Qualifications:

• Gas and/or Electricity industry experience is highly advantageous  
• Proven record of excellent customer service.  
• Demonstrated ability to succeed in a complex and dynamic environment.  
• GCSE Grade C in Maths and English (or equivalent).  

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet every requirement, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.

At ENGIE, we want to satisfy our customers’ needs and help them achieve their efficiency targets. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute with your unique skills and experience.

We are currently looking for an #ethics and compliance field passionate person to join our Ethics, Compliance and Data Protection Department as Senior Ethics and Compliance Counsel - Fixed-term Contract (estimated for 2 years).

In this role, you will be responsible for managing due diligence processes, handling embargo matters, conducting training sessions, and providing support in ethics investigations. Additionally, you will prepare for and participate in internal audits and controls assessing ethics-related activities, and conduct ethics monitoring activities within the organization.

If you are interested in taking the next step in your career and be part of a great team, join us. You can help us build a better ENGIE. It all begins with outstanding talent. It all begins with you.

What you will do:

• Implement ethical processes within the organization, monitor relevant legislation, and support the updating of local policies and procedures in ethics and compliance.
• Oversee the enforcement of ethics and compliance procedures (e.g. anti-corruption, conflicts of interest, etc.), providing guidance to key personnel to ensure all cases are managed according to ethical standards.
• Manage ethics due diligence processes, monitor applicable legislation, and ensure company policies and procedures comply with legal requirements in terms of ethics checks and due diligence
• Provide support to the Ethics Officer in audits focused on ethics and compliance. Manage corruption risk assessments and human rights violation reviews.
• Assist the Ethics Officer in managing ethical complaints and incidents by analyzing documents, gathering information, discussing with involved parties, and drafting ethical analysis reports. Ensure company policies align with legal requirements by monitoring relevant legislation.
• Support the organization in overseeing the ISO 37001 certification and recertification processes (preparing for the certification audit, managing follow-up and surveillance audits, and ensuring ongoing compliance with all relevant standards and requirements).
• Deliver presentations and training sessions on ethics and compliance, and develop customized materials for staff at different levels in accordance with the annual training plan. Contribute to the development and implementation of the annual ethics communication plan.
• Compile and draft reports on ethics activities, including annual reports, management reviews, and monitoring documents. Develop synthesis materials on ethics, such as decisions, regulations, and instructions, as requested by the Ethics Officer.
• Offer expert legal advice and opinions on ethics, compliance, fraud, corruption, embargoes, and international sanctions. Review and negotiate ethics and compliance clauses, ensuring the enforcement of ENGIE standards.

Desired education, expertise, and skills:

• Bachelor’s degree in Law/Economics;
• 5 years of experience in a similar position (ethics and compliance counsel) and/or auditor;
• Advanced proficiency in MS Office and English;
• Thorough understanding of ethics, compliance, anti-bribery and human rights legal framework;
• Strong written and verbal communication skills, with the ability to analyze and synthesize information;
• Proactive approach, initiative, and mediation skills.

Represents advantage:

• Experience in compliance, monitoring / auditing internal processes is highly desirable.

Benefits:

• Private health insurance for you and your family.
• Opportunities for ongoing personal and professional development.
• Meal tickets.
• Work-life balance.
• Annual extended holiday entitlement, depending on length of employment.
• Holiday bonus.

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/corporate/wp-content/uploads/2018/09/ER_Nota-de-informare-Candidati.pdf

About ENGIE

ENGIE is active in Romania in three areas: gas, electricity and energy services. The main subsidiary of the Group, ENGIE Romania, supplies natural gas and electricity, distributes natural gas, offers energy related services to all market segments and also produces electricity. ENGIE Romania serves more than 1.9 million customers, operates 21,000 km of networks, owns and operates wind farms with a capacity of 100 MW and employs around 4,000 people.

TRAINEE

DEPARTAMENT STUDII TEHNICE ȘI INVESTIȚII

BUCUREȘTI

Creează un nou început în carieră cu ENGIE Traineeship Program!

Dacă prietenii îți spun mereu că ai abilitati tehnice si gandire analitica, dacă ești absolvent sau masterand al unei facultăți cu profil tehnic și vrei să construiești o carieră de succes, atunci s-ar putea să fii omul nostru.

Cum ar trebui să fii?

• Analitic, îndemânatic, pasionat de zona tehnica;
• Curios, dornic de învățare, să lucrezi bine în echipă;
• Dornic să pui în practică noțiunile tehnice pe care le-ai învățat în facultate;
• Activ și capabil să demonstrezi că îți poți atinge obiectivele;
• Bun comunicator, deschis, putând să lucrezi bine chiar și sub presiune.

Te recunoști în cele de mai sus?

Atunci hai în echipa de profesioniști a Distrigaz Sud Retele S.R.L.!

Echipa noastră așteaptă coleg nou în București, unde va învăța despre procesele de mentenanță preventivă și mentenanță corectivă.

Ce vei găsi la noi?

• Oportunitatea dezvoltării profesionale în domeniul studiat;
• Contract de muncă pe o perioadă de 12 luni, cu posibilitatea prelungirii ulterioare pe perioadă nedeterminată;
• Cursuri și dezvoltare profesională continuă;
• Sprijinul nostru pentru obținerea autorizărilor și certificărilor ANRE.

Dacă cele de mai sus îți fac cu ochiul, înscrie-te în ENGIE Traineeship Program.

Tu ești energia viitorului!

Doar persoanele selectate vor fi invitate la interviu.

În cazul în care optați să ne transmiteți datele dumneavoastră cu scopul de a candida pentru poziția menționată în prezentul anunț, vă rugăm să luați cunoștință despre prevederile Notei de informare cu privire la prelucrarea datelor cu caracter personal ale candidaților: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.