Brussels

Ready to engineer your positive impact? Then join Tractebel, part of the ENGIE Group, and our 5,600 passionate experts around the globe, driven by shaping a more sustainable world every day. It’s your chance to be a part of the adventure of the century: accelerating the energy transition – while enhancing people’s lives through meaningful projects. Make your contribution to carbon neutrality in markets like nuclear, renewables, power & gas, electrical grids, hydropower & dams, water resources & supply, desalination, complex & high-tech buildings, transport infrastructures, and ports & waterways. 
 
Are you ready to make a difference? Then we look forward to meeting you! 
 
What we offer 
 

• Tractebel is more than a place to work. It’s your chance to evolve alongside top experts on impactful projects around the world. It’s an environment built on team spirit, where you can reach your highest potential. 
• We actively supports the development of our people, and the opportunities for growth within the ENGIE Group are wide open. 
• We offer a competitive salary package  including representation allowances, double paid holidays, meal vouchers, eco cheques, bonuses, health insurance, PC purchase plan, ENGIE stock options, and more. 
• Our mobility plans are customizable to your needs, including a company car, train pass, bike lease, or combinations thereof. You can also swap your company car for the flexible and tax-friendly Belgian Mobility Budget! ** 
• Flexible, hybrid arrangements enable working from home (2-3 days per week), on-site or on the go. Tractebel participates in your home office expenses, through advantageous purchase programs and generous contributions to your internet and mobile plans. 
• Holidays: 20 legal days + 12 compensatory leave days (for a full-time work schedule). You can also buy 5 extra days for even more relaxation. 
• To celebrate our successes, and just have fun, we get together for team sports, afterworks, team -building activities, our annual party, and more.

 
Your mission   

As Severe Accidents Design Engineer  in our Nuclear department you will contribute to our mission everyday by playing a crucial role in our Safety Engineering department
 

Your key responsibilities   

• Licensing Studies (SGTR, FWLB, …) – contributing to the Safety demonstration of Nuclear installation;
• PWR Plant Operation Support (transient analysis, procedure optimization,…); - Performing design/operational support studies using several scientific tools;
• Performing Severe Accidents Studies using several scientific tools, aiming the system scale response;
• Performing Multi-scale and Multi-physics simulations using the CERES Tractebel platform;
• Performing Probabilistic Safety Assessment (PSA) for Level 2 aiming releases to the environment.
• You will perform complex engineering analysis in the domain of nuclear reactor using industry-standard methods and simulation tools (e.g. MELCOR, ASTEC Severe Accidents modeling tools)
• You will participate in the development and the analysis associated with PSA level 2 evaluation

 
We would love to hear from people with  
 

• You have a prior industrial experience in performing licensing study for nuclear installations and you are familiar with international codes and standards;
• You have knowledge of the Belgian nuclear domain; 
• You are interested to become a high-level expert in this topic;
• Knowledge of task automation through scripts (e.g.: Python, bash,…) is an asset;
• Knowledge of multi-physics and/or multi-scale technics is an asset.

 
Who you are   

• You are elligible to get the Belgian Nuclear Habilitation from the Authorities;
• You are able to communicate (write/speak) in English and in French and/or Dutch.

Who we are  

Our top priorities are people, ethics, safety, and sustainability. With Tractebel, you are uniquely positioned to make a positive impact on global net-zero targets. The driving force behind reaching these goals is our greatest asset: you. Our people come first, and our strength is in our diversity. Because diversity leads to fresh perspectives that drive performance and innovation, we welcome all applicants and remain committed to an inclusive workplace. 
Find out more about Tractebel, our activities and why you should join us here! 
 
As part of the 96,000-strong ENGIE Group, your career path in pioneering low-carbon solutions around the world knows no limits. Every day is your opportunity to shape a more sustainable world.   

#TRACTREF-05|33|01|00#

What You Can Expect

As our Financial Planning and Analysis (FP&A) Specialist Intern, you will gain valuable hands-on experience supporting financial analysis, reporting, and budgeting for ENGIE North America's expanding portfolio. Throughout your internship, you will work closely with the Global Business Unit (GBU) Asset Management, Operations, and Partnership teams, developing a strong understanding of operational profitability drivers, risk management, and liquidity planning.

You will be part of ENGIE’s finance team and contribute to preparing accurate monthly and quarterly financial results for Management, Partnership, and Group reporting. You will also participate in compiling monthly and quarterly business reviews, helping to highlight business performance and key project drivers for senior leadership.

This position is based in Houston, TX, and reports to the RGBU Director of FP&A. The internship work term will be from May 2025 – August 2025, part-time work schedule working up to 40 hours per week.

• Participation in the development of annual budgets, re-forecasts, and medium-term business plans (MTP), collaborating with other Business divisions ensuring consistency with ENGIE and partners guidelines
• Under the supervision of the FP&A Director or Advisor, prepare supporting materials for and actively participate in partnership Board meetings
• Ensure that the GBU's budget and MTP data is correctly and promptly entered into reporting systems from our Operational SAC Budget tool to our consolidated reports
• Participation to produce timely and accurate closing reporting, including thorough management analysis of P&L and Cash-Flow Statement components by portfolio (ENGIE and Partners). IT tools (ERP SAP, SAC) will support your analysis
• Partner with accounting and IT departments to ensure reporting accuracy including but not limited to data mapping and creating new reporting structures
• Support senior management with ad hoc performance reporting and analysis

What You’ll Bring

• Must be a Junior or Senior (by end of Spring 2025 semester) pursuing a Bachelor's degree in Finance, Economics, Business Administration, or a related field
• Must be legally authorized to work in the United States without the need for current or future sponsorship
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel and PowerPoint  
• Ability to work effectively both independently and as part of a team.
• A passion for the energy industry and a genuine interest in contributing to the energy transition

Additional Details

• This role is eligible for our hybrid work policy;  three days a week in the office
• Interns must be enrolled students in good standing at the commencement of the intern semester
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Hourly Range:  $21.00 - $34.00 USD hourly

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

As a Desktop Support Technician, you will be the first line of technical support for end-users, addressing hardware, software, and network issues for 300 local and remote users. Your day will start with responding to support requests, troubleshooting and resolving issues with Windows and macOS operating systems, Microsoft 365 applications, and other software. You will assist with the setup, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals. Regular maintenance and updates on desktop systems will be part of your routine to ensure optimal performance and security. You will also deploy new hardware and software, including imaging and configuring new devices. Collaboration with the Workplace Technology Manager and other IT team members will be essential to identify and implement improvements to the IT infrastructure. Your role will involve participating in team meetings and contributing to the development of IT policies and procedures.

This position will sit in Pasadena, CA and report to the Workplace Technology Manager.

What You’ll Bring

• A minimum of a two (2) year degree with a focus in Information Technology, Computer Science, or a related field; equivalent practical work experience accepted in lieu of degree
• A minimum of two (2) years experience in a desktop support or similar role
• Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common desktop applications
• Experience with software deployment and system management
• Expertise in Microsoft Teams for desktop and room video conferencing and collaboration
• Experience supporting remote users

Additional Details

• This role is eligible for our hybrid work policy
• It requires attendance at a worksite on a daily and/or rotation basis
• Must be available to travel locally up to 30% of the time
• Must possess a valid U.S. driver’s license/clean driving record
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $ 61,400.00 - $94,070.00 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for an incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.

Short Term Trader

About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 expertises:

• Asset management

• Energy transition services

• Energy supply & global commodities

• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

 More info on GEMS Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

Context:

As Short Term Trader, you will play a pivotal role within the Short Term Trading desk, organized within the Short term Power as a Service.

The mission of Short Term Trading is to maximize  the revenues of  the ENGIE  power portfolio within the CWE region and maximize the value of intraday trading activities in the developing pan-European Intraday markets. As an intraday trader, your key responsibility is to multitask and be able to take decisions on a very short time frame based on a large dataset.

These activities are executed within a sub team of 9 people organized continuous 24/7 and taking up both Trading & optimization activities.

You will interact very closely with the Algorithmic trading development team.

Role:

In the role of Short Term Trader, you will be responsible for: 

• Maximizing the CWE power portfolio revenues in intra-day, including renewable management, sales exposure and asset flexibility
• Leveraging on our market expertise in order to maximize the value of our trading activities.
• You will act as a single window to the intraday Market in order to cover the real time physical needs of our clients and re-optimize the asset portfolio against the intraday power market prices.
• Develop strategies to maximize revenues and minimize the costs for our clients over the different time horizons of the short term chain
• Develop cross-maturity models which can serve the portfolio of assets, intermittency, DSM and develop efficient strategies to capture trading opportunities on those different markets.
• Delivering 3rd party services for external Customers.
• Ensuring correct and timely delivered reporting of portfolio and market activities.
• You work in a 24/7 shift system.

You will report on a regular basis to the Head of Short Term Trading.

Profile:

• You have strong analytical and programming skills: Data analysis, ability to build models
• You have knowledge of the fundamentals in the power markets
• You have quant interest and strong desire to efficiently automatize processes
• You combine both analytical and synthesis skills and you are process-oriented.
• You demonstrate a pragmatic, economic and logical attitude combined with problem solving skills.
• You are able to perform in stressful circumstances with tight deadlines.
• You have an entrepreneurial spirit and show a good sense for opportunities.
• You are willing to work in a rotating system.
• You are a team player with excellent social skills and the ability to operate in a changing environment.

Education and professional background:

• You have a university degree in engineering and/or economics, or equivalent by experience.
• You have a strong interest in Power Trading, proven trading experience is a strong asset.
• You have programming skills like but not limited to  Python, R or VBA
• You are able to work in English, and knowledge of French, Dutch or German are considered as strong assets.

If you meet these requirements, then you are the talent we are looking for. Do not waste time! 

Apply by attaching your updated CV, regardless your gender.

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals. 

All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you. 

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress

DISTRIGAZ SUD REȚELE recrutează!

OPERATOR TEHNICO LOGISTIC – 1 post

LOCATIE  RM. SĂRAT

FOL COMPLEX RM. SĂRAT

Distrigaz Sud Rețele, filială a ENGIE Romania, este liderul distribuției de gaze naturale în România. Cu o expertiză de peste 47 de ani în acest domeniu, compania deține contracte de concesiune pentru distribuția de gaze naturale în 1.358 de localități, pe raza a 20 de județe din sudul și centrul României și a municipiului București, gestionând o rețea de distribuție de peste 22.500 de km.

La Distrigaz Sud Rețele, dorim să venim în întâmpinarea nevoilor clienților noștri și să îi ajutăm să își atingă obiectivele, într-un mod eficient. Căutăm oameni talentați, care să pună clienții în centrul a tot ceea ce facem.

În prezent, căutăm o persoană cu abilități de comunicare si relaționare, atentă la detalii, pentru a se alătura echipei din cadrul FOL COMPLEX RM. SĂRAT, în calitate de  Operator tehnico-logistic. 

Dacă îți dorești să faci următorul pas în carieră, alături de o echipă competitivă și profesionistă, trimite-ne CV-ul tău. Ne poți ajuta să construim un viitor mai bun. Totul începe cu angajati remarcabili. Totul începe cu tine.

Ce vei face:

• Vei dimensiona la nivel optim solicitările de materiale, echipamente, scule, dispozitive, mijloace fixe (contoare, firide, etc.) necesare bunei desfășurări a activității operaționale în cadrul FOL-ului
• Vei urmări, gestiona și raspunde de nivelul optim al stocurilor din raftul de depozitare a materialelor, echipamentelor, sculelor, dispozitivelor, mijloacelor fixe.
• Vei manipula, sorta și distribui materialele, echipamentele, sculele, dispozitivele, mijloacele fixe din cadrul FOL-ului, în condiții optime și conform solicitărilor.
• Vei întocmi, introduce și verifica la timp documentele specifice activității de gestionare a materialelor, echipamentelor, sculelor, dispozitivelor, mijloacelor fixe în sistemul informatic.
• Vei realiza recepția cantitativa și calitativa a materialelor și contoarelor prin măsurare și numărare, respectând prevederile standardelor în vigoare, vei stivuii și eticheta materialele din cadrul FOL-ului
• Vei realiza intrări, ieșiri, transferuri de materiale intre depozite și rafturi și alte tranzacții specifice modului de lucru implementat și vei verifica actele de gestiune (aviz de însoțire marfa).
• Vei urmări că materialele din raft să fie eliberate în cantitățile și sortimentul specificat în documentele de livrare, asigurând trasabilitatea permanent pentru raftul pe care îl gestionezi.
• Vei urmări și asigura trasabilitatea consumului de materiale pe comenzile de lucru inclusiv returul materialelor în cazul lucrărilor nerealizate.
• Vei inventaria materialele, echipamentele, sculele, dispozitivele, mijloacele fixe (contoare, firide, etc..) aflate pe stoc în rafturile arondate.
• Vei controla certificatele de calitate și conformitate ale produselor recepționate și vei întocmi fise de reclamații pentru materialele neconforme.
• Vei asigura depozitarea materialelor și contoarelor în bune condiții pentru a evita degradarea acestora.
• Vei efectua în sistemul informatic tranzacțiile specifice activității (rezervări, bonuri consum, recepții, transferuri, stornări).
• Vei optimiza stocurile evaluând surplusul sau lipsa de materiale din rafturile DGSR prin consultarea cu ceilalți responsabili de raft.
• Vei pune la dispoziție informațiile relevante pentru efectuarea vizitelor de șantier (rezervări materiale).
• Vei verifica documentele de montare/demontare și starea contoarelor din sistemul informatic și vei modica acolo unde este cazul pentru eliminarea erorilor acestora, în conformitate cu standardele operaționale ale companiei.
• Vei introduce, prelucra, transmite și asigura evidenta datelor în sistemul informatic, în conformitate cu standardele operaționale ale companiei.
• Vei verifica documentele primite și vei sesiza emitentul asupra erorilor observate pentru corectarea acestora.
• Vei colabora cu furnizorii de date primare în vederea executării corecte și în termen a lucrărilor.
• Vei coopera cu key ușerii SAP în cazul apariției unor erori în funcționarea și exploatarea sistemului informatic.
• Vei raspunde de arhivarea documentelor tehnice aferente FOL-ului.
• Vei elibera documente din arhiva FOL-ului în baza solicitărilor primite.
• Vei extrage rapoarte specifice pentru întocmirea situațiilor periodice (lunare, trimestriale, semestriale sau anuale).

Cerinte:

• Studii medii diverse;
• Cunoștinte în domeniul gazier și în domeniul gestionării materialelor și contoarelor;
• Aptitudini de operare Word și Excel - nivel mediu;
• Cunoștinte SAP;
• Planificare și prioritizarea activităților, capacitate de organizare;
• Capacitatea de lucru sub presiunea timpului;
• Atitudine activa în soluționarea problemelor și realizarea obiectivelor,
• Capacitate de analiza și sinteza;
• Meticulozitate și spirit de observație;
• Comunicare eficienta.

Constituie avantaj:

• Permis conducere cat. B;
• Atestat ISCIR de stivuitorist.

Beneficii:

• Asigurare medicală privată pentru tine și familie;
• Acces la un program de dezvoltare personală și profesională;
• Tichete de masă;
• Concediu de odihnă extins, în funcție de vechimea în muncă;
• Primă de vacanță.

Doar persoanele selectate vor fi invitate la interviu.

În cazul în care optezi să ne transmiți datele tale cu scopul de a candida pentru poziția menționată în prezentul anunț, te rugăm să iei cunoștință despre prevederile Notei de informare cu privire la prelucrarea datelor cu caracter personal ale candidaților: https://www.distrigazsud-retele.ro/wp-content/uploads/2023/01/Nota-de-informare-candidati.pdf

Job Title:  Service Center Officer

Department: Customer Experience

Reporting line:  Service Center Coordinator

Job Grade: 11

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

The purpose of the Service Center Officer at ENGIE Zambia is to provide exceptional customer service and support, ensuring efficient operations and customer satisfaction at the service center.

Responsibilities 

• Provide an exceptional customer experience to Engie Energy Access (EEA) Zambia customers at all times
• Serve as a liaison between the customer and EEA
• Managing customer credit portfolios and ensuring catch ups are made at every engagement
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers • Supervise and monitor the disbursement of inventory (including accessories) in your Service Centre
• Maintain up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Receive, assess, ship voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into the EEA data system
• Assist with product development through conducting field tests and surveys when required
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Make courtesy calls to EEA customers as requested
• Ensure all EEA customers have a great end-to-end customer experience
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/manager
• Make courtesy calls to EEA customer as requested
• Ensure all EEA customers have a great end to end customer experience
• Managing administrative matters of the Service Center
• Adhoc duties as and when required by the manager or Head of Department

Knowledge and skills   

Experience: 

• Strong product knowledge and troubleshooting skills.
• Excellent written and oral communication skills
• Self-motivated and ability to multitask and work with minimal supervision
• Strong team player, with high work ethics and integrity and interpersonal skills
• Ability to work under pressure and willingness to learn
• Demonstrate a high level of professionalism and integrity

Qualifications: 

• Tertiary qualification i.e. certificate or diploma in any business-related field
• Customer Experience skills/ experience

Job Title:  Service Center Officer

Department: Customer Experience

Reporting line:  Service Center Coordinator

Job Grade: 11

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

The purpose of the Service Center Officer at ENGIE Zambia is to provide exceptional customer service and support, ensuring efficient operations and customer satisfaction at the service center.

Responsibilities 

• Provide an exceptional customer experience to Engie Energy Access (EEA) Zambia customers at all times
• Serve as a liaison between the customer and EEA
• Managing customer credit portfolios and ensuring catch ups are made at every engagement
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers • Supervise and monitor the disbursement of inventory (including accessories) in your Service Centre
• Maintain up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Receive, assess, ship voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into the EEA data system
• Assist with product development through conducting field tests and surveys when required
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Make courtesy calls to EEA customers as requested
• Ensure all EEA customers have a great end-to-end customer experience
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/manager
• Make courtesy calls to EEA customer as requested
• Ensure all EEA customers have a great end to end customer experience
• Managing administrative matters of the Service Center
• Adhoc duties as and when required by the manager or Head of Department

Knowledge and skills   

Experience: 

• Strong product knowledge and troubleshooting skills.
• Excellent written and oral communication skills
• Self-motivated and ability to multitask and work with minimal supervision
• Strong team player, with high work ethics and integrity and interpersonal skills
• Ability to work under pressure and willingness to learn
• Demonstrate a high level of professionalism and integrity

Qualifications: 

• Tertiary qualification i.e. certificate or diploma in any business-related field
• Customer Experience skills/ experience

Grade:           HL11 

Job Overview 

As a CX Call Quality Analyst at ENGIE, you will be responsible for inspiring other Customer Experience (CX) teams to constantly improve the way they serve our customers. This is an exciting role which requires understanding of both our customer base as well as our CX teams. We are looking for someone with the determination and vision to embody our core values while always ensuring an Exceptional Customer Experience. 

Key Responsibilities 

• Monitor and evaluate inbound and outbound customer calls thus measuring the quality of the customer experience that each Zambezi One team member is providing to our customers. 

• Carry out Monthly Customer Satisfaction and NPS surveys for the Service Centers and Zambezi One. To determine the quality of the interactions provided to our customers. 

• Track issues in the quality monitoring systems or tools. 

• Provides timely feedback to improve performance and develop training programs through monthly reports. 

• Works with other internal teams to define quality metrics. 

• Complete the required evaluation forms; a checklist which covers key areas built into call processes such as product knowledge, technical skills, and creating positive CX experience. 

• Suggest and identify process improvements, continue to contribute towards improvement of customer experience through constructive feedback while maintaining positive relationships and integrity with the broader customer experience team. 

Required Skills & Experience: 

• Ability to keep customer top-of- mind. 

• Exceptional listening and analytical skills.  

• Displays a harmonious and cooperative spirit projecting energy and enthusiasm 

• Demonstrate a high level of professionalism and integrity 

• Outstanding written and verbal communications skills with proven ability to transcribe content from local languages into English while maintaining the data quality. 

• Competency in Microsoft office packages and Google products such as Forms, Sheets, Docs and Slides 

Highly Desired Skills: 

• 3 - 6 Months of experience serving in the customer experience team with a record of good performance in providing exceptional customer service. 

• Good product knowledge and troubleshooting skills. 

• Fluent in at least 2 of the following languages:  

• Lozi, Tonga, and Kaonde (added advantage if you can speak three of them.) 

Job Title:  Service Center Officer

Department: Customer Experience

Reporting line:  Service Center Coordinator

Job Grade: 11

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

The purpose of the Service Center Officer at ENGIE Zambia is to provide exceptional customer service and support, ensuring efficient operations and customer satisfaction at the service center.

Responsibilities 

• Provide an exceptional customer experience to Engie Energy Access (EEA) Zambia customers at all times
• Serve as a liaison between the customer and EEA
• Managing customer credit portfolios and ensuring catch ups are made at every engagement
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers • Supervise and monitor the disbursement of inventory (including accessories) in your Service Centre
• Maintain up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Receive, assess, ship voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into the EEA data system
• Assist with product development through conducting field tests and surveys when required
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Make courtesy calls to EEA customers as requested
• Ensure all EEA customers have a great end-to-end customer experience
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/manager
• Make courtesy calls to EEA customer as requested
• Ensure all EEA customers have a great end to end customer experience
• Managing administrative matters of the Service Center
• Adhoc duties as and when required by the manager or Head of Department

Knowledge and skills   

Experience: 

• Strong product knowledge and troubleshooting skills.
• Excellent written and oral communication skills
• Self-motivated and ability to multitask and work with minimal supervision
• Strong team player, with high work ethics and integrity and interpersonal skills
• Ability to work under pressure and willingness to learn
• Demonstrate a high level of professionalism and integrity

Qualifications: 

• Tertiary qualification i.e. certificate or diploma in any business-related field
• Customer Experience skills/ experience

Job Overview

The Technician will oversee the onsite operations of the Mini- grids.

Key Responsibilities

• Responsible for the operation and maintenance of Solar mini-grids, and servicing of electrical components such as batteries, PV modules, Inverters, Chargers, Electrical wiring, and all connected 3-Phase and Single-Phase loads.
• Preparing Technical reports
• Management of the Mini-grids optimization
• Install, maintain, modify and repair all electrical distribution system (like internal and external wiring connections) and associated electrical equipment.
• Identify electrical problems with a variety of testing devices
• Inspect and test electrical components such as smart meters and circuit breakers and do replacement accordingly when required.
• Replace wiring, equipment, or fixtures using hand tools and power tools
• Ordering, receiving of materials, completing work orders and recording materials utilized on jobs (inventory management)
• Connection to new customers by installing meters, poles and internal wiring.
• Working at height and proper use of Personal Protective Equipment
• Utilize blueprints, wiring diagrams and manufacturer’s installation manuals to complete assigned projects
• Support development of technical documentation
• Record all technical project delays that might be caused by developer or contractor for records.
• Follow state and local building regulations based on the current National Electric Code
• Maintain all electrical generation unit such as cleaning the PV/ Batteries installation, Generator maintenance
• Ensuring the site has good connectivity on VSAT and Fatbox
• Installing electrical appliances to customers to make sure they match grid requirements.
• Working on Safety issues (HSSE) for Sites based in operation and sites under-construction
• Conducting field interventions: site assessments, energy surveys and demand assessment. Based on field assessments and study reports, propose a field intervention to implement appropriate marketing strategies for electricity and electrical appliances.  This includes: acquisitioning and retaining of customers, facilitate use electricity for domestic and productive activities (electricity availability, metering and tariffs and methods of payment, safety, load management, etc.).
• Responsible for the operation and maintenance of Solar mini-grids, and servicing of electrical components such as batteries, PV modules, Inverters, Chargers, Electrical wiring, and all connected 3-Phase and Single-Phase loads.
• Install, maintain, modify and repair all electrical distribution system (like internal and external wiring connections) and associated electrical equipment.
• Identify electrical problems with a variety of testing devices
• Inspect and test electrical components such as smart meters and circuit breakers and do replacement accordingly when required.
• Replace wiring, equipment, or fixtures using hand tools and power tools
• Ordering, receiving of materials, completing work orders and recording materials utilized on jobs (inventory management)
• Connection to new customers by installing meters, poles and internal wiring.
• Working at height and proper use of Personal Protective Equipment
• Utilize blueprints, wiring diagrams and manufacturer’s installation manuals to complete assigned projects
• Support development of technical documentation
• Preparing Technical reports
• Record all technical project delays that might be caused by developer or contractor for records
• Follow state and local building regulations based on the current National Electric Code
• Maintain all electrical generation unit such as cleaning the PV/ Batteries installation, Generator maintenance
• Ensuring the site has good connectivity on VSAT and Fatbox
• Installing electrical appliances to customers to make sure they match grid requirements.
• Working on Safety issues (HSSE) for Sites based in operation and sites under-construction
• Conducting field interventions: site assessments, energy surveys and demand assessment. Based on field assessments and study reports, propose a field intervention to implement appropriate marketing strategies for electricity and electrical appliances.  This includes: acquisitioning and retaining of customers, facilitate use electricity for domestic and productive activities (electricity availability, metering and tariffs and methods of payment, safety, load management, etc.).
• Improve operational reliability for small and big productive users.
• Develop training materials for Productive use customers for new sites (PU operation and maintenance guide).
• Maintains engineering records, lists, and reports as required to ensure compliance with the customers schedule, adherence to the budget and adherence to procurement specification.

Knowledge and skills Experience:

• Excellent communication and interpersonal abilities.
• Excellent Reporting skills.
• An analytical mind with good organizational skills.
• Outstanding leadership skills.
• Experience in solar system design/sizing, installation, operations, and maintenance
•  Ability to work at height.
• Experience in industrial motor control systems
• Must have experience with Victron products and Victron Remote Management.
• Experience with single and three phase power.
• Ability to produce technical reports.
• Diesel genset maintenance.
• Computer applications
• Experience in industrial and domestic wiring (internal and exterior wiring)
• Troubleshooting skills
• Microsoft, Excel, power point and word.
• Data analytics
• High Safety standards (experience in safety standards)

Qualifications:

• Must have a Diploma in Electrical Engineering
• Minimum 5 years work experience in the Electrical field and working on heights
• Registered member of EIZ and has a valid practicing license.
• Must be computer literate
• Must have a driving license(defensive driving).

Language(s): 

• English
• At least one Zambian Local Language

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!